Superior Room, 1 King Bed | Beach/ocean view

Reviews of Hotel Tropicana - Near Olas Altas Street

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 586 out of 1779 reviews" "
Rating 8 - Good. 551 out of 1779 reviews" "
Rating 6 - Okay. 307 out of 1779 reviews" "
Rating 4 - Poor. 181 out of 1779 reviews" "
Rating 2 - Terrible. 154 out of 1779 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Real clean staff were profesional and personable. Rates were reasonable, overall great experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To be a last min trip was perfect it was a nice hotel really clean it has a lot nice views and easy access's to the beach everything was walkable there a lot restaurants around the area to choose from, 3min walk to the malecón I would really come back to it.
Stayed 3 nights in Mar 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, amenities
Great location in zona romantica. The pools are okay and beachfront. The room needs an upgrade. But you get what you pay for.
Stayed 5 nights in Mar 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love staying at Hotel Tropicana! We have been coming here for years and will be back. The location is great, everything is in walking distance. There are tons of amazing dining options in the area. The hotel is clean, the staff are wonderful. Can’t wait to come back!
Stayed 7 nights in Mar 2024

10/10 Excellent

Lianne, Seattle

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Travis

Travelled with partner
Liked: Cleanliness
All in all, this property exceeded all expectations. Some other reviews knocked this hotel. You get what you pay for. I was paying for a great location and got it. Everything else was a bonus. Clean rooms and excellent staff. I would recommend this hotel, but realize this is an older hotel with some history and a few bruises.
Stayed 1 night in Mar 2024

10/10 Excellent

Elvira

Liked: Cleanliness, property conditions & facilities
Family friendly staff was very kind
Stayed 3 nights in Mar 2024

2/10 Terrible

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
Second visit this month. Again I had reserved a "Superior" room with a sea view. I put in a request for a non-ground floor room (room security is suspect.) Again I was given a ground floor room overlooking their trash and loading area. They blamed Expedia for advertising the sea view. Said they had been told to put sea view if available.
Stayed 2 nights in Mar 2024

6/10 Okay

Clinton

Travelled with group
Rated as a 4 star but it’s far from that, the property is just OK and that’s about all.
Stayed 10 nights in Mar 2024

8/10 Good

gregg

Travelled with family, Travelled with partner
Liked: Cleanliness
Room type “not available” …. Room given was adequate, had to repair air conditioner (leaking water) 4 times and finally correctly fixed after request of room change . Rooms need updating but pool and gathering areas beautiful as always! Food/drink servers “on strike” so no food drink available day after arrival ….. plenty of offerings within walking distance but happy it was resolved. Do not exchange $ here … 2 pts less than banks
Stayed 3 nights in Mar 2024

6/10 Okay

Joni M, Renton

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location is good. A lot of restaurants in walking distance. Grocery/deli across the street. The hotel restaurant was mediocre.
Stayed 7 nights in Mar 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness
In its hay day this place was great I think. It is still a great location. The beds were very comfortable and there have been updates to rooms to modernize it. There needs to be more attention to detail in cleaning (walls, toilet paper holder, windows sills and windows in halls). Grout around sink was old or missing and lighting in bathroom was horrible-dark. There is limited to no decor in hallways and in rooms. Internet was intermittent in rooms. Staff was great. There was no drinking water dispenser in lobby so no drinking water available around property except one bottle first day of arrival. Overall good for location of course.
Stayed 3 nights in Mar 2024

10/10 Excellent

Wilson, Edmonton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Hotel was clean and orderly, the staff were helpful, pleasant to deal with and appeared to be enjoying what they werre doing. The Hotel is in an area that is within walking distance from restaurants, shops and the downtown area of Puerto Vallarta. The location is quiet and peaceful.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ramon

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Cam

Stayed 1 night in Mar 2024

10/10 Excellent

Koji

Liked: Cleanliness, property conditions & facilities
Great access to the beach
Stayed 4 nights in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Ma del Socorro

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

James

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Grand old hotel. A bit old fashioned but well maintained and clean
Stayed 4 nights in Mar 2024

8/10 Good

Juana

Travelled with group
Liked: Amenities, property conditions & facilities
Everything was okay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay as usual here and the staff were friendly and helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Judith

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Completely run down property with horrible service. Avoid unless you want to be back in the 70’s.
Stayed 7 nights in Feb 2024

8/10 Good

Luana

Travelled with family
Liked: Cleanliness, amenities
Excellent beachfront location with chairs and palapas included.
Stayed 4 nights in Feb 2024

8/10 Good

JORGEJEOVANI

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean rooms. The hotel is on the beach. The restaurant and the beach service is not the best, but the hotel is in the perfect location, walkable to other beaches and restaurants.
Stayed 7 nights in Feb 2024

6/10 Okay

Holly Roxanne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Loved how close this property was to lots of restaurants, while still being a beachfront hotel. The amount of beach vendors asking if you want to buy their goods was overwhelming! We were telling them “No Gracias” every 10 minutes. Not very relaxing when you are trying to read a book or have a conversation and they keep interrupting you. The beach drink/food service was very nice. Those workers were attentive & very friendly! The rooms were basic but comfortable. A fridge would have been nice though.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a beautiful ocean view from our balcony. This was a fantastic surprise all thanks to Expedia. It was an unexpected bonus.
Stayed 8 nights in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We'll worth it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jean, Chilliwack

Liked: Cleanliness, property conditions & facilities
Great location, pool and ocean front
Stayed 1 night in Feb 2024

8/10 Good

javier, Phoenix

Liked: Cleanliness, property conditions & facilities
I liked the property, it;s beautiful and clean but the toilet in my room was not working properly and I learned tthe next door guest had the same problem. The restaurnt/bar staff is too slow and lazy and bias. Sorry to say it but they have a big preference for the snow birds and IT SHOWS-
Stayed 3 nights in Feb 2024

4/10 Poor

Earl

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It is like going to a hotel in Russia in the communist era. Unfriendly staff, crazy rules, wifi was very weak, food was poor quality… If they had good management this could be a great place to stay as the location is great. Some front line staff were good but others were very officious. Clearly a poorly run property.
Stayed 14 nights in Feb 2024

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
The location is great, close to many amenities, and has great beachfront access that is free for guests. Biggest issues we had were poor wifi in the rooms, and even at the pool or on beach. It only really works well in the main lobby. Also they don’t enforce their “don’t reserve pool chair” policy so you have all the people throwing towels on chairs at 8am and then not using the chairs most of the day. Such a waste and very frustrating.
Stayed 7 nights in Feb 2024

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff are awesome! The beach is the best. The walkable location to Old Town must sees is perfect. The rooms are very satisfactory. The pool is great. Very much enjoyed my stay for 11 nights. Would definitely consider booking again.
Stayed 10 nights in Feb 2024

6/10 Okay

Lisa

Property is a little run down but the location on the beach is nice. There are signs everywhere saying "not to save pool/beach chairs" but every day chairs were saved with towels so others could not use the chairs. This rule is NOT enforced. As I read in other reviews, often upon check in the room you reserved is not the room you get. In addition, the 'cleaning' fee seems a bit sketchy. We were charged in pesos. 2 other rooms in my group were not charged. Who knows. There was no key to our room safe and we had to wait 3 days to get one. Lastly, I was not able to "change" my date on the reservation to arrive the next day. The hotel refused and said if I did not show up they would keep some of my money and cancel my reservation. I had to switch my flight. On a positive note the staff were amazing.
Stayed 15 nights in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at 3 different resorts, this was the first one for 4 days, and the best one of my 15 day stay, It would be my first choice when I go back. . good price, good location. I like every thing about my room. I had no problems with my stay at Hotel Tropicana .
Stayed 4 nights in Feb 2024

10/10 Excellent

Ramon

Stayed 3 nights in Jan 2024

6/10 Okay

Benjamin

Disliked: Property conditions & facilities
No Wi-Fi in rooms!! I lead with this, as I probably would’ve chosen a different property had I known this. The website states “free Wi-Fi” but it is ONLY available in the lobby, which is a quite nice area, but this is a critical detail that really should be communicated. Beyond that, the location is perfect. The rooms are adequate, if needing a little tlc and updates. Staff were very friendly. However, I have since learned the owner is very anti-lgbtq. That was not evident in my stay, and I felt very comfortable—but would prefer not to give my money to such individuals. This is my second stay here. I returned for the location, price, and ocean view…but I think I will choose somewhere else next time.
Stayed 4 nights in Feb 2024

6/10 Okay

Frank

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor reception communication and difficulty obtaining promised water
Stayed 4 nights in Feb 2024

10/10 Excellent

Paul Rollins

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel Tropicana is a grand dame of a property. It shows its age but is still very impressive. It is right on the beach. Our room had a private balcony with an ocean view. The staff was great -- very friendly and professional and most spoke fluent English. We enjoyed ourselves and loved our location in the heart of the zona romantica.
Stayed 5 nights in Feb 2024

4/10 Poor

CATHERINE

Stayed 4 nights in Feb 2024

4/10 Poor

Scott John

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Ramon

Liked: Cleanliness, amenities
A decent and clean hotel. The only two big concerns are the lack of wifi in guest rooms and the ease of bring in guests for visits.
Stayed 8 nights in Jan 2024

8/10 Good

Paul, Toronto

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice. Have to get up early for a lounger by the pool or on the beach.
Stayed 9 nights in Feb 2024

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a very disappointing experience at Hotel Tropicana in Puerto Vallarta. Despite an initially smooth check-in process and beautiful location, our stay quickly turned sour due to numerous issues. Firstly, the unexpected construction on your balcony was not only disruptive but also invasive, as workers had a direct view into your room while they were working. This lack of privacy is unacceptable and undoubtedly made for an uncomfortable stay. We also booked a King bed, and we received two double beds, which was not big enough for two. Furthermore, the promised amenities such as an iron and towels failed to materialize despite multiple requests. We called the front desk multiple times, and even got hung up on twice. It's concerning that basic necessities were not provided, forcing you to resort to taking towels from unattended housekeeping carts. The disregard for your comfort and well-being reached its peak on our last day when construction activities began as early as 8:30 am, disturbing our sleep. They were literally hammering and chiseling tiles from the balcony, I have a video of this occurrence as well. The dismissive response from Adrian at the front desk when we voiced our concerns reflects a lack of empathy and customer service. I asked for a Manager or Supervisor, and he stated that there was no management staff there for that day. The noise continued, so we checked out early from our room due to the fact that we could not get any peace on our last day.
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Super location. Great beach and pool . Staff very friendly and helpful
Stayed 14 nights in Nov 2023

6/10 Okay

Mitesh

Stayed 4 nights in Feb 2024

10/10 Excellent

Maddison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
You get what you pay for but it exceeded our needs and expectations. Perfect get away for two.
Stayed 4 nights in Feb 2024

6/10 Okay

Victor

Stayed 3 nights in Feb 2024

6/10 Okay

Jeffrey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel has an almost perfect beach front location , but it does not maintain the level of physical comforts as its immediate neighbors . I speak specifically about the loungers...or the lack thereof. They still use the cheap, flimsy and very uncomfortable wood and canvas chair on the beach instead of the full length loungers they have around the pool. This, everyone fights for the pool loungers leaving the late comers stuck in the uncomfortable canvas chairs. Also, while the better rooms are truly wonderful, getting stuck o the roadside in a tiny cubicle with no view is simply not worth the money they charge given the rest of the facilities. One last thing. The staff are generally very nice but the maid threw away my earplugs when I changed rooms instead of keeping them in case I asked for them. It is just standard practice to keep lost items just in case. I needed and wanted them and asked for them within hours of moving to my other room. Also, not all the directions given by the desk staff were correct. I missed a tour because one woman made a clear error telling me where to go. Overall, this place IS good value when they are on their game , but they need to both spruce up and sharpen up
Stayed 4 nights in Feb 2024

8/10 Good

Ghislain

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024