Meeting facility

Reviews of Hotel El Convento

4.5 out of 5
Hotel El Convento
100 Cristo St, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1009 reviews" "
Rating 8 - Good. 203 out of 1009 reviews" "
Rating 6 - Okay. 89 out of 1009 reviews" "
Rating 4 - Poor. 58 out of 1009 reviews" "
Rating 2 - Terrible. 37 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful, professional and kind.
Stayed 3 nights in Mar 2024
Response from Henry on 28 Mar 2024
Hi Jason!Thank you for staying with us!Henry NeumannGeneral Manager

6/10 Okay

jorge

Ustan
Stayed 2 nights in Mar 2024
Response from Henry on 26 Mar 2024
Thank you for staying with us Jorge!Henry NeumannGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Henry on 25 Mar 2024
Thank you Thomas,We appreciate your stay with us.Thank you,Henry NeumannGeneral Manager

10/10 Excellent

Samantha, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this hotel, it’s a beauty old convent and is right in the heart of old San Juan. We paid an extra $75 a night to upgrade to a suite as the queen beds were v small. Definitely worth pre-booking dinner in San Juan as many restaurants were fully booked. The staff were very helpful and friendly and we would definitely return
Stayed 2 nights in Mar 2024
Response from Henry on 18 Mar 2024
Hi Samantha,Thank you for the stay and for taking the time to post a review. We are delighted you enjoyed the visit to our hotel. Thank you,Henry NeumannGeneral Manager

10/10 Excellent

Ricardo, San Dimas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fact that El Convento is a piece of history in the Old San Juan, and functioning as a high end hotel. Staff was super friendly!
Stayed 1 night in Mar 2024
Response from Henry on 18 Mar 2024
Thank you Ricardo!We are glad you enjoyed our location and the service provided by our team.Henry NeumannGeneral Manager

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Modernized rooms with period common spaces. Nice sitting areas on 3rd floor and beautiful patio bar and restaurant. Excellent staff, though the dining room is slow on weekends.
Stayed 2 nights in Mar 2024
Response from Henry on 18 Mar 2024
Hi Pamela!Thank you for staying with us. We are delighted you enjoyed the stay!Henry NeumannGeneral Manager

10/10 Excellent

Lori

Travelled with family
Liked: Property conditions & facilities
We were happy with our stay at El Convento. Our room was clean, and the beds were very comfortable. There was a wedding, but we did not hear any noise at all. Location is perfect, central to Old San Juan. If you want to explore on foot, this is the place to stay. Our only issue was that we had to park about three blocks away, but it was definitely worth the trouble. Loved the wine/cheese reception. Great restaurants nearby
Stayed 1 night in Mar 2024
Response from Henry on 15 Mar 2024
Thank you Lori!We are delighted you enjoyed the stay with us. As you mention, the hotel has a privileged location in the heart of Old San Juan. We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Jerlisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was excellent.
Stayed 2 nights in Mar 2024
Response from Henry on 14 Mar 2024
Thank you Jerlisse!Henry NeumannGeneral Manager

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Henry on 9 Mar 2024
Gracias Juan!Henry NeumannGeneral Manager

10/10 Excellent

david, HOLLYWOOD

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT HOTEL IN THIS PERFECT COLONIAL JEWEL OF A CITY
Stayed 4 nights in Mar 2024
Response from Henry on 8 Mar 2024
Thank you David!Have a wonderful day,Henry NeumannGeneral Manager

10/10 Excellent

pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Staff was wonderful and the hotel facilities were beautiful.
Stayed 4 nights in Mar 2024
Response from Henry on 7 Mar 2024
Gracias Pablo!We are delighted you enjoyed staying with us!Henry NeumannGeneral Manager

10/10 Excellent

henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and sweet
Stayed 1 night in Feb 2024
Response from Henry on 4 Mar 2024
Thank you Henry!We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Annemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience
Stayed 1 night in Feb 2024
Response from Henry on 3 Mar 2024
Thank you Annemarie!Henry NeumannGeneral Manager

10/10 Excellent

Diana M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pretty hotel in the heart of Old San Juan
Stayed 1 night in Feb 2024
Response from Henry on 29 Feb 2024
Thank you Diana,We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is quite unique. Staff were great. Would definitely stay there again
Stayed 2 nights in Feb 2024
Response from Henry on 28 Feb 2024
Thank you Jane!We look forward to your next stay at El Convento!Henry NeumannGeneral Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Henry on 28 Feb 2024
Thank you for staying with us Robin!Henry NeumannGeneral Manager

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the modern quiet clean room with comfortable bed and pillows. It had thoughtful lighting and plenty of outlets. Staff was initially helpful and friendly.
Stayed 1 night in Feb 2024
Response from Henry on 27 Feb 2024
Hi Doug,Thank you for staying with us. We are glad you enjoyed the new rooms!Henry NeumannGeneral Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Hotel was very clean
Stayed 1 night in Feb 2024
Response from Henry on 27 Feb 2024
Thank you Diana!We appreciate your stay and great feedback!Henry NeumannGeneral Manager

10/10 Excellent

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and location!
Response from Henry on 26 Feb 2024
Gracias Maria!We look forward to your next stay with us!Henry NeumannGeneral Manager

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the history connected with the building. Loved the look of the place ( although the rooms are more modern than pictured in the older pre hurricaine photos) - I loved how close it was to walk to all the major old san juan sites... I would have liked a microwave in room or at end of hall or coffee area; the bathroom could have been a bit larger ( shower was nice but very narrow!) and a continental bkfst would have been better than the wine and cheese evening thing for us, because we never got back in time to be there between 5 and 6; however bagels or pastries and tea and coffee in the morning would have been wonderful!!! We really did enjoy our stay at el convento and would come back if we can afford it again some day.For us it was a splurge for my 60th birthday trip . They gave us a bottle of wine in the room when we checked in ( but no bottle opener for the cork --- my husband whittled it out with his pen!!!) PS the pool was nice too although sometimes in the evening there were no towels. One night is was closed during rain. The property is beautiful and historic. Could see the bay from our room. I loved old San Juan.
Stayed 4 nights in Feb 2024
Response from Henry on 26 Feb 2024
Congratulations Kay!Thank you for staying with us during such a special occasion! We appreciate your visit and feedback.Siempre a la orden,Henry NeumannGeneral Manager

10/10 Excellent

bryce, new york

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building. Rooms are updated. Staff was great. Noise doors really helped keep out the noise from a wedding. Central location.
Stayed 1 night in Feb 2024
Response from Henry on 25 Feb 2024
We are delighted you enjoyed the stay Bryce!Henry NeumannGeneral Manager

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

James

Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo, AUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be my favorite hotel I’ve stayed in. Absolutely beautiful, with modern bathrooms. Staff was all friendly and helpful. Daily HH with appetizers was a nice treat. The room was clean and comfortable with comfortable and quiet beds, mostly white bathroom which makes it feel even cleaner. Fresh flowers and soft bath mat were nice touches. Nice views. AC worked well. Cathedral is across street. Pool area was nice as well.We would definitely stay again.
Stayed 5 nights in Feb 2024
Response from Henry on 16 Feb 2024
Thank you Ricardo,We are delighted you enjoyed your stay with us and look forward to seeing you again.Henry NeumannGeneral Manager

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
Cute clean hotel staff is super friendly felt safe in the area.
Stayed 3 nights in Feb 2024
Response from Henry on 15 Feb 2024
Thank you Dania,We are delighted you enjoyed the stay!Henry NeumannGeneral Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marizol, Leesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking in Old San Juan with very narrow streets. Do not bring a car!! Only one small church parking lot for the entire area. Better to Uber. El Convento has a great location. Would stay again but forego the car rental.
Stayed 1 night in Feb 2024
Response from Henry on 6 Feb 2024
Saludos Marizol,Thank you for staying with us and taking the time to recommend us. Like you mention, Ubering is a great tip as a car is not needed in Old San Juan. We look forward to your next stay with us.Henry NeumannGeneral Manager

10/10 Excellent

Esther, Littleton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel in the best location in historic Old Town.
Stayed 2 nights in Feb 2024
Response from Henry on 5 Feb 2024
Thank you for staying with us Esther!Henry NeumannGeneral Manager

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lots of character, excellent service, and great location in the heart of Old San Juan.
Stayed 2 nights in Jan 2024
Response from Henry on 31 Jan 2024
Thank you Dina,We are delighted you enjoyed the hotel and the service provided by our team.Henry NeumannGeneral Manager

8/10 Good

Marta, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty courtyard and beautiful rooftop pool!
Stayed 2 nights in Jan 2024
Response from Henry on 30 Jan 2024
Thank you for your stay with us Marta!Henry NeumannGeneral Manager

10/10 Excellent

jeanette, Lake forest

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place so so much. Cannot say enough good things
Stayed 3 nights in Jan 2024
Response from Henry on 29 Jan 2024
Thank you Jeanette,We love that you loved the stay!Henry NeumannGeneral Manager

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and environment!! Makes you really feel like you’re living the old San Juan life.
Stayed 4 nights in Dec 2023
Response from Henry on 29 Jan 2024
Good Afternoon Cory!We are delighted you enjoyed the stay!Henry NeumannGeneral Manager

10/10 Excellent

Sanjay, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jayne L, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a superior queen room. Room was clean. Bed was comfortable. Room had a beautiful view of the water and cruise boats coming in and out of the harbor. It also has really good soundproofing. There was a Table with two chairs, two night stands, lounge chair with ottoman, dresser with four very small drawers, refrigerator, espresso machine, safe, hairdryer, closet with lots of storage space and a completely updated bathroom with built in shampoo, body wash, conditioner and lotion dispenser. There were also fresh flowers and plenty of towels. Housekeeping really does a great job but they do come very early in the morning. Front desk was very friendly and efficient. Morning coffee was good and wine and cheese from 5-6 each day was fun. Hot tub is cold and the pool is small. Restaurants were all bad. Including the ones listed on their recommendations letter. Super Max grocery store is three blocks away with beer, wine, liquor and everything else you need on vacation. Best food we had was at La princess and at Carli’s. Had fun at Nono.
Stayed 4 nights in Jan 2024
Response from Henry on 27 Jan 2024
Thank you Jayne,We appreciate your visit and great review. We are delighted you enjoyed the room, our Daily Manager’s Wine and Cheese reception as well as the service provided by our team. We look forward to your next stay with us.Siempre a la orden,Henry NeumannGeneral Manager

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, stunning, no VIP access
Stayed 2 nights in Jan 2024
Response from Henry on 25 Jan 2024
Thank you Stephen,We are glad you enjoyed the stay and look forward to your next visit!Henry NeumannGeneral Manager

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful & friendly. Loved the convenience of location & old culture of San Juan.
Stayed 2 nights in Jan 2024
Response from Henry on 24 Jan 2024
Thank you Bob,We are thrilled you enjoyed the culture pf Old Town and the stay at our hotel!Henry NeumannGeneral Manager

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a Jewel in Old San Juan.
Stayed 2 nights in Jan 2024
Response from Henry on 23 Jan 2024
Thank you Ruth!We appreciate you staying with us!Henry NeumannGeneral Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2024
Response from Henry on 23 Jan 2024
Thank you for staying with us!Henry NeumannGeneral Manager

10/10 Excellent

Patti, Charleston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Staff very accommodating Convenient location
Stayed 4 nights in Dec 2023
Response from Henry on 17 Jan 2024
Thank you Patti!We are delighted you enjoyed our hotel and the service provided by our team.Henry NeumannGeneral Manager

8/10 Good

Kent

Stayed 7 nights in Jan 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Very pretty hotel. Staff was warm and welcoming. Free bottles of water for our entire stay. Wine and cheese events every day for free.
Response from Henry on 10 Jan 2024
Thank you Laura!We are delighted you enjoyed the stay and look forward to your next visit.Henry NeumannGeneral Manager

8/10 Good

mira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a beautiful building, well converted into rooms. Our room was somewhat hot, and we were unable to adjust the A/C beyond what it was set at. Our particular room was also very dark, with just one window
Stayed 3 nights in Jan 2024
Response from Henry on 8 Jan 2024
Good Afternoon Mira,Thank you for staying with us.Have a great day!Henry NeumannGeneral Manager

10/10 Excellent

kari, Grand Rapids

Stayed 7 nights in Dec 2023
Response from Henry on 8 Jan 2024
Thank you Kari!Henry NeumannGeneral Manager

8/10 Good

randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel El Convento is a great facility. We often stay at former Convents in Portugal and Spain and this one did not disappoint. We went there to see Old San Juan. The problem is that so did 6 kazillion cruise ship passengers. the restaurant was abysmal. both the service and the food. Servers were nice and felt bad for them - they were terribly understaffed and the 2 on duty were running, but just could not keep up. Food - ordered Eggs Benedict at breakfast and it came out cold. Which didn't really matter since the English Muffin was not toasted or broiled - just cut in half with a cold egg on top.
Stayed 1 night in Jan 2024

4/10 Poor

Andres

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Henry on 23 Jan 2024
Hi Andres,Guest satisfaction is of the utmost importance to our team. Wish we could have spoken during the stay.Henry NeumannGeneral Manager

8/10 Good

Trevor

Stayed 1 night in Dec 2023
Response from Henry on 30 Dec 2023
Thank you for the visit Trevor!Have a wonderful day,Henry NeumannGeneral Manager

2/10 Terrible

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: gorgeous hotel with beautiful views, extremely comfortable beds, and Ricardo the bartender. Those three things are literally the only positives at Hotel Convento. Cons: parking is a nightmare (the nearby valet parking lot turned us away even though they had spots), traffic is a nightmare (took an hour to find a parking garage with availability), hotel is understaffed (the hotel restaurant turned us away bc they had only three workers), there was a trash smell in our hallway (that stayed all night despite housekeeping), room phone did not work, staff did not seem concerned with ensuring our stay felt luxurious… oh and the power went out and their back up generator malfunctioned. So we woke up to no lights or air conditioning and had to find breakfast offsite. Overall, do not spend the amount of money it costs to stay here. The views and bed are not worth half a grand a night.
Stayed 1 night in Dec 2023
Response from Henry on 28 Dec 2023
Hi Mary,Thank you for staying with us and taking the time to provide feedback. We will use your comments to improve the stays of future guests as guest satisfaction is of the utmost important to us. Unfortunately, power outages have become more common in Puerto Rico. Our trusted generator always responds when needed. On this one occasion, it did malfunction. Thankfully we were able to repair quickly. We do not offer parking as listed on our page for this site, which states no onsite parking available.We thank you for stay with us and wish you happy holidays,Henry NeumannGeneral Manager

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Henry on 24 Dec 2023
Thank you Elvin!Have a wonderful day,Henry Neumann General Manager

10/10 Excellent

Ana, Oceanside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Everything is walking distance from the hotel. l definitely recommend it.
Stayed 3 nights in Dec 2023
Response from Henry on 22 Dec 2023
Thank you Ana!We appreciate you reccomending us to future guests.Henry NeumannGeneral Manager

2/10 Terrible

Matthew

Stayed 1 night in Dec 2023
Response from Henry on 21 Dec 2023
Good Afternoon Matthew,Thank you for staying with us. Guest satisfaction is of the utmost importance to us. I would love to know more about your stay with us.Have a wonderful day,Henry Neumann General Manager