4 outdoor pools, open 7:00 AM to 11:00 PM, pool cabanas (surcharge)

Reviews of El Conquistador Resort

4 out of 5
El Conquistador Resort
1000 Conquistador Avenue, Fajardo

Reviews

8.8

Excellent

Rating 10 - Excellent. 1286 out of 2043 reviews" "
Rating 8 - Good. 391 out of 2043 reviews" "
Rating 6 - Okay. 199 out of 2043 reviews" "
Rating 4 - Poor. 80 out of 2043 reviews" "
Rating 2 - Terrible. 87 out of 2043 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my most favorite resorts I’ve ever been to! Incredible food, experience, customer service, pools and scenery. I mean, no words! It’s highly underrated and while I love that for selfish reasons, I did want to shout it out and share it with others! The boat to the island across (Palomino) and the water park below by cable car is incredible! We were on our honeymoon for this but we will be back. My top fave resort / hotel in Puerto Rico!! 🇵🇷
Response from Viviany on 27 Mar 2024
Greetings Jeanne. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Rosabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool are very nice
Stayed 2 nights in Mar 2024
Response from Viviany on 26 Mar 2024
Greetings Rosabel. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Viviany on 27 Mar 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Uniqua Chanee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was absolutely amazing!! From the staff upon arriving to maintenance. Every person was friendly and very welcoming. We ran into several issues booking through Expedia but outside of that the resort itself was beautiful.
Stayed 3 nights in Mar 2024
Response from Viviany on 26 Mar 2024
Greetings Uniqua. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Viviany on 25 Mar 2024
Greetings Jennifer. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

KEISY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at El Conquistador was terrific. The hotel has fantastic facilities to ensure a satisfying stay.
Stayed 1 night in Mar 2024
Response from Viviany on 25 Mar 2024
Greetings Keisy. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

arnav

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The views, the amenities and service from the staff was great. The resort has everything you need. The water park was a great hit with my kid.
Stayed 3 nights in Mar 2024
Response from Viviany on 25 Mar 2024
Greetings Arnav. We're glad you enjoyed your stay. We hope to see you and your family again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Viviany on 25 Mar 2024
Saludos Nancy. Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / Greetings Nancy. We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort with private beach.
Stayed 2 nights in Mar 2024
Response from Viviany on 22 Mar 2024
Greetings Ana. We're glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities
We found the resort to be a money grab. Way overpriced and undervalued. They charge for every little thing they can think of. They have multiple restaurants on site but they all have sub par food that is over priced. Really disappointing when you consider all the great incredible food places we enjoyed across Puerto Rico. The Mexican restaurant food was totally disgusting. They brought me something they called cheese dip, it was actually cheddar cheese or something melted in a bowl. The only bright spot would be the private island beach they have. We only got to spend a couple hours there but it was beautiful and tropical. We will not be going back to the resort or recommending it
Stayed 2 nights in Mar 2024
Response from Viviany on 22 Mar 2024
Greetings Jeff. Our sincerest apologies for not exceeding expectations. We will make sure to share your experience with the team so we can continue to improve our services and culinary offerings.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Susan. We're glad you had a great stay. We hope to see you again soon!

6/10 Okay

Lile

There is no easy beach access. You have to get on a reservation list to catch a ferry over to the beach. When we checked in we were told the ferry lists were already full until late afternoon on the days we wanted to go. We had to wait in a “standby” line to try to get on the ferry at an earlier time. Once there, the beach is nice but it adds stress having to reserve a spot and then wait in a long line just to get to the beach.
Stayed 4 nights in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Lile. Thank you for staying with us and for sharing your experience. Your feedback give us the opportunity to improve our services. We can assure you the best is yet to come!

10/10 Excellent

Ricardo, Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my family’s favorite property in Puerto Rico. It is secluded, with impressive views of the ocean and the multiple islands and cays around Puerto Rico’s East Coast. Comfortable rooms and plenty of amenities. The trip to Palomino wraps up the experience to make it a complete home run.
Stayed 1 night in Mar 2024

2/10 Terrible

Noel

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Check in 2 pm Boat to palomino full, no space available The stay was for 1 day next day check out 11 am Forget it about palomino. Elevator in La marina rooms out of service. 4 floors with luggage on stairs, rooms to far away from Everything. Need at least a fine restaurant, no entretaiment On nights,
Stayed 1 night in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Noel. Our sincerest apologies for not exceeding expectations. Your feedback gives us the opportunity to improve our services and facilities.

10/10 Excellent

ANGEL, Tucker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the package that you get. Best hotel with private beach in Puerto Rico
Stayed 1 night in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Angel. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Roberto, Caguas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A10 star hotel excellent room, beautifully property, trip to palomino island is 10 star, front desk excellent service Except the 3 restaurants service very slow, but staff very kind but lack of menu Overall i will come back
Stayed 1 night in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Roberto. Thank you for sharing your experience. We appreciate your feedback. We're glad you enjoyed your stay. We hope to see you again soon!

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Viviany on 19 Mar 2024
Our sincere apologies for not exceeding expectations. We'd like to know more details about your rating. Please email us at Info@ConquistadorResort.com. \ Nuestras más sinceras disculpas si no superamos sus expectativas. Nos gustaría saber el motivo de su calificación. Favor de escribirnos a Info@ConquistadorResort.com.

8/10 Good

Soheil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This could be five star resorts but it is not due to following: Outdated bathrooms .Very noisy that you could easily hear guests next door talking, laughing. None of the hotel room door has door closer that prevent door slamming. You will wake up several time with super loud door slam during night and early morning. It is inly $28 bucks on amazon and this million dollars property cannot afford it!!
Stayed 4 nights in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Soheil. Thank you for staying with us and for sharing your experience. We appreciate your feedback and will continue to make improvements to our facilities.

10/10 Excellent

Chiffon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Was a little nervous because of the reviews but we didn't have any problems.View and amenities were perfect and staff was helpful and nice.
Stayed 2 nights in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Chiffon. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Viviany on 19 Mar 2024
Saludos Nancy. Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / Greetings Nancy. We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Conquistador, this was our second year returning with our 3 kids. There's so much we love about this property. The staff, the rooms, the pools and activities. It was a great experience.
Stayed 2 nights in Mar 2024
Response from Viviany on 19 Mar 2024
Greetings Kelly. We're glad you and your family enjoyed their stay. We hope to see you all again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
My kids loved the water park, multiple pools, private island, the views and the restaurants. They definitely want to return. The staff were all so welcoming and helpful, truly a wonderful place for a family vacation!
Stayed 3 nights in Feb 2024
Response from Viviany on 19 Mar 2024
Greetings Emily. We're glad you and your family enjoyed your stay. We look forward to your next visit!

6/10 Okay

Anthony

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Viviany on 19 Mar 2024
We're sorry you had an unenjoyable experience. Our sincerest apologies for not meeting your expectations. We'd love to know the reasons behind your rating.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a bit isolated, you will need a car. It has gorgeous views and you never need to leave the property if you dont want to but things are over priced. 9$ waters, 70$ breakfast for two. Its nice but expensive. The staff are friendly and helpful
Stayed 5 nights in Mar 2024
Response from Viviany on 12 Mar 2024
Greetings Jeff. Thank you for staying with us and for sharing your experience. We appreciate your feedback. We're glad you enjoyed your stay!

4/10 Poor

Mamadou

Liked: Cleanliness, staff & service, property conditions & facilities
hidden fees and resort fees
Stayed 4 nights in Mar 2024

10/10 Excellent

Shantal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean! The staff is amazing!
Stayed 2 nights in Mar 2024
Response from Viviany on 12 Mar 2024
Greetings Shantal. We're glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to get GF meals. Some of the staff does not understand what happens to someone with Celiac
Stayed 6 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Wesley. Thank you for staying with us and for sharing your experience. We'll make sure to share your feedback with our team so we may improve our culinary offerings.

10/10 Excellent

Marta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been my "happy place" for years... I loved bringing kids and now I get to bring them along with their own kids... It's the perfect place to create beautiful family memories... Thank you!!
Stayed 2 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Marta. We're glad you and your family enjoy the resort. We hope to see you all again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful vacation with the family
Stayed 4 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Matthew. We're glad you enjoyed your family vacation. We hope to see you all again soon!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more going on for entertainment in the evenings
Stayed 3 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Eric. Thank you for staying with us and for sharing your experience. We hope you enjoyed your stay.

6/10 Okay

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: - property itself is beautiful - private island, pools, and water park are great - resort food is quite good Cons: - at times, getting customer services very difficult - if you have any requests for your room, it will be difficult to reach the front desk if they answer at all - although air conditioning is provided, they have a lock on the minimum temperature and will not adjust it so it can get quite hot at times Examples of poor service: - if you reach out through Expedia contact the property through chat they completely ignore you prior to this day so you can't get your questions answered - something as simple as having your sheets changed was a fiasco. We first tried calling the front desk before we left the room in the morning. Came back 5 hours later and nothing had been done. Called the front desk again Left the room for another hour nothing again. It's an extremely long walk from the marina to the top of the property where we made another request with the front desk. Again promises that it would be done soon and another couple hours went by nothing happened again. Ultimately it took several requests both over the phone and in person and 7 hours until they finally changed our sheets and refreshed our towels. The worst part is even after speaking to a manager didn't seem like they cared. - similar experience when requesting other simple things like bathrobes. After several requests over multiple days, I was finally able to get 1 bathrobe for my wife.
Stayed 5 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Alexander. Thank you for staying with us and sharing your experience. Your feedback allows us to improve our services and facilities. Please know we will be sharing your comments with our team so we may learn and take action. Please do give us an opportunity to make every stay count and come back to us!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Hola Kenneth. Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / Hola Kenneth. We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Carmon

Travelled with family, Travelled with group
Everything was amazing. Would go back again
Stayed 5 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Carmon. We're glad you enjoyed your stay. We look forward to your next visit!

2/10 Terrible

Chelsea

Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2024
Response from Viviany on 11 Mar 2024
Greetings Christina. We're glad you had an excellent stay. We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Amenities
Excellent property
Stayed 1 night in Mar 2024
Response from Viviany on 11 Mar 2024
Greetings Carlos. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Adam

Stayed 4 nights in Mar 2024

8/10 Good

Jessica

Stayed 3 nights in Mar 2024

10/10 Excellent

Rupinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property! We enjoyed the hospitality of each and every staff member. Our experience was perfect!
Stayed 5 nights in Feb 2024
Response from Viviany on 11 Mar 2024
We're glad you had an amazing experience. We hope to see you again soon!

10/10 Excellent

Jordy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Viviany on 11 Mar 2024
Hola Jordy. Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / Hola Jordy. We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the top, sprawling, sparkling resort. Setting is like a paradise. Private Palomino Island by ferry, Coqui Waterpark reached by funicular, Lazy River, 3 waterslides, half dozen swimming pools, hot tubs, bars, scheduled activities, games, entertainment, boutiques, golf course, restaurants, palatial bathrooms with soaking tubs. No expense was spared. Abundant personnel are friendly, eager to help. **Special shout out to Waterpark lifeguards, Roberto, Jean, Rey, Joel, Shaquille, Supv. Francesca for plucking my husband from pool after exiting a water slide face-down. Excellent coordinated effort with hand radios identifying swimmers at top of slides who might get in trouble. Negs: Resort complex is so big, it can be difficult to find amenities like water park, ferry dock, gym. More and better signage needed, with maps. Also, it feels like you are being nickled and dimed--with $70 a day resort fee, why does it cost $15 a night to self-park? While the restaurant choices vary, menu prices are high, Entrees are upwards of $20-$30. Dining at poolside pub-style, personal pizza was $17, cocktails $12, beer $7. No other choice but to dine on site unless you have a car, drive to nearby Fajardo, pick up water, beverages for your room, but know outside food is prohibited. Maybe this is normal for resorts, I've never stayed at Disney World. Overall a positive visit, go at least one time just for the experience.
Response from Viviany on 11 Mar 2024
Greetings Chester. Thank you for staying with us and for sharing your experience. We appreciate your feedback. We're glad you enjoyed your stay!

10/10 Excellent

Jose, Westampton NJ

Liked: Staff & service, amenities
Great resort and service.
Stayed 4 nights in Mar 2024
Response from Viviany on 6 Mar 2024
Greetings Jose. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nyasha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place just brings peace to oneself. The only thing is no room service but it’s probably good because I would stay in the room all day, lol it’s a wonderful refreshing experience.
Stayed 4 nights in Feb 2024
Response from Viviany on 5 Mar 2024
Greetings Nyasha. We're glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Food was so so. My husband did not like that his shower as cold as it was. Area going into seemed scetchy and we did not leave property because of it.
Stayed 2 nights in Mar 2024
Response from Viviany on 5 Mar 2024
Greetings Mary Ann. Thank you for staying with us and for sharing your experience. Your feedback gives us the opportunity to continue improving our services and facilities.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 2 nights in Mar 2024
Response from Viviany on 5 Mar 2024
Greetings Manuel. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the views, pools and access to palamino island. Not much to do at night, no live entertainment. Booked their shuttle but they cancelled us 2 days before arrival. Reserved uber their and back for 150 dollars. Plus tip. t.
Stayed 5 nights in Feb 2024
Response from Viviany on 5 Mar 2024
Greetings Chris. Thank you for staying with us and for sharing your feedback. We're glad you enjoyed your stay. We'll make sure to continue improving the guest experience.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sprawling resort is an experience! We loved the views, the panoramic elevators and the tram down the mountain. The little island was such a unique and fun oasis!
Response from Viviany on 5 Mar 2024
Greetings Lisa. We're glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was at best average and there was no night life
Stayed 4 nights in Feb 2024
Response from Viviany on 5 Mar 2024
Greetings Debra. Thank you for staying with us and for sharing your experience. Your feedback gives us the opportunity to continue improving the guest experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Viviany on 5 Mar 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Melanie

Stayed 1 night in Feb 2024
Response from Viviany on 22 Mar 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!