Ratings based on 1,936 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Beautiful ocean view

Posted 04-Feb-2016
Pros: The location, rooms and staff.
I enjoyed my stay here. I had an ocean view room it was excellent. Clean, neat and modern rooms. It had everything that I needed. The staff was awesome. Stephanie at check in was so pleasant. Nice pool, great drinks, casino and food. close to everything. A bit of noise from the airport but not that bad.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very friendly hotel close to isla verde

Posted 01-Feb-2016
I had a very pleasant stay every thing was very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2016
Wonderful. Would stay there everytime i visit. Had a great dinner at sirena. Enjoyed the casino and lobby bar.
4 out of 5
Recommended
for Families
by A verified traveller from Fairfax, VA

Great property - and a beach outside your door

Posted 21-Jan-2016
Pros: Beach, pool, food, Staff!
Cons: Airport is very close and audible all day long. A little noisy if you want true peace and quiet.
Location: Beach, pool, walking, exploring
From check-in, to meals, to help to set up your chairs at the beach - the staff at this hotel make every day wonderful. The property is beautiful, right on the beach with a nice pool. The hotel main areas are very nice and comfortable, family-friendly bar area where you can have a snack and watch sports to a small cafe for an ice cream treat. The restaurants were very good - some may say they are priced high but actually very reasonable. Food everywhere we went in PR was very expensive. Funny to mention the bell stand staff were actually very nice as well - good advice on taxi/walk/bus, suggest fun activities for teenagers that might be off the normal kid adventure. Location was very convenient to beaches and local restaurants - about a 15 minute cab ride to Old San Juan. Easy rent-a-car service set up by the concierge allowed us to explore on our own for a very reasonable rate.
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly warm and comfortable

Posted 20-Jan-2016
Why spend more? Visited other hotels on Isla Verde while we were here; no one beat the warm ambiance. Food is basic, so you may want to eat at the others, but the staff and qualiity of beach and service is exceptional!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Fairhaven, MA

Great location and conveniences

Posted 19-Jan-2016
People at the resort were wonderful. So friendly and helpful the entire time. Food and drinks were solid but expensive. Pool with multiple hot tubs was hard to beat. View of the ocean from our room was out of this world. Hope to get back again some day.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jan-2016
Stayed here a day after we got back from our cruise. Staff was friendly and the hotel was absolutely beautiful with amazing access to the beach!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Milford, NJ

Nice hotel but hated noise pollution from airport!

Posted 12-Jan-2016
I loved the staff of this hotel!!! Seriously the nicest staff I have dealt with in a very long time. They will serve you with kindness and show you real hospitality. The hotel is less than 10 minutes from the airport and the noise pollution from the airport was just annoying. You could hear the planes taking off and landing from inside your room, pool side and even beach. That was the most annoying thing about the whole experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB. Canada

Great hotel on the beach

Posted 05-Jan-2016
Pros: Location was great
Location: It's on to the beach and 15 mins from old San Juan.
We had a little issue on check in with our room. But we swiftly got that taken care of, after that we toured the facility and casino. It is a great location from the airport except you might get distracted by airplanes taking off constantly while at the beach or pool areas. Also, it's nice that you don't have to pay for beach chairs and towels and umbrellas.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nrew York

Everything you need in a hotel

Posted 03-Jan-2016
Pros: close to the airport, rooms were updated and fresh, beach area was perfect, staff was always nice.
Cons: Maybe the casino could use a little update
Location: Airport is 5 minutes away, the beach was all we needed......we never left the beach
Great experience. Nice staff. Clean rooms. Hotel has everything one needs for a great price compared to adjacent hotels. Honest cleaning staff.