Ratings based on 2,335 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Very clean!

Posted 22-May-2017
Pros: Room/hotel was exceptionally clean! Cudos to housekeeping! Check-in went smooth and quick and the man was very nice. They gave out 2 casino vouchers and 2 drink vouchers.The pool was great, temperature was good and water clean. Lobby had great coffee/expresso bar with quick cheap breakfasts (bagels, yogurt, fruit etc). Beach area nice but we got bit up (sand fleas?) around the legs in the evenings, but probably happens everywhere. Cons: Multiple added fees including $15/day for parking along with other various hotel fees. Additionally, restaurants and room service were pricey. ($15 for a burger or appetizer) walkimg distance to Denny's. One problem, we booked a room with partial ocean view but told the hotel had been overbooked so were given a room on the very end which faced mostly a wall and a few palms trees. They said to check back in the morning and they would switch us the next afternoon. In the morning we were headed to an excusion but asked about the room. The girl was very rude and told us "if you want to switch it has to be right now or not at all". Needless to say we faced a wall all week. Be Aware, the hotel has a casino which is fine but it seemed they had alot of non-guests come in for that and the dancing in the lobby bar which made parking difficult and the lobby overly crowded. Not a big deal except we were always passing through it with the kids on the way back from the pool in swim suits while everyone was obviously over dressed for a night out.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Very nice hotel, close to the beach and airport!

Posted 18-May-2017
If I had to complain at all, it would only be that the parking garage is not regulated and a lot of people double park, but other than that, the hotel and staff were excellent! Everyone had a smile on their face and explained things. They were very friendly with my 4 year old and the access to the beach and services were amazing!
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Fun place to stay!

Posted 17-May-2017
This hotel was surprisingly really nice. We were there for one night, but it was the second best hotel we stayed at for our trip. There was a live band playing in the lobby, a swim up bar, beach access. Two rum drinks are complementary at the bar and also incredible, the staff were kind and helpful. Overall, we would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orlando, FL

LOVED IT!!!

Posted 16-May-2017
Staff was very friendly! Pool and beach were amazing! Wish the pool bar stayed open a little later, and the rooms are a little dated. But other than that it was in the perfect location. I would definitely stay here the next time I visit Puerto Rico!!
3 out of 5
by A verified traveller from Florida

Nice hotel close to the beach.

Posted 15-May-2017
Pros: It was on the beach
Cons: The mattress & sheets
Location: Good location, but you are forced to pay parking
Nice hotel near the beach. The rooms were ok. For the price per night, I was expecting a better mattress. The mattress was like sleeping on the springs. The blankets were very thin & not of good quality. Be prepared to pay alot of fees when checking out. They require a deposit and you pay parking & resort fees. I was disappointed because I wanted to bring a guest to spend time with us at the resort. No guest allowed at pool area, unless you pay $50.00 per head. I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel literally off the beautiful beach

Posted 11-May-2017
Room was clean, comfortable beds the balcony had a beautiful beach view. The food at the hotel was great. There are other restaurants within walking distance outside of the hotel. They have a hot tub and the pool is heated also open all day/night which was great cause not many hotels offer that. The beach was literally feet away from the pool- (you have use of the beach chairs and umbrellas) they have jet skii on the beach too. Only thing is it's right by the airport so you do hear the planes however it's not as bad as you think. The casino if definitely a cool feature to the hotel. Overall I had a great stay here.
4 out of 5
Recommended
for Everyone
by A verified traveller from montreal

Amazing location! The staff is genuine and smiling

Posted 10-May-2017
Great experience! The staff is just amazing. The location perfect. The rooms need a little upgrade, doors in bathroom old, the air conditioning too.. bed comfortable clean room. For those who like quiet this is huge and not an intimate hotel there is even a casino. I like that but just be aware, also be aware there are resort fees Expedia was vague in explaining those in the description, we stayed 12 days and that is expensive. I wouldn't blame the hotel for that but do inquire from Expedia. Also parking is 16 US a day, you must know this. The airport and car rentals are close. Hotel provides everything, towels for beach and mosquito spray. There was no slippers or robes in room , I didn't need any though. Such an awesome and special place. Thank you to the smiling and genuine staff!
3 out of 5
by A verified traveller from Wisconsin

Too close to airport

Posted 09-May-2017
Pros: Convenience to major highways.
Cons: Food quality can be improved.
Location: Had to leave resort to find beautiful beaches. convenient to Old San Juan.
Too loud with hotel staff working late at night & planes flying directly over hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from Miller Place, NY

Nice hotel but not private

Posted 09-May-2017
Pros: setting/grounds
Cons: Control who uses the facilites
Location: Nothing around, other than the beach and pool... I wrote about that! We did a lot of day trips
This hotel and setting were very nice but busy during the day and they charged you for everything everytime you turned around... except the wifi. The most disturbing was how crowded the pool became during the day. It was apparent that the locals use it extensively. There is a large parking garage at the hotel that is filled up during the day, and although denied by the hotel staff it is obvious the outsiders park in the garage and use all of the hotels facilities. Parking is at a premium in San Juan so a convenient parking garage next to a pool and beach is nice. The casino also attaches many, which is to be expected, but they spread out like the other non-casino goers. In the mornings, before the beach/pool goers start arriving, the parking garage (and pool), are empty. When questioned about it the staff says only hotel quests are to use the facilities, for course. But they have no way of identifying/differentiating hotel guests from others... We will not go back. Plus, although not a disturbing to me, but my wife didn't like it. It is located across the street from the airport... the noise from the airplane take offs were obvious... although you get use to it.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great Vacation!

Posted 09-May-2017
The hotel was great and the staff was incredibly helpful. We had a great time and would definitely go back!!