On the beach, white sand, beach cabanas, sun-loungers
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Reviews of Condado Vanderbilt Hotel

5 out of 5
Condado Vanderbilt Hotel
1055 Ashford Avenue, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 987 out of 1424 reviews" "
Rating 8 - Good. 208 out of 1424 reviews" "
Rating 6 - Okay. 123 out of 1424 reviews" "
Rating 4 - Poor. 53 out of 1424 reviews" "
Rating 2 - Terrible. 53 out of 1424 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen, Oak Island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Property, pools, restaurants
Stayed 4 nights in Mar 2024

2/10 Terrible

Chelsea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Guest services prefers the guests that are there for events. There are extra charges after you prepay for accommodations. If you open the windows, everything in the room will be wet. You have to ask for everything that is supposed to be included in your stay. There is no early check in. There are no airport shuttles. Overpriced food and property. The area is nice but the hotel is not worth paying for. Choose better and book directly so you can resolve issues.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren N, union

Travelled with family
Liked: Amenities
The property was great. The service was excellent. Our room service concierge Francisco was amazing and Gian from tour service concierge was amazing too. He was so nice and helpful.
Stayed 4 nights in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
1) Bathroom glass door was not functioning properly to the toilet area. Top of the door was interfered with the fixed portion of the glass. A technician must look into it and fix it. 2) Toilet was not flushing properly some of the times. It needs new flapper, chain and flush handle. 3) The list said that snack/ chocolate will be replenished every day and mentioned to enjoy them. However, most of the days chocolate was not provided and when asked, they said that they did not have it in their cart. 4) I was surprised with resort fees charged every day and they were not same all the days. The fees were too high for the services we have received.
Stayed 6 nights in Apr 2024

8/10 Good

adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly had a great time while staying at the Condado Vanderbilt. The best part of our trip was the impeccable service we received during our entire stay. Most specifically at the pool during the day. Michael and Luis were more than attentive to our needs and went way above and beyond to make sure we had everything we needed. The main pool was closed for repair which was upsetting at first but because of Michael and Luis it turned out to be completely fine. The food at the hotel is good but completely overpriced ($25 for a kid size plate of plain pasta and butter with a bit of grated cheese and bread) and very limited options (lunch and dinner menus are the same). But overall, it is definitely a very nice place to stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities

8/10 Good

Bryan Maxwell, Royal Oak

Liked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location make the Vanderbilt special. The views are gorgeous and the staff is so nice and respectful. Attention to detail is fabulous. Would highly recommend and hope to visit again!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff was amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stan, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property.
Stayed 4 nights in Apr 2024

10/10 Excellent

agissely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved , loved , loved the Vanderbilt ! The staff so so nice . David one of the waiter at Ola was wonderful, already booking our next stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Adelious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down a great relaxing stay..Will book there again on my next stay to P.R.
Stayed 4 nights in Apr 2024

10/10 Excellent

vc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time for a quick weekend vacation. Amazing property with views that made us not want to leave the pools. Our room probably need just a little update and maintenance, but nothing took away from our enjoyment. Highly recommend
Stayed 3 nights in Apr 2024

8/10 Good

melissa t

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful time here. We loved our patio it was huge. We did a lot of exploring so we didn’t stay at the hotel a lot. I did feel like the pool area was a little small and definitely could have used some music. But it was beautiful. Overall a nice hotel. The maid service was very nice and pleasant. Overall a nice experience.
Stayed 4 nights in Apr 2024

4/10 Poor

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing was especial or unic about this property. Too expensive. My room, we had alot of problems with the toilet, and they never fixed right. Telephone never worked,
Stayed 4 nights in Apr 2024

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandro, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Tatsiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, hotel is luxury and comfortable. The room upgrade was provided for no additional fee. The room was the corner studio with two balconies. The only downside is daily cleaning wasn’t so good.
Stayed 6 nights in Mar 2024

10/10 Excellent

KEDARNATH, THE WOODLANDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/ staff were friendly and helpful Will plan to here again in the future
Stayed 3 nights in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jalen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property definitely worth the price
Stayed 7 nights in Mar 2024

10/10 Excellent

Greg A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here because of the location and the prestine property! But the staff is amazing here. Very friendly and eager to help and assist. Luis Alvarez is a leader in that department. Our flight was cancelled and we had to extend 3 days. Luis went out of his way to make sure we were taken care of and made the changes painless. Then thanked us for staying with them at the Vanderbilt. Plus making us laugh and smile when we could have been stressed out from our flight cancellation ordeal.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra, Rochester Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just beautiful. Our room was very comfortable. They had a nice variety of restaurants on-site for both the casual and upscale dining experience. The infinity pool overlooking the ocean was phenomenal. To top it off, the staff was friendly, helpful, and provided outstanding service.
Stayed 9 nights in Mar 2024

6/10 Okay

Young

Liked: Cleanliness, staff & service
Limited entertainment opportunities, especially for teenage kids; no water sports activities except for unprofessional kayaking and outdated paddleboard nearby; no referral for other water related activities such as jet skiing; no adult pools for swimming; no whirlpools near main (mediocre wading pool). No play area for children. No activity area for older kids. Too focused on business meetings. Hotel should invest in the next door property and develop a true resort facility with real pool for adults and enter into agreements with water activities center in close proximity to hotel Otherwise, boring!
Stayed 6 nights in Mar 2024

10/10 Excellent

Peter T

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view from both decks. Sunrise from our dining room deck felt like we were on a private deck on a Cruise ship. Our deck off the living room gave us ocean, pool, and sunsets. We were celebrating our 25th anniversary and our Butler went beyond expectations. Would definitely recommend staying here.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. All of the staff were so welcoming and helped us with everything.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone. Wonderful staff and beautiful views. In hotel dining slightly expensive.
Stayed 4 nights in Mar 2024

10/10 Excellent

sandra, brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fifth stay at the Condado Vanderbilt. I love the size of the property, in-facility dining options, but also close to a busy shopping and dining area. Staff are pleasant, helpful and always present to assist. I always feel safe, and enjoy the quietness. Highly recommend!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jisquianne, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully decorated and everything had a reason. The staff was very friendly and helpful. Plenty of things to do at the hotel with the constant entertainment. Would definitely stay here again. And the fact that it was on the water was a great plus
Stayed 2 nights in Mar 2024

8/10 Good

juan

Travelled with partner
The Condado Vanderbilt is definitely a nice hotel, a 4-star hotel at a 5-star price. Good not excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

George L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0
Stayed 5 nights in Mar 2024

10/10 Excellent

mona lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffrey

Stayed 4 nights in Mar 2024

10/10 Excellent

Russell

Business traveller
Liked: Amenities
Exceptional service
Stayed 5 nights in Feb 2024

10/10 Excellent

Isha Lynette, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service everywhere you turn. Lovely pools and views. Good food.
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Zulmarie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard, Brooklyn

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a wonderful experience at the Condado Vanderbilt. One of the best-run hotels we have ever stayed at. The staff was amazing. The food and service were excellent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher, Palm Beach Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

rakesh, nashua

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel more each day. I wish there was a cafe in it , but other than that - no complaints .... The staff was very helpful and exceptionally polite.
Stayed 7 nights in Feb 2024

10/10 Excellent

MollyMae

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the only hotels that had a private entrance to a beach, chairs and towels available on the beach. A pool, pool, and infinity pool, a hot tub, three different types of restaurants available for in location dining or room service. It truly was a magical place! The people are so kind.
Stayed 5 nights in Feb 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pretty old historic property, The staff was helpful and easy to communicate with. We needed to move rooms and they were able to accommodate. We were originally on the front of the building level 200 right by the driveway for deliveries. Very noisy trucks were backing in all night with loud back up signals. I would not recommend that floor for that reason. The room was pretty . It was in the original part of the building. Lots of marble which I don't think helped with the noise level.Overall a nice hotel friendly, helpful staff. Location is great, Very walkable close to shops and restaurants. I would happily stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Amineh

Stayed 5 nights in Feb 2024

10/10 Excellent

Bryce

Stayed 6 nights in Feb 2024

10/10 Excellent

Marybeth

Stayed 5 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing stay! Staff so polite and helpful! Location was perfect. Thank you!
Stayed 5 nights in Feb 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

James, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location. Would definitely stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024