Ratings based on 805 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Miami

Nice and very good located

Posted 11-Mar-2017
I was in a business travel, but you could use this hotel as vacation option as well, condado is one of the best places in San Juan
2out of 5
by A verified traveller

Basic accommodation

Posted 09-Mar-2017
Central location for restaurants, art museum. Hotel was basic with no amenities. No secure area for luggage left during the day.
4out of 5
Recommended
for Business Travellers
by A verified traveller

Air conditioning

Posted 03-Feb-2017
Pros: Personnel are very helpful and respectful.
Location: It is well located and to have a small parking lot is welcomed.
The overall experience was fine, but the air conditioning had a noise every time the compressor would go on, it would wake me up. So it happened maybe 5 to 6 times during the night. everything else was good.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Feb-2017
Just good. Some areas to improve like the room comfort.
4out of 5
Recommended
for Everyone
by A verified traveller from Washington, D.C.

Nice hotel close to the beach and restaurants

Posted 29-Jan-2017
Pros: This was a decent hotel to stay at while on vacation.
Cons: Having a phone in the room, and a bath tub
Location: The hotel is located in the tourist area of Condado, and there is a lot of eateries and clubs near by, too. I was a solo traveler and I felt safe.
The Casa Condado was a nice hotel for my budget weekend getaway.
1out of 5
by A verified traveller from Orange County, CA

Way overpriced and minimal!

Posted 22-Jan-2017
This hotel was TERRIBLE- paid a whooping $172 for a room that is nothing except providing a big biting mosquito! Bed was old and soft caving in towards center. Very minimal, super ugly, bathroom light dim... stayed down the street 1st week for less $$ and much nicer but unfortunately was booked. I am VERY angry at the price paid for what the room was. Was clean enough, staff nice but I expect a helluva lot more for my money!
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2017
The staff was very nice and professional and helpful
4out of 5
Recommended
for Everyone
by A verified traveller from M

Nice hotel close to the beach

Posted 11-Jan-2017
Overall it was a good experience with the exception there's no place to smoke unless yo go outside and that sucks they should have at least a smoking area with having the necessity of getting out of hotel
3out of 5
Recommended
for Everyone
by A verified traveller

Casa Condado - fits the budget

Posted 03-Jan-2017
I chose this hotel because it fit the budget. The room does not feel cozy, I feel like some extra furniture would've made it more comfortable. But it is what it is. Theres nothing special about this hotel, at all. I feel like more counter space in the bathroom would've made me feel better, the only counter space is a glass shelf about the toilet, which honestly made me very uneasy, I kept thinking something could easily fall into the toilet water. It is however located in a great area, lots of different restaurants in the area and places to hang out. It's also not too far from old San Juan, which you must go to if you're in San Juan. The hotel is not the best, but it fits the purpose. most of the hotel staff is very helpful. I would stay there again if I went back to Puerto Rico.
3out of 5
Recommended
for Everyone
by A verified traveller

Simple hotel in tourist location

Posted 28-Dec-2016
The staff were not on the same page. 2 out of three that we encountered at the front desk were very rude. The wifi did not actually work when we tried it in the rooms. No elevator so I wouldn't recommend if you bring a lot of bags. It was good for a crash spot if you have a duffle bag with you and want to see Condado. The floor in the room wasn't super clean, but the bed and shower and stuff were fine. You got your bare essentials. They have a restaurant on site but we never tried it. They told us to walk our bags to a taxi, but hopefully they will get nicer staff that's willing to call a taxi for you without having an attitude and trying to make you walk and find one yourself.