Ratings based on 856 Verified Reviews

3.5 out of 5
72% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Guatemala

not recomended

Posted 12-Apr-2018
Pros: nothing
Cons: room service
its not a hotel for $150 per night. Theres no water, the room was to little.
3 out of 5
Recommended
for Couples
by A verified traveller from arizona

Very nice hotel near everything!

Posted 12-Apr-2018
Pros: It's very affordable.
Cons: More parking spaces!
Location: Location was great near everything!
very friendly staff,close to shops and resturantsand cheap.
5 out of 5
by A verified traveller

Nice Hotel Excellent Service

Posted 11-Apr-2018
Pros: Excellent Location
Location: Excellent Location
Everything was Fine, Good Services... Good Breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveller from Rome, Georgia

Perfect for overnight transition before Ricon

Posted 30-Mar-2018
Nat at the desk was so nice and helpful! Bed slept great. Amenities were that of an older hotel but no complaints here. Breakfast was wonderful and those serving it were excellent!
3 out of 5
Recommended
for Everyone
by A verified traveller

Location & Staff are very good, but the Room...

Posted 26-Mar-2018
Casa Condado is conveniently located in the heart of San Juan at the intersection of Condado & Ashford avenues, a stone throw away the beach, restaurants, Starbucks, drugstores (CVS & Walgreens), and several luxury hotels. The staff are pleasant and very helpful. Special praise goes to Johellys & Charles. The negatives pertain to the room, which lacked basic conveniences (closet, iron, coffee maker). The air-conditioning works, but extremely noisy. The floor is old, splattered with old paint ; it may have been clean, but you could not be sure. The TV screen is the size of a laptop. There was no outlet to charge the phone except in the bathroom, and there no access to a microwave. Still I would recommend it 1 to 3 nights on account of its location & staff.
3 out of 5
by A verified traveller

Posted 19-Mar-2018
booked the hotel for 3 nights, arrived around 1pm, requested for early checked in, the room was not ready ... the reason was house keeping has not clean the room yet.....no drawers or closets but the room was ok, the staff was very nice ...the location was great close to the beach and Condado night life....requested for late 1pm checked out....they said NO
3 out of 5
Recommended
for Everyone
by A verified traveller from Toa Baja, PR

Great Location, Room just ok.

Posted 12-Mar-2018
Great location close to points of interest. Right near to location I needed. Room was just ok. I was on the 4th floor but hotel has no elevator, the curtain on main window was juryrigged and light coming at night was very annoying. Shower curtain was too short and water got on the floor. No soap stand and water was either too hot or too cold, no even mix. My bed lamps did not work. AC was great. Excellent breakfast service. Parking very difficult and if you're not there early, you get NO PARKING! I expected a bit better for the price.
1 out of 5
by A verified traveller

Not what I expected , horrible !

Posted 05-Mar-2018
Accomadation was worst than a third world country !
3 out of 5
Recommended
for Everyone
by A verified traveller

Staff friendly, small but clean room

Posted 28-Feb-2018
Great staff , clean good location to center of San Juan
5 out of 5
Recommended
for Students
by A verified traveller from Miami, FL

Highly recommend this hotel!

Posted 26-Feb-2018
Pros: The price and hospitality were great! Breakfast is included and the restaurant on the 1st floor is good.
Cons: No elevator, but not bad regardless.
Location: Lots of restaurants and shops nearby. The beach is a couple of blocks away. Old San Juan is a short drive away.
The stay was great! I really enjoyed the staff's hospitality.