Ratings based on 789 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2017
The staff was very nice and professional and helpful
4out of 5
Recommended
for Everyone
by A verified traveller from M

Nice hotel close to the beach

Posted 11-Jan-2017
Overall it was a good experience with the exception there's no place to smoke unless yo go outside and that sucks they should have at least a smoking area with having the necessity of getting out of hotel
3out of 5
Recommended
for Everyone
by A verified traveller

Casa Condado - fits the budget

Posted 03-Jan-2017
I chose this hotel because it fit the budget. The room does not feel cozy, I feel like some extra furniture would've made it more comfortable. But it is what it is. Theres nothing special about this hotel, at all. I feel like more counter space in the bathroom would've made me feel better, the only counter space is a glass shelf about the toilet, which honestly made me very uneasy, I kept thinking something could easily fall into the toilet water. It is however located in a great area, lots of different restaurants in the area and places to hang out. It's also not too far from old San Juan, which you must go to if you're in San Juan. The hotel is not the best, but it fits the purpose. most of the hotel staff is very helpful. I would stay there again if I went back to Puerto Rico.
3out of 5
Recommended
for Everyone
by A verified traveller

Simple hotel in tourist location

Posted 28-Dec-2016
The staff were not on the same page. 2 out of three that we encountered at the front desk were very rude. The wifi did not actually work when we tried it in the rooms. No elevator so I wouldn't recommend if you bring a lot of bags. It was good for a crash spot if you have a duffle bag with you and want to see Condado. The floor in the room wasn't super clean, but the bed and shower and stuff were fine. You got your bare essentials. They have a restaurant on site but we never tried it. They told us to walk our bags to a taxi, but hopefully they will get nicer staff that's willing to call a taxi for you without having an attitude and trying to make you walk and find one yourself.
2out of 5
by A verified traveller

disappointed guest

Posted 19-Dec-2016
Pros: location was ok
Cons: get better comforters, redo the floors, do not charge guests to park one car
Location: was ok
they even charge $15 to park a car. crazy. the room was definitely not up the a 3.5 star hotel.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice simple place to stay

Posted 12-Dec-2016
Pros: The great staff and location
Cons: There was no working internet
Nice place to stay...simple, clean and comfy Best part was the helpful staff! Miguel, Jolee & Susie were great!
5out of 5
Recommended
for Everyone
by A verified traveller from Ontario Canada

as always excellent stay

Posted 11-Dec-2016
Pros: It's the perfect location. on the bus route from the airport, two blocks to the beach and great restaurants.
Location: Beautiful beach and great restaurants within a block or two.
this was our 4th or 5th time staying at this hotel. It's the perfect location, friendly staff, we had an issue with our air conditioner and they immediately moved us to the largest room in the hotel. Will definitely stay again on our return to San Juan
2out of 5
by A verified traveller

I was assigned a room that was already occupied.

Posted 01-Nov-2016
Location: GOOD location
The room was cleaned but the AC unit was very loud and noisy and it made difficult to sleep.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Oct-2016
Place was clean, but room was a bit noisy. Great place to just spend a couple nights, but not much more than that.
1out of 5
by A verified traveller

Posted 08-Oct-2016
There is no safety. They do not control who comes in and out.