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There was no one there! No receptionist and the room was lacking basic hospitality accommodations such a microwave and frig! You need to update your website regarding this hotel. I’m baffled by the fact that they have this elegant dining area that sat empty and no service at all! Terrible place! BTW! Someone entered my room and removed a credit card! I wouldn’t recommend this place to my worst enemies. They didn’t remove the trash until I checked out! They turned off my tv signal 5 hours before I was to check out!
No towels for one week no charge my bedsheets for one week!!!
Noe
Stayed 8 nights in Oct 2022
4/10 Poor
Verified traveller
28 Feb 2021
Disliked: Staff & service
Disappointed, not as advertised. No free breakfast, no 24 desk clerk.
Verified traveller
Stayed 1 night in Feb 2021
Response from Management Team on 28 Feb 2021
Thank you for taking of your time to share your feedback of your recent stay at Casa Condado Hotel. We're saddened to read that your experience did not meet expectations. However, in our policies section we clearly indicate our front desk agent is not 24/7 keeping in mind CDC guidelines for the safety of our staff and guests. As we also informed you prior to your arrival. We strive everyday to exceed guests. We hope hope to have another opportunity to provide the service of excellence we're known for.
8/10 Good
Jorge
24 Feb 2021
Liked: Cleanliness, staff & service
I really like Casa de Condado but...
I really like Casa de Condado, it's convenient in a great location and it's always been clean. I was in room 17 the issue with this particular room is that the air conditioner is directly in front of the bed where you're getting the full effect of the air. I also think with today's need to recharge devices that there should be more outlets available or add wall surge protector. Oh, and some nice new pillows would do wonders.
Jorge
Stayed 2 nights in Feb 2021
Response from Property Manager on 24 Feb 2021
Thank you for taking your time to share your feedback of your recent stay and pointing out areas that we may grow of improvement. We strive to exceed guest expectations.
Not recommended. Much better value out there. This was a box with a bed and a tv. No wall hangings, no art, no decor, sub par sheets. It was clean, it gave me a place to sleep but I regret not choosing another place to stay. At lease put up a picture or two. It was a good location. Close to everything.
Lack of WiFi in the rooms and a bit of an odor after a couple of days
Lester
Stayed 3 nights in Feb 2020
8/10 Good
Verified traveller
Travelled with family
28 Feb 2020
Liked: Staff & service
Closed to beach, no parking, you have to pay parking (hotel charged parking)
Expedia, you charged me more than the hotel rate if I ordered it directly. I won’t purchase from Expedia anymore
Verified traveller
Stayed 2 nights in Feb 2020
6/10 Okay
Verified traveller
20 Feb 2020
Liked: Staff & service
Disliked: Cleanliness
Verified traveller
Stayed 1 night in Feb 2020
6/10 Okay
Verified traveller
Travelled with partner
15 Feb 2020
Liked: Staff & service
Close to beach and restaurant within walking distance to walgreens also
Tiny bare room stinking of industrial cleaning products. Bathroom like a public high school. air con one setting - freezing - And loud like a Mack truck windows don’t open so no option. No sleep.
Needed a last minute room due to our air bnb containing roaches. This places got us in quick with great customer services. I paid $172 for a room that was not in good condition, motel6 has better rooms.
Our stay was good but surprise no elavator ~ we had to go 3 floors up with our luggage ! A simple hotel ~ the room and bathroom had very basic necessities. Overal a 2 star hotel
During my stay occurred a power outage in Condado area this property wasn’t able to provide energy for the rooms for 29 hours later making my stay extremely uncomfortable and I also notice that the hotel surroundings got energy six hours from the occurred outage
Great location ! Close to beach, restaurants and anything you would need. The rooms are clean but VERY simple . I would have liked a TV a bit larger than 17” Another suggestion would be a mini fridge and and iron ..
Verified traveller
Stayed 1 night in Dec 2019
4/10 Poor
Carol, Canada
26 Dec 2019
Liked: Staff & service
Disliked: Amenities
Good location and that is what you are paying for . The rest is quite 2 star.
But it was a very good breakfast in the morning.
The lobby and restaurant are updated, but not the rooms.
Very nice personnel.
Good thank Good thank please thank gjjkkjjjkghhhjjjjhhvvvvvbhhjjh check bhfghhhghk go skis si si be in yuuute Carolina morning I am going home tomorrow night I will see if we get home
I appreciated how we had breakfast included for guests at this hotel and the area for dining was quite lovely. The room were pretty nice very simplistic and the beds were very good with amazing fluffy blankets.
Very nice not a 5 star but clean and staff made up on the additional stars!! At walking distance to the beach and not to bad to walk to the plaza Mercado. The breakfast was a hot breakfast cooked to your liking. Around the clock front desk and doors are locked at 11pm. I would definitely do another stay!!!
Everything is good, but breakfast is limited to orange or pineapple juice (of course, from a bottle) coffey, eggs and sausages/bacon... No fruit, yogurt, nor granola. not even tea, which is cheaper and less effort.
There were no amenities. No fridge, no iron, no clock in the room. One washcloth to share among two people. The floor was stained with white paint. The breakfast was decent, and made up for the other shortfalls . The desk ckerks were very courteous and helpful.
Verified traveller
Stayed 1 night in Aug 2019
8/10 Good
Verified traveller
9 Sept 2019
Liked: Cleanliness, staff & service
Staff is nice overall,hotel is decent and is couple blocks away from the beach
The hotel is really pretty, the prices are good and the staff is excellent. Always present and with a smile. I don't have any complain. Very happy with the experience!