Beach nearby, white sand

Reviews of Casa Condado Residences and Hotel Room

3.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 1002 reviews" "
Rating 8 - Good. 364 out of 1002 reviews" "
Rating 6 - Okay. 276 out of 1002 reviews" "
Rating 4 - Poor. 98 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

Aidan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Ronald

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was no one there! No receptionist and the room was lacking basic hospitality accommodations such a microwave and frig! You need to update your website regarding this hotel. I’m baffled by the fact that they have this elegant dining area that sat empty and no service at all! Terrible place! BTW! Someone entered my room and removed a credit card! I wouldn’t recommend this place to my worst enemies. They didn’t remove the trash until I checked out! They turned off my tv signal 5 hours before I was to check out!
Stayed 3 nights in Feb 2024

10/10 Excellent

Salimatou

Stayed 3 nights in Nov 2022

2/10 Terrible

Noe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No towels for one week no charge my bedsheets for one week!!!
Stayed 8 nights in Oct 2022

4/10 Poor

Verified traveller

Disliked: Staff & service
Disappointed, not as advertised. No free breakfast, no 24 desk clerk.
Stayed 1 night in Feb 2021
Response from Management Team on 28 Feb 2021
Thank you for taking of your time to share your feedback of your recent stay at Casa Condado Hotel. We're saddened to read that your experience did not meet expectations. However, in our policies section we clearly indicate our front desk agent is not 24/7 keeping in mind CDC guidelines for the safety of our staff and guests. As we also informed you prior to your arrival. We strive everyday to exceed guests. We hope hope to have another opportunity to provide the service of excellence we're known for.

8/10 Good

Jorge

Liked: Cleanliness, staff & service
I really like Casa de Condado but...
I really like Casa de Condado, it's convenient in a great location and it's always been clean. I was in room 17 the issue with this particular room is that the air conditioner is directly in front of the bed where you're getting the full effect of the air. I also think with today's need to recharge devices that there should be more outlets available or add wall surge protector. Oh, and some nice new pillows would do wonders.
Stayed 2 nights in Feb 2021
Response from Property Manager on 24 Feb 2021
Thank you for taking your time to share your feedback of your recent stay and pointing out areas that we may grow of improvement. We strive to exceed guest expectations.

4/10 Poor

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't do it. Many other options
Not recommended. Much better value out there. This was a box with a bed and a tv. No wall hangings, no art, no decor, sub par sheets. It was clean, it gave me a place to sleep but I regret not choosing another place to stay. At lease put up a picture or two. It was a good location. Close to everything.
Stayed 1 night in Feb 2021

10/10 Excellent

Lee Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Management Team on 8 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mari, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. I love the outdoor patio! The staff was also very friendly. I would definitely choose this hotel for future trips!
Stayed 2 nights in Jul 2020
Response from Johelly on 6 Jul 2020
Thank you very much for your patronage and leave us your review. We hope to see you very soon. Blessings!

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
No phone in my room and the electricity went out for a few houds
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, restaurant was great. Staff was great. Looking forward to the next trip
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is master here and it’s done very cheap
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Lester, Santo Domingo

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of WiFi in the rooms and a bit of an odor after a couple of days
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Closed to beach, no parking, you have to pay parking (hotel charged parking) Expedia, you charged me more than the hotel rate if I ordered it directly. I won’t purchase from Expedia anymore
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Close to beach and restaurant within walking distance to walgreens also
Stayed 1 night in Feb 2020

10/10 Excellent

Tedd, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff super friendly, the food at the restaurant was out of this world.
Stayed 1 night in Feb 2020

4/10 Poor

Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
Tiny bare room stinking of industrial cleaning products. Bathroom like a public high school. air con one setting - freezing - And loud like a Mack truck windows don’t open so no option. No sleep.
Stayed 1 night in Jan 2020

8/10 Good

Mike

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overpriced hotel
Needed a last minute room due to our air bnb containing roaches. This places got us in quick with great customer services. I paid $172 for a room that was not in good condition, motel6 has better rooms.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Juan visit
Our stay was good but surprise no elavator ~ we had to go 3 floors up with our luggage ! A simple hotel ~ the room and bathroom had very basic necessities. Overal a 2 star hotel
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
New Year’s Eve vacation in Puerto Rico
During my stay occurred a power outage in Condado area this property wasn’t able to provide energy for the rooms for 29 hours later making my stay extremely uncomfortable and I also notice that the hotel surroundings got energy six hours from the occurred outage
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location ! Close to beach, restaurants and anything you would need. The rooms are clean but VERY simple . I would have liked a TV a bit larger than 17” Another suggestion would be a mini fridge and and iron ..
Stayed 1 night in Dec 2019

4/10 Poor

Carol, Canada

Liked: Staff & service
Disliked: Amenities
Good location and that is what you are paying for . The rest is quite 2 star. But it was a very good breakfast in the morning. The lobby and restaurant are updated, but not the rooms. Very nice personnel.
Stayed 1 night in Dec 2019

10/10 Excellent

Jode, Sur Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good thank Good thank please thank gjjkkjjjkghhhjjjjhhvvvvvbhhjjh check bhfghhhghk go skis si si be in yuuute Carolina morning I am going home tomorrow night I will see if we get home
Stayed 7 nights in Dec 2019

8/10 Good

Jax, Green Bay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the little court yard in the second floor. Suggest hair dryers in the room.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how we had breakfast included for guests at this hotel and the area for dining was quite lovely. The room were pretty nice very simplistic and the beds were very good with amazing fluffy blankets.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service
I liked the location, is close to the Condado strip where it has plenty of nightlife activities and entertainment.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome; the only thing is there is no elevator.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Receiving wasn’t that quite confortable. A simple simile and a thank you for choosing to stay here is a sufficient recommendation.
Stayed 1 night in Nov 2019

2/10 Terrible

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was bad no wash clothes for 3 night that we were there.
Stayed 3 nights in Nov 2019

4/10 Poor

Jorge

Travelled with family
Disliked: Staff & service
Not what I expected
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Mari, Orlando, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice not a 5 star but clean and staff made up on the additional stars!! At walking distance to the beach and not to bad to walk to the plaza Mercado. The breakfast was a hot breakfast cooked to your liking. Around the clock front desk and doors are locked at 11pm. I would definitely do another stay!!!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast could be healthier
Everything is good, but breakfast is limited to orange or pineapple juice (of course, from a bottle) coffey, eggs and sausages/bacon... No fruit, yogurt, nor granola. not even tea, which is cheaper and less effort.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Deben presentar mejor los cuartos y mejor cama con almohadas y decoración. El lugar está excelente con su ubicación
Stayed 1 night in Oct 2019

8/10 Good

DanielMartinez, Ponce PR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everywhere. A little hard to find parking.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
There were mosquitoes in the room. The staff was nice but i feel the room was over priced for one night stay. Its more of a motel than hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All that you need for a one night transit stop. Lovely. The restaurant is awesome!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator available, must carry luggage up stairs. Limited parking at location
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
There were no amenities. No fridge, no iron, no clock in the room. One washcloth to share among two people. The floor was stained with white paint. The breakfast was decent, and made up for the other shortfalls . The desk ckerks were very courteous and helpful.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff is nice overall,hotel is decent and is couple blocks away from the beach
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really pretty, the prices are good and the staff is excellent. Always present and with a smile. I don't have any complain. Very happy with the experience!
Stayed 2 nights in Aug 2019