Terrace/patio

Reviews of CIQALA Luxury Suites

4 out of 5
CIQALA Luxury Suites
752 Manuel Fernandez Juncos Ave, San Juan

Reviews

7.0

Good

Rating 10 - Excellent. 394 out of 1014 reviews" "
Rating 8 - Good. 181 out of 1014 reviews" "
Rating 6 - Okay. 133 out of 1014 reviews" "
Rating 4 - Poor. 112 out of 1014 reviews" "
Rating 2 - Terrible. 194 out of 1014 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a family and realized that the property is not a family friendly hotel. The pool was at a roof top bar busy with people having drinks , so we never used it. The room was good, very comfortable bed and mini kitchen was nice. The breakfast each morning was a good perk. I didn’t feel comfortable walking around the area, and there was only one restaurant in walking distance but they were not welcoming and the menu had no option in English. No problem getting Ubers. The front desk and other staff were all very nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

Damaris Alyssia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was really nice, we stood on the top floor and had a whole kitchen and tub which I wasn’t expecting. Breakfast is included and room serviced but bacon is not. The cleaners hung out in our room and never returned the next two days. The pool is in the middle of the restaurant.
Stayed 4 nights in Feb 2024

10/10 Excellent

Niels Ole

Business traveller
Liked: Cleanliness, staff & service
Excellent nice staff and the rooftop was good
Stayed 4 nights in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mariana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The shower needs tonbe updated. It wasn’t very clean and thw cuetain was very small
Stayed 1 night in Mar 2024

10/10 Excellent

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciqala hotel is perfect. Good location, close to everything. Clean, nice, convenient, confortable
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Positive: the bar/dining experience was nice and the bar tenders and staff very accommodating. The first suite was not acceptable but the manager was professional and upgraded our party to a suite. Room was clean and comfortable. Hotel was close to downtown but a cab or Uber was necessary.
Stayed 1 night in Feb 2024

8/10 Good

frankie

Stayed 1 night in Feb 2024

6/10 Okay

James Joseph

Stayed 1 night in Feb 2024

2/10 Terrible

Valeria, Saint Paul

Stayed 2 nights in Feb 2024

6/10 Okay

Yhaidy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
PROPERTY IS A BIT RUN DOWN, HALWAYS SMELLED. ROOFTOP WAS GOOD AFTER SUNSET.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 7 nights in Feb 2024

8/10 Good

Diaja

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is okay. I believe I expected more because the name advertises Luxury. The place wasn’t the tidiest but house keeping was willing to clean whatever we realized needed to be cleaned. I was actually going to check out early . The manager was willing to accommodate my partner and I. He upgraded our room to a suite - free of charge. All of the staff went above and beyond to welcome us to San Juan. They gave us recommendations for local eateries and excretions on the island. . (The hotel is also located in walking distance from local shops, restaurants and a movie theater. ) The staff themselves made the stay for us. Thanks Miguel and team.
Stayed 4 nights in Feb 2024

6/10 Okay

leonor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wasn’t what i expected. However, the hotel manager was very helpful and professional. He attended to me asap and corrected my issue. The staff was also very friendly and helpful. As for the property, it seems to be going through a bit of construction, as well as the neighborhood.
Stayed 3 nights in Feb 2024

8/10 Good

Danyelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean, close to everything. The staff was very helpful and friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple nice stay, however a loud help screamed was heard in morning around 3 am did felt unsafe by then.
Stayed 1 night in Feb 2024

8/10 Good

JONATHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult on property, but they have a lot a block down the street, which I did not have to use.

10/10 Excellent

Christie

Stayed 3 nights in Feb 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a questionable area.
Stayed 3 nights in Feb 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and beautiful inside. Spectacular view on top floor.
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The area was lil tucked in abit but the inside and room was very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice property, staff was friendly and helpful. Loved the rooftop bar/restaurant. The pool is much smaller than it looks in pictures and right in the middle of the restaurant so it’s awkward going at night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Claudette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
At first glance it doesn’t seem like much. However, inside speaks volumes. Presidential suite was on point. The staff, Melendez and Paola are excellent and the roof top deck is beautiful. We will definitely be returning.
Stayed 1 night in Jan 2024

8/10 Good

Tasheemah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room 202 the toilet over flow when they do dishes… jailene will make you feel like your at home..leti made my check in process so quick …Andrea &leti gave me all the dope spot to visit over all nice place you won’t be disappointed
Stayed 4 nights in Jan 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, goid shower abd cold ac. Everything you need for a night or 2.
Stayed 1 night in Jan 2024

8/10 Good

Francesca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff but the wifi was unreliable which meant that I had to use my personal hotspot for all of my business meetings and also meant that I couldn’t watch TV to wind down after a long day of work.
Stayed 4 nights in Jan 2024

2/10 Terrible

Doris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024

10/10 Excellent

Carmen O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Staff is very kind and pleasant. Everything was clean and well taken care of!
Stayed 1 night in Jan 2024

8/10 Good

Nicole, LAWRENCEVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great value! The rooms were spacious and clean. The location was nice in that there were plenty of restaurants and stores within walking distance. The huge perks were the made to order room service breakfast daily and the free shuttle to the beach with loungers and umbrellas!
Stayed 4 nights in Jan 2024

8/10 Good

Donald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members, from the front desk to the Eter staff to the housekeepers, were incredible and very welcoming! Centrally located and never more than a 10 minute Uber from anything San Juan! Very nice experience!
Stayed 5 nights in Jan 2024

6/10 Okay

James

Liked: Cleanliness, amenities, property conditions & facilities
I had an issue with one staff member telling that i can go to the rooftop lounge to have drinks, and another staff member on the rooftop telling me tgat i could not. However, I was stranded in Condado, and a manager, Edgardo, came to personally pick me up, which i very much appreciated. He is to be given high honors for his act of selflessness. That was beyond the call of duty, and that is what is conducive to having a great staff, which i found Gratitude in.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Disliked: Staff & service, property conditions & facilities
Worst place I’ve ever stayed
Stayed 2 nights in Dec 2023

6/10 Okay

Rebecca

Stayed 2 nights in Jan 2024

6/10 Okay

Janette

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was just Ok. The area is not safe. Expensive

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not at all what was advertised! Far from luxurious!!! Room was gross, bed was broken, and there was a homeless guy living on the bench right in front of entrance. Overall this place was horrendous,the only good thing was they knew it and refunded me without issue.
Stayed 5 nights in Dec 2023

10/10 Excellent

Li, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

HERIBERTO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like the areas ,I did not like the rooms the bed was the worst,the please needs upgrades
Stayed 3 nights in Dec 2023

10/10 Excellent

Gulzoda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the suite was huge! Loved having the balcony. Great place to stay and park in the building if you have a rental car.
Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to a lot of nice places like distrito T Mobil area. Nice place to stay before our cruise
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Dec 2023