Outdoor pool
Check availability

Reviews of Watermark Luxury Oceanfront All Suite Hotel

4 out of 5
Watermark Luxury Oceanfront All Suite Hotel
Carretera Principal Sosua Cabarete, Kite Beach, Cabarete, Puerto Plata

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 101 reviews" "
Rating 8 - Good. 31 out of 101 reviews" "
Rating 6 - Okay. 9 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Anny on 13 Mar 2024
Thank you

2/10 Terrible

Richard

Disliked: Property conditions & facilities
Arrived and room had mechanical problems with HVAC, fans, remotes for the television. Asked to speak to a maintenance technician to address the problems, hotel staff became very obnoxious with me. Was eventually switched to a new room that had the same problems and more. Left within an hour of arrival and am working on a refund due to the unsafe and poor conditions of the rooms causing me to have to find a new hotel to stay at.
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan Simone

Travelled with family
Liked: Cleanliness, amenities
Loved the potential of the property, but needed some TLC
Stayed 5 nights in Feb 2023
Response from Anny Brito on 17 Feb 2023
Thank you for staying with us. Hope to see you again in the future. Thank you for your comment.

6/10 Okay

Norris, Centreville

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall the property is decent but it's starting to fall apart. No hot water at times, water leaking from bathroom ceiling, Appliances are old and dated, TV HDMI ports are rusty looking and do not work. They also have a huge ant problem and roach problem. The staff is friendly and will do their best to accommodate your needs. Security guard is usually sleeping on night shift. The area of Cabarete is pretty safe but still don't want to see my security sleeping most of the time in the front lobby. The best part about this place is the location. It's literally right on the beach. Even with that, they still have a lot of work to do on this place. It has sooooo much potential to be amazing. Just needs a little TLC. I've stayed at this location for the last 5 years at least 1-2 times a year but I think its finally time to move on. I've found another place also in Cabarete that's well taken care of and up to date with modern amenities.
Stayed 4 nights in Mar 2022
Response from Anny Brito on 7 Apr 2022
Thank you.

10/10 Excellent

Shauna

Liked: Cleanliness, room comfort
Excellent stay at the watermark. Location cannot be beat. Friendly staff. Housekeeping everyday.
Stayed 6 nights in Jan 2022
Response from Anny Brito on 24 Jan 2022
Thank you.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view and location and large deck are the stars of the show here! Yes, the kitchen shows a bit of wear but is clean and very functional. Would definitely recommend!
Stayed 2 nights in Jan 2022
Response from Anny Brito on 17 Jan 2022
Thank you. Hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
We liked the outside appearance of the property as well as the apartment's size. The apartment itself appears to be a bit dated and could need a touch-up. Communication was ok after reaching out. Didn't really have information how to check-in until the day when we were supposed to stay there. Everything was smooth upon arrival though and somebody walked us up to the apartment. The amenities are limited. There is a nice pool but both hot tubs on the top of the building were cold. The location of the property is right on Kite Beach, however, about a 20 minute walk to downtown Cabarete.
Stayed 2 nights in Jun 2021
Response from Anny Brito on 6 Jul 2021
Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This’s the second time we stay there and we love it . Beautiful view and it’s perfect to relax.
Stayed 3 nights in Feb 2021
Response from Anny Brito on 25 Feb 2021
Thank you. Hope to see you soon again.

10/10 Excellent

Karlo, New York, New York.

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was great. On arrival, Yesenia was warm, welcoming and gracious. All staff, housekeeping, security and groundskeeper were pleasant. The view from the terrace and master bedroom was spectacular. Nice kitchen and good enough amenities. Everything was clean and housekeeping came everyday. I had no issues. It had all I needed. I had a great stay. This is where I will stay when next I go to Puerto Plata.
Stayed 6 nights in Nov 2020
Response from Anny Brito on 30 Nov 2020
Thank you. It was a pleasure to host you. Hope to see you soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Anny Brito on 21 Oct 2020
Thank you. Hope to see you soon again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Anny Brito on 2 Oct 2020
Thank you

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Anny Brito on 3 Sept 2020
Thank you

10/10 Excellent

MELVIN

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Anny Brito on 31 Jul 2020
Thank you

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, room comfort
Amazing stay with the Family!
Everything was great!!
Stayed 2 nights in Jul 2020
Response from Anny Brito on 28 Jul 2020
Thank you! Hope to see soon again. Best regards,

6/10 Okay

e30wise, Boston, MA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Well the property is what it is a Oceanfront condo type of Hotel. The staff are great... but would love for these type of Hotel to have like a list of the local restaurant and things to do...very similar to Millennium Hotel but there is a couple of thing that it has over this one...the Luxury Part. Do to the Lock down you will think the Hotel will tidy up things like lighting falling out of fixture, windows missing hinges, an outlet not properly secure that is a hazard, stains on walls and rusty refrigerator doors, stains on balcony cushions, Things like that for me are not Luxury. Take advantage of the slow season now and fix, Than call you self Luxury
Stayed 2 nights in Jul 2020
Response from Anny Brito on 16 Jul 2020
Thank you. We will keep working.

10/10 Excellent

Mary, Tuscaloosa Alabama

Liked: Cleanliness, amenities
I loved the ability to walk out your back door to a beautiful beach with dogs running, good food and drink within steps, kite surfing lessons in the afternoon and surfing encudaro in the morning. We will be back !
Stayed 6 nights in Mar 2020
Response from Anny Brito on 22 Mar 2020
Thank you. Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in front of the Kite spot and beside the kite club. Real Beachfront with great views ? Only negative: Hot tubs On the roof were not always hot...
Stayed 7 nights in Mar 2020
Response from Anny Brito on 10 Mar 2020
Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Yesenia Almonte on 10 Mar 2020
Thank you !

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Anny Brito on 23 Jan 2020
Thank you!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auesome
Amazing room,amazing ocen view
Auesome caberete hotel
Stayed 4 nights in Oct 2019
Response from Anny Brito on 11 Oct 2019
Thank you. Hope to see you soon again.

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from Yesenia Almonte on 9 Oct 2019
Thank you!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking View and Very Clean
Lovely condo right on the beach!!! Great view and don’t forget to go to the roof...spectacular!
Stayed 2 nights in Sep 2019
Response from Anny Brito on 26 Sept 2019
Thank you. Hope to see you soon agai!

10/10 Excellent

Doug

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Room was very clean. The ocean view from my room was amazing! Definitely will go back!!!
Stayed 1 night in Sep 2019
Response from Anny Brito on 18 Sept 2019
Thank you. Hope to see you again soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try it you will like it amazing view
I can say this place was amazing as far as the beach view and location !!! The staff was helpful and friendly as well !! It offers you the flexibility to prepare your own meals if you want value for a family or close to restaurants if you choose to eat out !!! The amenities were great and the price compared to other places are in line with the rest ?? We had a great time and look forward to going back again !!! I read some older reviews before and its obvious they have fixed or repaired many of the problems so that they are no longer valid !! Enjoy your stay and rellax while watching some of the gifted kite surfers do amazing things ok god bless
Stayed 3 nights in Aug 2019
Response from Anny Brito on 27 Aug 2019
Thank you.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Anny Brito on 27 Aug 2019
Thank you !!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Yesenia on 26 Aug 2019
Thank you

10/10 Excellent

Raisa, Santo Domingo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, well equipped, clean apartment. Great location.
Stayed 1 night in Aug 2019
Response from Yesenia on 26 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern well distributed apartment with great view
Very nice and spacious apartment, modern decoration, marble floors, huge kitchen. Beautiful ocean view, with a little beach that varies in size depending on the time of the year. Very private building with only 8 apartments and elevator. Good sized pool and two jacuzzis on the top floor. Our family had a great time. My teenage daughters did not want to leave. Parking space in the front of the building with security.
Stayed 2 nights in Jul 2019
Response from Anny Brito on 26 Aug 2019
Thank you.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities
I like the location, pool and beach. I did not like the fact that the appliances did not work properly.
Stayed 5 nights in Jul 2019
Response from Yesenia on 27 Aug 2019
Thank you.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, I liked that the property was small, not too many other tourists and that it felt like a private resort. Loved the view from the rooms, the view of the beach and the size of the rooms. All of the staff were very helpful, excellent stay and we will be back and recommend it to other travellers.
Stayed 7 nights in Jul 2019
Response from Anny Brito on 26 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Jose

Liked: Room comfort
Great view and location
Very nice property, excellent location, the host that received us was AMAZING, great personality, very hospitable and professional. We hand an ant problem in one of the rooms (pest control), the breakfast that was included we never had, ticket said 8am, we left at 9 am and no signs of breakfast anywhere.... but overall, the beds were very comfortable, view was amazing, friendly staff.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great staff. The view is second to none. We can not wait to go back!!!
Stayed 1 night in Apr 2019

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They have no restaurants and they Ofer breakfast options but you have to walk to a near by restaurant to have it no good
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff....amazing propery and views. Can not wait to return!!!
Stayed 1 night in Apr 2019

10/10 Excellent

Friend, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for kite surfing. Staff very friendly.
Stayed 11 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

10/10 Excellent

Enercida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything about this place. The view is amazing
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2018

8/10 Good

T-T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the Kite Beach with spectacular view. Our room is very spacious with two bedrooms and has fantastic view. We loved the hotel although lots of little things are somewhat frustrating, such as loud AC, doors don’t close properly.... The bottom line is that you can’t beat the location of this hotel if you’re willing to put up small annoyances.
Stayed 4 nights in Dec 2018
Response from Ian S on 29 Jan 2019
Hi T-T. We are glad that you enjoyed your stay at Watermark. We have made not of the minor issues and will certainly address them. We look forward to seeing you back at Watermark soon.

8/10 Good

Christine

Liked: Cleanliness, room comfort
Great location on Kite Beach
We had a wonderful stay - the apartment was right on the scenic Kite Beach, great for sunning, swimming and watching the amazing kite surfers every afternoon.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view from the apartment to Kite Beach! Spacious apt with full kitchen and only a short trip away from Caberete’s center. Customer service was friendly and helpful.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

6/10 Okay

Christopher, London

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice views & location, lacking maintenance
I wrote a long review, but Hotels.com lost it when I submitted. The shorter version is; Nice place, spacious, great views and location to kite surfing and Cabarete. But, needs ALOT of maintenance. Our AC was stuck on, got locked out of our room numerous times, doors didn't open/close, most doors didn't lock properly, pool wasn't clean, Jacuzzi didn't work. Basically, it's big with nice views, but go with the intention of an OK 3 star place. Just lower your expectations and all will be good. Also WiFi sucks, make sure you have a local SIM (Clario or similar).
Stayed 7 nights in Jun 2018

10/10 Excellent

R, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Staff members were very helpful. The location was great.
Stayed 4 nights in Apr 2018
Response from Watermark Kite Beach on 17 Apr 2018
Thank you for choosing Watermark. We apologize for the inconvenience. We will be sure to have this taken care of immediately. We hope to see you back very soon.

10/10 Excellent

shelley , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right on the beach
Amazing staff warm, friendly and super helpful. 2nd time to this hotel consistent experience both times. Beautiful rooms and accommodations
Stayed 2 nights in Mar 2018
Response from Watermark Kite Beach on 1 Oct 2018
Thank you for choosing Watermark. We hope to see you back very soon.

10/10 Excellent

Nikki, Long Island, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel!
Upon arrival we were wowed at the hotel. The room was very nice and exactly as pictured. The only downside is no food available nearby but you can go to a supermarket and cook in the hotel. I will definitely come back and recommend to others.
Stayed 1 night in Mar 2018
Response from Watermark Kite Beach on 17 Apr 2018
Thank you for choosing Watermark. We hope to see you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short but sweet. The place is beautiful and the staff was amazing
Stayed 1 night in Feb 2018
Response from Watermark Kite Beach on 17 Apr 2018
Thank you for you choosing Watermark. We hope to see you back very soon.