Ratings based on 673 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from N.Y.

poolside

Posted 17-Dec-2017
Pros: The pool is great.
Cons: This was the first time that we had a problem with mosquitoes in our room.
Location: Disco and casino next door.
Repeat customers who will return at least yearly often more because the staff are even better than the facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value

Posted 12-Dec-2017
This is a decent all inclusive but by no means at the standard of other Iberostar hotels. We got a good deal on this hotel and were not disappointed, but I would not want to pay full price. The hotel grounds are absolutely beautiful and well maintained. The beach is very spacious to compare with Punta Cana. There was never an issue getting a bed, even later in the day. the food is not bad but gets very repetitive after few days. Between our family we had 3 rooms and all were in very good condition. I saw a lot of bad reviews about the rooms so I guess some are renovated. We paid extra for ocean view and end up in building 5. It’s not worth it. Our room was on the 3rd floor and all you can see is palm trees. Also it was right above the “club members” only bar which I have not seen anybody use even once during 7 day stay. However, every morning at 7am staff start cleaning this bar and talking to each other extremely loudly. If you like your drinks to be served on the beach, the swimming pool or in the bar areas in the evening, there is no such thing in this hotel. You need to get your own drinks at all times. The cups are extremely small at the beach bar and the bar is not that close to the beach. The drinks are watered down and even though they have some premium brands, the staff were very unhappy to offer it unless you heavily tip. We do tip on all our trips but in this hotel it hardly made a difference.
Comment from Hotel Management
15-Dec-2017 by Quality Manager online, Hotel Management
Dear Guest, It is indeed wonderful news to read your heartwarming words and description of your stay in our IBEROSTAR Costa Dorada. Please be sure that your comments are sincerely rewarding as it helps us to maintain our quality standard. This is why these comments have been shared with the respective areas for their attention in implementing actions and processes in order to improve. You may be confident that our main goal is to exceed your expectations We also look forward to welcoming you back very soon. Best Regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from Westchester, NY

Nice beach and Pool

Posted 28-Nov-2017
Pros: The five 5 rating and it very well EARNED
Cons: More restaurants
Location: Easy access to buses and the Lobby staff are very good to inform you to any guidance.
My husband and I really enjoyed our vacation, Thanks to Miguel at the lobby. Also to Kenndy the waiter very friendly staff and we would go back. Recommend to stay at the Pool area rooms they are very close to everything. The shows are very nice and entertaining The dancers are very professional. If you go there have question they are very helpful.
Comment from Hotel Management
05-Dec-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our IBEROSTAR Costa Dorada and for sharing your experience with us. We are more than happy to know about the excellent vacation we weer able to give you. We will comnend those you mentioned by names and please come back soon. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republic
4 out of 5
Recommended
for Everyone
by A verified traveller

Call ahead

Posted 17-Nov-2017
When I arrived the hotel did not have my reservation on file I had to wait 3 hours for them to confirm with Expedia and hotel booking. The hotel pool was also not working with construction going on for 2 days of my vacation. It was working the day I had to leave. Finally it was difficult to make dinner reservations. I only got 1 outa 3 nights the other too were at the regular Buffet. I should have called to make dinner reservations. Other than that the hotel was beautiful
Comment from Hotel Management
22-Nov-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our IBEROSTAR Costa Dorada and for sharing with us your experience. We are very sorry if your stay with us did not fulfill your expectations as we normally do to our guest, we apologies for the inconveniences. We have shared your query to our management and we will work to improve, so if you decide to give us another chance we can make it better. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller

Best of puerto plata

Posted 12-Nov-2017
I have stayed at several resorts in puerto plata but this one is the best!
Comment from Hotel Management
13-Nov-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our IBEROSTAR Costa Dorada and for sharing this amazing review with us. Please come back soon for another great stay. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from san antonio

Posted 05-Nov-2017
The iberostar resort is excellent. The staff is friendly and professional and they work all day and night to make u feel like family.I
Comment from Hotel Management
06-Nov-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying inour IBEROSTAR Costa Dorada for your vacation. Your review is very important for us, so thank you for sharing it with us. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republi
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Nice hotel with nice natural environment of birds

Posted 04-Nov-2017
Nice hotel they need to clean the beach more often and the benches at the beach They need to spray more to keep mosquitoes out
Comment from Hotel Management
06-Nov-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our IBEROSTAR Costa Dorada and also for sharing your experice with the positives aspects and also those we need to improve. Your comments are really apreciate. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful facility

Posted 31-Oct-2017
Pros: Beautiful views, very comfortable
Manuel, our personal concierge was amazing. So Accommodating, friendly and always made a point to go out of his way to speak to us and make sure we were happy and comfortable. Jeremy, our presenter for The Club was so nice, easy to talk to and very welcoming. I thought it would be uncomfortable during breakfast, but the conversation was very easy. Pedro, aka Peter, we were not so fond of. He made us feel like dirt. We told him that we could't afford to purchase The Vacation Club, and he said, and I quote, "Well, just goes to show that you can't judge a book by it's cover, I thought you were rich". We were insulted. Not good business.
Comment from Hotel Management
06-Nov-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our IBEROSTAR Costa Dorada. Firstly, we really appreciate the time you took to let us know in detail about your recent experience in this destination. Thank you for highlighting all those services and facilities you enjoyed the most, as well as those staff that went way beyond to make you spend a great vacation. We will commend those you mentioned and they will be very happy to know about it. On the other hand,It is never our intention to pressure our guests in any way and we apologize if our staff did not meet our high level of standards.We have communicated the situation you experienced with one of the staff because this is not in line with the service we provided. Thank you for your rate and we hope to see you again for another great stay, Regards, Quality Manager Online IBEROSTAR Dominican Republic
4 out of 5
by A verified traveller from Washington DC

Posted 09-Oct-2017
Need to switch up on variety of things to eat. There was a cat that approached everyone’’s table and birds flying inside the facility while you’re eating. Flies were on the food too.
Comment from Hotel Management
17-Oct-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our destination. We have noted and transmitted to our management to check what they can do to avoid this to continue happening. Please come back soon to see the improvements. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from Brooklyn New York

Quick get away

Posted 06-Oct-2017
Enjoy my four days three night only thing I say is the bed was to hard
Comment from Hotel Management
06-Oct-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying inour IBEROSTAR Costa Dorada for your vacation. Your review is very important for us, so thank you for sharing it with us. Warmest Regards, Quality Manager Online IBEROSTAR Dominican Republic