Three star resort, nothing more
Not the best experience in DR, this is a 3 star resort and it’s just OK. There are many beautiful places in DR especially in Punta Cana.
- The pool was dirty on our first day of stay, full of hair, pretty disgusting – better keep your mouth closed when swimming, lol.
- The majority of the staff is not friendly, you don’t really have the feeling that you are welcome. Some waiters are quite careless, they never come back to ask you if you need anything….except only one of them who was always very nice and professional, can’t remember his name unfortunately.
- There are many Spanish speaking guests and sometimes they yell at each other so loud, especially when gathering at the pool bar…makes you think that a big tragedy has just happened….with so much noise and screaming all around it makes it impossible to relax by the pool sometimes or even hear each other.
- It is impossible to find a lounge chair by the pool after 9 AM on a nice day when there are no clouds. When going to breakfast you can see many towels on the lounge chairs but the pool is almost empty, nobody there…oh well…
- The disco outdoors is supposed to finish at 2 AM but we went there once around midnight and it was totally empty, they cut it off early seems like.
- I know it’s Caribbean and there are insects (especially mosquitoes ☺, bring your repellent!) but it doesn’t feel good when you see a cockroach crawling on the bathroom walls, especially that they’ve fumigated the room during our stay there.
Comment from Hotel Management
19-Jul-2016 by Quality Manager DR., Hotel Management
Thank you for staying with us in IBEROSTAR Costa Dorada.
We deeply appreciate your feedback both positive and negative and only hoped for a better stay with us. We do strive to make sure that all of our guests have a pleasant, memorable experience and we are sorry to hear that we missed on fully meeting your expectations due to the aspects you mentioned.
Rest assured that your feedback has been addressed to the proper department who will strive to bring this to an end.
Please give us another chance to host you under better circumstances.
IBEROSTAR Dominican Republic