Ratings based on 593 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

early May vacations at Iberostar

Posted 21-May-2017
Pros: nice pool, variety of foods at buffet, rooms kept very clean, nice entertainment Cons: beach I was a little disappointed by the beach, which had a lot of seaweed and actually a lot of plastic garbage floating around. Found via walking the beach that there was a small rubbish dump near the water about 800 feet to the left of the resort.... someone should clean that up and keep it cleaned. There were usually very few people actually in the water. The strong wind on the beach was an issue too to make it uncomfortable, although later in the week I realized it was only like that in the afternoon... in the morning it was pretty calm. The pool was great, with the 2 major areas between 4.5 and 5 feet deep, swim up bar, and embedded Jacuzzi (not heated though) and plenty of lounge chairs available throughout the day. Although I didn't participate in the games at the pool during the day, they were lots of fun to watch.
2 out of 5
by A verified traveller

Overrated Hotel

Posted 15-May-2017
Attended the hotel for a wedding and was very disappointed. The reviews on here are certainly inflated or sponsored. The staff was poorly trained (though many of them were very friendly). The rooms are very dated and the beds and sheets are WAY overused. The staff tried to be fun and entertaining but they were just youngsters told to come up with something it seemed like. The food was middle of the road at best. Very few vegetarian options. Would not visit this property again.
Comment from Hotel Management
15-May-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for taking the time to provide us with your feedback. We truly apologize if we may have fell short of expectations in certain aspects of the hotel. Please know that your comments are very important to us and we will be sharing them with the proper management to ensure that these issues have been rectified. Please come back soon for another stay in which we will make sure that you confirm that all those positive reviews are right.
4 out of 5
Recommended
for Everyone
by A verified traveller from Maryland USA

Posted 15-May-2017
Cons: Update the room would make a better appearance. It was clean but the drapes. bedding and lights need to be replace with something a little nicer.
Our trip was very nice. We enjoy the beauty of the resort. The peacocks are amazing.
Comment from Hotel Management
15-May-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for your recent stay in our IBEROSTAR Costa Dorada. We apreciate a lot that you take the time to share with us those points that we need to improve,which we are sharing with the management to work on it. Once again,thank you and we look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-May-2017
I just love to go to Iberostar. I like what they offer their guests. I personally liked the ambiance and the surroundings.
Comment from Hotel Management
15-May-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for choosing our IBEROSTAR Costa Dorada for your holidays and also for writing this review about your experience. We are looking forward to see you soon again, Regards,
3 out of 5
by A verified traveller from Toronto

close to the beach. Very old hotel

Posted 06-May-2017
Food is not good. Staff is friendly when you tip them. Very old hotel. I would't go back
Comment from Hotel Management
08-May-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for choosing our hotel as destination for your holidays. We are very sorry for not been able to give you a perfect stay as we normally do to the most of our guest. Be sure that our management have read your complain and is already working to improve. Hope to see you again,under better circunstances. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Brooklyn, NY

Our Stay at the Iberostar Costa Dorado

Posted 26-Apr-2017
Pros: The staff, the landscaping, the entertainment, the specialty restaurants, the buffet food, the drink, etc.
Cons: It looks as if the rooms haven't been upgraded in a while-could use some freshening up. The shower floor should have a non-slip covering. Dangerous!
Location: We have a friend who lives nearby who picked us up and took us to the Teleferico cable car and to the San Felipe Fort. Both very interesting.
We got off to a bad start when we were immediately offered a room upgrade at an additional cost and accepted it without looking at the room first and the location. The room was closer to the pool and the beach but the up charge was not worth it as all the rooms are the same. We have stayed at many all-inclusive resorts in the Caribbean and this one didn't disappoint. The Expedia concierage, Wendy Soto is extremely helpful and knows her stuff. The staff at the restaurants were all very friendly and well trained although their command of English could have been better. The daily buffets were well presented and varied and the three specialty restaurants were very good...we liked the Brazilian the best. The entertainment at the nightly shows were excellent....dancing was very well choreographed at a high semi-professional level. The resort maintains several spectacular peacocks and pink flamingos.....very photogenic! The downer was the weather during the week that we stayed.....cloudy and rainy with the exception of the day that we left!....can't blame the resort for that.
Comment from Hotel Management
08-May-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying at IBEROSTAR Costa Dorada on your vacations, and sharing your experience with us. We really appreciate your words, you can`t imagine how great is to receive this kindest review about your stay in our property. All the staff work really hard to fulfill our guests expectations. Also, sorry for any inconvenient with the upgraded and also for the room,our management will take corrections. The entire team is looking forward to host you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

GREAT HOTEL

Posted 24-Apr-2017
Fantastic all-around facility;excellent restaurants;open bars throughout hotel; wonderful staff; lots of activities
Comment from Hotel Management
08-May-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for sharing this review with us about your recent stay in our IBEROSTAR Costa Dorada. We are more than happy to confirm that we were able to offer you a great stay. Come back soon,
3 out of 5
Recommended
for Everyone
by A verified traveller from Jersey City, NJ

Needs a new look

Posted 21-Apr-2017
Pros: The service and the nightlife of the staff. I noticed they really work very hard.
Cons: The resort needs to be updated, it needs more liveliness.
Location: The location of the resort is in Puerto Plata. The mountain speaks for itself.
The resort it self is nice. However, it needs to be updated with new amenities and just a new look. There are places that seems worn out and as the time changes it needs a new face. Other than that the service was good. The staff was excellent, room comfort was okay.
Comment from Hotel Management
21-Apr-2017 by Quality Manager online, Hotel Management
Dear guest, On behalf the hotel staff we thank you for choosing IBEROSTAR Costa Dorada for your holidays. Your comments are very important for the successful development of our hotel since they show us the quality of services and facilities that we are offering. Thanks for bringing to us the positive and the suggestions regarding your experience. The hotel management team had read your complaint and they are already making changes to avoid this type of comments again. Please accept our apologies. We will like to ask for another opportunity in the future, to show you the improvements due to your review. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent

Posted 18-Apr-2017
clean, beautiful, great food, friendly and helpful service, pools and beach are fantastic.
Comment from Hotel Management
21-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your stay in our paradise. We are already waiting for your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Been going there for 14 years

Posted 16-Apr-2017
With all the new renovations to the hotel over the last three years it really has made a difference I wish they would spend more time to update the rooms the staff is wonderful the front desk is amazing even though they have new faces since last year when I was there they are always professional and great to deal with looking forward to going back to only drawback this year was this new VIP program .I was interested in understanding what it was but it did take a lot of time and very expensive but I'm sure will all work out at the end I really don't think there's much more they can improve on I guess we'll just have to wait and see I hope this review helps everybody thanks Kevin
Comment from Hotel Management
18-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for your loyalty to our IBEROSTAR Costa Dorada and for sharing this amazing review with all this community. We are more than sure that it will be a good reference for those who are searching for a destination.Thank you for highlighting all the positive aspect that you enjoyed. Hope to see you soon,