Ratings based on 586 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

GREAT HOTEL

Posted 24-Apr-2017
Fantastic all-around facility;excellent restaurants;open bars throughout hotel; wonderful staff; lots of activities
3out of 5
Recommended
for Everyone
by A verified traveller from Jersey City, NJ

Needs a new look

Posted 21-Apr-2017
Pros: The service and the nightlife of the staff. I noticed they really work very hard.
Cons: The resort needs to be updated, it needs more liveliness.
Location: The location of the resort is in Puerto Plata. The mountain speaks for itself.
The resort it self is nice. However, it needs to be updated with new amenities and just a new look. There are places that seems worn out and as the time changes it needs a new face. Other than that the service was good. The staff was excellent, room comfort was okay.
Comment from Hotel Management
21-Apr-2017 by Quality Manager online, Hotel Management
Dear guest, On behalf the hotel staff we thank you for choosing IBEROSTAR Costa Dorada for your holidays. Your comments are very important for the successful development of our hotel since they show us the quality of services and facilities that we are offering. Thanks for bringing to us the positive and the suggestions regarding your experience. The hotel management team had read your complaint and they are already making changes to avoid this type of comments again. Please accept our apologies. We will like to ask for another opportunity in the future, to show you the improvements due to your review. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5out of 5
Recommended
for Everyone
by A verified traveller

excellent

Posted 18-Apr-2017
clean, beautiful, great food, friendly and helpful service, pools and beach are fantastic.
Comment from Hotel Management
21-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your stay in our paradise. We are already waiting for your next stay.
5out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Been going there for 14 years

Posted 16-Apr-2017
With all the new renovations to the hotel over the last three years it really has made a difference I wish they would spend more time to update the rooms the staff is wonderful the front desk is amazing even though they have new faces since last year when I was there they are always professional and great to deal with looking forward to going back to only drawback this year was this new VIP program .I was interested in understanding what it was but it did take a lot of time and very expensive but I'm sure will all work out at the end I really don't think there's much more they can improve on I guess we'll just have to wait and see I hope this review helps everybody thanks Kevin
Comment from Hotel Management
18-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for your loyalty to our IBEROSTAR Costa Dorada and for sharing this amazing review with all this community. We are more than sure that it will be a good reference for those who are searching for a destination.Thank you for highlighting all the positive aspect that you enjoyed. Hope to see you soon,
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent attention overall!

Posted 15-Apr-2017
The hotel experience was excellent in our four day stay. The food is fantastic! So many activities to do at the resort. Justin Bieber a entertainment staff made me and my wife stay a great experience. As for the room. Very clean and room service top notch. My recommendation for the minibar at the room would be. To have more liquor choices and drinks. Overall great place to visit. Recommended 100%...
Comment from Hotel Management
17-Apr-2017 by Quality Manager online, Hotel Management
Dear guest, Thank you for choosing once again IBEROSTAR Costa Dorada for your holidays. What nice feeling when we receive comments like yours, where demonstrate the excellence of services and accommodation that we are offering in our property. IBEROSTAR characterizes itself for provide outstanding services, making the guests have a wonderful and unique experience whilst they are on site. We are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
The staff at the hotel is amazing, very attentive, helpful and friendly. This hotel has the most amazing and entertaining shows, beautiful. The rooms could use a little update, but they are clean
Comment from Hotel Management
13-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you very much to choose our IBEROSTAR Bavaro Suites for your holidays. We also thank you for writing this amazing review about your stay with us,this is exactly the feeling we want every one to have. Please come back soon,
4out of 5
Recommended
for Everyone
by A verified traveller from Westtown, NY

Rooms are close to the beach and pool.

Posted 12-Apr-2017
Restaurant reservations are not very easy to get during spring break. Food was outstanding worth the wait. Buffet was excellent also. Great stage but entertainment needs an​ upgrade. The band, dancers and singers were very talented. Gym is also well equipped. The hardest part was getting a chair on the beach. Star members have reserved area​ and lounge. I didn't notice special treatment from staff but I am sure I would prefer not having to waste my morning looking for a spot to place my towel. I passed on the breakfast tour to find out about the membership.
Comment from Hotel Management
12-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for choosing our IBEROSTAR Bavaro Suites for your holidays. We really apreciate that you take the time to let us know about those services that are excellent and those that we need to improve,you can be sure that we will take it into consideration. Please do not hesitate to come back again, Regards, Quality Manager Online IBEROSTAR Dominican Republic
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 08-Apr-2017
Entertainment is amazing and the staff excellent. Love the pool and the scenery is beautiful.
Comment from Hotel Management
10-Apr-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for choosing our IBEROSTAR Costa Dorada for your holidays. We so happy to read that your stay was very pleasant and you decide to share it with every body. Hope to see you soon.
4out of 5
Recommended
for Everyone
by A verified traveller from oakville

Food was very good and almost 24/7.

Posted 18-Mar-2017
Great staff. Food was very good and always available which makes it great for families with kids. Swimming pools were amazing. Beach was very good too.
Comment from Hotel Management
20-Mar-2017 by Quality Manager online, Hotel Management
Dear Guest, Thank you for staying in our IBEROSTAR Costa Dorada. We really apreciate that you took the time to recomend us to this community and highlighting those aspects that made your stay more enjoyable. We look forward to seeing you again.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice clean hotel close to the beach

Posted 04-Mar-2017
I loved my stay I would deff stay here again the food was great the staff were so friendly and the room was perfect,my husband and I had a great time
Comment from Hotel Management
04-Mar-2017 by Quality Manager online, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Costa Dorada for your holidays and sharing your experience with us. It's an explosion of happiness when we know that our guests have left the property so overjoyed for the fantastic trip they have had whilst they were on site. Thanks for highlighting the services provided and all the facilities offered at our property. We are sure that this review is helping others to choose the right vacation destination. Do not hesitate to contact us if you need help with your next booking. The entire team is looking forward to welcome you soon. Best Regards, Quality Manager IBEROSTAR Dominicana Republic