11 outdoor pools, pool loungers
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Reviews of Cofresi Palm Beach & Spa Resort All Inclusive

3.5 out of 5
Cofresi Palm Beach & Spa Resort All Inclusive
1 Paradise Drive, Cofresi Beach, Puerto Plata, Puerto Plata

Reviews

6.6
Rating 10 - Excellent. 293 out of 1001 reviews" "
Rating 8 - Good. 210 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 221 out of 1001 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aracelis

Travelled with family
Disliked: Staff & service
I would not recommend this place, check in is a joke, staff is unefficicient , beach is dirty, have to take a shuttle bus everywhere and it runs every 15-20 min, the only good thing is the food, my daughter left her glasses in the room and when we went back to get it the glasses were lost. They wouldnt let us in the room because we already checked out, Housekeeping didnt see them they said.. and good luck finding who's in charge, would not stay even for free
Stayed 2 nights in Apr 2024

2/10 Terrible

efren

Disliked: Staff & service, property conditions & facilities
Very bad service,not cleaning room
Stayed 2 nights in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pools
Stayed 2 nights in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Tae, Astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were excellent, property is nicer than an adjacent resort within the same development, even though it’s less expensive. Room in great shape
Stayed 1 night in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

eleticia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This chain of hotels has changed a lot. The costumer service is not the same. I encountered a problem and the supervisor Alexxi didn’t try to help. He kept focusing on the hotels rules and policies instead of helping. The rooms are outdated with the exception of VIP. Not everybody can do VIP. They push for their timeshare way too much. Overall I’m very dissatisfied with this chain of hotels. Won’t be staying here ever again.
Stayed 5 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

goku black

Liked: Cleanliness, staff & service, property conditions & facilities
todo bien
Stayed 2 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales

8/10 Good

Shamilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I had an amazing time for it to be my first time going to DR I loved it. Staff were amazing food was ok not great but I just like well seasoned food and I know it’s hard to please many ppl. The frozen strawberry daiquiris are so good it taste like candy. The entertainment was fun me and my husband had a blast. Only thing I did not like was the night clubs was closed down not sure if they will open it up again but after about 11pm it’s only a Casino thats opens till 2 AM and a bar thats opens till 12 AM. Overall good place to go for a nice chill experience. My next time going to DR I want to experience something more upscale but I will come back to cofresi and this time I will bring my children
Stayed 3 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

John

Liked: Cleanliness, staff & service
Good staff
Stayed 7 nights in Apr 2024
Response from Ecommerce on 13 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Ismerai

Travelled with family
Liked: Cleanliness, staff & service, amenities
The attention. How hospitable they are. Good service
Stayed 7 nights in Apr 2024
Response from Ecommerce on 13 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Antonio

Travelled with family
Disliked: Staff & service, property conditions & facilities
Me and my family arrived to the property at 3am. We were very tired to find out our rooms were not ready. When we booked our reservation it clearly stated a Kind bed. We were couples, and we had to sleep in a full beds because they did not honor our request. The Attendant stated he has nothing to do with it because we booked it through Expedia and it's not their problem and maybe we can change rooms next day but it's not guaranteed . How can that be possible? Expedia offers this resort as an option and everything should be honor to the customers. Since day one everything was horrible. Our flight going back home was a late flight we asked to stay in the property until 2pm which they did let us stay however they promised to let us use one room to shower and get ready and didn't happen. We stood in line waiting to check out for 1 hour and they kept telling us just to wait and we were running out of time. We had change in the bathrooms to not miss our flight. I will not go back to this resort. I had visited DR for several times different resorts and never had this issues.
Stayed 4 nights in Apr 2024
Response from Ecommerce on 13 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Sherlyn

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOOOVED the food I wish there were more nightlife options. There was no nightclubs
Stayed 3 nights in Apr 2024
Response from Ecommerce on 8 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Keishly, Penuelas

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Ecommerce on 13 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Maximo

Travelled with partner
Worst experience. The whole area smelled like sewage. The buffet food is terrible and it made my wife so sick that we had to check out early.
Stayed 4 nights in Apr 2024
Response from Ecommerce on 8 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Michelle

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uncomfortable everything is a long walk and the staff is rude as well you pay for a room with a hot tube and there no hot tube working and no hot water you call for service and they send me someone and I paid them $300 as a tip and and still the service was wrong I am a business women I went to do business and I book 2 rooms worse place ever I stand in I sent an email to cofrsi resort and voice my complaints and we ask if we can be move to another room I was told no I can’t be move after I paid for a room and service
Stayed 2 nights in Apr 2024
Response from Ecommerce on 8 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Layylay, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ecommerce on 6 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Francisco, Bronx

Liked: Staff & service
Lovely staff and large property.
Stayed 4 nights in Mar 2024
Response from Ecommerce on 6 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

DILVER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first two nights was good but on the third one we have a licking in the bathroom and the AC wasn’t working properly the second date we woke up floating of water
Stayed 3 nights in Mar 2024
Response from Ecommerce on 1 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

DENNY, kissimmee

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Is a beautiful resort
Stayed 2 nights in Jan 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second year in a row staying at the Cofresi Palms Resort for a couple days before boarding a liveaboard. Both times have been a pleasant enough experience. The only issue that I had this time was that my room key kept deactivating although I kept it away from phone and my credit cards (both I found out after it deactivating twice but then two more times it deactivated again) and my room was not near the lobby where I had to get it fixed so that was very inconvenient. I also didn't ask why but the swim up bar was closed this year. Maybe for renovations? Otherwise I had a relaxing time during my stay.
Stayed 3 nights in Feb 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Wilkin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a quick getaway
Stayed 6 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Anel, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
The property has many options when it comes to pools. The beach was nice and clean with a lot of seating options. The spa was great and the fact that you can use the facilities without getting any services makes it even better. Food was ok but I will say if you stay or upgrade to their partner hotel, the quality does get better. Overall, I liked my experience at this hotel. I was nervous when I saw the reviews but this hotel is worth going to.
Stayed 6 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Alyuneys

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La peor experiencia q he vivido en un resort, me entregaron la habitación con la taza sanitaria embarrada de excremento, las llaves de la habitación no funcionaban demoraba una hora diaria de mis vacaciones diarias solamente para entrar a la habitación, recepción no contesta el teléfono ni resuelve ningún problema, simplemente la pero experiencia en este resort, sucio y poca variedad de comida en los buffet, horribleeeeeeeeeee
Response from Ecommerce on 28 Mar 2024
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls attended not good at the lobby
Stayed 5 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Was very excited to be spending my honeymoon at this place as it was the first time traveling there when we arrived at check in we had to pay more money for an additional person when we already had an extra room doors continued to get locked anytime we would leave the room we would have to get a bus back to lobby a couple of different times which was a pain as i had my 4 month old we were also treated badly by some staff we had requested a matrimonial room we did not received any of the accommodations we requested will not be recommending this place
Stayed 2 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. Some of the standard rooms are outdated from what I’ve heard but the newer rooms are great, spacious and the bathroom is amazing! Pools and beach areas are not the best in class but are awesome and very enjoyable. Spa was nice. Not the newest all inclusive but was very pleased for the price. Food was really good and consistent, even at the buffets. We had no issues with the room. They try to upsell you to become a member but wasn’t what we are looking for, they left us alone after the first day. If you are able to avoid the outdated standard rooms we got an amazing deal. I had zero regrets, one of the best vacation packages in terms of value I have ever received.
Stayed 7 nights in Mar 2024
Response from Ecommerce on 1 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Genesis

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Poor

Samuel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in was at 3pm but we were not able to check into our room until after 8pm! We were denied any compensation, apology, or even any politeness. The reception staff were incredibly rude and when asked, refused to get a manager. We walked and carried our luggage to and from reception with no help. My wife is 34 weeks pregnant! Finally, on the day of our check out, nobody called our room or reminded us of the time of check out, and after that time passed our room keys were deactivated with all of our stuff locked in the room. It took over an hour for someone to come let us back into the room, and then we were left to drag our bags (including a 50 lb suitcase) up all the stairs and across the resort to reception. Then we were told we were going to be charged an extra day for checking out late. I refused this and we were told we cannot leave. They tried to detain us against our wills regardless of the fact that we had an international flight home to catch. Finally, we just took our bags and walked off, which is when a security guard forcefully restrained my 34 weeks pregnant wife. We shouted for help and a manager realized how outrageous it was to grab my wife and told the security guard to release her. Finally we were told we were “free to leave, but would not be allowed back” which is laughable, as we would go anywhere on earth before returning there. The resort lost power repeatedly, our building flooded, there was often a putrid smell of sewage…
Stayed 6 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Jerry

Stayed 1 night in Mar 2024
Response from Ecommerce on 13 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Everett

Travelled with group
Liked: Cleanliness, amenities
Excellent!!!
Stayed 3 nights in Mar 2024
Response from Ecommerce on 22 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place
Stayed 3 nights in Jan 2024
Response from Ecommerce on 22 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Abbie

Stayed 7 nights in Mar 2024
Response from Ecommerce on 13 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Samuel

Travelled with partner
Very old and depressing rooms.
Stayed 3 nights in Feb 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Danny

Stayed 3 nights in Mar 2024
Response from Ecommerce on 8 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Lorena

Travelled with group
Disliked: Cleanliness, staff & service
I couldn’t make reservations for dinners. I had to eat every single night at the same buffet I ate breakfast and lunch. The only positive was some of the buffet employees very nice and welcoming. When we first arrived we were told there was only one room left and it was full of mold we were able to smell it too. Of course I went back to reception and they had to changed it. Workers in difficult moods all the time no matter how hard you try to be nice to them. I am so disappointed in them. I won’t recommend this hotel at all.
Stayed 3 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, it was difficult to navigate the resort.
Stayed 4 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Elizabeth

Liked: Amenities
Although it seemed overwhelmingly large at checkin, we soon discovered that we could walk to anything we wanted to do. The pools were beautiful and well maintained. The bars were plentiful and easy to get a drink from. The food was adequate and the entertainment was good. Our biggest disappointment was our room which was called superior but had not enough space to unpack in.
Stayed 7 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Gisela

Disliked: Cleanliness, staff & service, property conditions & facilities
Safety and cleanliness
Stayed 4 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Roy, Midlothian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the people and resort employees.
Stayed 6 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Lovesky

Liked: Staff & service, property conditions & facilities
I DON'T LIKE THE WAY YOU NEED DOING THE RESERVATION FOR RESTAURANT. I ASK ABOUT THE HONEY MOON ROOM.... I NEED TALK WITH GUESTS SERVICE LIKE 4 TIME. AND FINALLY WHEN THEY DID.... I DON'T LIKE THE ROOM... I WAS DISAPPOINTED....
Stayed 4 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

traci

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is way too big. They trick you to taking a tour of the property and it’s actually a sale of a timeshare. They cater to those folks!!! You will fill like the ugly step child if you stay in the “affordable “ non-vip rooms. Which are very old and the air conditioner are soooo loud. I had to switch rooms and the ac still was loud. The rooms are dirty, I got bit by bugs. The pools are poorly maintained. There are so many stairs everywhere!! The food was good at the buffet every night because reservations to restaurants are hard to get.
Stayed 6 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Yenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im so disappointed with this establishment, the hotel rooms are horrible not even a motel is this bad. The tile are broken the window fall on us. We request a room change and the 2nd room is even worse then the first one. This will be last time I’ll stay at the cofersi .
Response from Ecommerce on 19 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Poor

Lyubov

Liked: Cleanliness, staff & service, property conditions & facilities
Food was so terrible
Stayed 7 nights in Mar 2024
Response from Ecommerce on 13 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Sonie

I wish I could give zero star the service was really bad I had roaches in my room never had a chance to make a reservation for the restaurants they were always booked even though one day I went there before 10 to reserve I barely found anything to eat they people in guest service were really rude I will never go back to that place everything nice was for members only even part of the beach that was a little decent you can’t get in if you’re not a member the drinks at the bar taste really bad and look bad y’all need to do better
Stayed 2 nights in Mar 2024
Response from Ecommerce on 13 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Raymos

Stayed 3 nights in Dec 2023
Response from Ecommerce on 13 Mar 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

8/10 Good

luis

Stayed 1 night in Mar 2024
Response from Ecommerce on 1 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Giselle, Providence

Travelled with group
Disliked: Property conditions & facilities
Do not book. The absolute worst all inclusive resort I have ever stayed in. Don’t even go to Puerto Plata. It’s not worth it at all. Confresi needs to be knocked down and rebuilt.
Stayed 1 night in Mar 2024
Response from Ecommerce on 13 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Andréann

Travelled with partner
Liked: Staff & service, amenities
We liked the service and the help we got from the staff. The division of the whole resorts based on the bracelets was a bit weird and annoying at some point since most of the stuff was reserved for "exclusive members". It feels like you don't get access to a full resort but more like half of one.
Stayed 7 nights in Mar 2024
Response from Ecommerce on 11 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards