Front desk efficient- check in less than 5 min. Hotel staff was nice, helpful. Rooms need upgrading, but clean enough; shower didn't have enough pressure, the pilot for tv didn't work (and we exchanged 2x), but not a big deal since our family spent most of days outside. I would suggest to leave small tips for maid- we always had enough towels, and room was clean nicely. Wi-Fi- you have to pay for that.
Food was ok, but always could find something. You have to make reservations for restaurants between 9:30 and 11:30 (you can make your reservations for entire stay at the same time). The only thing, you have to wait in long line (longer than 1 hour) if you come right at the 9:30; if you come at 11- almost no line, but all reservations are gone. We were staying Sat-Fri, and went to make reservations on Sunday, and couldn't get anything until Tuesday.
The hotel grounds are really nicely kept, there are 2 pools, 3 Jacuzzis, access to 2 beaches (good sizes). Water is often rough (only 2 days with green flag during 6 days stay). You can kayak for free and buy snorkeling, banana boat, scuba diving trips. However if you go to main Sosua Beach (15 min walk), you can get better deal. At the hotel we would pay $30/ person/ 1 hour/ 1 reef of snorkeling. At the beach we got $20/ person/ 2 hours/ 2 reefs on private tour (we can recommend local guy- Lobo). Also, if you want some authentic Dominican food, beach is your place to go, and you can bargain regardless menu price.
Traveller from Rochester, NY