Ratings based on 250 Verified Reviews

2.6 out of 5
50% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from T.O.

Never going back

Posted 27-Aug-2016
Horrible food selection. Horrible drink selection. Just a horrible experience. Staff tried hard to make things better, but overall it was not a good experience... Food and drinks get a 2 out of 10...
1 out of 5
by A verified traveller

Posted 21-Aug-2016
Pros: The beach
When he arrived he did not appear booking, expedia said they had not sent and handed me the room at 6:00 pm. When you reach the room they were cleaning up and let me in 15 minutes late
2 out of 5
by A verified traveller

Posted 11-Aug-2016
This is not a nice hotel. It is nothing like the advirtisement. Rooms are dirty, food is terrible, there is no entertaiment, and the staff was unpleasant.
2 out of 5
by Basem from Bonao dr.

Posted 08-Aug-2016 on Hotels
It's a shame such a nice resort but the pool was filthy the food was no good. It seems no one cares, most of the employees are new and they have no idea how to handle the complaints
1 out of 5
by A verified traveller

My worst hotel experience - ever!

Posted 30-Jul-2016
Called ahead twice to enquire about early check-in. Was told I would have to pay which I did on checking in around 1.15 pm but after having paid was told I could not go to my room until 3 pm. Had to insist on getting my room which some supervisor allowed in the end (after much fuss). This incident was very disturbing. Also, hotel advertises free wireless internet but does not say it's ONLY AVAILABLE IN THE LOBBY and NOT in your room. Absolutely ridiculous and dishonest advertising. Ask hotel to call a taxi and was told it would be there in 5 minutes as it was somewhere nearby. Taxi took about half an hour which caused me to be late for a wedding I was attending. Generally, the staff is dishonest and discourteous. I have travelled the world and this is by far the WORST experience I have ever had.
1 out of 5
by Cesar from New York

waste of money

Posted 29-Jul-2016 on Hotels
Hotel is in very bad shape, should be closed until new management takes over. Pool was dirty, lack of maintenance. Food was very limited. Birds on top of food.
3 out of 5
by A verified traveller

Worse place in Puerto Plata

Posted 27-Jul-2016 on Hotels
Air condition was broken two nites out of three I do not recommend this place at all
1 out of 5
by A verified traveller from G

Nightmare experience.

Posted 05-Jul-2016
This place keeps changing its name because of how terrible it is. I picked it on a pinch but looking back I would pay anything to not stay there. I had a dead bird in the room when I walked in, no ac on a 90 degree weather, horrible check in, and the filthy pool and sheets horrible.
1 out of 5
by A verified traveller from canada

Hotel was disgusting!

Posted 04-Jul-2016
Ac did not work, they were suppose to fix it and never did. Front desk staff was very rude. Bartenders were okay but were trying to be stingy with the "FREE alcohol"! The rooms were disgusting, looked like a motel. The pools I would not even go in because it was all children in there probably peeing. The beach was okay, but there were sand fleas and ants crawling all over us. The food was mediocre. Just not a place I would recommend to anyone, which is why the resort was 95% locals and maybe I saw 5 tourists from outside of Dominican Republic. All in all, experience was not a fun one. I would say it was memorable though because of how disgusting it was overall. DO NOT WASTE YOUR MONEY PEOPLE!!!!
3 out of 5
for Everyone
by A verified traveller from g

Nice hotel

Posted 09-Apr-2016
the hotel was fun, the food ok but needs improvement and variety. the beach is beautiful. the bar service was excellent and we must give credit to roberto for its excellent customer service