Ratings based on 598 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Couldn't Ask for anything more!

Posted 04-Sep-2017
Pros: Gated community, we felt very safe.
Location: Nothing is in walking distance, but there is a private beach and 3 pools to enjoy.
We had a flight and hotel booked to Cabos; but with a tropical storm the airport closed down. So at the last minute we ended up in Acapulco with doing no research. We picked the perfect hotel - gated, secluded, great staff.
Comment from Hotel Management
06-Sep-2017 by Arturo Espinosa / General Manager, Hotel Management
Dear Sarah, Thank you for choosing us. Glad to know that you had a great stay. We hope to see you soon again. Regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from seattle wa

Wonderful place

Posted 23-Aug-2017
Everything was awesome But there's confusion about the location There should be more signs for people that don't know the area well
Comment from Hotel Management
25-Aug-2017 by Arturo Espinosa / General Manager, Hotel Management
Thank you for your comments Patty. It is good to know that you have enjoyed your stay with us. Come back soon, it would be an honor to serve you again. Nice pictures!! Thank you for sharing. Regards.
4 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Nice hotel with great views

Posted 21-Jul-2017
It has it's own beach and beacuse the hotel is in a bay the waves are perfect for the kids. It also has three separate pools and we found the one with the water falls tend to be less crowded. The views from the room and the pools are awesome wich makes it great to just lay down and relax. Food was ok but we ate outside the hotel most of the time. If you like long walks on the beach this is not the place to stay because the private beach is small.
Comment from Hotel Management
26-Jul-2017 by Arturo Espinosa / General Manager, Hotel Management
Dear Guest, Thank you for your preference and thank you too for share your experience with other travelers. We hope to see you soon again. Regards.
5 out of 5
by ALBERTO

Posted 12-Jun-2017 on Hotels
Great hotel for relaxation. Outstanding location. Excellent staff.
Comment from Hotel Management
30-Jun-2017
Thank you for your comment, your opinion is very important for us. Come back soon. Regards. Arturo Espinosa General Manager
5 out of 5
by miguel

Posted 30-May-2017 on Hotels
Awesome location , great views . Good food . I would stay again
Comment from Hotel Management
30-Jun-2017
Thank you for your comments. We hope to see you soon again. Regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great experience

Posted 26-May-2017 on CheapTickets
Cons: No one at towel area during slow season
Location: Beach,nightclubs, la isla
This hotel is located in the pichilinga private beach area which makes your stay more relaxing. The hotel is beautiful and the hospitality in Camino Real is excellent. Will definitely return here on future trips.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the beach...

Posted 23-Apr-2017 on Orbitz
Good hotel general..food ok Pool good. Ocean right there
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, Texas

Nice Beach, Clean hotel, pool open 24hrs.

Posted 22-Mar-2017
Pros: We had the ocean view room and the view was beautiful. The pool is open 24 hrs. the kids enjoy that. The fruit at the restaurant is fresh.
We enjoy our vacation at the hotel, the staff is very helpful, nice and clean hotel with a beautiful private beach.
2 out of 5
by A verified traveller from mexico city

not value for price

Posted 07-Feb-2017
Pros: no
Location: good location and safe neighborhood
old furniture inside the room, old towels, the A/C you can only turn on or turn off, you can not adjust temp or speed, terrible!!!! the parking is surcharge, the wifi terrible too. definitely not a 4 star hotel. the hotel needs an update urgent.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Dec-2016 on Hotels