Aerial view

Reviews of Camino Real Acapulco Diamante

4 out of 5
Camino Real Acapulco Diamante
Carretera Escenica KM 14 Baja Catita, Acapulco, GRO

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1005 reviews" "
Rating 8 - Good. 323 out of 1005 reviews" "
Rating 6 - Okay. 109 out of 1005 reviews" "
Rating 4 - Poor. 70 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Mayte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar ed muy bonito, la limpieza en general bien, pero el baño estaba algo sucio, el personal algo desatento, solo el encargado del bar a lado de la recepción, super amablemente y atento. No hay nada para comer cerca, solo lo del hotel
Stayed 1 night in Aug 2023
Response from Camino Real Acapulco Diamante on 28 Aug 2023
Gracias por su valoración, agradecemos su valoración la cual tomaremos de inmediato como áreas de oportunidad para mejorar nuestro servicio. Con mucho gusto le esperamos nuevamente en su próxima visita al bello puerto de Acapulco

6/10 Okay

Juan m

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location is great but the doors and bathroom had poor maintenance for a hotel that is a 5 stars. The other bad part is they do not allow bring food but with limited items on the menu we had no choice but to eat out of buy food outside. The food menu is outdated and for a 5 start hotel the food is very poor quality . Service personnel were great is just the politics of the Hotel . Juan Antonio visited from NEW YORK
Stayed 4 nights in Aug 2023
Response from Camino Real Acapulco Diamante on 12 Sept 2023
Gracias por su valoración, lamentamos los inconvenientes presentados durante su estancia y los cuales tomaremos como áreas de oportunidad para mejorar nuestro servicio. Con mucho gusto le esperamos en sus próximas vacaciones en Acapulco.

10/10 Excellent

Guillermo Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel, with amazing views
Stayed 4 nights in Aug 2023
Response from Camino Real Acapulco Diamante on 15 Aug 2023
First of all, we appreciate your time to share your comments after your stay at Camino Real Acapulco Diamante, our mission is to highlight the value of Mexican hospitality, with competive products and services for the benefit of you, our clients, and knowing that yourexperience was memorable for us it is an honor.Let me thank you for giving us the opportunity to be your hosts.Thank you for your preference, and we hope to see you soon.We are to serve you...always!

6/10 Okay

AXEL

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Camino Real Acapulco Diamante on 16 Aug 2023
Gracias por su valoración, trabajaremos en esas áreas de oportunidad que nos hace mención para mejorar nuestro servicio. Le esperamos nuevamente

10/10 Excellent

CITLALLI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel bien cuidado, aislado del bullicio de la Ciudad, con una playa pequeña propia pero lo suficientemente amplia y de bajo oleaje para diversión de toda la familia, rodeado de una exuberante vegetación tropical. Es necesario llegar en auto al hotel y tener buena condición física por sus numerosas escalinatas.
Stayed 4 nights in Aug 2023
Response from Camino Real Acapulco Diamante on 15 Aug 2023
Gracias por su valoración, nos alegra conocer que su estancia fue de su total agrado, le esperamos nuevamente en su próxima visita al bello puerto de Acapulco

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with trees from the mountain to the ocean, full of birds and great views of the bay.
Response from Camino Real Acapulco Diamante on 8 Aug 2023
First of all, we appreciate your time to share your comments after your stay at Camino Real Acapulco Diamante, our mission is to highlight the value of Mexican hospitality, with competive products and services for the benefit of you, our clients, and knowing that yourexperience was memorable for us it is an honor.Let me thank you for giving us the opportunity to be your hosts.Thank you for your preference, and we hope to see you soon.We are to serve you...always!

8/10 Good

MARIBEL

Stayed 2 nights in Jul 2023
Response from Camino Real Acapulco Diamante on 9 Aug 2023
Gracias por su valoración, nos alegra conocer que su estancia fue de su agrado. Le esperamos nuevamente en sus próximas vacaciones

10/10 Excellent

Andrea Aurita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beach and pools.
Stayed 3 nights in Jun 2023
Response from Camino Real Acapulco Diamante on 9 Aug 2023
Gracias por su valoración, nos alegra conocer que su estancia fue de su total agrado. Le esperamos nuevamente en su próxima visita al bello puerto de Acapulco

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is OLD and needs a lot of renovations, it’s far from the main road, no easy access, most of the staff are friendly. The room upgrade was only if we would paid additional $75.00 per night.
Stayed 4 nights in May 2023

10/10 Excellent

Victor H.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Safe and quite.
Stayed 1 night in May 2023
Response from Camino Real Acapulco Diamante on 29 May 2023
Gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente en sus próximas vacaciones aquí en el bello puerto de Acapulco

6/10 Okay

Ana Paulina

Stayed 2 nights in Apr 2023
Response from Camino Real Acapulco Diamante on 11 May 2023
Gracias por su valoración, agradecemos nos haga llegar sus comentario los cuales tomaremos de inmediato como áreas de oportunidad para mejorar nuestro servicio y en una próxima visita poder cumplir con sus expectativas. Le esperamos nuevamente

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
overrated and old
Stayed 2 nights in Apr 2023

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Privacy is excellent, something to keep in mind if you expect to go outside as it is far from the city and transportation is complicated. The property is old, it only offers the basics, which would be fine if we don’t consider the price, in other words, overrated.
Stayed 3 nights in Apr 2023
Response from Camino Real Acapulco Diamante on 14 May 2023
We greatly appreciate the time it took to fill our satisfaction questionnaire ; We have taken immediate action to strengthen the training of our members focused on service and attention to our guests.We love it on your next visit to Acapulco give us the opportunity to be your host again.With great pleasure.

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Clean Great staff The scuba diving is absolutely world class a hidden gem!!!!
Stayed 3 nights in Apr 2023
Response from Camino Real Acapulco Diamante on 1 May 2023
Gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente

10/10 Excellent

ROSY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous attention
Stayed 2 nights in Mar 2023
Response from Camino Real Acapulco Diamante on 9 Apr 2023
Muchas gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente donde con mucho gusto nos ofrecemos a ser sus anfitriones

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, safe and secure. Resort. Food is on point.
Stayed 6 nights in Mar 2023
Response from Camino Real Acapulco Diamante on 2 Apr 2023
Gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente en su próxima visita al bello puerto de Acapulco

10/10 Excellent

Ubalda

Stayed 2 nights in Mar 2023
Response from Camino Real Acapulco Diamante on 9 Apr 2023
Muchas gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente donde con mucho gusto nos ofrecemos a ser sus anfitriones

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming, respectful and eager to help you if you had any questions or issues. Loved the cleanliness in ALL the areas of the hotel. It is a beautiful place if you want to REST and be STRESS FREE. The only suggestion I have is that the hotel have a shuttle bus to and from the hotel and to and from Acapulco City where all the attractions are. We spent a lot of $$$ on taxis back and forth.
Stayed 2 nights in Mar 2023
Response from Camino Real Acapulco Diamante on 11 Mar 2023
Thank you for your preference, and we hope to see you soon.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel because they let you relax. No loud music, no people asking you to buy time shares, no street vendors. It is a beautiful property with striking views.
Stayed 1 night in Mar 2023
Response from Camino Real Acapulco Diamante on 8 Mar 2023
Thank you for your preference, and we hope to see you soon.

6/10 Okay

Alvaro

Stayed 5 nights in Feb 2023

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service
This property is wonderful Excellent staff
Stayed 3 nights in Feb 2023
Response from Camino Real Acapulco Diamante on 26 Feb 2023
Gracias por su valoración, nos alegra que su estancia haya sido de total agrado. Le esperamos nuevamente

10/10 Excellent

stephen david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the best in Acapulco. Super safe, guarded entrance, private beach no vendors, no kids club. 3 beautiful clean pools. Private beach. Wonderful restaurant. Secluded, requires 400 peso R/T to other restaurants. Stairs to restaurant and beach. t
Stayed 7 nights in Jan 2023

10/10 Excellent

RAQUEL, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Leon

Stayed 4 nights in Jan 2023
Response from Camino Real Acapulco Diamante on 22 Jan 2023
Gracias por su valoración, nos alegra que su estancia haya sido de su agrado. Le esperamos nuevamente

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very handsome and invested with lovely landscaping.
Response from Camino Real Acapulco Diamante on 22 Jan 2023
Gracias por su valoración, le esperamos en su próxima visita al bello puerto de Acapulco

4/10 Poor

Eugenio

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Bed was dirty, sheets worn out, feels dated

8/10 Good

Julieta Elizabeth Olechowski

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
el hotel es lindo pero tiene escaleras para ir a todos todos lados. simplemente saliendo de cualquier elevador hay que tomar escaleras. Para bajar a la playa son 150 escalones sin otra forma de llegar. El mar es lindo y tranquilo para los niños
Response from Camino Real Acapulco Diamante on 9 Jan 2023
Gracias por su valoración, tomaremos sus comentarios como áreas de oportunidad para mejorar nuestro servicio. Le esperamos nuevamente

4/10 Poor

Luis Felipe

Stayed 1 night in Nov 2022

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from Camino Real Acapulco Diamante on 6 Nov 2022
Gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente

10/10 Excellent

MARIO A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2022
Response from Camino Real Acapulco Diamante on 29 Oct 2022
Thank you for your assessment, we hope to see you again

10/10 Excellent

RICARDO

Stayed 2 nights in Oct 2022
Response from Camino Real Acapulco Diamante on 24 Oct 2022
Gracias por su valoración, nos alegra que su estancia haya sido de su total agrado. Le esperamos nuevamente en este bello puerto

6/10 Okay

Andrea

Stayed 3 nights in Oct 2022

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the border of Puerto Marques. It has three pools with different depts, two restaurants, a beach, and a spa; also, friendly staff always ready to help. The attention in the restaurants is excellent, and the pools and the beach are what we were looking for.
Stayed 3 nights in Sep 2022
Response from Camino Real Acapulco on 13 Sept 2022
We appreciate the time it took to fill our satisfaction questionnaire ; we are pleased to have achieved the goal of service during your stay .Camino Real Acapulco our philosophy is to make every stay unforgettable and thanks to your comments as we do every day.We love that in your next visit to Acapulco give us the opportunity to be your host again.

8/10 Good

Elsa Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 1 night in Aug 2022
Response from Camino Real Acapulco on 1 Sept 2022
Gracias por haber elegido Camino Real Acapulco, nos da gusto el haber podido cumplir todas sus expectativas. Le agradezco mucho todas sus valoraciones sobre nuestros servicios y personal ya que nos ayuda a seguir manteniéndonos con la misma calidad y calidez hacía usted, le reitero mi agradecimiento y con Mucho Gusto los esperamos de vuelta.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stay was enjoyable and had everything you needed if you did not want to leave the hotel premise. Ride from the airport to the hotel was simple. Upon arrival and throughout the stay, staff was attentive and friendly. Most employees spoke English, but in our experience, it would help to speak Spanish. It made it much easier for the two of us. Pools, beaches, facilities, and rooms were clean and offered a pleasurable experience. The hotel itself was showing some age and was primarily cosmetic, but noticeable. Air conditioning was adequate though could tell it was working hard to keep the keep the room somewhat cool. Overall a great stay, great hotel, and great value. Will be booking here again in the future.
Stayed 4 nights in Aug 2022
Response from Camino Real Acapulco on 31 Aug 2022
We greatly appreciate the time it took to fill our satisfaction questionnaire ; We have taken immediate action to strengthen the training of our members focused on service and attention to our guests.Camino Real Acapulco our philosophy is to make every stay unforgettable and thanks to your comments as we do every day.We love it on your next visit to Acapulco give us the opportunity to be your host again.

10/10 Excellent

Salvador

Stayed 2 nights in Aug 2022

8/10 Good

hector, Austin

Travelled with family
Liked: Amenities, property conditions & facilities
three different pools and the sea experience was great
Stayed 5 nights in Jul 2022
Response from Camino Real Acapulco on 15 Aug 2022
Gracias por haber elegido Camino Real Acapulco, nos da gusto el haber podido cumplir todas sus expectativas. Le agradezco mucho todas sus valoraciones sobre nuestros servicios y personal ya que nos ayuda a seguir manteniéndonos con la misma calidad y calidez hacía usted, le reitero mi agradecimiento y con Mucho Gusto los esperamos de vuelta.

4/10 Poor

Dmytro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is old and poorly maintained. Definitely overpriced for what it is, especially on things like coffee and bottled water. Has to call house keeping as WC was blocked. Just one restaurant with limited menu. Old mattresses and furniture. Found bedbugs on last day (reported it to front desk and we have picture of it). Disappointing experience :-(
Stayed 2 nights in Jul 2022

8/10 Good

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
the hotel was beautiful, and the rooms were elegant. The outside three pools and beach were beautiful. The only thing is the Hotel is in a very remote area and always a $20 taxi ride to go anywhere. Although the restaurants were good but I thought expensive , because you had no other choice but to eat there. if your driving in i would bring food!
Stayed 2 nights in Jul 2022
Response from Mariely EP on 17 Jul 2022
Dear guest: First of all, we appreciate having answered the evaluation after your stay at Camino Real Acapulco Diamante. Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction. We are here to serve you ... always!

10/10 Excellent

Manuel

Stayed 4 nights in Jun 2022

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach and 3 nice swimming pools!
Stayed 4 nights in Jul 2022
Response from Mariely EP on 17 Jul 2022
Dear guest: First of all, we appreciate having answered the evaluation after your stay at Camino Real Acapulco Diamante. Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

4/10 Poor

Tyler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Theft
My girlfriend forgot to put her wallet in the safe when we went to the pool. When we returned to our room, the room was cleaned, but somebody had taken the money from her wallet. The hotel manager did not seem to care about this situation.
Stayed 7 nights in Jun 2022
Response from Mariely EP on 10 Jul 2022
Dear guest: First of all, we appreciate having answered the evaluation after your stay at Camino Real Acapulco Diamante. Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction. We are here to serve you ... always!

10/10 Excellent

Marlon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing... The views were unreal!!!!
Stayed 6 nights in Jun 2022
Response from Mariely EP on 25 Jun 2022
Estimado huésped: Muchas gracias por haber elegido CAMINO REAL ACAPULCO para pasar uno días en este bello Puerto. Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos. Esperamos verlo pronto Con mucho gusto!!

10/10 Excellent

luis

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leep the good work!
Stayed 1 night in Jun 2022
Response from Mariely EP on 19 Jun 2022
Estimado huésped: Muchas gracias por haber elegido CAMINO REAL ACAPULCO para pasar uno días en este bello Puerto. Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos. Esperamos verlo pronto Con mucho gusto!!

10/10 Excellent

Refugio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great private area, beautiful views and private beach
Stayed 2 nights in Jun 2022
Response from Mariely EP on 19 Jun 2022
Dear guest: First of all, we appreciate having answered the evaluation after your stay at Camino Real Acapulco Diamante. Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Facilities need to be updated. Food in the pool bar should improve flavor and add more options.
Stayed 2 nights in Jun 2022
Response from Mariely EP on 19 Jun 2022
Dear guest: First of all, we appreciate having answered the evaluation after your stay at Camino Real Acapulco Diamante. Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction. We are here to serve you ... always!

6/10 Okay

Alejandro

Stayed 1 night in May 2022
Response from Mariely EP on 5 Jun 2022
Estimado Huésped: Gracias por haber elegido Camino Real Acapulco, valoramos mucho su encuesta y comentarios los cuales tomaremos inmediatamente como área de oportunidad ya que para nosotros nuestros clientes son lo más importante. Nuestra misión es crear experiencias memorables, por lo que para nosotros su tiempo y sus comentarios son valiosos, ya que siempre nos ayudarán a ser mejores cada día. Estamos para servirle…siempre!

10/10 Excellent

Luis

Stayed 4 nights in May 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2022