Ratings based on 241 verified reviews

4.0 out of 5
78% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 13-Aug-2019
Beautiful flower garden around the pool area and the hotel. We had a great time.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 04-Jul-2019
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 19-Apr-2019
4 out of 5
by a verified traveller

Beautiful, needs improvement, does not justify the

Posted 03-Mar-2019 on Hotels
We booked the hotel more than two months from our arrival in Tenerife We asked for a king-size bed and asked for a room on the top floor, despite the long time available to them, did not respond to our request (simple requests by all accounts) At dinner there is no drinking water and they are obliged to purchase it in order to drink even water Great pressure of guests in the dining room, crowded dining room. There is a wide variety of food. Rich menu for breakfast and dinner. Curiously, a fee is required to use the in-room safe. The surroundings, and the pool environment are charming. The hotel has free parking Worse, wifi is very weak
3 out of 5
by a verified traveller from manchester

Posted 28-Jan-2019
too far away from the town centre especially when bed and breakfast is booked very little choice of nearby eating places without a car ,not suitable for British people all geared up for our german counterparts ,food,entertainment ect
3 out of 5
by a verified traveller

nice hotel

Posted 21-Jan-2019 on Hotels
good price. very bed wifi.
2 out of 5
by a verified traveller

Posted 08-Dec-2018
I found the reception staff very unfriendly and abrupt in manner. Others were served before my partner and I even though we were in the queue first at reception. However the domestic staff were friendly as were the restuarant staff. I would not recommend this hotel if you are not spanish or German.
4 out of 5
by a verified traveller from Tlv

Posted 31-Oct-2018
The staff is very polite, helpfull and make you feel welcome. The breakfast was doll, same food every day, no cakes or pies, so when staying a week in the hotel its kinda depressing. The room was clean, the bathroom has no window and no ventilation system so... We took a room with the ocean view and the view was perfect. Location:10 min walk from the seashore. In general this is a goid hotel.
5 out of 5
Recommended
for Everyone
by a verified traveller from Ireland

Nice hotel. Excellent pool facilities.

Posted 29-Sep-2018
Very nice hotel. Great free bus service into town. Evening hotel entertainment not the best. Overall it's a very nice stay.
4 out of 5
by a verified traveller

Posted 25-Sep-2018 on Hotels
The hotel is good, basic but good breakfest. A little bit far from the main area of puerto de la Cruz, 15 min walk by foot on stip hill.