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Overview of Smy Puerto de la Cruz

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Featured image
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Smy Puerto de la Cruz

4 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Business Services

Cleaning and safety practices

  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationLa Paz Lookout3 min walk
    Popular LocationSitio Litre Garden5 min walk
    Popular LocationPlaya Martianez9 min walk
    AirportSanta Cruz de Tenerife (TFN-Tenerife North)26 min drive

Choose dates to view prices

Single Room, Sea View

No guest room rating
  • 215 sq ft
  • Sea view
  • Sleeps 1
  • 1 Single Bed

Superior Double or Twin Room, Sea View (high floor)

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

Family Room, Sea View (3 Adults and 1 Child)

  • 301 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Family Room, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Double or Twin Room (extra bed child up to 11 years old)

5/5 guest room rating
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Double or Twin Room

4.2/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 Large Single Bed OR 2 Single Beds

Superior Double or Twin Room

5/5 guest room rating
  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Suite (2 Adults and 2 Children)

  • 431 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Single Room

4.4/5 guest room rating
  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

Family Room (3 Adults and 1 Child)

  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Double or Twin Room, Ocean View (with extra bed adult)

  • 269 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Double or Twin Room (with extra bed adult)

5/5 guest room rating
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Suite

  • 431 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Economy Twin Room

3.6/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 2 Single Beds

Suite (3 Adutls and 1 Child)

  • 431 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Double or Twin Room, Ocean View

No guest room rating
  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Double or Twin Room, Ocean View (1 child up to 11 years old)

  • 269 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Family Room, Sea View (2 Adults and 2 Children)

  • 301 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Family Room

5/5 guest room rating
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Family Room (2 Adults and 2 Children)

  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Smy Puerto de la Cruz is near theme parks and near the boardwalk. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Taoro Park. Spend some time exploring the area's activities, including golfing. Guests love the hotel's quiet location.
Popular Location

What's nearby

  • La Paz Lookout - 3 min walk
  • Sitio Litre Garden - 5 min walk
  • Botanical Garden of La Orotava - 8 min walk
  • San Telmo Promenade - 8 min walk
  • Playa Martianez - 9 min walk

Getting around

  • AirportSanta Cruz de Tenerife (TFN-Tenerife North) - 26 min drive

Restaurants

  • La Palma — 1 min walk
  • Edelweiss - 3 min walk
  • Shanghai - 3 min walk
  • San Amaro - 3 min walk
  • El Camino - 4 min walk
View in a map

About this property

Smy Puerto de la Cruz

4-star, family-friendly hotel near Lago Martianez Swimming Pools
This hotel features 2 outdoor pools, a restaurant and 2 bars/lounges. Free WiFi in public areas and a free shopping centre shuttle are also provided. Additionally, a poolside bar, a coffee shop/café and a snack bar/deli are on-site. All 300 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Other amenities available to guests include room service (during limited hours), hairdryers and laptop-compatible safes.
Smy Puerto de la Cruz offers 300 forms of air-conditioned accommodation with laptop-compatible safes and a hairdryer. Rooms open to balconies. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include a bath, bidets and complimentary toiletries.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and local beverages included

Entertainment

On-site live performances

Cleaning and safety practices

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 8 per day)
  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • Free off-site parking
  • Free shopping centre shuttle

Food and drink

  • All buffet meals, snacks and local beverages included
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Children's pool
  • Outdoor tennis court
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Linens

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 2:00 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 31 October 2020 to 14 February 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 8 per day
  • In-room safe fee: EUR 2.20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz
Smy Puerto de la Cruz Hotel
Smy Puerto de la Cruz Puerto de la Cruz
Smy Puerto de la Cruz Hotel Puerto de la Cruz

Frequently asked questions

Can I cancel my reservation for free at Smy Puerto de la Cruz and receive a full refund?
Yes, Smy Puerto de la Cruz offers free cancellation on select room rates, because flexibility matters! Please refer to Smy Puerto de la Cruz cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Smy Puerto de la Cruz?
As of 21 Jan 2021, prices found for a 1-night stay for 2 adults at Smy Puerto de la Cruz on 16 Feb 2021 start from £43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Smy Puerto de la Cruz have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Smy Puerto de la Cruz pet-friendly?
No, pets are not allowed at this property.
How much is parking at Smy Puerto de la Cruz?
Self-parking is available for EUR 8 per day. Limited spots are available. There is free parking nearby.
What time is check-in at Smy Puerto de la Cruz?
Check-in is from 2:00 PM - 11:30 PM.
What time is check-out at Smy Puerto de la Cruz?
Checkout is at noon.
Are there all-inclusive benefits at Smy Puerto de la Cruz?
Some rate plans available at this property are all-inclusive.
Where is Smy Puerto de la Cruz located?
This family-friendly Puerto de la Cruz hotel is located near the boardwalk, within a 15-minute walk of Orotava Valley, Lago Martianez Swimming Pools and Plaza del Charco. Taoro Park and Garden Beach are also within 2 miles (3 km).
3.8
Good
Rating 5 - Excellent. 73 out of 313 reviews
5 - Excellent 23%
Rating 4 - Good. 143 out of 313 reviews
4 - Good 46%
Rating 3 - Okay. 66 out of 313 reviews
3 - Okay 21%
Rating 2 - Poor. 28 out of 313 reviews
2 - Poor 9%
Rating 1 - Terrible. 3 out of 313 reviews
1 - Terrible 1%

4.1/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem of a hotel.
Have stayed at this hotel many times and have never been disappointed. The staff try do all they can to make your stay what you would hope for. Looking forward to our next visit to Puerto and staying here at this hotel.
Stayed 3 nights in Feb 2020

2/5 Poor

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service
Hotel is good but service is disappointing
Good hotel BUT not for the 4 star: - they have no respect for the disabled people. When I kindly asked to provide facility I've got reply neither in English nor in Spanish - anyway it did not make any sense. They didn't bother to clarify - beware of SCAM. Having HB give you access to the kitchen but not everything is included there. There was no sign that it's necessary to pay for fanta. Be careful if they going to charge you for the napkins or oxygen you breath - Don't bother with "sea view" rooms - you'll see a sea of roofs below you - _ALL_ single rooms are on the top floor
Stayed 4 nights in Jan 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/5 Good

Business traveller, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part for me was it had a car park. Very rare over here.
Stayed 2 nights in Sep 2019

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