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Reviews of Apartamentos Casablanca

3 out of 5
Apartamentos Casablanca
Calzada de Martianez, 4, Puerto de la Cruz, Tenerife

Reviews

9.2

Wonderful

Rating 10 - Excellent. 257 out of 431 reviews" "
Rating 8 - Good. 149 out of 431 reviews" "
Rating 6 - Okay. 20 out of 431 reviews" "
Rating 4 - Poor. 4 out of 431 reviews" "
Rating 2 - Terrible. 1 out of 431 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Marvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not quite at the city centre / beach side but walkable distance. Parking available for EUR 5, but the entry card did not even work even though the reception said they activated it. Rooms are big (suite style) and clean, but no air conditioning despite the hot/warm weather in Tenerife. The oldish lady at reception treated Spanish-speaking people and non-Spanish speaking people with different attitudes - arrogant and somewhat disrespectful. The other staff less so but not very welcoming either. Spanish speaking people go ahead and stay here: good value for the price. English speaking people go somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

margery

Stayed 11 nights in Dec 2023
Response from Marta Sánchez . Departamento de calidad on 10 Feb 2024
Dear Margery, we are very pleased with your review and hope to have the opportunity to welcome you again in Casablanca.Thank you very much for your comment.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff that are attentive and helpful, from the reception staff to the restaurant team they are all very very good and help to make your stay wonderful, the apartments are very clean and have everything you need including towels, we will definitely be back in the future Well done to everyone though as the hotel wouldn’t be what it is without the staff 👏👏
Stayed 2 nights in Nov 2023
Response from Marta Sánchez . Departamento de calidad on 10 Feb 2024
Dear Paul, thank you very much for your kind comments about our services and the good work done by our staff, we would also like to thank you for encouraging us to continue working with enthusiasm.Best regards,

10/10 Excellent

ABIOLA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff always greet you, a nice touch.
Stayed 14 nights in Apr 2023
Response from Marta Sánchez . Departamento de calidad on 4 May 2023
Dear Abiola, thank you very much for your review and for your comments about our staff. The truth is that we are like a family, we are pleased to know that our guests feel this.Best regards,

10/10 Excellent

J

Stayed 2 nights in Mar 2023
Response from Marta Sánchez . Departamento de calidad on 4 May 2023
Hola J, gracias por su puntuación .Nos anima a seguir adelante con ilusión.Un saludo,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Mar 2023
Response from Marta Sánchez . Departamento de calidad on 4 May 2023
Estimado Anonymous, muchas gracias por su valoración. Seguiremos esforzándonos para dar un buen servicio.Dear Anonymous, thank you very much for your review. We will continue to strive to provide a good service.

10/10 Excellent

Nicole

Stayed 3 nights in Mar 2023
Response from Marta Sánchez . Departamento de calidad on 4 May 2023
Hello Nicole, thank you very much for the rating you have given us. We hope to see you again in Casablanca, it was a pleasure to have you with us.

10/10 Excellent

Liliya

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Carole

Liked: Cleanliness, room comfort
A restful break..
We were greeted by very friendly front of house who allowed us to have an early check in.. The complex is extremely clean and the staff are all hard working.. The appartment was fully equipped with everything you need to make yourselves a cooked dinner or a light lunch.. I would recommend this complex for couples and families.. The laundertte is 3 euros for the washing machine and the same for the dryer in 50c pieces, which the reception will provide you with change.. The site is located on a steep hill, which could be quite tricky for the less able walkers..Over we had a fantastic stay and will be back for another visit in the future..
Stayed 9 nights in Dec 2022
Response from Marta Sánchez . Departamento de calidad on 29 Jan 2023
Dear Carole, we are very happy to know that you enjoyed your stay in Casablanca and that you are satisfied with all our services. I send you greetings from the entire Casablanca teamBest regards Marta SánchezDepartamento de calidad

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort
Fabulous
Fabulous place. Everything is spotless. Great location for using local buses to explore the island.
Stayed 7 nights in Dec 2022
Response from Marta Sánchez . Departamento de calidad on 1 Jan 2023
Dear Elisabeth, thank you for your fabulous score. It brightens our day and encourages us to continue working with enthusiasm.We send you a cordial greeting and a Happy New Year 2023.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, room comfort
Choice Casablanca
This was a repeat visit but our 1st since lockdown and we were pleased to see the usual high standards had been maintained, in every single aspect of the resort. Prices in the bar - for food and drinks - were so reasonable with generous measures of both food and drink! Everybody is so friendly on site and they were extremely quick to respond to 2 tiny problems we had (broken kettle and wrong code put in the safe). The free on-site parking is a bonus because elsewhere it's at a nightmare to find a space. The pool is thoroughly cleaned every morning and there are free pool towels provided. The evening entertainers were varied and of a fairly decent standard. Lots of people were up dancing. We did self-catering but lots of people ate on site so I guess it must be pretty good.
Stayed 7 nights in Nov 2022
Response from Marta Sánchez . Departamento de calidad on 1 Jan 2023
Dear David, thank you very much for sharing your impression about our complex. I perceive that you have enjoyed all our services. We are pleased to know that you have enjoyed your vacation and we hope to see you again in Casablanca.A cordial greeting,

8/10 Good

Petrus, Penticton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff who were very accommodating. Cleanliness. Pool is a bit small and restaurant did not offer high quality food. Rooms were a bit noisy (bad insulation). However overall a very pleasant stay!!
Response from Marta Sánchez . Departamento de calidad on 11 Nov 2022
Dear Petrus, thank you very much for sharing your opinion, we are glad to know that you enjoyed your stay and of course we take into account your impressions. On the other hand, I would like to convey the daily effort and commitment of all our staff to provide the best service.Best regards, Marta SanchezDepartamento de calidad

6/10 Okay

Nitaya, Austin

Travelled with family and small children
Poco aseado un tanto viejo. Muy malos ascensores
Stayed 3 nights in Jul 2022

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Marta Sánchez . Departamento de calidad on 31 Jul 2022
Estimado Jose Luis, muchas gracias por esta magnífica puntuación, entendemos que han disfrutado de las instalaciones y servicios de nuestros apartamentos. .Nos gustaría mucho que nos visitasen de nuevo en el futuro. Estaremos encantados de atenderles como merecen. Un cordial saludo,

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Marta Sánchez . Departamento de calidad on 18 Jul 2022
Dear Anthony, thank you for your rating. We hope to see you again in Casablanca. We wish you an excellent summer. Best regards,

10/10 Excellent

Mr Richard

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, apartments are ideal with children as they combine self catering option with hotel amenities. The walk up the hill from town is tough, but the cafe/bar halfway up the steps is definitely worth a stop.
Stayed 6 nights in May 2022
Response from Departamento de calidad on 6 Jun 2022
Dear Richard, thank you for your review of our hotel, we would be delighted to welcome you back and look forward to serving you again. All the best,

10/10 Excellent

JENNIFER L

Stayed 1 night in May 2022

8/10 Good

Stanley

Liked: Room comfort
spacious clean apartments in good location.
really good location. Apartments spacious with comfortable beds. Kitchen had plenty of equipment as we didnt have breakfast. Pool a little small for all the apartments and we had trouble getting sunbed space as people keep belongings there all day. The complex was clean. The only negative was wi.-fi. we had to enter password and code every time we wanted to use it, which was very annoying and needs sorting. Also signal was very poor.
Stayed 3 nights in Apr 2022
Response from Departamento de calidad on 12 May 2022
Dear guest, thank you for your rating, we takenote of your constructive comments, best regards, Marta S.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Marta Sánchez Departamento de calidad. on 28 Feb 2022
Estimado Daniel , le damos las gracias por la puntuación que nos ha otorgado .Su opinión es un gran estímulo para todo el equipo que forma Apartamentos Casablanca. Esperamos que decida volver a visitarnos en un futuro próximo. Un cordial saludo,

10/10 Excellent

Maureen

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2021
Response from Marta Sánchez Departamento de calidad. on 19 Oct 2021
Dear Maureen, thank you for taking part of your time to share your opinion about us. We are pleased to know that your stay was to your complete satisfaction. This certainly helps and motivates us in our daily efforts to offer the best service to our guests. We look forward to having the opportunity to welcome you back to our hotel. All the best,

8/10 Good

hugh

Travelled with group
Liked: Cleanliness, room comfort
Good spot for tenerife sunshine
Great spot for a stay in Tenerife. Loved the layout if the apartments. Given the age if the building the lifts were very tight/dated. Kitchen equipment could also be updated. Staff very friendly and addressed our queries promptly. Great pool area. Would come back 🙂🙂
Stayed 1 night in Sep 2021
Response from Marta Sánchez Departamento de calidad. on 1 Oct 2021
Dear Hug, we thank you for the score you have given us through Expedia questionnaire, it has been a pleasure to have you among us. We look forward to serving you again in the near future. Sincerely.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place for the price. Great check in, great pool, nice balcony. Only downside is there’s no air conditioning but the price is so low it’s not a complaint. Good around us very reasonable. We’ve stayed at all inclusives but with this price decided to just buy meals outside and they’re pretty reasonable and good food around.
Stayed 4 nights in Aug 2021
Response from Marta Sánchez Departamento de calidad. on 23 Aug 2021
Dear guest, thank you so much for your opinion.I will be sure to share your comments with the team. Have a great day!. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were so friendly and helpful, amenities were great
Stayed 25 nights in Jun 2021
Response from Marta Sánchez Departamento de calidad. on 30 Jul 2021
Thank you for taking the time to share your opinion about us, through Expedia We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday

8/10 Good

Lynn

Liked: Cleanliness, room comfort
Excellent stay
Had problem with a piece of furniture in the bedroom and pillows, reported it via online survey, it all got sorted the following morning . So excellent service. Just as a recommendation the Sangria in the Bar was excellent and very good value. Nice place to relax after a hard day round the pool! Overall, this being our 3rd visit to Casablanca, it was an excellent stay. Can’t wait for the next time.
Stayed 4 nights in Jun 2021
Response from Marta Sánchez Departamento de calidad. on 14 Jun 2021
Dear Lynn, thank you for your feedback,we are glad that you enjoyed your stay with us.

10/10 Excellent

Leon

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from Marta Sánchez Departamento de Calidad on 9 Dec 2020
Estimado huésped,muchas gracias por su valoración,nos gustará verle de nuevo pronto entre nosotros. Un cordial saludo.

10/10 Excellent

Iain H.

Liked: Cleanliness
Great place to stay couldn't fault it
Excellent
Stayed 11 nights in Feb 2020

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2020
Response from Departamento de Calidad on 10 Feb 2020
Dear Fiona, Thank you for your review through Expedia, It was a pleasure hosting you and we are very happy that you had a nice stay with us. We look forward to your next visit! Best Regards

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of warm winter sun
These apartments are excellent, well kept, good service everything you need in the apartment It’s cleaned regularly during your stay . Pool was heated and plenty big enough for a swim . It’s up a small hill but so long as you can manage that you can’t go wrong . Very close to town.
Stayed 7 nights in Nov 2019
Response from Departamento de Calidad on 25 Nov 2019
Thank you for sending us your review regarding your stay with us, we are glad everything has been so nice and you felt comfortable in the Hotel. Best Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient check in. Room cleaned regularly. Nice pool
Stayed 3 nights in Nov 2019
Response from Departamento de calidad on 21 Nov 2019
Thank you for reviewing your stay with us. Have an excellent day.

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Departamento de Calidad on 12 Dec 2019
Thank you for reviewing your stay with us an have an excellent day.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with spacious apartments and friendly staff
Stayed 7 nights in Sep 2019
Response from Departamento de Calidad on 21 Oct 2019
Thank you for sharing your experience with us on Expedia,your comments are important to us. We look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, quite and good for a family with children
Stayed 7 nights in Aug 2019
Response from Departamento de Calidad on 16 Aug 2019
Thank you for giving us your opinion regarding your stay with us.We are glad you felt comfortable in our Apartments. We look foward to see you back soon. Best regards,

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Departamento de Calidad on 6 Jul 2019
Buenos días Margarita, gracias por su valoración a través de Expedia sobre su estancia en nuestros Apartamentos.Pasaré sus comentarios a todo el personal.Esperamos verles de nuevo y les deseamos un feliz verano.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Departamento de Calidad on 5 Jun 2019
Thank you very much for rating your saty with us. Have a great day.

10/10 Excellent

Sandra Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment with really friendly people
Great place . Spotlessly clean. From reception, to bar staff and even our cleaning ladies everyone was so welcoming and friendly . Apartments are traditional , warm Spanish decor . We had an apartment that faced the garden not the pool which suited us well . Quiet and peaceful. Food excellent and very reasonably priced as where the drinks. Fresh baked bread every morning from the bar cafeteria. Wi fi very fast . Puerto del la cruz is a very Spanish area but most people speak English, however a word or two of Spanish brings forth a wealth of smiles . Entertainment in the evening low key but very good , singer both traditional and duos. Well worth a glass of wine and listen too . We had a great holiday . A car is not essential but allows you to explore the area .
Stayed 7 nights in Apr 2019
Response from Marta on 9 May 2019
Thank you for giving your opinion regarding your stay in ours Apartamentos Casablanca,we are glad you found the staff so nice and that you felt comfortable in our hotel. We look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there many times before. I like the way that the high standards we have seen in the past have been maintained. Premises, fixtures, staff etc all remain fresh and attention to detail is excellent.
Stayed 7 nights in Apr 2019
Response from Departamento de Calidad on 17 Apr 2019
Thank you for your feedback. We are glad you enjoyed your stay with us.I will share your comments with our team and waiting to welcome you back soon. Have a nicde day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, comfortable spacious apartment, helpful staff, value for money
Stayed 7 nights in Feb 2019
Response from Departamento de Calidad on 18 Feb 2019
Hello Anonymous, Thank you fo sharing your opinion with us on Expedia.Your comments are very important for us.We are glad that you liked our Casablanca Apartments and our staff. We would like to see you soon . Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Departamento de Calidad on 8 Apr 2019
We appreciate the time you took to share your concerns , and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018
Response from CasablancaQlity101 on 13 Nov 2018
Thank you very much for your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff very helpful, would recommend and would stay here again.
Stayed 10 nights in Oct 2018
Response from CasablancaQlity101 on 13 Nov 2018
Hello! We really appreciate such a good review about us through expedia! We would love to see you staying with us again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from CasablancaQlity101 on 25 Oct 2018
Thank you for your oppinion. If there is something we can do to make your stay become better, please let us know. Quality Department - Apartamentos Casablanca

10/10 Excellent

Liam, Meath.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, good sized apartment . Excellent facilities and excellent staff
Stayed 8 nights in Oct 2018
Response from CasablancaQlity101 on 15 Oct 2018
Hello Liam! Thank you very much for taking your time to write a reviex about us through Expedia! We are very happy to read that you enjoyed your stay with us! We do really hope to see you staying with us soon! Quality Department - Apartamentos Casablanca

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
This is a great place to stay, close to the centre and the sea front - we really liked the town and it has great bus service for getting around the island. Casablanca staff were great and we loved the apartment, lots of space and everything you need - gives you freedom to cater for yourself.
Stayed 8 nights in Mar 2018
Response from Departamento de Calidad on 5 Apr 2018
Thank you for taking the time to share your opinion about us, through Expedia We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday.

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed our stay - we have only one key observation. We need a room / apartment with a walk-in shower ( rather than shower over bath ) - this is not a mere wish - but an essential requirement. We requested a walk-in-in shower prior to our arrival. The standard response from Apartments Casablanca was that whilst noted they could not guarantee request. This was also their response on our arrival - whilst our request was eventually resolved it would make us think twice prior to booking again.
Stayed 6 nights in Mar 2018
Response from Quality Department on 20 Mar 2018
Thank you for taking the time to share your opinion about us through Expedia. We are sorry to read that your stay was not 100% enjoyable. We appreciate your comment, which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday.

8/10 Good

Branston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Large hotel with all amenities. Food very good and reasonably priced. Central to town. Underground parking available at £4 a night. Large appartments with balconies.
Stayed 3 nights in Mar 2018
Response from Quality Department on 20 Mar 2018
Thank you for taking the time to share your opinion about us, through Expedia We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to see you back with us your next holidays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Apartamentos Casablanca
location was perfect. A nice cozy apartment. Clean and modern Restaurant/bar below, noisy during day, but quiet after about 11 pm. Great stay!
Stayed 3 nights in Nov 2017
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests

10/10 Excellent

Katherine, Rutland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly. We were lucky in that our apartment got beautiful evening sun on the balcony and we had views to the hills on the left and down to the sea on the right. Fantastic holiday.
Stayed 7 nights in Oct 2017
Response from Apartamentos Casablanca on 13 Dec 2017
Thank you for taking the time to share your opinion about us, through Expedia

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good for families
Children's activities with leaders - aimed at young children. Other activities for older children, such as giant chess and pool tables. Pleasant bar serving cafe type food. Can be quite noisy til late, due to echoing nature of courtyard arrangement of apartments but only kept us awake til the early hours on one night. As with other reviews, we never had a problem getting sun beds even though pool area was busy.
Stayed 7 nights in Aug 2017
Response from Departamento de Calidad on 31 Aug 2017
Thank you for taking the time to share your opinion about us, through Expedia We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent everything!
I will come back to you every year. Excellent services. I will recomend the hotel !
Stayed 8 nights in Jul 2017
Thank you for taking the time to share your opinion about us, through Expedia We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday.