Ratings based on 554 verified reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 30 Sep 2019
Excellent location and v clean, sunbeds on false grass which is swept constantly. End of Sept and adult pool v cold but other pool Better. Would not hesitate to stay again and staff offering the aqua aerobics and fun dance classes were excellent.
3 out of 5
by a verified traveller

Posted 27 Sep 2019
Property nice and clean family friendly. Food atrocious literally 1 out of 10. Took a large group there for 5 nights not one comp considering we spent a fortune there!
3 out of 5
by a verified traveller

Posted 20 Sep 2019
Location is very nice Pool bar staff are very nice and polite Front desk ladies specially the young lady are not friendly and not helpful
Comment from Hotel Management
23 Sep 2019 by Melia Marbella Banus team, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
4 out of 5
by a verified traveller

Posted 20 Sep 2019
Comment from Hotel Management
23 Sep 2019 by Melia Marbella Banus team, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
3 out of 5
by a verified traveller

Posted 16 Sep 2019
Didn’t like the fact smoking was allowed around pool area
Comment from Hotel Management
16 Sep 2019 by Melia Marbella Banus team, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
4 out of 5
by a verified traveller

Posted 15 Aug 2019
Location is good with easy access to beach and if you wish to stay at the port. The hotel has a family friendly vibe which is very good in comparison to hotels in Marbella
Comment from Hotel Management
16 Aug 2019 by Melia Marbella Banus team, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
5 out of 5
by a verified traveller

Posted 2 Jul 2019
Great location.. rooms a little dated, breakfast good selection.
Comment from Hotel Management
2 Jul 2019 by GEX Department, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
5 out of 5
by a verified traveller

Posted 24 Jun 2019
Just suited us perfectly. We could not have chosen a better Hotel, location just everything
Comment from Hotel Management
24 Jun 2019 by GEX Department, Hotel Management
Dear Guest, Thank you very much for your feedback. We really appreciate your positive feedback. With kind regards, Melia Marbella Banus team
5 out of 5
by a verified traveller

Posted 18 Jun 2019
Great location, beautiful property and amazing staff.
Comment from Hotel Management
24 Jun 2019 by GEX Department, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
3 out of 5
by a verified traveller

Posted 14 Jun 2019
Good location, staff were not that friendly. Food was poor and hotel was dated. Not worth what they are charging
Comment from Hotel Management
17 Jun 2019 by GEX Deparment, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team