6 restaurants, international cuisine

Reviews of Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4 out of 5
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Constituyentes Number 1, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 1357 out of 2369 reviews" "
Rating 8 - Good. 583 out of 2369 reviews" "
Rating 6 - Okay. 236 out of 2369 reviews" "
Rating 4 - Poor. 93 out of 2369 reviews" "
Rating 2 - Terrible. 100 out of 2369 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn.
Stayed 6 nights in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on 23 Apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on 23 Apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle or everything
Stayed 2 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on 23 Apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future."

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for an easy place to vacation this is a good area. TONS of shopping a block away. Lots of transportation available.
Stayed 8 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on 22 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and fabulous staff
Response from Miguel Ángel Morales Rios MOD on 22 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was ok. Not enough flavor. The pool bar and sushi bar close kind of early to me for it to be adults only. We like our view and room Need more activities maybe karaoke night.
Stayed 3 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on 22 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to WAPDC. We apologize for not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments very serious and we will work With the food flavors and as well we Will recheck the activities program as you mentioned Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service

10/10 Excellent

Amy Judith Diaz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time, very clean , attentive, a lot of dining options with good food. They also had a lot of activities throughout the day and walking distance from 15 Ave, mall, clubs, shops!
Stayed 2 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on 22 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Symphony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The staff was polite and the room was so clean! I was very excited that there was shopping near by.
Stayed 7 nights in Apr 2024
Response from Joan Canto - Sales Team on 21 Apr 2024
Dear Symphony, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent stay with us!

10/10 Excellent

Hernalyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, most of the staff ate friendly and other odd ones but overall we have a good time.
Stayed 6 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on 21 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 20 Apr 2024
Dear Guest Jesus,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed our service. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Jose

Their is only 4 restaurants and three require reservation, so only one you can go all the time if you forget to make the reservation, and the food is ok, but not a lot of choices, and we always see ourselves asking for stuff instead of them checking on us, like not drinks, the hotel was nice but I don’t think I will be back
Stayed 2 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 20 Apr 2024
Dear Guest JoseThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive enough attention to the detail and that you could not enjoy our restaurants. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Wyndham are fabulous. We had a great time here the rooms are clean and everything was just great. I would highly recommend.
Stayed 7 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on 21 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

4/10 Poor

Iran

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Joan Canto - Sales Team on 21 Apr 2024
Dear Iran, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your experience with us.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot close to everything making it walkable and convenient
Stayed 5 nights in Apr 2024
Response from Joan Canto - Sales Team on 19 Apr 2024
Dear Olivier, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 17 Apr 2024
Dear Guest JohnyWe thank you for reviewing your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We hope that had a nice stay and it will be a pleasure to receive you again.Sincerely,

10/10 Excellent

THOMAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the resort to be top notch in every area. Staff was attentive and friendly.
Stayed 3 nights in Apr 2024
Response from Joan Canto - Sales Team on 17 Apr 2024
Dear Thomas, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We appreciate the time invested in sharing your comments and the remarks about our wonderful team! Kind regards.

8/10 Good

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 17 Apr 2024
Dear Guest FranciscoOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

4/10 Poor

joseph

Disliked: Cleanliness, property conditions & facilities
More entertainment need a lot more to do everything close at 12pm
Stayed 4 nights in Apr 2024
Response from Joan Canto - Sales Team on 17 Apr 2024
Dear Joseph, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate your suggestions and we will make sure to pass along our appropriate teams. Kind regards.

10/10 Excellent

Mitko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are awesome , property is very clean and very stylish.
Stayed 6 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 15 Apr 2024
Dear Guest MitkoMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and cleanliness. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property! So beautiful and staff was so amazing. Only thing was the bars close early but it’s so close to the tourist bars. We will be back!
Stayed 5 nights in Feb 2024
Response from Joan Canto - Sales Team on 14 Apr 2024
Dear Samantha, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us!

10/10 Excellent

Jon-David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and Wonderful staff
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 13 Apr 2024
Dear Guest Jon-David,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location and service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely had the best time, we will be back!!
Stayed 5 nights in Apr 2024
Response from Joan Canto - Sales Team on 13 Apr 2024
Dear Chris, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us.

10/10 Excellent

HAILEY MARIE CASSIDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible week here. It started out rocky when the lock to our room would not work but they changed it and moved us rooms the next day. The food and staff are 10/10, the pool has great entertainment but the other side was relaxing if that was what we were feeling. It’s walking distance to the main shopping street. Overall I would come back and recommend this place to anyone
Stayed 7 nights in Apr 2024
Response from Joan Canto - Sales Team on 13 Apr 2024
Dear Hailey! Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us! So glad your vacation turned to the positive side!

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and all the food was amazing. Would definitely come back
Stayed 3 nights in Apr 2024
Response from Joan Canto - Sales Team on 12 Apr 2024
Dear Dylan, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

10/10 Excellent

Vrej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 11 Apr 2024
Dear Guest VrejMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The hotel clean, staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 10 Apr 2024
Dear Guest DarleneMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, cleanliness and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

6/10 Okay

Kevin, Loveland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 10 Apr 2024
Dear Guest KevinOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.It is a pleasure to know that you enjoyed our location and it will be a pleasure to receive you again.Best Regards,

8/10 Good

Tracey

Travelled with family
They should have mimosas available at breakfast. Bars don’t open until 11am After all we are on vacation and who doesn’t like a Caesar/Bloody Mary/mimosa with their eggs?….
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 8 Apr 2024
Dear Guest Tracey, Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Here at Wyndham Alltra, we continuously strive to meet your needs and we appreciate your feedback regarding our bar hours however unfortunately this depends on government law and there is not much we can do about it. Please allow me to apologize. We appreciate the time you took to share your comments, and it is our hope to serve you in the future. Sincerely,

6/10 Okay

Garrett Alexander

Travelled with partner
Disliked: Staff & service, amenities
Stayed 7 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 8 Apr 2024
Dear Guest GarrettMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

10/10 Excellent

Nohemy S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendliness of the staff and the room was amazing. Only thing that needs improvement is having more availability by the main pool. All chairs were reserved
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 8 Apr 2024
Dear Guest NohemyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and facilities. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we are already working to have more lounge chairs at the pool.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 Excellent

Leonardo Godina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall
Stayed 6 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 8 Apr 2024
Dear Guest Leonardo,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the place was beautiful overall. The beach was underwhelming. The North Beach would've been more popular if there was umbrellas for shade. It definitely was a more "party vibe" resort than we would've liked. The music was incredibly loud, to the point you couldn't talk to friends without shouting. They had loud party music in one pool, more chill music in the other, and a jackhammer going as they were renovating the deck. Overall the noise level was quite overwhelming - not really a chill vacation vibe we were going for. Their buffet food was the Mexican restaurant were quite good. The steakhouse was so-so and the Italian restaurant was okay. The pizza at the pool and the ice cream was awesome. Overall we had a pretty good time but probably wouldn't be our resort of choice going forward. If you like to party, then this resort is for you.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 8 Apr 2024
Dear Guest JacquelineThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you could not rest properly due to the noise and that the hotel's vibe was not to your likely. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our facilities and mexican and pizza restaurants. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to visit us in other season, to show you that we can have a more chill vibe.Sincerely,

10/10 Excellent

Nathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good, staff were great. Half way through the trip they decided to jack hammer through a raised platform near the pool
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on 8 Apr 2024
Dear Guest NathanThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and service. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, please allow me to apologize for the inconvenience with the works at the pool. Unfortunately, there are certains maintenance works that had to be done to improve your experience. It will be a pleasure to receive you again to show you the improvements.We appreciate the time you took to share your comments.Best Regards,

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we enjoyed our visit. It's a clean and nice resort. The pool is nice, however, it's nearly impossible to get a lounge chair. People put their towels on the lounge chairs and leave them there all day. We liked the north beach and bar. Although all of the locals come down and hang out in front of the resort. We enjoyed the tacos and pizza around the pool! We loved the daily activities and evening performances. The buffet restaurant was great for breakfast and good for lunch and dinner. The restaurants were okay, the Italian one was our favorite. Reservations weren't always available. The ocean view rooms face the streeet and it was very noisy! The resort across the street would start playing music at 4:30am and the management said there was nothing they could do about it. The day manager, Jacqueline, was very attentive to our needs and did what she could to remedy the situation. However, 4 out of the 7 days the music played and woke us up. We would not go back.
Stayed 7 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 5 Apr 2024
Dear Guest CelesteThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was noisy and that you couldn't enjoy the pool and properly. Unfortunately there are certain factors that are not in our control, but you can be sure that we are in a continuous improvement, and we are working already to get a better quality of rest for our guests. At the same time, please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, many thanks for your remarks regarding cleanliness and food. We will share your comments with Jaqueline to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Colleen Patricia, Merritt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spectacular location right on the beach. The area was kept very clean of seaweed that washed ashore. The security kept the beach free of any aggressive beach vendors. The cleaning and serving staff were extremely helpful and always friendly. The concierge were helpful. The activities staff kept things interesting and fun. The poolside bartender worked so hard as did the waiters to keep those drinks coming. They served up delicious concoctions like my favorite, the Happy Monkey. I would love to go back to this resort. My only complaint is the day pass for my son to visit and use the amenities including drinks and food was approx $100. Without the pass we had to leave the restore to see him. The pagodas around the pool are expensive $89-135 per day and there aren’t enough lounge chairs for everyone due to people not sharing them when they aren’t using them. Everything else was great!
Stayed 8 nights in Mar 2024
Response from Joan Canto - Sales Team on 5 Apr 2024
Thank you so much for your detailed feedback! We're thrilled to hear that you enjoyed our spectacular beach location and that our team went above and beyond to make your stay memorable. It's wonderful to know that you found our facilities clean, our staff friendly and helpful, and that you had a great time with our activities and delicious cocktails, especially the Happy Monkey!We appreciate your constructive feedback regarding the day pass pricing and availability of lounge chairs. Rest assured, we take all guest feedback seriously and will look into ways to improve these aspects of our resort experience. We want every guest, including your son, to feel welcomed and have access to our amenities without any inconvenience.We sincerely hope to welcome you back to our resort in the future and provide you with an even better experience. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for choosing to stay with us!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the experience was the people who worked at Wyndham Alltra PDC. Sprcial shout out to Gabriel at the front door who was extremely helpful. Also Diego the concierge who went out of his way to make sureyou were well informed about your options for a fun day.
Stayed 4 nights in Mar 2024
Response from Joan Canto - Sales Team on 5 Apr 2024
We greatly appreciate your kind words and are delighted to hear that our team members, particularly Gabriel and Diego, made a positive impact on your experience at Wyndham Alltra PDC. It's wonderful to know that they provided you with exceptional service and went above and beyond to ensure you had a memorable stay.Gabriel and Diego epitomize our commitment to delivering outstanding hospitality, and we will be sure to pass along your commendations to them. Their dedication to assisting our guests and providing valuable information reflects the high standards we strive to maintain at our resort.Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back to Wyndham Alltra PDC in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 Good

Debbie Mongloan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is just ok, international buffet is hit and miss, the Asian night food is horrible. Mexican Restaurant is not good, Italian is the best. The room cleaner is not good. Our body gel was empty since we arrive we left bottle open to remind them to fill up, but after 3 days still overlooked and not refill it.
Stayed 4 nights in Mar 2024
Response from Joan Canto - Sales Team on 5 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconsistencies you experienced with our food offerings and the unsatisfactory service from our room cleaner.Your comments regarding the international buffet and Asian night food not meeting your expectations are duly noted, and we will work closely with our culinary team to address any issues with quality and consistency. Additionally, we regret to hear that your experience at our Mexican restaurant fell short of your expectations, but we're glad to hear that you enjoyed the Italian cuisine. We will pass along your compliments to our Italian kitchen team.Regarding the oversight with the body gel in your room, we are truly sorry for the inconvenience this caused during your stay. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future.Your feedback is invaluable to us as it helps us identify areas where we can improve our services and enhance the overall guest experience. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this place
Stayed 3 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 3 Apr 2024
Dear Guest JoseMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this resort. The location, food and staff are all amazing! We would definitely go back and recommend to anyone looking for a wonderful all inclusive resort in Playa Del Carmen.
Stayed 7 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 3 Apr 2024
Dear Guest Tiffany,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service, location and food amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an adults only property. It was clean and safe and right on a small beach with a fantastic view from a balcony that came with a hammock. Staff was always helpful and polite though for three days I asked for face clothes that I never got during my entire stay. If your room overlooks the pool area it can be very loud until 10 PM when the pool calms down. The food was good with decent variety. It was easy to make reservations for the upper end dining options which were excellent. The downsides of staying here are that you have to rent a cabana for $79.00, there are no free options and limited lawn chairs to use for free. The beach is not really useable for swimming. You can walk next door to a really nice beach, however, other hotels have their chairs and cabanas set up and you cannot use them or even rent them so bring your own chair and towel and fight for limited space. Lots of fun places to eat within walking distance and several drinking establishments.
Stayed 4 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 3 Apr 2024
Dear Guest KimberlyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you experienced issues with the noise, face clothes and sunbeds during your stay. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our service, food, location and cleanliness. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you in the future.Sincerely,

10/10 Excellent

sandra olivia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Muy limpio muy amables y muy buena atención
Stayed 4 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 2 Apr 2024
Estimada Sandra OliviaMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio y limpieza fueron primordiales para hacer su estancia inolvidable.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nos encontramos en mejora continua para la entera satisfacción de nuestros huéspedes.Sinceramente,

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is smallish and they are fighting the never ending battle of seaweed washing up on shore. But they fought that fight well everyday! Great people, great food options, and an easy walk to the safe market area a block away. Many of the market area merchants are a little aggressive to get your attention, just more of an annoyance than anything for some of them. Wish there was a bar option before 11am, but otherwise had a great stay and would do it again!
Stayed 7 nights in Mar 2024
Response from Miguel Ángel Morales Rios MOD on 2 Apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Sabarna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Joan Canto - Sales Team on 1 Apr 2024
Dear Sabarna, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we apprecoate the time invested in sharing your experience.

10/10 Excellent

ULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean excellent service and beautifull
Stayed 4 nights in Mar 2024
Response from Jaqueline Sosa Manager on Duty on 1 Apr 2024
Dear Guest ULA,Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive rating and are thrilled to know that you had a great experience during your time at Wyndham Alltra Playa del Carmen Adults Only, All Inclusive Resort. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards.

8/10 Good

Ricardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the staff service and overall experience. Cleanliness of towels and halls could be improved, as well as quality of the specialty restaurants.
Stayed 4 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 1 Apr 2024
Dear Guest RicardoThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the cleanliness. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 Good

Patrick S

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort, really fun. The staff is exceptional. Could use an update sooner than later but it’s very good. Restaurants are good, not great but a great variety. My one and only complaint was getting a couples massage and paying for a hot stone upgrade, we had been there only one day and had gotten a lot of sun, a little sunburnt on my shoulders but not much, they refused to give us a hot stone massage and switched it to cold stone - it was terrible. My girlfriend wasn’t burnt at all and they wouldn't give her a hot stone massage either. The couple we travelled with both got their hot stone massage and were both at least as burnt as I was. The massage was a disaster and it angers me 6 days later typing this. I get a lot of massages, especially on vacation and this has never happened. My shoulders are worse than they were when I arrived. Time for some CBD oil and my Theragun.
Stayed 7 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 1 Apr 2024
Dear Guest Patrick SThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your spa experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive the massage that you wanted. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. On the other side, it is a pleasure to know that you enjoyed our service and facilities. We will share your comments to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to let is know if this happens to give a personalized service.Best Regards,

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 1 Apr 2024
Dear Guest JeremyOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on 1 Apr 2024
Dear Guest DanielOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with the best staff ever. 10/10 would recommend to anyone looking for an escape!
Stayed 7 nights in Mar 2024
Response from Joan Canto - Sales Team on 30 Mar 2024
Dear Derek, thank you for choosing Wyndham Alltra as your host for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.