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"Awesome pool"

"Staff was amazing, they put 110% into everything form the minute you arrive to the moment you leave. The best all-inclusive I've stayed at in Mexico. Already planning to return later this year."

"Everything was great!"

"You'd better keep all of your valuables in the safe!!! I found the house keeping staff stealing money. I hid all of my Canadian bills rolled in a scarf and tucked away in the bottom of my backpack in the closet. When my daughter and I returned to our room, we found the housekeeping staff coming around my daughter's bed from the direction of the closet. She went to grab couple of pillows off the foot of my daughter's bed and dropped bunch of Canadian $20's and $5 bills. She grabbed them and gave them to me and when asked she said "they are yours" Since my daughter did not bring any Canadian money with her, I grabbed the backpack out of the closet. My scarf has been tampered with and total of $100 was missing the exact $100 that supposedly fell off my daughter's bed who did not bring any money with her. We reported this incident to the hotel concierge and filed an incident report and the security personnel was involved. The next day, I was told that the house keeping staff denied having stolen the money. I was told that she will not be cleaning our room and she'll be assigned to another area. After, I felt so unsafe and suspicious of all the staff even though they are very friendly and attentive. I had to make sure to lock the patio door and the front door and lock everything up in the safe. This incident certainly marred otherwise a lovely family vacation in a very nice hotel."

"Third floor pool was the only swim up bar. It had a film in the back right corner that we had to constantly stay away from or move to the filter. There was a dead lizard at the bottom of the pool at one point. Not sure how often they clean it. Bali beds are an up charge even afternoon when they haven’t been used and it’s with items (lobster dinner and tequila) that we wouldn’t have wanted. No info given regarding restaurants days open, times or that majority needed reservations at check in. AC broke in room 2x after being moved. Food was delicious. Don’t get a room by the pool- if you want to nap or go to bed early, The stairs hinder housekeeping and in the AM you hear them pulling or pushing carts up or down stairs in the hall. It wasn’t the most relaxing, but we enjoyed it and maneuvered around issues that didn’t work for us to make the best. Overall it was close to 5th Ave- something we’d never done and it was a new experience! Some staff weren’t the friendliest or helpful. Daily entertainment lacked but again gor the mo ey it was a good resort. "

"I loved my stay! It was perfect for my family of 3. The room was beautiful, the staff was amazing and the food was great! I loved it so much and look forward to coming back soon."

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"It was a great stay everything was awesome .The customer service was amazing.Such a beautiful experience. The only thing I would improve on is have more day time entertainment down at the beach pool . I found the adult pool was way too hot not refreshing at all so we spend most of our time was at the beach pool the water was refreshing,and great views "