Interior

Reviews of Hotel Casa De La Palma

3.5 out of 5
Hotel Casa De La Palma
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 93 reviews" "
Rating 8 - Good. 29 out of 93 reviews" "
Rating 6 - Okay. 13 out of 93 reviews" "
Rating 4 - Poor. 9 out of 93 reviews" "
Rating 2 - Terrible. 3 out of 93 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie

Stayed 2 nights in Jan 2024

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023

4/10 Poor

Alejandro

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023

8/10 Good

Gail, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2022

10/10 Excellent

SCARLETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing, this hotel is perfect and full of old charm. I think next time i will book for at least 10 days...this hotel helped me fall in love with Puebla and i cant wait to return...i do wish the rooms where all listed on the hotels site so you knew which one you were actually getting so do your homework or call ahead
Stayed 2 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is for the traveler who wants to have a taste of the traditional architecture and the flavor of the old city in their living situation. The rooms are large, comfortable and full of character. The hotel has all the problems of a 300 year old property, but the staff is committed to keeping the hotel in good order. If you want to have an experience that is just like any other chain hotel go somewhere else. But if you want a real Puebla location this is it.
Stayed 2 nights in Sep 2021

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming and covid conscious. Great value.
Stayed 1 night in Sep 2021

4/10 Poor

Lorena

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We were really looking forward to staying at the hotel because of its location to the city centro and it’s quaint appearance in photos. The room itself was fine. We loved the wood floors and the beautiful windows. The rooms do get hot but you can open the terrace doors. This might become a problem when sleeping because of street noise. It didn’t bother me. The bedspread was dark and had a hole in it and I wondered if it is ever washed but the sheets and towels were clean. Ok. Now for the poor rating. The toilet barely flushed. This created a big problem with 3 people sharing a bathroom. The shower pressure was low, which I would expect in an old building but this was ridiculous! It was hard to even wash your face in let alone try to wash thick hair in. We could plainly hear the next door bathroom shower and it didn’t sound like it had the pressure problems ours had. We could also hear their conversations as if they were in our room. There was a gap in a wall that allowed you to see into the next door bathroom. Also, a bedroom lamp did not work. Unfortunately we found the conditions unacceptable after 2 nights of this. We were prepaid 7 days and contacted Expedia about the issues as well as the hotel. They were unwilling to refund any money for the 5 nights we stayed somewhere else despite our complaints. I understand they were following a policy I agreed to but I also agreed to pay for facilities that would at least be usable. May the water issues were just in our room?
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial architecture in a great location. This is our second time here and will return.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience in a lovely colonial hotel!
Hotel Casa de la Palma is a beautiful colonial hotel located very close to the zócalo and museums in the city of Puebla. I had a lovely room with a balcony, high ceilings, tiled floors and even a stain glass window in my bedroom. There is a complimentary breakfast as well. I would definitely stay here again and recommended it to my friends if they're interested in staying in the city of Puebla.

10/10 Excellent

Murphys, Delta BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel near zocalo in centro historia Puebla
Really enjoyed our stay here. Large rooms! Beds are very firm. Hot water takes a few minutes to get going but all is fine afterwards. Breakfast is good! Yvette is amazing! So helpful!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored, central, quiet & comfortable
A Luxury rustic convent very well restored, great restaurant, pretty garden courtyards, a street parade we joined in (mid dec) and poolside fun. In middle of town but very quiet rooms. Comfortable beds not hard or too soft, just right. Needed a few days longer!

8/10 Good

John, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, quiet street, historic hotel
Three night stay in this centrally located historic hotel turned out to be an excellent choice. The staff was helpful in providing information, purchasing bus tickets, calling taxis and arranging tours. It is located on a corner of quiet streets but is only located a couple blocks from the Central Square. Our room was elegant but only opened up to the center courtyard, so if you want a room with windows to the outside, you need to ask. Breakfast is basic, but cooked to order.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Puebla, bar none! Centrally located, great rooms, super helpful and friendly staff!

10/10 Excellent

Ruben, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
It was great

4/10 Poor

Horst, Miami

Disliked: Staff & service, property conditions & facilities, room comfort
Just for a night, not more
Let me get this straight. I booked because of the reviews. This time I did wrong to go with the reviews. I stood 3 nights and it was the worst experience from my past hotel bookings. I spend 3 nights a week in Puebla for work and usually I´m not picky. I bring it to the point: No water (and if then drops of cold water), terribly hot in the room because no windows and no fresh air to catch, shampoo and towels were not replaced. Breakfast is supposed to start at 8 a.m. but if the cook needs to be on the reception desk then it starts later or the waiting time for coffee etc. extends extremely. I do not recommend this for families. Important to mention: I booked the Governor Suite to avoid surprises but was very disappointed after. Puebla has to offer much better places for this price range.

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marc, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Charm
My stay at this hotel was excellent in every way. The staff were both pleasant and helpful, the room was exquisite and the location couldn't have been better. I would highly recommend this place to anyone wishing fir an authentic and enjoyable experience in Puebla.

8/10 Good

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris

Liked: Cleanliness

8/10 Good

Barbara, Port Colborne, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Centrally located beauty.
We love to stay in this beautiful Historic Hotel very close to the zocala of Puebla. The rooms are very large with high ceilings and antique furnishings. The beds are comfortable and the wifi works well. We have always been able to park right outside the door, very convenient for unloading luggage. This hotel is dog friendly and they don't mind big dogs. Everything in the hotel beautiful, many paintings and statues and the people at the front desk speak English and are very helpful. Only negative is lack of elevator but when this property was built they didn't have them. One of my favourite hotels on our Mexico trip.

4/10 Poor

Arturo, Mexico City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice colonial building but shabby and dingy
Hotel is located in the heart of Puebla's Historical Center. It's a beautiful colonial building, but rooms are dusty, they smell bad, beds are uncomfortable, old and smelly pillow cases and bed sheets. In the bathroom, the shower head just sprinkled water all over the place, you have to flush more than twice because the tolilet doesn't work well. On the other hand staff, especially female staff were great! Super helpful and friendly. Great free breakfast. Overall, hotel could be much much better if management would spend a few pesos fixing and renovating stuff.
Dining hall
Suite Gobelinos
Suite Gobelinos bed
Balcony view

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, close to everything we needed. Would book again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice staff and good breakfast (included)

8/10 Good

Robert, Fort Worth texas.

Liked: Cleanliness, property conditions & facilities
Leaky Room
It was raining and as I lay down to sleep water started dripping on my head. It was a hard rain so I do not fault the hotel. They upgraded me to a larger room. The problem was that in packing so quickly to change rooms I forgot my bathing suit in the leaky room bathroom. I went to tell the guy at the front desk that I needed to go back. My Spanish isn't the best and he was frustrated. He acted like I was a complete idiot. He made me feel like it was all my fault and I wanted to go back into the old room and steal something. Was too bad as it was a nice hotel and the food was great. I speak two other languages but it's unfortunate that this guy thought I was a thief and moron.

10/10 Excellent

RobertE, Fort Worth, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful hotel. Awesome location. The staff was wonderful and the food was great. Loved it!!!

10/10 Excellent

Charles, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We enjoyed a lovely stay.

10/10 Excellent

Charles, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Stay
A romantic-ish getaway.

8/10 Good

Martin, Sarasota, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in historic building .
The Hotel is conveniently located in the historic district within 5 walking minutes from the Zocalo, the central Plaza. The whole historic district can be walked from there within about half an hour. There are two parts of the hotel so make sure you choose the more expensive one for better rooms. The rooms, called suites, are very spacious, decorated with antique furniture. the bathrooms are furnished simple but functional. After all it is a very old building. Room and bathroom were very clean. Staff was very friendly and helpful, with some knowledge of the English language. Included breakfast was simple but satisfying. There are some parking spaces in front of the hotel in case you have a car. There was some noise during the night from the street, especially on the weekend, so sleep quality was somehow affected, but you are in the center of the city after all. In any case, Puebla was worth a trip. Don't miss the ruins of Cholula and Tlaxcalla area.

8/10 Good

Gee Yanes, Oakland

Liked: Property conditions & facilities
Convenience Location
This Hotel was ok, it has a very convenience location which made our trip easy, some noise during day time, but quiet at night. Overall, I do recommend this hotel.

6/10 Okay

Verified traveller

Liked: Room comfort
decent hotel with great location
Hotel Casa de la Palma is an interesting hotel with a fantastic location (1 block from zócalo and cathedral). The lobby and rooms were chock full of 19th-century period pieces and an excess of china figurines. The suites are immense, the beds comfortable, and the sheets were clean and soft. My only real beef with this hotel is that the bathroom could have been cleaner. Nothing worse than seeing someone's long black hairs in the shower (when you have short blonde hair) and toothpaste spatter on the wall behind the sink. The staff was friendly enough, and the breakfast was fine. Also, the window are sound-proof so the rooms are pretty quiet.

4/10 Poor

Seb, Mexico City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So disappointing!
The staff is nice but this hotel is dated and in bad condition. My room was dusty and dated; old dusty carpet, dusty ugly bed cover, dusty curtains. The white sheets had stains and a long black hair that was not mine and the pillows a poor quality foam chips. A light bulb was missing in the bathroom and I had a general feeling of dirtiness. In addition, the breakfast that is included is boring and they did not have a parking for my car so I parked at the public parking next to the hotel for around 30$ for 24h! I booked the room on Expedia when I saw the picture of the room but it seems that the picture was a different suite. I travel a lot and that was the worst hotel I have visited for the las 10 years. There are better options in Puebla, no I know.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maury Estes Review
Nice hotel and area. Diana was very helpful at front desk and with any questions. All staff was professional. No elevators could be a handicap for some guests. Nice restaurants and shops in the immediate area. I would recommend the hotel and stay there again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little hotel in a great location.
This hotel is beautiful and very well located, super close to the Zocalo. Check in was very easy even though I arrived a few hours before check-in time. The staff was very friendly and the room was huge. The bed was really comfortable and the room had a small balcony that overlooked the street. The only problem was that the bathroom smelled pretty strongly like sewage - not pleasant at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, beautiful period building
Position, position, position - very close to the Zocalo but just far enough away so it wasn't noisy. Friendly, helpful staff. Period character room, good size, comfortable bed. Plumbing good. Beautiful building. We enjoyed our stay very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
The Hotel was in a great location! The room was amazingly spacious and vintage. All staff was exceptional and willing to give personal assistance.

4/10 Poor

maxipoo

Liked: Cleanliness
Disliked: Staff & service
No thanks. Much better choices around town.
Never received an important early morning wake up call after initial and follow-up requests. Historical is great but not combined with a moldy and slightly sewagey smell. One clerk was friendly, another rather snooty.

8/10 Good

Joe, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Casa de la Palma
Very nice, small hotel, very convenient to the Zocola. Nice street. All the employees were very nice and spoke enough English to answer our questions. Only wish our room or the hotel lobby had some comfortable seating.
Atrium where breakfast is served
Doors to rooms, 2nd and third floors.
Street in front of hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
The hotel staff members. and their service were without a doubt excellent. They made every effort to be helpful on every occasion. The room was beautiful. It had an old world beauty that was very Europeon, but completly Mexican in its charm and feel. The location was perfecty situated. This made it very easy to walk everywhere. The popular location also made the noise level a little higher on the weekend.

8/10 Good

David, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very Hot Rooms
Overall a very nice little boutique hotel. Service and staff were very accomodating and nice. Only drawback was the heat at night. I had a room with no windows and it got uncomfortably warm at night even though it was very cool outside. Staff said they were looking at putting in A/C and welcomed my comments on the heat in the room as it would help justify the purchase.

2/10 Terrible

EDUARDO

Travelled with family
Nos cambiaron de habitación porque no salía agua en el baño para podernos duchar. Por la noche hay cucarachas. El wifi funciona a ratos y poca cobertura. Todo muy viejo y no se ve el mantenimiento. Para no volver.
Stayed 2 nights in Feb 2024