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Reviews of Estrella de Belem

4 out of 5
Estrella de Belem
2 Oriente 410, San Pedro Cholula, PUE

Reviews

9.8

Exceptional

Rating 10 - Excellent. 164 out of 186 reviews" "
Rating 8 - Good. 19 out of 186 reviews" "
Rating 6 - Okay. 0 out of 186 reviews" "
Rating 4 - Poor. 2 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room!
Stayed 1 night in Jan 2024

10/10 Excellent

WILFREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious room next to a courtyard with a helpful staff. The view both at night and during the daytime from the rooftop deck is fantastic. Sadly a cloudy day obscured the view of the volcanoes. Property is within walking distance of all of Cholula's main attractions. They do serve a very good breakfast in their attractive courtyard near the front desk, but it is a little difficult to understand from their hotel book in the room and website exactly how it works. Talk to the staff to clarify that. Overall a very pleasant stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Stayed 2 nights in Nov 2023

10/10 Excellent

Isidro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Sep 2023

10/10 Excellent

Ana, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Paladia Petty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hospitality of the staffs. Check in was smooth, we got the doubled beds room and it was spotless. I tried the massage and it was very excellent with a very reasonable price. Easy to walk to the pyramid, churches , and shopping. Highly recommend this hotel!
Stayed 1 night in Aug 2023

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A jewel of a small hotel, very beautiful and tranquilo and so close to everything in Cholula.
Stayed 3 nights in Jun 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Easily one of the nicest places I’ve ever stayed at! Room was lovely and spacious. The grounds were serene and the staff was so incredibly nice and helpful. Had an amazing stay there! Highly recommend it!
Stayed 3 nights in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, beautiful courtyards, nice rooftop sitting area and very friendly and helpful staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Robert, Xalapa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High cielings and exposed brick walls. Central location was great!

10/10 Excellent

Jorge Alberto

Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Aug 2022

8/10 Good

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Estrella de Belem Cholula
charming B&B with updated amenities, walk to sights and downtown. Superb breakfasts, attentive service. Loved our stay. Let down by the Spa services.
Stayed 2 nights in Jul 2022

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cholula’s place to stay
Fabulous! Impeccable rooms and staff attentiveness went well beyond expectations. We will definitely return.
Stayed 2 nights in Apr 2022

10/10 Excellent

Vicky, Downey

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was such a great surprise! The hotel’s location, the amenities, and the staff were amazing. We definitely recommend it and look forward to coming back soon!
Stayed 3 nights in Apr 2022

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Timothy John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, great location.
Amazingly beautiful hotel with the best location in San Pedro, just steps from the pyramid and surrounded by great restaurants too.
Stayed 1 night in Jan 2022

10/10 Excellent

Jorge R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good boutique Hotel
Kind staff, centric Hotel, quite and within walkable distance to restaurants and major attractions in downtown.
Stayed 1 night in Sep 2021

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old mansion that is wonderful. You will not be disappointed
Stayed 2 nights in Aug 2021

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay with a wonderful breakfast every morning and very helpful staff
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is is our third time staying at Estrella de Belem, and they consistently offer excellent service. It is a delightful retreat.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! So peaceful and calm. Everyone was so attentive and polite. We were at peace the entire time. The rooms are exquisite and everything was clean.
Stayed 1 night in May 2021

10/10 Excellent

Timothy john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

10/10 Excellent

Sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique, Great Location & Service
Excellent location for visiting Cholula pyramid tunnel system, Museums, Church, zocalo, shopping, restaurants everything. Hotel is unique. Service is excellent. Room, bath, linen all spotless clean. Food is above and beyond expectations.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we like is the privacy and kindness of the staff. The reception staff speaks very good English. This hotel is worth the double for what you pay for. The location is near to everything in a walking distance. The included breakfast is fantastic. You won't regret if you choose to stay in Cholula.
Stayed 1 night in Nov 2019

10/10 Excellent

Manu, San Antonio, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is top quality in all aspects. Staff is extremely friendly and professional. Rooms are nicely decorated. Quiet area and close to the pyramid and within 5 minutes walk to the main plaza. However, the main reason you should stay at this hotel is the breakfast included. They have up to 9 different main items o choose from the night before and the taste and presentation of it are top notch . It comes with bread, yogurt, juice and hot drinks. I had meals I had never experience before and believe me they were off the charts.
Stayed 3 nights in Oct 2019

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel with great service. Delicious breakfast.Great location for walking around Cholula.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in general ,the staff makes you feel like home.
Stayed 1 night in Aug 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot thank the staff enough. I had known about this property for years since my parents stayed but this was my first time. My fiancee and I have never experienced such great service! They also had a bottle of champagne and flowers to commemorate the moment. You must stay here!!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Annetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next level luxury
Estrella de Belem is one of the most beautiful small hotels I have ever stayed at. The rooms are gorgeous. The service is impeccable. It is our second time staying there. We feel that it is like a second home- we’re so comfortable there. The breakfasts are outstanding and are included with the reservation.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff, beautiful room and grounds
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Cholula Hotel to stay
Amazing place, attentive staff. Rooms are quite comfortable. Great location and delicious breakfast included. For sure will visit it again. Jacuzzi on roof has a nice view.
Stayed 1 night in Sep 2018

10/10 Excellent

Mari, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recently stayed at the boutique hotel Estrella de Belem in Cholula, Puebla, and my family and I were wowed by the uniqueness of the place as well as the excellent all-around service provided by the staff. From the moment that we walked in, the feeling was a good one. Saying that this hotel is beautiful is an understatement. It has an old design with a modern feel. The decor is fantastic, and most importantly, the entire place is clean and quiet. The pool area is not very large, but it is beautiful, and it has a great view of Our Lady of Remedies Church located on a fantastic nearby hill. The hotel is very close to most of the"things to see in Cholula." You can walk to the archeological center, museums, churches, El Zocalo, shops, cafes, restaurants (including a vegan restaurant), the train, and so much more! The staff is helpful, friendly, cordial, professional, and hospitable (especially Gabriela). The breakfast at this hotel is delicious; the bread is baked in-house. Everything about the experience will feel like high quality. My sister has worked for a well-known worldwide hotel organization, and she was impressed by Estrella de Belem. She wants to go back and bring her husband. After checking out, we received a thank you email from the hotel. If you visit Cholula, Puebla, this is the place where you will want to stay. We certainly will.
Stayed 5 nights in Sep 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Sam, Bentonville, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay in Cholula! The staff was nice and the room was clean and quiet. I will definitely come back!
Stayed 1 night in Jun 2018

10/10 Excellent

J, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful home made breakfast by request. Staff was super helpful at check in, they helped us park our car (indoor) and answered all of our questions. Check in was super fast and efficient, as opposed to many other hotels in Mexico. Beautifully restored property, exquisitely landscaped spaces, amazing rooms/great atmosphere!
Stayed 1 night in Jun 2018

10/10 Excellent

Annetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfort
We just returned from 6 days at the Estrella de Belem. It is a beautiful former home. Our room was gorgeous, the bathroom was grand and spotless. Our stay came with a daily breakfast which was next level. Fresh juice, coffee, danish, fruit kebabs with chocolate sauce, yogurt with granola, then a main course. Breakfast was our main meal of the day. It was elegantly served and delicious.The service and attention to detail was fabulous. There is a small rooftop pool which my daughter enjoyed in the late afternoons. Within minutes of her going to the pool, someone would arrive with towels.The hotel is well located. We can’t say enough good things about this hotel. When we first arrived, there was loud music coming from a nearby club. We were concerned that we weren’t going to be able to sleep. The hotel’s manager took our complaint seriously and lodged a complaint with the club The noise was no longer a problem. 6/5
Stayed 6 nights in Mar 2018

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
I can use one word to describe this hotel: amazing!
Stayed 1 night in Jan 2018

10/10 Excellent

andrea, oklahoma city usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown, excellent breakfast
We were very comfortable during our stay, very quiet
Stayed 1 night in Dec 2017

10/10 Excellent

James, Michigan west side

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed Hotel Estella de Belem
The staff was very courteous and friendly, always a smile and a greeting. Our room named Giorgione, was spacious with a very tall beamed ceiling, two wonderful double beds each with many pillows, heated tile floor for coolest night, a/c for day if need. The attached bath/shower with great water pressure and spacious tub, thick monogramed towels and bath robes, extra lotions, soaps etc., the sink is huge and beautiful with brushed stainless fixtures, two lights and exhaust fan. The maid did an excellent job daily. There is a courtyard with benches, grass and topiary trees in front of the room. The short hall leads to the finest breakfast you can imagine. One can order the night before and it is served by a tuxedoed waiter and helpers. The chef is supreme. Fine coffees, rolls, eggs, shrimp, avocado all sliced with precision and assembled into a work of art. This is a 5 star hotel with gourmet kitchen dining in a pleasant courtyard. Easy walk to pyramid, 3 blocks, other restaurants, and shopping.
Stayed 4 nights in Nov 2017

10/10 Excellent

Robin, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel in a charming town
Can't say enough positive about this hotel and its staff. Rooms were spacious and charming. The breakfasts were 4 star - homemade breads, fabulous breakfast entries. We also did massages and they were good as well. Would definitely return. Excellent value.
Stayed 3 nights in Nov 2017

10/10 Excellent

Barb and Craig, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to explore Centro Historico!
Location is perfect, the staff is very helpful and friendly. And the breakfast - well let me just say you are in for a culinary treat!
Stayed 3 nights in Oct 2017

8/10 Good

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but: why doors are closed at 8 pm?
There is no lighted sign at the entrance to this small hotel, so it is very difficult to find it if you have to check in at night. This is a large house at the corner of two streets in downtown, but the main door is not so evident. Even a very small lighted sign would make a big difference, please! Room #1 is very spacious, comfortable bedding, nice bathroom. Breakfast is delicious.
Stayed 1 night in Jun 2017