Ratings based on 173 Verified Reviews

4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Earthquake

Posted 29-Jul-2017
On arrival to the hotel there was a 6.9 earthquake . The staff were u helpful and gave us no information as to what to do in this situation I feel that as a country that is prone to these events they should have a plan of action in place . Other than the staff saying 'what do you want us to do we are not god ' we understand this but feel some direction of the best place for us to be would have helped ! We shall not be returning to this resort but would return the kos
Comment from Hotel Management
05-Aug-2017 by Michelangelo Resort & SPA, Hotel Management
Dear Guest, please accept our sincere apology for the experience you have got from the earthquake. We understand your frustration. We feel it is fair to say that your review does not correctly portray a realistic picture of the situation. The hotel management and staff were present at all times to offer any assistance required and to implement hotel emergency procedures. It would be a pleasure of ours to welcome you back to the hotel and we are sure you would leave with a totally different opinion to that of the one you have reviewed.
2 out of 5
by A verified traveller

Impersonal and definitely not value for money

Posted 23-Jul-2017
Cons: The culture needs to change so that the guests are made to feel individual and special as one normally finds when paying room rates at these levels.
Location: The location is higher up and very windy.
During our two week holiday in the Dodecanese, we met many helpful, friendly islanders, few of whom work at this hotel. We were disappointed to be met by unfriendly reception staff and the management passed guests by without smile or even a hello - so different to the usual cheerful greetings received elsewhere. Will not go back and certainly not recommend compared to many other alternatives available and much lower rates..
Comment from Hotel Management
30-Jul-2017 by Michelangelo Resort & SPA, Hotel Management
Dear Guest, Thank you for writing a review on Expedia. It was extremely disappointing to read your thoughts especially since none of your comments were passed on to the team during your stay at the hotel. Our team are focussed on customer satisfaction and we always endeavour to offer the best possible service and facilities. Having read your review in detail I have noted your constructive comments and I will act upon these where necessary. We do hope that you are not deferred from travelling to one of our hotels in the future. Sincerely, Michelangelo Resort & SPA
3 out of 5
by A verified traveller

Gorgeous pool area; otherwise a huge miss.

Posted 03-Jun-2017
Clean, comfortable experience. I do not recommend relying on the all-inclusive packages (or even half-board) as the cuisine leaves something to desire. Also, please make sure that you really listen to the hotel staff and make reservations at least 24 hours in advance of your stay in order to dine at Mediterranean (the non-buffet option). The pool is incredible; the rooms are straight up Prince circa 1999.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Fab resort

Posted 11-May-2017
Lovely resort in an area not too close to the centre but just 10 mins by car. Go for a sea view room because the scenery is to die for. Hotel staff are amazing with champagne breakfast each morning and amazing food every time. The spa is lovely. Gym is small but still a bonus. I will definitely come here again.
Comment from Hotel Management
16-Jun-2017 by Chrisa Tsatrsakla-Reservation Manager, Hotel Management
We thank you for taking the time to review your stay with us. We are very pleased to hear that you enjoyed our hotel and our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

wonderful

Posted 02-Oct-2016
Relaxing, stunning setting. Clean hotel with attentive staff. Infinity pool lovely (though really cold when we went - end Sept). Overall a good experience & would recommend.
Comment from Hotel Management
15-Jan-2017 by Michelangelo Resort & SPA, Hotel Management
Dear Guests, Thank you for your wonderful feedback. We are delighted to know that you enjoyed a relaxing stay. Your kind comments about the beauty, the cleanliness and the personnel are much appreciated. Recommending our resort to future travelers is rewarding. We are looking forward to hosting you back very soon in future. Warm Regards, Michelangelo Resort & SPA
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Oct-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Great resort

Posted 26-Sep-2016
One of the most amazing pool I ever saw in my life. Good service at the pool bar from the staff. The only that needs a little to improve is the verity of the room service menu it's very limit for vegetarians.
Comment from Hotel Management
15-Jan-2017 by Michelangelo Resort & SPA, Hotel Management
Dear Guests, Thank you for posting your positive review. It was with pleasure to read that you highly enjoyed the service delivered by the Pool bar team and that you were fascinated by the beauty of the Infinity Pool! We will take into consideration your input, as our primary aim is to offer you the highest services. Looking forward to welcoming you back in the near future. Kindest Regards, Michelangelo Resort & SPA
4 out of 5
by A verified traveller

great hotel go you wont be disapponted.

Posted 19-Sep-2016 on Hotels
not much vegeterain choice in buffet but not a problem as you can easily get to town.
Comment from Hotel Management
13-Jan-2017 by General Manager, Hotel Management
Dear Guests, Thank you for posting your comments. We greatly appreciate you recommend our resort to future travelers. We are glad that you enjoyed so much your stay. Your input about the vegeterian selection will be taken into mind and discussed with our Chefs, Your feedback always helps us to improve our services. Looking forward to hosting you back in the near future. Best Regards, Michelangelo Resort & SPA
5 out of 5
Recommended
for Couples
by A verified traveller

Very impressed with everything!

Posted 12-Sep-2016
Pros: It had a contemporary décor but still very comfortable. Our favourite aspect of the hotel was definitely the infinity pool and the spectacular views
Cons: As mentioned above, the shower in the bedroom could have been improved.
Location: We didn't venture out much, but when we did Kos was very lively and there's obviously a lot going on. Restaurant Barbounia was amazing!
As soon as we arrived (about 10:30pm) we were greeted with a friendly face, a lovely cold cocktail and cool flannel to refresh ourselves after a long day travelling. We were really impressed by the décor, facilities and layout of the hotel (very spacious). Our room was lovely and big (comfort room with sea view) and the bed was SO comfortable! Only niggle is that the shower was a bit weak and it was difficult to find the right temperature (i.e. not freezing cold or boiling hot). For a 5* hotel I'd have expected a strong power shower / rain fall shower to match the 5* quality of everything else at the hotel. The food at breakfast, lunch and dinner was very good, considering it was buffet style - as previous experience has meant mass catering = a decline in quality. The infinity pool is incredible, breathtaking views, comfy sunbeds. The beach was also lovely, although we only visited this once, it's nice and quiet and the sea was gorgeous (clear and warm). Overall we were very very happy with our stay from start to finish.
Comment from Hotel Management
25-Jan-2017 by Michelangelo Resort & SPA, Hotel Management
Dear Guests, It was great to see your comments posted. We are delighted that our resort earned the best of your impressions in terms of design, architecture, and comfort. Your description about the accommodation, facilities and our cuisine are much appreciated. All mentioned are rewarding and inspiring. Moreover, please rest assured that we have into account your inputs about the shower. Your feedback will be utilized moving forward. Looking forward to hosting you again for another memorable stay of yours. Best Regards, Michelangelo Resort & SPA
5 out of 5
by A verified traveller from UK

Premium hotel, relaxing with excellent facilities

Posted 09-Sep-2016 on Hotels
Hotel was of a very high quality, great service and lovely sea views. Rooms were great, clean and spacious with good sized balcony with a sea view. Very impressed.
Comment from Hotel Management
13-Jan-2017 by General Manager, Hotel Management
Dear Guests, We are grateful for your outstanding feedback. Thank you for highlighting steady qualities of our services, as enhances our good reputations and rewards our intentions and efforts to provide with the best. We anticiape to welcoming you back to charge with more beautiful summer memories. Best Regards, Michelangelo Resort & SPA