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Reviews of TownePlace Suites by Marriott Orem

2.5 out of 5
TownePlace Suites by Marriott Orem
873 N 1200 W, Orem, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 576 reviews" "
Rating 8 - Good. 167 out of 576 reviews" "
Rating 6 - Okay. 55 out of 576 reviews" "
Rating 4 - Poor. 16 out of 576 reviews" "
Rating 2 - Terrible. 9 out of 576 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jackelinee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
nice, easy and convenient
Stayed 4 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stay was fine for the most part. The only issue we had was the building is a bit older and not well maintained. The elevator broke down and my 11 yr old got stuck in it and the fire department had to come and fix it. Took the stairs the rest of the stay. She was a bit shaken up but okay in the end. Not a fun experience while on vacation.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice, spacious, and in good repair. The bed was comfy, the breakfast was good. The only fault I could find was the fitness room was out of sanitizing wipes and could've used a box of tissues on the counter. The property is easy to find, just off the freeway, but there wasn't much noise from the traffic. We had a great experience, we'll be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find - right off the freeway - great breakfast - comfortable beds - great value for the price
Stayed 2 nights in Mar 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Tanner on 5 Mar 2024
Dear Guest, we greatly appreciate your feedback. We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Jason

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 8 nights in Feb 2024
Response from Tanner on 5 Mar 2024
Dear Guest, thank you for taking the time to leave us some feedback. We greatly appreciate it.

10/10 Excellent

Sean

Stayed 1 night in Feb 2024

10/10 Excellent

Isis

Stayed 2 nights in Dec 2023

10/10 Excellent

james

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dawna

Stayed 1 night in Dec 2023

8/10 Good

jacob

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

sharee

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
needs updated and renovated
Aside from the new nice carpet, the rooms need updated with electrical outlets for usb cords, the bathroom was tiny and dumpy! When sitting on the toilet, the toilet paper was low and behind your butt and hard to reach. the sink is low and no counter space. Needs a renovation!
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
Ehh..
Overall the hotel was fine. Good location for what we were there for, but downside of that was it was VERY noisy. Both outside and inside... Walls are thin. If you're a heavy sleeper, you're fine. But both outside traffic/car noise every night and one night of called in noise complaints from kids running & jumping the floor above causing our light fixtures to shake.... didn't leave for good night sleep any of the 3 nights we stayed. Will you always have kids above you? No. And I'm a parent of 3, so don't get me wrong, I get it that it's not always silent... but enough to shake the light fixtures of the room below is not cool. Outsider noise... well you never know I suppose. We all came home without major issues or bed bug bites, so I call it successful. Probably would try elsewhere next time.
Stayed 3 nights in Nov 2023
Response from Brian on 20 Nov 2023
Thank you for your feedback from your recent stay. We are sorry to hear that you stay was less than perfect due to noise. We hope that you will give us another opportunity should your travels bring you to the area.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
The cleanliness of the hotel overall was good. The breakfast was very well planed with fruit, bread, protein and milk and juices. The location was ideal for us as off the freeway onramp.
Stayed 3 nights in Nov 2023
Response from Tanner Massey on 14 Nov 2023
Dear Pete, thank you for taking your time to give feedback regarding your recent stay! We are glad to hear you enjoyed your stay with us and I will be sure to share your response with our team to celebrate their hard work! Thank you!

6/10 Okay

Kim

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Brian on 18 Oct 2023
Thank you for rating us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A few minor conditions in the room were a bit beat up, but overall things were great.
Stayed 2 nights in Sep 2023
Response from Brian on 2 Oct 2023
Thank you for the amazing 10 rating and feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious suite. Super clean and comfortable. Parking well lit at night. Nice view of the lake. Convenient to food, gas, and shopping. Staff friendly and helpful. Would book again when in the area.
Stayed 2 nights in Sep 2023
Response from Brian on 20 Sept 2023
Thank you Deborah for taking the time to share your recent experience with others. We are so happy that you enjoyed your stay with us.

6/10 Okay

Vara, Cheney

Nothing notable about the property. Sufficient for an overnight stay.
Stayed 1 night in Sep 2023
Response from Brian on 19 Sept 2023
Thank you for your feedback, we are sorry to hear that your stay with us was fine. We would love to know what we can improve upon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fam Reunion Preparations
We had a family reunion in Orem and wanted to stay close by to the Orem City Park for our reunion. We wanted to have access to a kitchen for our party preparations, which TownePlace Suites had. We were very very happy with the kitchen with it's large and spacious fridge.
Stayed 2 nights in Sep 2023
Response from Brian on 11 Sept 2023
Thank you Janet for taking the time and sharing your recent experience about your stay. I will be sure to share with our team.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very large. A nice change from other rooms we had stayed in recently.
Response from Brian on 6 Sept 2023
Thank you Jessica for the awesome 5 rating, we truly appreciate it.

10/10 Excellent

Nando

Stayed 1 night in Sep 2023
Response from Brian on 25 Sept 2023
Thank you Nando for the awesome 5 out of 5 rating, I will be sure to share with our team.

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brian on 7 Aug 2023
Thank you Lana for that great score, we are so happy that you enjoyed your stay with us.

8/10 Good

CC

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was lovely to have a place to call home for my stay. It was nice to come “home” and cook my own meal. However, the bed was a marshmallow and the pillows smelled dirty/sweaty. It was not conducive to a restful night’s sleep. I would recommend rotating the bed for longer wear in the short term but replacing it soon. The pillows need a good sanitizing wash with bleach.
Stayed 14 nights in Jul 2023
Response from Brian on 27 Jul 2023
Thank you for your feedback CC. Our beds are just over a year old, but we will be sure to see what is going on with that room. I will also relay to housekeeping your mention of pillows.

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service
The king size bed was very comfortable, but the pull-out sofa bed was not comfortable at all. Wish we had gotten a room with two beds instead of a king with a pull-out sofa.
Stayed 5 nights in Jul 2023
Response from Brian on 19 Jul 2023
Thank you Amy for your feedback, I will be sure to pass on to our team.

4/10 Poor

Lowell

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was full of problems wasnt fully cleaned toilet wouldnt flush right phone was unplugged for some reason. Also people on top of out room for 3 days straight were making noise all through the day and night and magement didnt seem to want to move them or us part of the oven didnt work noce outside but room was terroble
Stayed 6 nights in Jul 2023
Response from Brian on 19 Jul 2023
Thank you Lowell for your feedback from your recent stay. I am sorry it sounds like you had some issues and not sure why you were not moved. I will pass on and review this with our team so that we can improve.

10/10 Excellent

Vance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Room was good size
Stayed 7 nights in Jul 2023
Response from Brian on 14 Jul 2023
Thank you Vance for your awesome rating, we are so glad that you enjoyed your stay.

8/10 Good

Julie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Brian on 7 Jul 2023
Thanks Julie for rating us.

10/10 Excellent

Holli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a little limited to get anything decent but other than that our stay was great.
Stayed 4 nights in Jun 2023
Response from Brian on 6 Jul 2023
Thank you Holli for the 5 rating, we are so glad that you enjoyed your stay.

10/10 Excellent

Christy, murrieta

Stayed 1 night in Jun 2023
Response from Brian on 30 Jun 2023
Thank you Christy for the great rating!!! We hope to see you again.

10/10 Excellent

Scott, Anaheim

Stayed 4 nights in Jun 2023
Response from Brian on 27 Jun 2023
Thank you Scott for the 5 rating!!! I will be sure to share with our team.

6/10 Okay

Josh

Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Brian on 30 May 2023
Thank you for your feedback.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Wet pleasant staff. Very well maintained
Stayed 1 night in May 2023
Response from Brian on 22 May 2023
Thank you Carol for the comments, we will be sure to share with our team.

10/10 Excellent

PAMELA

Stayed 1 night in May 2023
Response from Brian on 9 Jun 2023
Thank you Pamela for the great 5 rating, we are so glad you enjoyed your stay with us.

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UVU college years and graduation
Have stayed here before a few times. Rooms are big. Havent had any issues. Would recommend staying here, and would do so again ourselves if we go down that way again
Stayed 2 nights in May 2023
Response from Brian on 15 May 2023
Thanks Lisa, we are so glad you enjoyed your return trip.

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower did not work. Hair all over bathroom floor. For a newer hotel it was a little run down.
Stayed 1 night in May 2023
Response from Cesar on 8 May 2023
Hello valued guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with each department leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Grant

Stayed 1 night in Apr 2023
Response from Brian on 15 May 2023
Thanks Grant for the 5 rating, I will be sure to share with our team.

10/10 Excellent

Samuel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very accommodating and professional. Room was clean and spacious. Bed was just the right amount of soft and not hard. Breakfast was just OK, nothing special. Will stay again
Stayed 1 night in Apr 2023
Response from Brian on 14 Apr 2023
Thank you Samuel for your comments and rating!! I will be sure to share with our team.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff helpful in getting around a new area and good ice cream
Stayed 3 nights in Apr 2023
Response from Tanner on 11 Apr 2023
Dear Guest,Thank you for taking your time to leave us some feedback regarding your recent stay with us. I am glad to hear that you enjoyed your stay and your ice cream! We hope to see you again soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a convenient location
The front desk was welcoming and quick to respond when I let them know there were no towels available at the pool.
Stayed 1 night in Mar 2023
Response from Brian on 3 Apr 2023
Thank you Paul for the 10 out of 10 rating!! I will be sure to share with our team.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great kitchen in the room
Stayed 5 nights in Mar 2023
Response from Brian on 14 Mar 2023
Thanks Mike for the 5 rating!!

6/10 Okay

Erik

Travelled with family
Stayed 1 night in Mar 2023
Response from Brian on 14 Mar 2023
Thank you Erik for taking the time to rate your recent stay.

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2023
Response from Brian on 14 Mar 2023
Thank you Jacqueline for the awesome 10 score!! We hope to see you again soon.

6/10 Okay

Carlos

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2023
Response from Brian on 16 Feb 2023
Thank you Carlos for rating your stay, we would love to learn how we could have made if better for you if you would care to reach out to us directly.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Brian on 6 Mar 2023
Thank you Morgan for your rating from your recent stay.

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff was great, great place to stay
Stayed 1 night in Feb 2023
Response from Brian on 8 Feb 2023
Thank you for the 5 rating! We are so happy that you enjoyed your stay with us.

10/10 Excellent

Maddison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. Breakfast was great!
Stayed 1 night in Jan 2023
Response from Brian on 31 Jan 2023
Thank you Maddison for your 5 rating, I will be sure to share with our team.

10/10 Excellent

Dusty

Stayed 3 nights in Jan 2023
Response from Brian on 6 Mar 2023
Thanks Dusty for the awesome 5 of 5 score. We will be sure to share with our team.

10/10 Excellent

Austin