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Reviews of La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo

2.5 out of 5
La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo
521 W University Pkwy, Orem, UT

Reviews

7.4

Good

Rating 10 - Excellent. 530 out of 1342 reviews" "
Rating 8 - Good. 305 out of 1342 reviews" "
Rating 6 - Okay. 202 out of 1342 reviews" "
Rating 4 - Poor. 180 out of 1342 reviews" "
Rating 2 - Terrible. 125 out of 1342 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jake

Liked: Staff & service
Disliked: Cleanliness
Room had a wet moldy smell. Carpet was wet between the bathroom wall and bed after showering! Front desk moved us to another room which was helpful. The new room had food left in the fridge and pillow cases were inside out. Which makes you wonder how attentive the cleaners are.
Stayed 1 night in Apr 2024

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, great breakfast selection. Dog areas, a lot of parking. Pool, Hot Tub clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog areas, friendly staff, large breakfast selection, a lot of parking, quiet, clean, large rooms. Pool, hot tub large clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, large rooms, large breakfast selection. Rooms clean. Nice pool, hot tub, Dog areas.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff friendly, dog areas, clean pool, quiet. Large breakfast choices.
Stayed 1 night in Mar 2024

10/10 Excellent

NAncy

Everything was as it should be.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet,staff very nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
I also left my phone charger there. I called and let them know exactly where I left it. The receptionist denied I left it behind. And they told me there was nothing they could do about it.
Stayed 1 night in Mar 2024

10/10 Excellent

KYLAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Lula J

Travelled with family
Liked: Cleanliness, property conditions & facilities
At check in my credit card was used to pay for two rooms plus deposit. I did not receive a receipt for either of those transactions. At check out I asked for receipt and did get one through Expedia for payment of the two rooms. No receipt of deposit being returned. I inquired of reversal and was told it was taken care of. I HAVE NOT RECEIVED DEPOSIT BACK. Please refund deposit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luz

Travelled with family
Nice and clean
Stayed 4 nights in Apr 2024

6/10 Okay

Sophi

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and excellent front desk help. Very helpful kind and professional. Room was clean and inside pool was perfect. Enjoyed a nice free breakfast. Great place to stay with a family. Thank you!
Stayed 4 nights in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet very clean amazing breakfast freindly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Friendly staff clean rooms and good breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Katerina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to get to and a good price. It was a little tricky getting to some of the places nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gregory

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, condition and dog friendly1
Stayed 1 night in Apr 2024

10/10 Excellent

Trung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll return this hotel. Perfect!
Stayed 1 night in Apr 2024

10/10 Excellent

ucrgrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet room. Great staff. Good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean, staff friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front end staff. Great room with view of the lake
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quit an the rooms were clean
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendy
Stayed 1 night in Mar 2024

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to change room in the middle of the night. Water leaking from the room above. No compensation for the inconvenience.
Stayed 1 night in Jan 2024

8/10 Good

clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zach at check-in went above and beyond after an error (on our part) with booking. When choosing a hotel, we will prioritize staying with them again over the course of our travels. Hotel is as you’d expect with everything clean and updated.
Stayed 1 night in Mar 2024

4/10 Poor

Ed

Travelled with family
Card key entry system does not work properly. Stayed 2 nights. Card key reader flashed "red" on the morning after check-in after returning from breakfast. I am disabled. Had to walk from my room to lobby and back twice in order to finally gain entry (about 2,000 ft total). Same problem the second day. Upon complaining at check-out the desk clerk said, "Oh yea. Sometimes you have to pull up on the door handle instead of pushing down." You should get an ADA complaint on this one. Also, the water level in your fancy "green" compliant toilets is too high. Toilet bowl water washes your "business" by surprise. Disgusting! You should get a County Health Department complaint about this one.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service. Definitely I will recommend it to anyone.
Stayed 1 night in Mar 2024

2/10 Terrible

barbara

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

Paleia, Bellevue

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unsafe! The sofa bed had springs that shocked my kids. The bathroom light was flickering on and off. I asked for a new room. They were sold out, so I asked them to cancel the reservation. I got charged for all 3 days!! Stay anywhere else. So frustrated.
Stayed 3 nights in Mar 2024

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy check-in! It looks like it has recently been remodeled.
Stayed 1 night in Mar 2024

8/10 Good

Caroline, Kalispell

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was super welcoming, friendly and helpful. Room was clean and comfortable. Our dogs had easy access to outside. Gotta admit it was better than I expected!
Stayed 1 night in Mar 2024

4/10 Poor

Ira, Missoula

Travelled with partner
Staff was excellent, but a) we booked a king and they only had double beds and b) the wireless is so slow that it is barely useable
Stayed 1 night in Mar 2024

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was so dirty
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024

10/10 Excellent

Dimas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean rooms, no issues at all
Stayed 1 night in Mar 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jason

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, hair in the shower and the shower didnt drain properly. Dog food in the air vent.
Stayed 1 night in Mar 2024

10/10 Excellent

Tana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast in the morning, nice indoor pool and hot tub
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Good variety for breakfast, no complaints at all.
Stayed 1 night in Jan 2024

4/10 Poor

Cindy

Travelled with family
Liked: Amenities
Room was dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Ivy, Moab

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel clean and comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

heather

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We showed up at 1:20am. Their system was down. The clerk said that he would cancel our reservation and we could go see if the Comfort Inn had any rooms. Never booking with them or through Expedia for hotels again.
Stayed 1 night in Mar 2024