Ratings based on 640 Verified Reviews

3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Near airport

Posted 03-Jun-2017
Was in older section bed either had crumbs or some itchy stuff had to get up and clean bed off at 2 room 434 should not be resented u til fumigated
2 out of 5
by A verified traveller

Stuck in the Middle!

Posted 25-May-2017
We chose this hotel based on it's proximity to the Providence Airport and, frankly, because we assumed a Sheraton would be a nice accommodation. Boy, we're we WRONG! Yes, it was close to the airport, but the place was in TERRIBLE condition. The hallways were filthy, plates and silverware were left out by rooms and never picked up by housekeeping, the smell/stench of paint was everywhere, and our room (while clean), was obviously unfinished. There were spots in the bathroom that needed to be caulked, we had four lamps in our room--three of which did NOT work--and painters' tape was still noticable in the doorways. We were told by another patron that part of this was due to a merger or buyout of the Sheraton chain by Marriott. Whatever. IMO: WHOEVER owns that particular Sheraton should learn how to vacuum and how to pickup dirt plates in the hallway. It's not difficult.
5 out of 5
by Toniette

Posted 20-Mar-2017 on Hotels
It was nice children had a hood time going back April 7-9
5 out of 5
by Marissa

Tesla

Posted 19-Mar-2017 on Hotels
Amazing front desk service tesla
5 out of 5
by Kenneth

This traveller left a rating score only Posted 09-Mar-2017 on Hotels
5 out of 5
by Bridgette

Posted 07-Mar-2017 on Hotels
My friend and I actually ended up here after our previous hotel couldn't let us stay. Kyle, the front desk manager, was literally superman. He made sure that we were all settled and even hooked us up a bit after what was definitely a long and stressful time at the previous hotel. He was extremely understanding of our situation and it was honestly the highlight of my stay, seeing his understanding and compassion. I definitely plan on staying here again if I'm ever in need of a room in the area.
2 out of 5
by A verified traveller from phoenix

Stay someplace else

Posted 20-Feb-2017
Pros: Staff was friendly
Cons: Beds, TV, sinks and heating.
The friendly staff cannot overcome the conditions of this hotel. My room was ice cold when I arrived. The bed was old and sagging. TV fit for a motel. Bathroom sink did not drain. I no longer trust the Sheraton brand.
3 out of 5
Recommended
for Everyone
by A verified traveller from NY

Very nice staff but hotels rooms are in bad shape

Posted 09-Feb-2017
The staff was very helpful and nice but rooms are falling apart . Food is ok . The carpets are torn and hotel needs a makeover. It's very close to airport and has a shuttle so if you are staying for a day than it is fine.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Feb-2017 on Hotels
1 out of 5
by A verified traveller from Las Vegas

Very disappointed with this Sheraton - 4 Rooms.

Posted 02-Feb-2017
Do not recommend this Hotel! The stay was very bad and not a nice place.