Exterior

Reviews of Holiday Inn Express Hotel & Suites Warwick-Providence (Arpt), an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 549 out of 1006 reviews" "
Rating 8 - Good. 257 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 58 out of 1006 reviews" "
Rating 2 - Terrible. 53 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Trisha

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 4 nights in Mar 2024

8/10 Good

Veronica.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Pool was nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Matrichia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Feb 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Nilda

Disliked: Property conditions & facilities
Response from Holiday Inn on 30 Jan 2024
Dear Nilda,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WARWICK-PROVIDENCE (AIRPORT).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact at (401) 736-5000.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay until the morning when we had to be checked out by 11am and its 9:40am and called housekeeping because we had no towels to be informed we would not be getting towels any time soon
Stayed 1 night in Jan 2024

10/10 Excellent

Courtney

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service
The room and hotel was great. We were disappointed that the indoor pool was unheated (brrrrr) and I would have loved to see some weights at the gym.
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Ocean state

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at alot of hotels in my life and never have i Encountered such great customer service. The 2 woman at the front desk were ao over the top helpfull (not the fake type) im talking about truly so helpfull i would never stay at a differant hotel and i would tell every one about this hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 4 nights in Dec 2023

10/10 Excellent

John

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Mark

Stayed 5 nights in Dec 2023

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service
I was disappointed that your free wifi was not working during our stay. Also our key cards did not work for the pool or exercise room. We had to have an attendant let us in the pool area.
Stayed 2 nights in Dec 2023

6/10 Okay

Yvette

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

4/10 Poor

Halley

Stayed 3 nights in Nov 2023

4/10 Poor

Dania

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Most of the staff were friendly and helpful but I did encounter one who wasn’t so pleasant and helpful. I stayed for days and had to request for trash cans to be changed, new towels, and for toiletries to be replenished. It was inconvenient for a family of four. I saw bugs near the breakfast area. Gross. I wouldn’t stay there again.
Stayed 4 nights in Nov 2023

4/10 Poor

Jacquelin

Stayed 3 nights in Nov 2023

10/10 Excellent

Adena

Stayed 1 night in Nov 2023

10/10 Excellent

yolanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Harshil

Liked: Cleanliness, staff & service, property conditions & facilities
The property is good and in close proximity to everything.
Stayed 1 night in Nov 2023

6/10 Okay

LINDA

Liked: Cleanliness, staff & service, room comfort
The staff was very nice. I was very unhappy with my room however, as there was no hot water, and the deadbolt lock was broken. It was not up to the standards. I’ve always experienced at Holiday Inn express.
Stayed 1 night in Oct 2023

10/10 Excellent

Karissa

Stayed 2 nights in Oct 2023

2/10 Terrible

cierra

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Luz m, Providence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffwqs really nice the room,bed and pillows omg I didn’t want to wake up wen my alarm went on … loved def will be staying at this hotel every time I come back home
Stayed 1 night in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ground floor Room had a damp odor.
Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bicycle trip
Staff were all friendly and helpful. Breakfast was really good here.
Stayed 1 night in Oct 2023

8/10 Good

Mathilde

Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest service was amazing- great spot for a quick trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff were lovely and efficient. The room we booked was clean and spacious. Absolutely one of the better continental breakfasts we’ve had traveling. Super convenient location as well. We would highly recommend this property.
Stayed 3 nights in Sep 2023

6/10 Okay

Erick

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very helpful
Stayed 1 night in Oct 2023

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We were on the fourth floor and had luke warm water, hardly any pressure and the tub clogged. When you pay this amount of money you expect to have a decent shower!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Elba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very good breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay - Nice breakfast
Stayed 1 night in Oct 2023

4/10 Poor

Ricky

I liked the location. There was no hot water in the bathroom sink and the hallway was very noisy.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Room was missing shower curtain Kids running through hall between 8 and 11 pm
Stayed 1 night in Oct 2023