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Rating 10 - Excellent. 549 out of 1006 reviews" "
10 - Excellent
549
Rating 8 - Good. 257 out of 1006 reviews" "
8 - Good
257
Rating 6 - Okay. 89 out of 1006 reviews" "
6 - Okay
89
Rating 4 - Poor. 58 out of 1006 reviews" "
4 - Poor
58
Rating 2 - Terrible. 53 out of 1006 reviews" "
2 - Terrible
53
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Trisha
Travelled with family and small children, Business traveller
Dear Nilda,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WARWICK-PROVIDENCE (AIRPORT).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact at (401) 736-5000.
Was a nice stay until the morning when we had to be checked out by 11am and its 9:40am and called housekeeping because we had no towels to be informed we would not be getting towels any time soon
Ive stayed at alot of hotels in my life and never have i Encountered such great customer service.
The 2 woman at the front desk were ao over the top helpfull (not the fake type) im talking about truly so helpfull i would never stay at a differant hotel and i would tell every one about this hotel
I was disappointed that your free wifi was not working during our stay. Also our key cards did not work for the pool or exercise room. We had to have an attendant let us in the pool area.
Most of the staff were friendly and helpful but I did encounter one who wasn’t so pleasant and helpful. I stayed for days and had to request for trash cans to be changed, new towels, and for toiletries to be replenished. It was inconvenient for a family of four. I saw bugs near the breakfast area. Gross. I wouldn’t stay there again.
The property is good and in close proximity to everything.
Harshil
Stayed 1 night in Nov 2023
6/10 Okay
LINDA
28 Oct 2023
Liked: Cleanliness, staff & service, room comfort
The staff was very nice. I was very unhappy with my room however, as there was no hot water, and the deadbolt lock was broken. It was not up to the standards. I’ve always experienced at Holiday Inn express.
Staffwqs really nice the room,bed and pillows omg I didn’t want to wake up wen my alarm went on … loved def will be staying at this hotel every time I come back home
The check in staff were lovely and efficient. The room we booked was clean and spacious. Absolutely one of the better continental breakfasts we’ve had traveling. Super convenient location as well. We would highly recommend this property.
Jason
Stayed 3 nights in Sep 2023
6/10 Okay
Erick
Travelled with partner, Travelled with group
15 Oct 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very helpful
Erick
Stayed 1 night in Oct 2023
4/10 Poor
Kimberly
Travelled with family
14 Oct 2023
Liked: Cleanliness, staff & service, room comfort
We were on the fourth floor and had luke warm water, hardly any pressure and the tub clogged. When you pay this amount of money you expect to have a decent shower!!!