Dear Erick, Thank you for choosing us for your recent visit. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the condition of the bed. We'll address these concerns to enhance our guests' experience. We hope you will consider giving us another to show you the accommodations that meet our standards. Your input is valuable, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. We're pleased to hear that Extended Stay America's location was convenient for you, with easy access to nearby stores and restaurants. Your comfort and satisfaction are our priorities, and we appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Dion, Thank you for the excellent review of Extended Stay America. We are grateful for you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Walli, We deeply apologize for the inconvenience you experienced due to a lack of staff availability, which resulted in you being locked outside. Your feedback is concerning, and we will address this issue promptly to ensure that our guests are assisted promptly, especially during such situations. Please know that your comfort and safety are our utmost priorities, and we regret any inconvenience caused. We will take steps to prevent such occurrences in the future and look forward to offering you an improved stay on your next visit.Sincerely,Hotel management

Dear Luis, We apologize on behalf of our team for any inconvenience caused during your visit. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management

Dear Garfield, Thank you for taking the time to share your experience. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to welcoming you again for another stay.Sincerely,Hotel Management

Dear Luis, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that you found the atmosphere peaceful with good energy. Our team strives to create a welcoming environment, and your feedback is truly appreciated. We look forward to hosting you again for another enjoyable stay.Sincerely,Hotel Management

Dear Cheryl, We apologize for the discomfort you experienced with the bed and the inconvenience of a broken TV remote. Your feedback is important, and we assure you that we are addressing these issues to enhance our services. We understand the impact this had on your stay and appreciate your understanding. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more comfortable and enjoyable experience.Sincerely,Hotel Management

Dear Lisa, Thank you for your review. We are pleased you had a pleasant visit. However, we are sorry for your concerns, and your suggestions are appreciated. We will work with our team and improve the areas mentioned. It was a pleasure having you as our guest again, and we hope to make your stay memorable every time you are in the area.Sincerely,Hotel Management

Dear Vonrjhcille, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Once again, we are sorry for letting you down. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Sterling, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expect. Thank you for choosing Extended Stay America. We would love to host you again the next time you are here.Sincerely,Hotel Management

Dear Barbara, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear GARY, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Kristina, Thank you for your feedback regarding your recent stay. We appreciate your feedback and apologize for any inconvenience you experienced at Extended Stay America. We strive to maintain a pleasant atmosphere for all our guests, and we regret that you encountered this issue. Please know we take your comments seriously and will continue to work on providing a comfortable environment. We hope to welcome you back and ensure a better experience in the future. Sincerely,Hotel Management

Dear Ann, Thank you for the feedback. We regret your disappointment with our breakfast and that it did not meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear William, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Dionne, Thank you for being our guest. We are sorry for not meeting your expectations. Our front desk team is always available to help you, and we shall check with them as to what went wrong and if they still need to include anything. Also, we apologize for the housekeeping issues that were not attended to while you were here. Please be sure we discuss this with our housekeeping team to review and take action. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management