Exterior

Reviews of Savoy Park Hotel

3 out of 5
Savoy Park Hotel
16 Racecourse Road, Ayr, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 398 reviews" "
Rating 8 - Good. 132 out of 398 reviews" "
Rating 6 - Okay. 24 out of 398 reviews" "
Rating 4 - Poor. 5 out of 398 reviews" "
Rating 2 - Terrible. 3 out of 398 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time in this hotel place is so cosy staff very friendly and the food is amazing hats off to the chef
Stayed 1 night in Jan 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Satisfactory room, but no fridge or shower, food service, staff and host very welcoming, which made up for some of the obvious shortfalls in the condition of the property.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely weekend
Stayed 2 nights in Jan 2024

2/10 Terrible

Alastair, Braintree

Liked: Staff & service
Disliked: Cleanliness, amenities
On the upside, which is why I have given them a 2, the staff were friendly. That's it! Now, the biggest issue I had with this hotel were the mattresses. They are so used that they are now thin, hard, uneven and sore to sleep on. I stayed in room 1 for the first night, got hardly any sleep (also lots of cobwebs). I asked to be moved to a different room. Interesting that the receptionist showed no surprise. I was then put in room 7. The mattress was the same disgraceful state, only with a thin topper, which didn't really do much good. If you search for the lowest scoring comments, you will see lots of them mention the atrocious mattresses. I asked other guests at breakfast, and they too were extremely disappointed with the mattresses and so did not get the sleep they needed. I had dinner (once was enough) - fish and chips. On the menu it said 'handmade chips' - they weren't - they were oven chips, undercooked. The peas were microwaved to the point they were shrinking and wilting. The fish batter looked like something out of the film Alien. This was anything but restaurant quality - absolutely appalling. With regards breakfast, the food was satisfactory, nothing special, but with few guests and two staff serving, it still took over 20 minutes just to get my cereal. And I had to remind them. Ridiculous. I left the hotel a day early, I couldn't stand sleeping on that mattress anymore. How this hotel gets a 'wonderful' is beyond me. Do not recommend a stay at this hotel!
Stayed 5 nights in Jan 2024

10/10 Excellent

drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location for a stay in Ayr. You are close enough to the town centre that you can walk in easily but far enough out that you’re not bothered with noise. The staff are excellent, the food is great and you can park right outside.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary Anne

Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff were excellent, friendly and very attentive. The food was 1st class with very large portions. Would definitely recommend a visit.
Stayed 2 nights in Nov 2023

10/10 Excellent

ian

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly welcome and service including our two JRTs Will go back anytime
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Stayed 1 night in Nov 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Very pleasant, and we were looked after very well by the young man who served us all our meals and noticed our room door was not closed properly, closed it and informed us. Great customer service
Stayed 2 nights in Nov 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with great staff
Very comfortable staff amazing cant do enough to help nothing a problem. Great food service excellent Mary and Jordan very attentive. Will definately be back
Stayed 1 night in Nov 2023

8/10 Good

Caroline

Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a magnificent looking hotel from outside and inside and grand grounds. You feel like you are staying in a castle. Only one lift for entire hotel which can mean a bit of a way when checking out. Different level stairs on each floor so not ideal for the disabled or elderly
Stayed 1 night in Oct 2023

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and lovely staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
The hotel is beautiful. Lovely older building. The staff were absolutely amazing, so friendly and nothing was too much to ask. It felt like a much more personal stay than a big chain hotel. The building is older and so the room did feel a little damp but heaters were provided and that fixed any issue. The hotel was also very accommodating to me needing gluten free items. There is also lots of parking out front and along a side road. It did get busy on Tuesday as the round table were there but I still managed to park up the side street. It's a 5 minute walk to the sea front. Ayr sea front is definitely worth a look. It's so beautiful.
Stayed 4 nights in Oct 2023

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected Very friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of character, great stay.
Great stay, no issues. Staff was very friendly and attentive. Would definitely stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Fantastic, dog friendly hotel. This is a Friendly hotel with a capital F. It’s upmarket, beautiful rooms and common areas. The staff are clearly passionate about service. Would be hard to think of anywhere better to stay.
Stayed 1 night in Sep 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, rooms comfy. Food really good. Service was excellent.
Stayed 5 nights in Sep 2023

8/10 Good

Jaime

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities
Great food lovely staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are very dated. Bath was very dirty. The hotel smalls musky. Blinds in the room were broken so room was very bright early in the morning. The price was quite high for the quality of rooms. Staff were all very plesent and service was wonderful. Breafast was enjoyable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautifully kept for an old building. It was exactly what we expected for our first night and first trip to Scotland.
Stayed 1 night in Jul 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel set just back from the town centre - the staff were very polite and attentive to our needs, we really can't fault them. Bar area - lovely and very well appointed and well priced, which makes a change to other establishments. The room did show its age in parts, but it was clean & tidy and again like the bar it was well-appointed. Breakfast was the only lost star - you could order a full breakfast and get a plate of I think 8 items, I didn't fancy a full breakfast, so when I ordered bacon, sausage & scrambled egg I thought it would of closer in proportion to above, not 1 rasher of bacon, 1 small sausage and what seemed like a 1 egg scrambled egg served on a full-sized oval plate, perhaps if you reduced the plate size it wouldn't have looked so out of proportion - otherwise excellent. If you want a town centre hotel with good facilities, we would highly recommend Savoy Park.
Stayed 1 night in Jul 2023

10/10 Excellent

Laura, Federal Way

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After driving through busy centre of Ayr, I wondered how quiet this one night's stay would actually be. Shouldn't have worried -- this elegant Edwardian-style hotel was set in a leafy side street with gravelled parking out front and spacious lawned garden to the back. My room overlooked this garden and outdoor tables adjoining the bar, but it wasn't noisy on a warm June night -- only birdsong and quiet chatting. The room (and bathroom) itself was very clean and nicely appointed. Interiors, including bar and dining room, continue elegant period decor, perfect for a cocktail before dinner. Interesting menu for dinner, and very good full Scottish breakfast the next morning. Staff were all very helpful and attentive, even hunting down a fan to break up the still air of unusually hot weather after sundown.
Stayed 1 night in Jun 2023

8/10 Good

Scott

Stayed 1 night in Jul 2023

8/10 Good

Sonia

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Very comfortable hotel food lovely excellent service very dog friendly
Stayed 1 night in Jun 2023

10/10 Excellent

david kent

Stayed 1 night in May 2023

8/10 Good

Andrew

Stayed 1 night in May 2023

10/10 Excellent

Tracey

Stayed 1 night in May 2023

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Food was excellent, all produce from local area. Shame I don't nearby.
Stayed 1 night in Apr 2023

10/10 Excellent

GARY GEORGE, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Period residence converted to hotel with interesting interiors. Definitely would stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good convenient location. Nice comfortable room.
Stayed 1 night in Apr 2023

8/10 Good

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A property clearly proudly devoted to hosting weddings. Happened to be there for Mother's day where the dinner menu left a lot to be desired. Breakfast however was fabulous. Some pros, big space in the rooms and warm friendly staff. Some cons, strange decor choices, a mix of classic and out of place modern revamps.
Stayed 1 night in Mar 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Stay Savoy Park Hotel
Check In was very good Dinner was fantastic Room comfortable and very clean Suggest you label the Switch outside bathroom that it’s for the Shower water heater unit. Took too long to find it and get shower Only negative. No Lift to get bags up 2 floors
Stayed 1 night in Apr 2023

8/10 Good

Grace

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Sakinah

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Mar 2023

10/10 Excellent

Kelly

Stayed 2 nights in Mar 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Francis

Stayed 1 night in Dec 2022

10/10 Excellent

Pauline

Stayed 1 night in Dec 2022

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, good food and friendly efficient staff.
Stayed 1 night in Dec 2022

10/10 Excellent

Josephine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay at the savoy park hotel. The standout was the incredibly friendly and lovely staff in particular Michelle, and the delicious food. The team went above to make sure we felt welcomed. Felt like home from home. A true gem!

10/10 Excellent

Kristina

Stayed 2 nights in Nov 2022