Search Hotels Near Prestige Plaza, Nairobi

"Great staff and connection to the Fairview Hotel"

"The staff are very kind and helpful. My only suggestion is you use a local coffee roaster called Rockbern for the coffee you serve in your restaurants. They do a fantastic job and I think your guests would enjoy their coffee. Thank you for everything I had a wonderful stay."

"Very clean"

"Yes staff was extremely helpful and courteous "

"Room was good the Staff were very friendly ."

"great place to stay and staff are very friendly...Always stay with Royal Canan hotel"

"The rooms are very spacious. I was only supplied with one towel. The next door building is under construction, so quite noisy during the day . The entrance is gated and manned 24/7"

"This hotel is located inside the Chinatown. Very convenience. And close to another shopping mall."

"Great Location, Unacceptable Management and Safety Hazards ​While the location was excellent and the property looked attractive, poor management and serious safety issues completely ruined our stay. ​Service and Communication Failures: We arrived late (around 11 pm) with no check-in details from the host. Communication throughout the stay was non-existent. On check-out day, despite our 11 am booking time, we were aggressively disturbed by staff knocking four times between 9 am and 10 am. Furthermore, we ran out of electricity in the middle of the night, even after reporting the low power level earlier that day. ​Serious Safety Risks: The most concerning issues were safety hazards. My daughter was injured by an exposed screw on the sofa shortly after arrival. Additionally, the unmarked glass kitchen door was a continuous hazard that everyone in our party bumped into. The host also sent a cleaner daily without notice, and basic amenities like hand towels were missing. Large square plates were provided making it impossible to use the microwave. There are just too many issues which makes you feel this is not a safe house. ​I cannot recommend this property until the management drastically improves basic service standards and eliminates these severe safety risks."