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We found everything met or exceeded our expectations. The staff, in particular, were both courteous and efficient which added to the pleasure of staying at the Bernini Palace. The great majority of the staff are also proficient in English. The hotel is very close to Uffizi Gallery, Palazzo Vecchio, ...
Excellent location, close to the attractions and the train station (10 mins walk) as we travelled visit Pisa airport. Staff very attentive. Breakfast good, room and Spa nice. Only slight let down was the spa could benefit from a lick of paint. Still very nice to use after walking all day long!
The Hotel staff was fabulous. The rooms are very nice. They have a lot of street noise and it is loud in your room. Ask for a higher floor to help with street noise.
The staff were so nice..couldn't do enough for us..but a few small things made us wonder..no water in room and only one bar of soap..strange for the standards of this type of hotel
Room was very clean but smaller than expected. It was well located, walking distance to train station as well as major attractions. Angelina was a warm and very welcoming host.
Beautiful hotel with luxurious Spa and great restaurant. The hotel is situated on the river Arno, the location is quiet and pleasant. It was nice and relaxing to get away from the busy crowds in the very centre of Florence.
The hotel is 5-star in most respects. Exceeded quality, very clean, a top quality restaurant and all of the requisite amenities. The staff was for the most part very helpful and had attentive with the exception of one lady at the front desk who was lacking in her abilities to communicate and ...
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