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Reviews of Vienna House by Wyndham Diplomat Prague

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 289 reviews" "
Rating 8 - Good. 92 out of 289 reviews" "
Rating 6 - Okay. 15 out of 289 reviews" "
Rating 4 - Poor. 3 out of 289 reviews" "
Rating 2 - Terrible. 4 out of 289 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Romana Kováčiková. on 4 Apr 2024
Dear Donald, Thank you for your review. Best regards,

10/10 Excellent

Ladislav

Stayed 1 night in Feb 2024
Response from Romana Kováčiková. on 4 Apr 2024
Dear Ladislav, Thank you for your review. Best regards,

10/10 Excellent

Daire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend a stay at this hotel. Staff are very kind and helpful. 2 minute walk from a tram stop and subway entrance. Lots of nice cafes, restaurants and grocery stores close by. Fabulous Japanese restaurant in the basement of the hotel.
Stayed 7 nights in Feb 2024
Response from Romana Kováčiková. on 15 Feb 2024
Dear Daire, Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay at our hotel and that you would highly recommend it to others.It's wonderful to know that you found our staff to be very kind and helpful. Providing excellent service is one of our top priorities, and we're glad that our team members contributed to making your stay enjoyable.We're also pleased to hear that our hotel's location, just a 2-minute walk from a tram stop and subway entrance, was convenient for you. Having plenty of cafes, restaurants, and grocery stores nearby adds to the convenience and charm of our location.We're delighted that you enjoyed the fabulous Japanese restaurant in the basement of the hotel. We strive to offer diverse dining options to cater to the preferences of our guests, and we're glad you had a positive experience at the restaurant.Thank you for choosing to stay with us, and we appreciate your recommendation. We look forward to welcoming you back in the future for another enjoyable stay! If there's anything more we can do to enhance your experience next time, please let us know.

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean hotel with business and tourist guests. Good dining nearby.
Stayed 1 night in Jan 2024
Response from Romana Kováčiková. on 26 Jan 2024
Dear Marcel, Thank you for your positive feedback! We're delighted to hear that you found our hotel excellent and clean, catering well to both business and tourist guests. It's great to know that you also enjoyed the dining options nearby. If you have any specific suggestions or if there's anything you particularly loved about your stay, feel free to share. We appreciate your kind words and hope to welcome you back for another excellent experience!

4/10 Poor

mike

Business traveller
Disliked: Cleanliness, staff & service
Front reception not friendly
Stayed 1 night in Jan 2024
Response from Romana Kováčiková. on 26 Jan 2024
Dear Mike, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the front reception. Providing a friendly and welcoming environment is a priority for us, and we take your feedback seriously. Do you remember, who was attending you in the reception ? We will address this issue to ensure a more positive experience for our guests in the future. If there are any specific details or suggestions you'd like to share, please feel free to do so. We appreciate your input and hope to have the opportunity to improve your experience during your next visit.Best regards,

8/10 Good

JOHN

Liked: Cleanliness, property conditions & facilities, room comfort
a decent hotel
The room was fine, but it was overheated - I needed to have the window open just to get some air in. Everything else was fine.
Stayed 6 nights in Dec 2023
Response from Romana Kováčiková. on 26 Jan 2024
Dear John, Thank you for sharing your feedback. We're glad to hear that overall, you found the room fine. However, we apologize for the issue with overheating. We appreciate your input, and we will address this concern to ensure a more comfortable experience for our guests in the future.If there are any other details you'd like to share or if there's anything specific you enjoyed about your stay, please feel free to let us know. We value your feedback and hope to have the opportunity to provide an even better experience during your next visit. Thank you for choosing our service.

10/10 Excellent

Ruslan

Stayed 1 night in Dec 2023
Response from Romana Kováčiková. on 26 Jan 2024
Dear Ruslan,Thank you for your review. Have a nice day!

8/10 Good

Ognjen

Stayed 2 nights in Nov 2023
Response from Romana Kováčiková. on 18 Dec 2023
Dear Ognjen, Thank you for your review. We are happy that you liked your stay. Best regards,

10/10 Excellent

Daniela

Stayed 2 nights in Dec 2023
Response from Romana Kováčiková. on 12 Dec 2023
Dear Daniela, Thank you for your review. Have a nice day!

10/10 Excellent

Claire

Stayed 6 nights in Dec 2023
Response from Romana Kováčiková. on 11 Dec 2023
Dear Claire, Thank you for your review.Have a nice day!

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Romana Kováčiková. on 18 Dec 2023
Vážený Filip, Ďakujeme krásne za Vašu recenziu a prajeme krásny deň !

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was good. Walkable to all tourist attractions
Stayed 2 nights in Nov 2023
Response from Romana Kováčiková. on 11 Dec 2023
Dear Marie, Thank you for your review. It's great to hear that you had a positive experience with the staff service and found the location convenient for exploring tourist attractions. We hope to see you soon here in Vienna House by Wyndham Diplomat. Have a nice day! Best regards,

10/10 Excellent

Luka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Romana Kováčiková on 20 Nov 2023
Dear Luka, Thank you for your review. Have a nice day!

8/10 Good

ilya

Stayed 11 nights in Nov 2023
Response from Romana Kováčiková. on 11 Dec 2023
Dear Ilya, Thank you for your review. Have a nice day!

6/10 Okay

tuschai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice but the air vent in my room make noise all night
Stayed 2 nights in Oct 2023
Response from Romana Kováčiková. on 23 Oct 2023
Dear Tuschai, Thank you very much for the review. We're sorry to hear about the issue with the noisy air vent in your room. This can be quite disruptive to a peaceful night's rest. If you find yourself staying at the same hotel again, consider mentioning this concern to the staff during check-in or as soon as the issue arises, and they may be able to offer an alternative room or resolve the problem promptly. Your comfort is important to them, and they will likely appreciate the opportunity to address and fix such issues. Thank you for sharing your experience.Have a nice day!

8/10 Good

Amy, Lambertville

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful property and nice team. I was disappointed that with such a nice brand there wasn't any conditioner in the room and when I called the front desk to get some they wanted to charge and it wasn't available till later in the morning (after I had to leave). I also thought charging for the sauna was not necessary considering competitor hotels have really nice spas and it's included in the cost. Finally, the breakfast buffet was very good and definitely worth the cost. Some good healthy options and really options for everyone in our party.
Stayed 1 night in Oct 2023
Response from Romana Kováčiková. on 18 Oct 2023
Dear Amy, Thank you for sharing your feedback about your stay. We're glad to hear that you found the property beautiful and the team nice. Your positive comments about the breakfast buffet are appreciated.We're sorry to hear about the issues you encountered, particularly regarding the conditioner and sauna charge. We understand how these aspects can affect your overall experience, and we'll certainly take your feedback into account as we strive to improve our services.We appreciate your input, and it will help us enhance our offerings. If you have any further comments or suggestions, please feel free to share them. We hope to have the opportunity to host you again in the future.Best regards,

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access from the airport and to the castle. Loved it!
Stayed 1 night in Oct 2023
Response from Team Vienna Hosue By Wyndham on 18 Oct 2023
Dear Thomas, thank you very much !

10/10 Excellent

Beatrix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, modern room, absolutely wonderful breakfast buffet.
Stayed 1 night in Sep 2023
Response from Romana Kováčiková. on 17 Sept 2023
Dear Beatrix, Thank you for your review. Have a nice day!Best regards,

10/10 Excellent

Jessica

Travelled with partner
Very accommodating!!
Stayed 1 night in Sep 2023
Response from Romana Kováčiková. on 14 Sept 2023
Dear Jessica, Thank you for your review.Have a nice day.

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. Excellent breakfast.
Stayed 2 nights in Sep 2023
Response from Romana Kováčiková. on 14 Sept 2023
Dear Harriet, We're thrilled to hear about your positive experience with us! A smooth and easy check-in process is important for ensuring a hassle-free stay, and we're pleased that you found it to be just that. Our friendly staff takes pride in providing exceptional service, and it's great to know that their hospitality made your stay enjoyable. And of course, we're delighted that you found our breakfast excellent; a hearty morning meal is a great way to start the day on the right foot. Thank you for sharing your feedback, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Romana Kováčiková. on 4 Sept 2023
Dear guest,Thank you for your review. Have a nice day!

6/10 Okay

Vina

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Romana Kováčiková on 22 Aug 2023
Dear Vina, Thank you for your review.Have a nice day!

10/10 Excellent

MUHAMMAD AL AMIN BIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Jul 2023
Response from Romana Kováčiková on 4 Aug 2023
Dear Muhhamad, Thank you for your review. Have a nice day!

10/10 Excellent

Donald

Stayed 2 nights in Jul 2023
Response from Romana Kováčiková on 22 Aug 2023
Dear Donald, Thank you for your review.Have a nice day!

10/10 Excellent

Junichiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Romana Kováčiková on 4 Aug 2023
Dear Junichiro, Thank you for your review. Enjoy your day.

8/10 Good

Arnost

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay
Hotel is located not so far from centre due to MHD and available Metro just in front of hotel entrance. Hotel it self quite nice and well equiped. One thing which is bit let down is there is no bar running later than midnight, also room services ends by 11 p.m. so if you arrive late hungry you are ... Room service ends exactly same time when restaurant = zero advantage, only you need to pay hefty fee for room delivery. You have option to ask not to clean room / change towels to be bit more eco friendly, only advantage is very small biscuit, but at least something, next time will let room cleaned as it means you get tea and coffe too. Value is ... this year all hotels went crazy with prices, if i did not have it on last moment and hugelly discounted i would say value is very poor. With discount is quite reasonable in comparision with other options in Prague.
Stayed 2 nights in Jun 2023
Response from Richard, Assistant Front Office Manager on 18 Jul 2023
Dear Arnost, Thank you for sharing your review of your recent stay at Vienna House By Wyndham Diplomat Prague.We're glad to hear that you found the location convenient, with easy access to public transportation like MHD and the Metro right in front of the hotel. It's great that you found the hotel itself to be nice and well-equipped, providing you with a comfortable stay.We understand your disappointment regarding the limited operating hours of the bar and room service. We apologize for any inconvenience this caused, especially for late-night arrivals. We'll take your feedback into consideration as we continuously assess and improve our services.Regarding the eco-friendly option to skip room cleaning and towel changes, we appreciate your efforts to contribute to sustainability. We'll also ensure that guests are informed of the benefits of choosing this option, such as the small biscuit provided.As for the value, we understand that prices in the hospitality industry can fluctuate, and we strive to offer competitive rates. We value your feedback on this matter and will continue to work on providing a reasonable and fair pricing structure.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else you'd like to share or any specific suggestions you have, please feel free to let us know. Your satisfaction is important to us, and we aim to make each guest's experience enjoyable and memorable.

8/10 Good

Benjamin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel facilitates in the whole is ok but there is a surprise to me. The reception provide me the room which is already has other customer stay in. When I open the door, it is a surprise. I go back the reception to report this case. The staff seems it is common and without an apology or sorry words . She finally change another room to me. I believe it is a serious mistake as this will interrupt the occupant ‘s privacy as well as safety.
Stayed 3 nights in May 2023

10/10 Excellent

Meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

seyed ahmadreza

Stayed 3 nights in Apr 2023

8/10 Good

Hayoung

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023

10/10 Excellent

BERNARD

Stayed 1 night in Mar 2023
Response from Marcela Fialová on 24 May 2023
Dear Bernard,Thank you for choosing our hotel and for sharing your positive rating. We hope to have the pleasure of welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Su

Stayed 6 nights in Feb 2023

10/10 Excellent

Vladimir

Stayed 3 nights in Jan 2023
Response from Marcela Fialová on 3 Feb 2023
Dear Vladimir,Thank you for choosing Vienna House by Wyndham Diplomat Prague and for your kind review. We are happy that you enjoyed your stay and we are looking forward to welcoming you here again very soon!Kind regards

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Nov 2022
Response from Marcela Fialová on 25 Nov 2022
Dear Donald,We appreciate your positive feedback about your stay at Vienna House Diplomat Prague by Wyndham. We are continuously trying to make our guests feel at home. Hopefully, you felt like this during your stay. We are looking forward to welcoming you at our hotel again really soon.

10/10 Excellent

kissy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel . Very good condition and clean . Breakfast delicious.
Response from Marcela Fialová on 25 Nov 2022
Dear Kissy,We appreciate your positive feedback about your stay at Vienna House Diplomat Prague by Wyndham. We are continuously trying to make our guests feel at home. Hopefully, you felt like this during your stay. We are looking forward to welcoming you at our hotel again really soon.

2/10 Terrible

christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
no good.
did not honor the vip perks, kicked us out 2 hours early of checkout. main reason i picked this hotel was the supposed vip perks and they did not honor them and then told me they did not exist.
Stayed 1 night in Oct 2022
Response from Reservation Department on 31 Oct 2022
Dear Christopher,thank you for reaching to us. We will do our best for solve this.Kind regards,Team VH

4/10 Poor

Jitka

Disliked: Staff & service
Unfriendly/ unhelpful staff didn’t mention anything about VIP benefits and upgrade I actually purchased on my own.
Stayed 1 night in Oct 2022
Response from Richard on 9 Oct 2022
Dear Jitka, you have purchased the executive upgrade which means superior room on the higher floor which you had. We are sorry that we did not mention anything about benefits including free minibar and parking discount. Please, feel free to message us on our main e-mail address so we can talk about your experience.

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Katerina

Travelled with group
Stayed 1 night in Sep 2022
Response from Marcela Fialová on 13 Oct 2022
Dear Karerina,Thank you for your review.Have a great day!Best regards

10/10 Excellent

Eva

Stayed 1 night in Sep 2022
Response from Marcela Fialová on 13 Oct 2022
Dear Eva,thank you for your review.Have a great day!Best regards

10/10 Excellent

Hiroki

Stayed 1 night in Jul 2022
Response from Marcela Fialová on 9 Sept 2022
Dear Hiroki,Thank you for a review. We are happy that you liked your stay in Vienna House Diplomat Prague by Wyndham.Have an amazing day and we hope to see you soon again!Best regards

10/10 Excellent

Ricky Guy

Liked: Staff & service, property conditions & facilities, room comfort
Great but insufficient Air conditioning
Great location and staff and breakfast . Air con can not handle summer so expect sleepless nights
Stayed 1 night in Aug 2022
Response from Marcela Fialová on 22 Aug 2022
Dear Ricky Guy,Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your stay at Vienna House Diplomat Prague was positive.We are sorry about air con. We are looking into the issue and doing everything we can to correct it as soon as possible.We hope you make us part of your traditions and we have the privilege to serve you for many years to come. Know that we are here to host you and will always try our best.Best regards

10/10 Excellent

Sergey, Worcester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great service, conveniently located. I have stayed at Vienna House a few times and never had a single complaint.
Stayed 2 nights in Aug 2022
Response from Marcela Fialová on 12 Aug 2022
Dear Sergey, Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your stay at Vienna House Diplomat Prague exceeded your expectations. It is because of feedback like yours that we are able to select meaningful services of superior quality. You are always welcome here and we can´t wait for your next visit!

8/10 Good

Takeo, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
anyway the hotel is indeed very good shape and service is comfortable.
Stayed 1 night in Jul 2022
Response from Marcela Fialová on 25 Jul 2022
Dear Takeo, Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your stay at Vienna House Diplomat Prague exceeded your expectations. It is because of feedback like yours that we are able to select meaningful services of superior quality. Please consider visiting us soon to enjoy our most recent offers. We are confident you will love everything about it!

10/10 Excellent

HEE SUP, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beakfast and clean and good public transportation.
Stayed 3 nights in Jul 2022
Response from Marcela Fialová on 25 Jul 2022
Dear HEE SUP, Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your stay at Vienna House Diplomat Prague exceeded your expectations. It is because of feedback like yours that we are able to select meaningful services of superior quality. Please consider visiting us soon to enjoy our most recent offers. We are confident you will love everything about it!

8/10 Good

RAN

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Sergey, Worcester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in a nice neighborhood close to the city center. I have stayed at Diplomat Prague about 3 times by now and never had any complaints. Good breakfast, good service, attentive staff, spacious rooms. International airport is close and easily accessible by public transportation. A subway station is right near hotel.
Stayed 3 nights in May 2022

10/10 Excellent

James

Stayed 2 nights in May 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Nice hotel and good service. Limited options for lunch and dinner at the hotel, but had a very nice breakfast. Convenient for the metro stop.
Stayed 2 nights in May 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022