Outdoor spa tub

Reviews of The Emblem Hotel

5 out of 5
The Emblem Hotel
Platnérská 19, Prague

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 943 reviews" "
Rating 8 - Good. 179 out of 943 reviews" "
Rating 6 - Okay. 31 out of 943 reviews" "
Rating 4 - Poor. 9 out of 943 reviews" "
Rating 2 - Terrible. 5 out of 943 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
A great location and a very friendly staff. I would recommend based upon these characteristics. Property itself is comfortable, but slightly worn.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Mar 2024

10/10 Excellent

Cecily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Josef Salah on 12 Feb 2024
Dear Cecily,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible staff! So grateful for the help of Joesph and Vladimir! They were incredible and so helpful! Everyone that we encountered here were great!
Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear JessicaThank you for your review and for your stay. I will share your kind words with both Vladimir and Joseph, its always nice when their hard work is acknowledged.We hope to see you soon again,Yours sincerelyHelena

8/10 Good

Ihab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. I didn’t like the property condition and the cleanliness level.
Stayed 2 nights in Jan 2024
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear IhabThank you for your stay and for your review. I will look into the cleanliness as its im portant to me that this factor is of high quality. Apology it was not so for you. Thank you for your stay and we hope to see you soon again. Yours sincerely Helena

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation. Staff was exceptional. The hotel is steps away from Old Town Square.
Stayed 3 nights in Dec 2023
Response from Josef Salah on 12 Feb 2024
Dear Teresa,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Laimis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually never leave any reviews, I was expecting a good stay as I did read what other people Had to say about this property and of course it looked like an amazing hotel! But wow!!!! I was blown away; first with location, I swear it couldn’t get better!! Second; the room was soooo spacious! And it has everything you’ll need to feel at home away from home! I highly recommend this property and will definitely stay here if I were to come back to Prague!
Stayed 3 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear Lamis Thank you for your stay and for your lovely review! I am thrilled to read that you had such a nice stay and we will look forward to welcoming you at our property again very soon hopefully Yours sincerelyHelena

10/10 Excellent

MICHAEL

Stayed 2 nights in Dec 2023
Response from Josef Salah on 30 Jan 2024
Dear Michael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations manager and ConciergeJosef Salah

6/10 Okay

Johan

Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 11 Jan 2024
Dear Johan I wanted to reach out to sincerely apologise that we have not met your expectations. I will closely look at all the issues you have raised and work with my staff closely at removing those. Thank you for your stay and I wish you a very nice day Yours sincerelyHelena

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Helena Valtrova - General manager on 20 Dec 2023
Dear Joanne Thank you very muchf or your stay and for your lovely review. We do hope to see you soon again, and for now, let me wish you a Merry Christmas.Yours sincerelyHelena Valtrova

10/10 Excellent

Elisabeth, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect! I will be back !
Stayed 6 nights in Dec 2023
Response from Helena Valtrova - General manager on 18 Dec 2023
Dear ElizabethThank you ever so much for your lovely review and we hope to see you soon again.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, great location, very friendly and helpful staff
Stayed 6 nights in Dec 2023
Response from Helena Valtrova - General manager on 18 Dec 2023
Dear Gloria Thank you kindly for your lovely review and hopefully see you soon again! Thank you for your kind words about our lovely staff.

6/10 Okay

Francois, Miramar

Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear Francois I am not sure what happened but I wanted to apologise as from the rating I am suggesting not all went as expected. If you wish, you can reach out directly to me to let me know what happened. Yours sincerelyHelena

10/10 Excellent

Dominik

Stayed 2 nights in Dec 2023
Response from Josef Salah on 14 Dec 2023
Dear Dominik,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 Okay

Jade Elizabeth

Stayed 3 nights in Dec 2023
Response from Josef Salah on 14 Dec 2023
Dear Jade,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you for sharing your feedback with us on Expedia. We wished if you could tell us the reason we got a 3 stars from you so we could work on it and to make sure this will never happen again.Again many thanks for the visit and we are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Hotel and its staff are great. The building has an issue of noise caused by some sort of machine or process that really affects sleeping. Other than that, location, restaurants, service, and specially people: A
Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear AlejandroEver so sorry for the noise and I will look into the matter, as there is no such thing - perhaps its the noise from the airconditioning unit. In any case, I will look into this and apology this prevented you from a good night sleep. Yours sincerely Helena - General manager of the hotel

10/10 Excellent

Gregg

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Gregg Thank you for your lovely reviewHelena

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear James Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Mustafa

Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Mustafa Thank you for your lovely review!Helena

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear AimeeThank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Gail, Paget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, welcoming staff. Top notch service, seated checkin and the food at the restaurant is beyond amazing, worth every penny! Rooms are not soundproof as with all hotels in Europe……
Stayed 2 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear GailThank you very much for your lovely review and I hope to see you soon again. Apology for some noise that you experienced, will see what can be done. All the best, and hopefully see you soon again, yours sincerelyHelena

10/10 Excellent

Zhibang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Everything about Prague is within walking distance. The breakfast is also great.
Stayed 1 night in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Zhibang Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

2/10 Terrible

Luis Daniel

Liked: Cleanliness
Disliked: Staff & service
Not that good a mediocre experience
Very rude the host
Stayed 2 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Luis Daniel I am ever so sorry that you thought our front office manager was rude, I believe this all to be missunderstandinng . In any case I do wish to apologise and I do hope we can see you here at our hotel in the near future again.Yours sincerelyHelena Valtrova

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Laura Emilia

Stayed 3 nights in Nov 2023
Response from Josef Salah on 8 Nov 2023
Dear Laura,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Great property in very central location. Josef the concierge was amazing!
Stayed 1 night in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear BeboraThank you very much for your lovely review and I hope to see you soon again. I will pass on your words of praise to Josef. All the best, yours sincerelyHelena

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located, but also very quiet at night. The staff were very helpful. We will definitely be back!
Stayed 5 nights in Oct 2023
Response from Josef Salah on 31 Oct 2023
Dear Michael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

VALERIE

Stayed 3 nights in Oct 2023
Response from Josef Salah on 24 Oct 2023
Dear Valerie,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Magdoline

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with friendly staff. Close to attractions. Had a hard time getting out of the fluffy and comfortable bed!
Stayed 2 nights in Oct 2023
Response from Josef Salah on 24 Oct 2023
Dear Magdoline,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Sonia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xusep is amazing. His recommendations has been very good.
Stayed 3 nights in Oct 2023
Response from Josef Salah on 31 Oct 2023
Dear Sonia,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Joenna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Josef Salah on 24 Oct 2023
Dear Joenna,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Scott

Travelled with partner
What a fantastic stay here and Josef the concierge was just brilliant giving us an itinerary each morning for the day with with such great joy and personality…. Will definitely return to this great hotel….
Stayed 3 nights in Oct 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Scott Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Shameek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good location
Stayed 3 nights in Sep 2023
Response from Josef Salah on 24 Oct 2023
Dear Shameek,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Ismael E

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Ismael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Katharine,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Amazing staff, help me with all my needs. I’ll definitely recommend this hotel. Josef was wonderful
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With its perfect location, this superb hotel can’t be beat.
Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Anthony,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023
Response from Josef Salah on 8 Nov 2023
Dear Richard,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Joey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel that is very reasonably priced. You will find yourself in the center of old town with walking access to everything. Ubers only take a few minutes. Further, the hotel staff is top notch. Very friendly and always eager to help. I plan on staying here again when I am in Prague.
Stayed 5 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Joey,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

8/10 Good

Simon

Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Simon,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Stepfanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel, ideal location
The Emblem is clean, air-conditioned and centrally located. I can't wait to stay here again. Housekeeping went above and beyond every day. My only complaint is how many messages and updates they sent via email. I'm on vacation. I don't need 8+ messages and reminders.
Stayed 3 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Stepfanie,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the concierge Joseph, amazing!!!
Stayed 3 nights in Sep 2023
Response from Josef Salah on 11 Sept 2023
Dear Fabricio,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home. It was my great pleasure meeting you and your dear mother and I was more than happy to be part of your trip in Prague.And we wish to thank you very much for the hotel rating and for sharing your wonderful experiance with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from Josef Salah on 11 Sept 2023
Dear Peter,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experiance with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

8/10 Good

Navdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. One thing that was a problem for me was that the room was a bit warm. Since its central air conditioning only allow minor adjustment in the room. They gave us a fan which was better to sleep at night.
Stayed 1 night in Sep 2023
Response from Josef Salah on 6 Sept 2023
Dear Navdeep,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your experience with us.We were very happy to hear from you that you liked everything and we apologize regarding the AC, You know this kind of weather is new for Prague, Therefore our AC is not that strong but we are working on it.Once again thank you for the visit and for the feedback.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Josef Salah on 6 Sept 2023
Dear Shabnam,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experiance with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

John, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This luxury property has the best location in Prague with a staff that consistently provides excellent attentive and personal service. A rare gem!
Stayed 3 nights in Aug 2023
Response from Josef Salah on 5 Sept 2023
Dear John,Thank you so much for such a fantastic review! We are thrilled that you had a wonderful stay with us, and we really appreciate all of the kind words you had to say about everything that we offer here. We love that you enjoyed Our luxury hotel, our location and our dear staff service as well.It was our pleasure to be your home-away-from-home in our beautiful city, and we hope you have the chance to travel back soon. Thank you again for your review and recommendation to all future travelers to Prague. We look forward to welcoming you again at The Emblem!Kind Regards,Guest relations & ConciergeJosef Salah

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff was very attentive. This is somewhat of an upscale hotel. It is minutes away from the clock tower and convenient to the old town. The room and hotel was clean and well cared for. Our air conditioning didn’t get our room very cool but it was hot outside so maybe that’s why. Overall I was happy with our choice and would stay here again.
Stayed 4 nights in Aug 2023
Response from Josef Salah on 5 Sept 2023
Dear Lori,Thank you so much for such a fantastic review! We are thrilled that you had a wonderful stay with us, and we really appreciate all of the kind words you had to say about everything that we offer here. We love that you enjoyed our hotel location and our staff service as well.It was our pleasure to be your home-away-from-home in our beautiful city, and we hope you have the chance to travel back soon. Thank you again for your review and recommendation to all future travelers to Prague. We look forward to welcoming you again at The Emblem!Kind Regards,Guest relations & ConciergeJosef Salah

6/10 Okay

JUAN

Stayed 1 night in Aug 2023

10/10 Excellent

Harry

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was perfect in all ways. Great location. The best part! Staff was friendly and very helpful the restaurant was delicious. Do not miss the breakfast ..the best part. Thank you for a perfect stay in all ways
Stayed 2 nights in Aug 2023
Response from Josef Salah on 26 Aug 2023
Dear Harry,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experiance with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff was most helpful with reservations for dinner & can to airport at 4:00 am.
Stayed 4 nights in Jul 2023
Response from Josef Salah on 26 Aug 2023
Dear Margaret,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experiance with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah