Dear Mr. Dubb,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya Burliayeva,Duty Manager

Dear Daniel,Thank you for choosing to stay at the Hilton Prague Hotel and for taking the time to leave such a fantastic review. I was thrilled to learn that you thoroughly enjoyed your stay with us and that you found our services to be to your liking. We hope that you'll come back soon and that we'll have the pleasure of welcoming you once again.With kind regards,Jiří, Duty Manager

Dear Adele,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Ariel,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva, Duty Manager

Dear Valuable Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during your stay at our hotel.We regret to hear about the initial encounter with our staff, and we appreciate your patience and understanding as we worked to address the situation. It is unfortunate that there was a delay in providing you with the requested room with a view. We understand how important this is to our guests, and we are truly sorry for any frustration this may have caused.We're glad to hear that our manager was able to address the issue promptly and offered compensation in the form of executive lounge access. We hope that this gesture helped improve your overall experience, and we assure you that we are taking steps to prevent similar occurrences in the future.Our team is committed to providing excellent service, and your feedback is invaluable in helping us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Thank you for choosing Hilton Prague, and we sincerely apologize for any inconvenience caused.Best regards, Anastasiya Burliayeva, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva Duty Manager

Dear Xhilda,Thank you very much for choosing the Hilton Prague Hotel for your recent stay in the Czech Republic. I was disappointed to learn, that you were not satisfied with the service provided as you have mentioned in your feedback. I would like to mention that your time in completing this review is very much appreciated, as only the guest's feedback allows us to 'Make It Right'With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the obvious shortcomings you experienced during your stay. Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 to provide immediate assistance with any kind of inquiry on the spot, therefore, I truly regret you did not report the shortcomings during your stay so that proper action from our side could have been taken on the spot to make your stay faultless. Would you be so kind as to provide us with more details on what could have been done better to exceed your expectations and make you mark all the points with 9 or 10? Please note that our guest satisfaction and feedback are of great importance to us, therefore, I would very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely Yours, Annastasiya Burliayeva Duty Manager

Dear Jeffrey,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Frederick, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,

Dear Jose,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Ronald,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,

Dear Shai,Thank you for staying at the Hilton Prague Hotel and for completing the online review regarding your stay. It was a pleasure to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel. We are delighted that you found our establishment lovely and clean. Your commendation of Alex and Libor's service truly warms our hearts. They epitomize attentive and exceptional service, and we're grateful for your recognition of their dedication. Your encouragement means a lot to us, and we will ensure they receive the acknowledgment they deserve. Thank you for your kind words and encouragement. We eagerly await the opportunity to serve you again and maintain the high standards you've experienced.Warm regards,Anastasiya Duty Manager

Dear Vatsal,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Mark,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you overall enjoyed your stay with us and remained satisfied with most of our services and facilities. However, let me kindly clarify that our pool is designed for swimming with a temperature of 28C, not a relaxing pool. On the other hand, we do regret that the conference that took place in the hotel didn't allow you to sit comfortably in the lobby, but Hilton Prague is a big city hotel and we have conferences here every week or two.Please note that our guest satisfaction and feedback are of great importance to us, therefore, we very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely yours

Dear John, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,

Dear Olukayode,thank you for sharing your high rating with us. Kind regards

Dear Vindhya, thank you very much for sharing your high rating with us. Kind regards

Dear Mario Xavier, thank you for sharing your comment. We are very sorry for the disappointing experience at the check-in. Please accept our sincere apologies as this is not the level of service we strive to provide. Your valuable comment was shared with the reception manager to improve for the future. Kind regards

Dear Moukhtar,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.Rest assured that also your additional comment for the special recognition of the service provided by every staff you approached really make us proud.Please note that our guest satisfaction and feedback are of great importance to us. I would like to thank you for your valuable patronage, and I look forward to your next stay in our property.With kind regards,Jiří, Duty Manager

Dear Hasan,Thank you for staying at the Hilton Prague Hotel and for completing the online review regarding your stay. It was a pleasure to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. Please note that our guest satisfaction and feedback are of great importance to us. I would like to thank you for your valuable patronage, and I look forward to your next stay in our property.With kind regards,Jiří, Duty Manager

Dear Fendy,Thank you very much for your recent stay at the Hilton Prague Hotel and for your feedback regarding this stay. Your valuable time in this regard is very much appreciated. I sincerely apologize that you felt disappointed due to the experienced inconveniences with the many occasions as you mentioned in the feedback.Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance with any kind of inquiry on the spot, therefore, I truly regret that we were not aware of such a shortcomings during your stay, so that proper action from our side could have been taken on the spot to make your stay faultless. I know that it is surely frustrating when expectations are not met. However, I do hope that you will give us the opportunity to host you at the Hilton Prague Hotel again in the future. Thank you for sharing your valuable feedback with us and I look forward to your next stay in our property. With kind regards,Jiří, Duty Manager

Dear Sam,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Basil,Thank you for staying at the Hilton Prague Hotel and for completing the online review regarding your stay. It was a pleasure to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. I apologize for the negative situation you experienced with access to your fridge. Allow me to mention that to access the refrigerator, there is a Credit Card guarantee required, as this is the standard hotel policy. The guarantee is not a charge on the Credit Card, it is a reauthorization held by your bank on behalf of the Hilton Prague. Once the checkout is completed, the guarantee is automatically released back to your account.On the happier note I am very pleased that those shortcomings did not severely affect your stay and you have enjoyed your time at the Hilton Prague Hotel. Thank you once again for you comments as it is only through our guest comments can we look to improve the services we provide. We hope to welcome you back in our property in not far future.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Issam, thank you very much for sharing your feedback with us. We are very sorry for the shortcomings you have experienced during your stay. Your valuable comments were shared with the respective department managers for follow up. Kind regards

Dear Priscilla, thank you very much for sharing your feedback with us. We are very sorry for the inconvenience with the bathroom amenities. Your valuable comments were shared with the Housekeeping manager for follow up. Kind regards

Dear Michael, thank you for sharing your high rating with us and the positive comment, we are happy to hear that you have enjoyed the hotel service. Kind regards

Dear Zoran,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Peggy,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Hyeonseok,Thank you for staying at the Hilton Prague Hotel and for your awesome review. I was delighted to see that you have fully enjoyed your stay with us, and that you have found the services provided to your liking. I hope that this was not the last time we had the pleasure to welcoming you, and that you will return soon again.Best regards,Jiří, Duty Manager

Dear Aaron, Thank you for staying at the Hilton Prague Hotel and for sharing your feedback regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. Would you be so kind as to provide us with more details about what could have been done better to exceed your expectations and make you mark all the points with 5? Please note that our guest satisfaction and feedback are of great importance to us, therefore, I would very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely Yours,

Dear Nikhil, thank you very much for sharing your rating. Kind regards

Dear Scott,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Liliana,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. Please note that our guest satisfaction and feedback are of great importance to us. I would like to thank you for your valuable patronage, and I look forward to your next stay in our property.With kind regards,Jiří, Duty Manager

Dear Mr. Saif, Thank you for staying at the Hilton Prague Hotel and for completing the On-line Guest Questionnaire regarding your stay. Please accept my sincere apologies that your expectation was not met. We would like to kindly ask you to provide us as well with more details related to your experience as a score 1/5 is certainly not the one we aim to achieve. Mr.Saif, please note that our guest satisfaction and feedback are of great importance to us. I would like to thank you for your time and I look forward to your next stay in our property to make it spotless. Sincerely Yours,

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Kind regards,Anastasiya Duty Manager

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. Concerning your comment about the Air condition in the room, please accept my apologies for the inconvenience caused, your comment has been already passed to our Chief Engineer in order to follow up. Please note that our guest satisfaction and feedback are of great importance to us. I would like to thank you for your valuable patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Mrs. …, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. I will share your positive scoring with the reception team, and I would like to assure you, that scoring such as yours acts as a great motivator for them. Mr. Peter, thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,

Dear Mr. Robert, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Mr. Robert, thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the On-line Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely,Jiří StarečekDuty Manager

Dear Kabir, thank you for your review and we are happy to hear that you have enjoyed your stay to the fullest and that everything went smoothly. We will look forward to welcome you back in the future. Kind regards.

Dear Daniel,thank you for sharing your review. We are very sorry for the inconvenience with the closed restaurant due to reconstruction works. Our hotel does offer other 3 alternatives for dining. We do hope to get a chance to welcome you in the future and provide full service for you so that your stay will be enjoyable. Kind regards