Ratings based on 3,603 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 11-Dec-2017
Pros: Everything.
Location: Down a side street so fairly quiet but still only a 5 minute walk to the old square.Numerous bars,restaurants and shops in the local facinity.
Party of14 excitable women visiting Prague for a birthday celebration and to visit the Xmas market.The check in was efficient but still friendly.Room spacious,clean with a lovely modern bathroom.Breakfast was fabulous one of the best I have had offering a fantastic selection of hot and cold dishes with fresh waffles and omelettes made to order.
5 out of 5
Recommended
for Couples
by A verified traveller from Manchester

Nice Hotel in a great position near to all points

Posted 11-Dec-2017
Pros: Location,Friendly Staff, Clean
Cons: To be able to pick your own table at breakfast, not keen on being seated close to other people when there was space at more private tables.
Location: Close to all attractions and great public transport
Had a great short stay ,visited for the Christmas Markets. Hotel was very nice reception staff really helpful and knowledgeable. Breakfast really good great Value for money. Room large and very clean had both bath and shower which was a bonus. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Ideal location for Old Town

Posted 04-Dec-2017
The hotel was ideally located for a weekend break in Prague. Everywhere was within walking distance. The hotel staff were friendly and the hotel itself was clean. Whilst the room was a decent size, it was fairly average in terms of fit out and the bath / shower wasn’t great. That being said, it was excellent value for money.
Comment from Hotel Management
10-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear DW, thank you for taking time to write your kind review. We are happy our hotel made your stay comfortable and we will be looking forward to welcome you back in near future again. Tereza Aubrechtova, Guest relations
4 out of 5
Recommended
for Everyone
by A verified traveller from Grangemouth

Excellent hotel

Posted 02-Dec-2017
Excellent hotel, friendly staff, great breakfast and great location
Comment from Hotel Management
10-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear Richard, thank you for your kind review, we appreciate it. We are glad our hotel made your stay comfortable and will be looking forward to your next visit. Tereza Aubrechtova, Guest relations
4 out of 5
Recommended
for Everyone
by A verified traveller from LA, CA

Great location, near mall and restaurants

Posted 30-Nov-2017
Decent value for money. Nice room and good location. Close to major mall
Comment from Hotel Management
07-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear bilal, thank you for sharing your kind review with us. We are happy you spent a nice stay in our hotel and everything met your expectations. We will be looking forward to your next visit. Tereza Aubrechtova, Guest relations
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Clean and good value for money

Posted 29-Nov-2017
Transfer service organsied by the hotel for 1050 cz between 6 people. Were there upon our arrival and flexible with times to leave. Easy, quick check in and the reception staff very polite and helpful. Rooms were very clean and very comfortable mattresses and bedding. The rooms are very hot! Breakfast was amazing the waffles are worth a go! Thai massage on ground floor is amazing and worth a go! Only gripe was when we went down to book a massage at underground level the lift was not working a worker went to allow us up stairs that only staff could access as there were no public stairs ( which in the UK would be classed as a health and safety breach) two members of management staff came along the passage and told us we were unable to use this route despite the fact we were stuck as the lift was not working. My major concern was that had there been a fire or emergency we would have been stuck. The manangenent staff member were extremely dismissive and rude when we politely tried to explain and discuss.
Comment from Hotel Management
07-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear Lucy, thank you for taking time to share your opinion on stay at the Grand Majestic Plaza hotel. We are pleased to read you appreciated our services, breakfast and rooms. We are sorry about the situation you experienced in the hotel´s basement. I would like to explain that there is a central emergency system and in the case of fire all the electronic locks get unblocked so you would not have had any problem with getting out of the corridor. This system is regulary checked twice per year by an external company. We are glad your overall impression of your stay was very good and we will be looking forward to welcome you back on your next journey to Prague. With best regards Tereza Aubrechtova, Guest relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Westcliff on sea Essex UK

Posted 28-Nov-2017
We had excellent time in the hotel.We found a homely environment with every facilities needed. The staffs are really courteous and we admire the service. Excellent location for accessing town. Great food and great people. Many thanks
Comment from Hotel Management
07-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear Mariana, thank you very much for your lovely review. We are happy to read our hotel made your stay comfortable and you appreciate our services. We will hope to welcome you back soon again. Tereza Aubrechtova, Guest relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Moscow

Comfortable hotel in the centre of Prague

Posted 25-Nov-2017
The staff at reception was very helpful and nice. I arrived early and was checked in at 11 in the morning. The old town is 10 min walk away. Palladium shopping centre is just around the corner. The room is quite spacious , the bed was comfortable, the bathroom was clean . I enjoyed breakfast at lobby restaurant- good choice of food and tasty. I would stay at this hotel when I go to Prague next time
Comment from Hotel Management
07-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear Dmitry, thank you for sharing your kind review with other travelers, we appreciate it. We are glad to hear our hotel met your expectations and you spent nice time with us. We will be looking forward to welcome you back on your next journey to Prague. Tereza Aubrechtova, Guest relations
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely Hotel close to everything!

Posted 24-Nov-2017
The Hotel staff were very welcoming and friendly and helpful.Nothing was too much trouble. Took advantage of their fixed price pickup from the airport. The Hotel is just metres away from Republic Square and Palladium shopping centre and other shops.Walking distance to Old Town and the Astronomical clock and easy to walk to Charles Bridge. Quiet and clean. Several tour pickup points are close by. Highly recommend would stay again.
Comment from Hotel Management
09-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear Guest, thank you for taking time to write your nice comment and for highest rating. We are glad you were impressed by our service and hotel´s location. We will be looking forward to your next visit in near future. Tereza Aubrechtova, Guest relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Lovely hotel, great location

Posted 24-Nov-2017
Lovely hotel with friendly and helpful staff. Great location in old town. Just a short walk to Charles Bridge and local attractions. Even the dancing house is only a 30 min walk. Room was nice,clean and spacious with tea and coffee making facilities which was a bouns! The breakfast buffet was excellent with lots to choose, were spoilt for choice!! A nice little touch was a bottle of champagne waiting in the room for my partners birthday which was lift as a gift for the hotel and staff! Would definitely use this hotel again when visiting Prague and would recommend to family and friends.
Comment from Hotel Management
07-Dec-2017 by Tereza Aubrechtova, Hotel Management
Dear Chris, thank you very much for your lovely review. We are happy to hear you were impressed by our hotel and you enjoyed your stay with a special occation. Thank you for recommending us to your friends and family and hopefully we will welcome you back soon again. Tereza Aubrechtova, Guest relations