Exceptional customer service and staff.
I was very happy of our stay in this hotel. The hotel's location is very close to everything Old town and new town. First time in Prague but I was able to explore around old town, Charles bridge and new town just by walking. Hotel staff was exceptional and good customer service. The hotel is very clean, breakfast was very good. I do have suggestions, they should change menu every other day if possible, to have variety. We stayed there for six days and the menu for breakfast were the same although their delicious. I will definitely go back to Prague and will stay in the same hotel. Thank you for the staff for giving us a big packed breakfast of 2 sandwiches, bottled water, fruits and breakfast bar since we have to leave at 0300 am to the airport. That was a big help since our flight from Prague to Amsterdam does not give free breakfast.
Comment from Hotel Management
12-Apr-2017 by Tereza Aubrechtova, Guest relations, Hotel Management
Thank you for sharing your experience with other travelers. It was a real pleasure reading about your positive experience with us and it made our day! We will also take advantage for your other comments regarding breakfast menu, thank you for that.
Many thanks for recommending the Grand Majestic Plaza as the place to stay in Prague, we will be pleased to welcome you back soon.