Ratings based on 2,752 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from UK

Excellent hotel

Posted 23-Sep-2016
Pros: Friendly staff, clean and spacious rooms. Air conditioning. Decor in the hotel was smart. Room also had a hair dryer.
Location: Close proximity to all local transport. 2 min walk from the Palladium shopping centre & other shops/restaurants. 10 min walk to Old Square.
From check-in to check-out we had an excellent time at this hotel. Location is central to everything and easy to find, just a few minutes walk from the Palladium shopping centre in close proximity to all the local transport (metro, bus, tram and train station). Check-in was quick and easy, staff were very friendly and helpful, we even had free use of the safe. Staff spoke english very well. Our room and bathroom were lovely, very clean and spacious. Also had air conditioning and a small fridge (we didn't use anything in the mini bar but used the fridge to store our own drinks). Breakfast was included in our stay - breakfast buffet had everything you could want, cold meats and cheeses to a full english breakfast, also yogurt and fresh fruit, selection of breads, cereals, pastries and juices. The list was endless, we were very impressed. Also had a chef making omelettes with whatever people wanted in them. There was even a pianist playing jazz while we were eating. Rooms were made up every day and towels changed when we needed (just left them in the bath when we needed new ones). There was a hair dryer in the room which was also useful! Our flight wasn't until early evening so when we checked out we left our luggage in a secure room by the check in desk so we could make the most of our last day. When we were ready to leave we asked the hotel to arrange a taxi for us which they did. Overall we had an excellent stay here, and would highly recommend this hotel.
3out of 5
by A verified traveller from Leatherhead UK

Convenient Location but not the 5 star it claims

Posted 18-Sep-2016
Pros: The comfortable beds, the breakfast and the location
Cons: The reception staff could be better trained with area knowledge and times of the shop next to reception desk. The bathroom sink didn't drain very well
Location: Close to centre, everything is walking distance. Palladium shopping centre with over 200 shops and a supermarket is a short 5 minute walk away.
We stayed here for 3 nights in Sept and the rooms were comfortable but the sink in the bathroom didn't drain well at all. On the last day the toilet wouldn't stop running water and wouldn't flush. The staff didn't speak English very well so communication wasn't great. There is a small concession jewellery and glass shop in the lobby next to Reception and when we asked the young man on reception when the man running the shop would be there to sell us something he said he didn't know this information. I think this is something that they should know. We ate dinner at the hotel restaurant and the food was of a good standard and typical restaurant prices which we expected and were happy to pay. The reception staff were not very knowledgeable of the restaurants in the area - they said the nearest was a Spanish restaurant but apart from that they couldn't tell us? The rooms were small but the beds were comfortable and the bedding and air conditioning was very good. Room service is available but we didn't use it. This is a good hotel but I would say 4 star rather than 5.
4out of 5
by A verified traveller

Bra hotell, bra läge

Posted 12-Sep-2016
Pros: Receptionen samt baren och restaurangen var mycket påkostade.
Cons: Badrummet saknade make-upspegel samt papperskorg. Dessutom ett handtag att hålla i vid badkaret.
Location: Fantastisk shopping, bra restauranger, nära till G:a torget och Karlsbron, läget var perfekt.
Hotellet är 4+ men vi tycker nog att 4 är mer rättvist. Vi upplevde en blandad servicenivå i receptionen
5out of 5
by A verified traveller from Amman Jordan

Prague the Best

Posted 11-Sep-2016
Pros: Beautiful hotel and great location for the price. Great staff, good breakfast with a big selection of foods, coffee, drinks, ect.
Location: Walking distance to the Charles bridge and old town square maximum 15 minutes. The Palladium mall is a 2 minute walk if you want to shop.
Stayed 4 days and nights in Prague and our Hotel was in an excellent location. It is a 5 minuet walk to the Nem Square metro and about a 15 minute walk to the old downtown where the astronomical clock is located. The square is awesome and the entire city is a treasure trove of history. So many beautiful cafes and restaurants. The city is beautiful and the people are very nice and all the locals speak English very well. There are many sights to see and some many tours available to do and it is very inexpensive to eat and do things compared to the rest of Europe. Once at the airport do not take a taxi to your hotel as the taxi drivers will try to cheat you out of the fair. If you do take a taxi make sure you negotiate the price of the fare before getting into the cab. My wife and I took the airport express bus to the train station in Prague which was about 2 dollars.
5out of 5
by A verified traveller from Paris

Ville et hotel magnifique

Posted 08-Sep-2016
Location: Très propre des rue pietonnes, nous avons tous fait à pied, mais les transport en commun sont très accessibles.
Cet hôtel est vraiment superbe, le lobby est très sympa, très calme. Les chambres sont très propres, spacieuses et il y'a tout l'equipement necessaire. Nous avions demandé lors de la réservation un très grand lit, celui-ci etait très bien! Rien a dire tout etait top. Le petit-déjeuner est très complet, le buffet propose un large choix de produits pour tous les gouts et toutes les envies! Rien a dire, c'etait parfait. Le personnel est également très aimable.
5out of 5
by A verified traveller from Madrid

Fantástico hotel.

Posted 08-Sep-2016
Pros: Ubicación y desayuno.
Cons: El aire acondicionado hace bastante ruido, se debería de sustituir por aparatos más silenciosos.
Location: Perfecto. Un 10 en todo.
Ubicación excelente, habitación muy amplia con zonas comunes muy buenas. El desayuno es extraordinario. El personal en general muy agradable.
5out of 5
by A verified traveller from Texas

Nice hotel close to city center and metro.

Posted 07-Sep-2016
Pros: Location and a great breakfast is included.
Location: Close to transportation, city center with the Palladium mall one block away. Very good restraurants close buy.
A group of us had done a River cruise and we added 3 extra days on the end of the trip. Did a lot of sight seeing and shopping. The hotel was reasonable priced and included a great breakfast.
5out of 5
by A verified traveller

Great location!!

Posted 01-Sep-2016
Amazing experience! 7 min walk to old town sq and 15 min walk to Charles Bridge. Rooms were spacious and clean!
4out of 5
by A verified traveller from london

Central location hotel

Posted 29-Aug-2016
This is a nice hotel, which located at a quite street of the central. I walked to Charles bridge only 15-20 minutes. This is good if you want a very early morning or very late walk in the town. It has a grand comfortable reception. A group of friends come to visit us. We have a nice reception to entertain them. The bar service is fine. But this dark beer taste is a bit different from the others. I prefer to have beer in other places or restaurants. Everything is fine. Rooms is good enough. My shower was weak in the first day. They repair immediately and I have power shower again. But they forgot my daughter room also had the same problem. My daughter went to other room to have shower. Overall good hotel.
5out of 5
by A verified traveller from North Suburban Chicago

Very nice Hotel conveniently located

Posted 24-Aug-2016
Pros: Location, walking distance to most major tourist destinations. Clean and bright. Excellent breakfast bujffet.
Location: Easy walking distance to Old Town square.
No complaints. Everything was satisfactory or better.