Ratings based on 3,122 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great room for a week in Prague

Posted 20-Apr-2017
Stayed here a week. Very clean and quiet. Located in Old Town. Was able to walk to most attractions, including Mala Strana. Took the #22 tram to Prague Castle since it's quite a long and steep incline. Walked all over Prague from this location. Incredible breakfast every day of the week included in room price. This would be a $25 brunch in the States.
Comment from Hotel Management
20-Apr-2017 by Tereza Aubrechtova, Guest relations, Hotel Management
Dear Edd, thank you very much for sharing this useful review with other travelers. We are glad to hear you enjoyed your stay with us, thank you for compliments on our breakfast, location and service. We hope your travels bring you back to the Grand Majestic Plaza, Prague very soon. Tereza A.
5out of 5
Recommended
for Everyone
by A verified traveller from North East

Great hotel, but Expedia description is inaccurate

Posted 18-Apr-2017
Pros: The staff - very friendly and helpful. The porridge :) and most of the breakfast. The clean rooms and the location.
Cons: The bacon - it's was typical of continental hotels, but called "English" bacon, which it wasn't! Likewise the tea. Go with what is good instead!
Location: Everything Prague has to offer!
Expedia promised us city views and a bathrobe in the room. We got neither. When we checked in and complained about the view of an internal blank wall they did offer an alternative, but said they don't promise city views as none of there rooms have them. We took the alternative which had a more open aspect and were happy with that. Aside from that we had a lovely stay. The staff were lovely and very helpful, the breakfast was good (especially the porridge). The room was quite small, but very clean and comfortable. The location is good, very close to the old town, walking distance from most attractions and very convenient for the tram system. There is an independent Thai massage place in the basement which was also very good.
Comment from Hotel Management
19-Apr-2017 by Tereza Aubrechtova, Guest relations, Hotel Management
Dear Allison, thank you for your time to write this kind review. We are sorry about the problem with the room view. Thats true that we are in a block of buildings so there is no city view, only street or back yard. Apart from this we really appreciate your compliments about our friendly staff and breakfast (namely porridge :-) ). We will be happy to see you again when you plan another trip to Prague!
5out of 5
Recommended
for Couples
by A verified traveller from Lancashire, UK

Quiet & central hotel

Posted 14-Apr-2017
Pros: The quiet location in a nice area which is very convenient for the Old Town Square. The breakfast is good & on 2 mornings a pianist played
Cons: The air conditioning was either stuck on cold or hot. We gave up in the end because we liked the room. Quieter closing room doors
Location: There's a large shopping mall at the 250 m away. The old town square, Charles Bridge, the opera & concert venues are nearby
This was our second visit to this hotel & we were not disappointed.
Comment from Hotel Management
19-Apr-2017 by Tereza Aubrechtova, Guest relations, Hotel Management
Dear Andy, Thank you for sharing your experience and for choosing us for a second time as hotel destination while visiting Prague. Many thanks for recognizing our advantageous location. We are pleased to hear that you enjoyed your stay in our hotel. We are sorry about the problems with the air conditioning. We will do our best not to happen again in a future. Once you decide again to come back to Prague, we will be happy to welcome you again.
5out of 5
Recommended
for Everyone
by A verified traveller from California

Exceptional customer service and staff.

Posted 11-Apr-2017
Pros: Location, cleanliness, and excellent staff. From housekeeping, front desks, restaurant and everyone was helpful and courteous. Also very professional.
Cons: Change breakfast menu every other day if possible
Location: Near a big shopping mall, restaurants around, a few minutes walk to the republic where our meeting point for all our day tour and old town & new town.
I was very happy of our stay in this hotel. The hotel's location is very close to everything Old town and new town. First time in Prague but I was able to explore around old town, Charles bridge and new town just by walking. Hotel staff was exceptional and good customer service. The hotel is very clean, breakfast was very good. I do have suggestions, they should change menu every other day if possible, to have variety. We stayed there for six days and the menu for breakfast were the same although their delicious. I will definitely go back to Prague and will stay in the same hotel. Thank you for the staff for giving us a big packed breakfast of 2 sandwiches, bottled water, fruits and breakfast bar since we have to leave at 0300 am to the airport. That was a big help since our flight from Prague to Amsterdam does not give free breakfast.
Comment from Hotel Management
12-Apr-2017 by Tereza Aubrechtova, Guest relations, Hotel Management
Dear Coco, Thank you for sharing your experience with other travelers. It was a real pleasure reading about your positive experience with us and it made our day! We will also take advantage for your other comments regarding breakfast menu, thank you for that. Many thanks for recommending the Grand Majestic Plaza as the place to stay in Prague, we will be pleased to welcome you back soon. Tereza A.
5out of 5
Recommended
for Everyone
by A verified traveller from Belfast

Great Hotel

Posted 08-Apr-2017
Pros: Location, staff friendliness and condition.
Location: Centrally located main sights nearby and major shopping centres even nearer!!!
Great hotel in a great location. Staff were very helpful. The hotel was clean and well kept. Plenty of choice at the buffet breakfast, and nice surroundings. The location was also great. Even at a slow walk it was only 10 mins to the Old Square, and another few minutes walk to Charles Bridge. I would recommend this hotel to anyone travelling to Prague.
Comment from Hotel Management
09-Apr-2017 by Tereza Aubrechtova, Hotel Management
Dear Ggeorge, Thank you for sharing your wonderful experience and for choosing us as your hotel destination while visiting Prague. Many thanks for compliments on our staff. We are pleased to hear that you were impressed with our hotel. We look forward to welcoming you back again soon. Tereza
5out of 5
Recommended
for Everyone
by A verified traveller

Conveniently placed hotel near all sites

Posted 08-Apr-2017
Pros: Pleasing décor and maintained to a high standard, easy walking distance to all the sites of Prague
Location: A short walk from Republic square beautiful art deco Café& then on to the Old Town square and the Jewish quarter.
hotel staff helpful and courteous always willing to help
Comment from Hotel Management
08-Apr-2017 by Tereza A., Hotel Management
Dear Guest, Thank you for sharing your wonderful experience and for choosing us as your hotel destination while visiting Prague. Many thanks for recognizing our wonderful staff. We look forward to welcoming you back again soon. Tereza Aubrechtova
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2017
The room is great, and the pillow is so comfortable! Love it!
Comment from Hotel Management
07-Apr-2017 by Tereza Aubrechtova, Hotel Management
Dear Guest, thank you for your time to write a review on our hotel, we appreciate it very much! We will be pleased to welcome you back in our hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from F

Central hotel

Posted 06-Apr-2017
Overall good hotel Good facilities Needs bit of posh on service standard
Comment from Hotel Management
06-Apr-2017 by Tereza Aubrechtova, Hotel Management
Dear Guest, thank you for your review. We will do our best to improve our service standard. Sincerely Tereza Aubrechtova Guest relation
5out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel, close to everything.

Posted 05-Apr-2017
Really enjoyed our stay here, hotel was lovely staff really helpful and was close to everything. The rooms were spacious and comfortable.
Comment from Hotel Management
06-Apr-2017 by Tereza Aubrechtova, Hotel Management
Sincerely, Your review was a pleasure to read, thank you. We especially appreciate the comments on our friendly staff. Tereza Aubrechtova Guest relation
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2017
Lovely stay, hotel perfect. Would definitely recommend and revisit again.
Comment from Hotel Management
06-Apr-2017 by Tereza A., Hotel Management
Dear Guest, thank you very much for your wonderful review. We will be happy to welcome you back on your next trip to Prague. Tereza Aubrechtova Guest relation