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Reviews of Aparthotel Susa

2.5 out of 5
Aparthotel Susa
Jana Masaryka 219/49, Prague

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 264 reviews" "
Rating 8 - Good. 130 out of 264 reviews" "
Rating 6 - Okay. 27 out of 264 reviews" "
Rating 4 - Poor. 7 out of 264 reviews" "
Rating 2 - Terrible. 3 out of 264 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas, Cottenham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large and comfortable room. Very near a tram stop. Friendly reception. Good breakfast. Fixed any room problems quickly.
Stayed 5 nights in Feb 2024

10/10 Excellent

Reynaldo

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

4/10 Poor

Shintaro

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They were very helpful in laying out sites on a map, main places to go and good places to eat. They helped us with our laundry and helped us park our car. It was very nice to have a place at the hotel to park our car even though it had a narrow (byUS standards) archway. The breakfasts were quite good. The rooms were clean, quiet and comfortable.
Stayed 2 nights in Jul 2019

8/10 Good

carl, Lowestoft suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location great. Staff very nice and helpful. Room huge and clean. Breakfast good. Would definitely stay again. No issues what so ever.
Stayed 4 nights in Aug 2017

6/10 Okay

Janine, Sydney, Australia

Liked: Staff & service
Disliked: Room comfort
Good location hotel
The room was spacious but a bit tired with a mirror cracked in one corner, the towels had seen better days and were a bit thin, but there was no air-conditioning despite claiming it did. As it was very hot 34 degrees celsius, we had to open the windows which made the room very noisy. The included breakfast was average but the staff was friendly. There was only one bottle opener for the whole hotel. Despite all this, it's in a great location, they can organise pick up from the airport, it's a stone-throw away from the tram, the buses and the metro. There are a couple of parks nearby and quite a few eateries as well.
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly staff, clean rooms, good location, will definately return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a fantastic place to stay in Prague! The room was huge with a gigantic bedroom, kitchenette, eating area, closet, and very large bathroom with shower and bathtub. Everything was very clean and cleaned daily (including dishes), and the beds were very comfortable. It was quite cold in Prague, so we really appreciated being able to control our own heat as well. Included breakfast was great with lots of choice of meat, cheese, cereals, yogurt, some baked goods, hard-boiled eggs, hot dogs, etc. Location was fairly close to the train station and old town - we never took public transit (though it was right there) because we were able to walk everywhere. Best deal we had in all of Europe, and I would most definitely stay here again!

6/10 Okay

Dennis, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible WiFi
The room was pretty spacious and in good condition. The main downside was terrible WiFi reception. I had to use my data plan even when I wanted just to check emails.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel

10/10 Excellent

Gillian, Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, big clean room, excellent value
We were very impressed with this aparthotel. The reception staff were the most helpful I've ever come across (and I've done a lot of travelling!). The room was spotless (as was everywhere we went in Prague), it was large, comfortable and warm and the bathroom was lovely, with a deep bath and a separate powerful shower. The continental breakfast had enough choice and was sufficient to start the day. The info said the hotel was 10 minutes from Wenceslas Square but it was actually a 20-25 minute walk, but only 3 stops on the Metro which is easy to use. A few nice restaurants close by and plenty of food shops if you wanted to self-cater. All in all I would definitely recommend it and for the price, it was excellent value.

10/10 Excellent

iwory, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap,clean and nice hotel
Spacious en-suite room, in nice and quiet hotel in Prague. Tram station is just about 100meters from there. We enjoyed our stay and can only recommend.

10/10 Excellent

Supanut, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Prague
Very large room concerning I was travelling alone (plus bathtub+kitchen). Staffs are cheerful and helpful. Located near the bus stop with a direct line to the Florenc Bus Station. Also very easy to get into the city centre.

8/10 Good

theo, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend to others
Very very helpfull staff, clean spacious room, great location and very easy access to metro and trams for all parts of Prague.Included breakfast was very good and an additional benefit to our stay.

8/10 Good

James, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little find...
A surprisingly good hotel for the price...well located a short stroll from tram 22, or just a little further to the metro. The reception is manned 24 hours and stocks a small selection of refreshments. The room was clean, and the kitchenette had everything you needed with a working fridge. The staff were friendly.

6/10 Okay

Richard

6/10 Okay

Marco, Sanremo, Italy

Disliked: Room comfort
Basic, cheap, perfect for young people on a budget
The one and most important thing about this hotel is the price: it is VERY cheap, and if what you're looking for is a cheap room to sleep in Prague to visit the city during the day, this will work just fine. The room was quite big, but it had a few problems with the sink, the shower, and occasionally the towels and sheets. The kitchen and heating worked fine. The hotel is very small and the cleanliness is ok. The breakfast is a buffet, it's not much varied but again it's ok (they have hot dogs!) The staff was very polite and helpful and they all spoke at least basic English. The location is super good because it's in front of a tram stop and a metro station, with which you can get to the centre in no time; if you don't mind a walk you can get to the centre easily on foot (we walked most of the times, it takes a while but you get to see the whole thing). The neighbourhood is very quiet. There are plenty of minimarkets a few metres from the hotels which is another big plus. The free wifi worked fine most of the times; we were able to watch movies in streaming. The hotel is nothing exceptional so if you're looking for a good quality hotel to spend your holiday, go elsewhere. On the other hand, if you're on a budget and/or all you care about is visiting the city and surroundings and you use the hotel as a night bedroom, I strongly recommend it because finding anything cheaper is very hard.

10/10 Excellent

Louise, Deux-Montagne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location!! Tram just a few meters from hotel. Lovely room with confortable beds and great bathroom. Good breakfast!! Loved the place!

8/10 Good

Steven, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great budget hotel
For a budget trip, our room was surprisingly large and well-equipped. It was also spotless, and each of the staff we spoke with during our stay were helpful and friendly. It is away from the center a little, but it really doesn't take long to get there. I would happily recommend Susa to anyone.

8/10 Good

Merle, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay But Tight Parking
Susa has a pleasant, welcoming staff. Large rooms are great for a family stay. My only advice would be to avoid driving. To park, you need to drive thru a narrow corridor into the small inside courtyard. It is very tight and was jammed. I scraped another car trying to get out. Unless you have a compact/subcompact, forget it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good
Good location: within walking distance of sites and public transport nearby. Kitchen was good and bathtub was excellent. Spacious, clean room. Housekeeping even though it was only two nights. Breakfast ordinary. Some little things that may be annoying: no detergent; no proper knives; bathroom door handle fell off; light fitting missing; no tv remote; thin walls so you can hear people in the next room.

6/10 Okay

David, Stuttgart, Germany

Liked: Cleanliness
Disliked: Staff & service, room comfort
Great location and room, but don't expect any more
Hotel room was great. Amble space for the group. Location of restaurants and nearby transportation system was perfect. Breakfast was European style and good selection. Internet was poor and intermittent connection. Heating to room is turned over during the night but not back on until after 08:30. Breakfast resupply of items was poorly maintained and must wait long time for resupply. All charges for extra's should be listed on website (we brought dogs and this hotel has charged the highest price to have them stay with us).

6/10 Okay

clare, N.Ireland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Susa aparthotel Prague
Apartment and reception area were very clean and tidy, staff were extremely pleasant and helpful. The main downside was the condition of the apartment was in desperate need of refurbishment with broken shower head holder ,cupboard door handles and no key for the bathroom lock. Sofa bed was very noisy and uncomfortable. If you can see past all this its a cosy friendly place to stay :-)

10/10 Excellent

Renata, Galway, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to keep coming back
A very cosy and comfortable hotel in a quiet location, yet close to the city centre, great rooms, we particularly enjoyed the kitchenette and t he size of the room

10/10 Excellent

Richard, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge apartment
So big there was an echo. Great breakfast and the metro is a few minutes walk.

10/10 Excellent

Cindy, St Thomas, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful apartment/hotel with great service
We found this apartment/hotel perfect for our stay in Prague. The staff were very accommodating for our requests, all speaking English. The rooms were thoroughly cleaned every day. It was close to the subway, excellent restaurants and markets. The breakfast was good. Although we did not have a car we could see that parking would be a challenge. The airport van service drops off and picks up from the hotel. It was located on a side street so there was minimal amount of noise at night. There is a small balcony on the entry side of the rooms and windows facing the street. We were on the 4th floor (top floor) and there was an elevator to use which was handy.

10/10 Excellent

Jeff, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet location
Good value for the price, large room, and very nice staff. It was a quick 10-15 trolley ride to most everything I wanted to see. I would stay here again.

8/10 Good

Chunkers, Australia

Liked: Cleanliness, room comfort
Good location, good breakfast.
Good location, helpful staff, good breakfast, room is unpretentiously simple but clean, doesn't try to be a 5 star hotel because it's not, it's baroque style living.

6/10 Okay

ManchesterIsRed, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in the wrong place.
Nothing wrong with the hotel, but it is too far from the main tourist areas and it did not strike me as a good area to be in at night.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

toomasroolaid, Estonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good quality for a price in super location
Exactly what is advertised no more no less. Very good location with lots of good restaurants and pubs around in Prague 2 region.

10/10 Excellent

Helen, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good service, great location
friendly staff, clean rooms, great location. also used the pick-up service from the airport, nice drivers. oh and free internet that is quite fast! only beware that the double bed is actually 2 singles with a slight gap between them, use some of the many towels provided to fill the gap and viola you have a normal double bed :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very spacious and quiet space
The staff was very helpful, and friendly. The rooms were spacious, the dining room was small but efficient and never busy, and the breakfast was great. One day we missed breakfast and they even made us packed breakfast for free.

10/10 Excellent

Cherish, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
The location is very convenient. Buses 22 is just around the corner, which can take you directly to the castle. The subway station is 5 mins walk. We left very early to catch a train to Dresden and the staff arranged breakfast box and taxi for us.

10/10 Excellent

Holly, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good Clean Spacious. Very underpriced.
Very clean, very spacious, very helpful English speaking staff. Plenty of basic breakfast. Would definitely recommend

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
The staff was helpful. The room was huge. I think it could have easily slept four. Having a small kitchen area was very convenient. It was relatively quiet. The downsides: the bed wasn't particularly comfortable and the shower was so small that every time I moved I seemed to accidentally bump the temperature lever and either scald or freeze myself.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yvette, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value, clean and convenient
I would stay here again the next time in Prague. Susa is only a 20-minute walk from the old city or a short 10-minute ride on the train. The room was clean and bright with 15 foot ceilings. Great bath and shower, bed was European style with two twin beds together. Breakfast (included) was simple but sufficient.

10/10 Excellent

Paul, Albany, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartment
We spent two magical days and Prague and this apartment-hotel was a great base to explore the city. The parking was off-street, the room was clean and comfortable, we didn't use the kitchen but it was fully stocked and the location was just a few minutes to the great Prague subway. The breakfast was good and I'll always remember the hot dogs!

8/10 Good

traveler528, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room but noisy neighborhood
Hotel room was large and clean, beds were comfy, bathroom was very nice, and the breakfast was quite good. There was a kitchenette with small fridge and 2-burner cooktop (no microwave) for anyone who wanted to make some meals. Staff was there within a few minutes to put things right when we blew a fuse. Our one complaint--noise in the streets ALL NIGHT. It was warm, so we had to leave the windows open, and there was shouting, breaking glass, etc. from midnight to 5 a.m. I stayed within a block of this hotel a year ago and do not remember this sort of racket, so I don't know if this was unusual or the norm. If you stay here in warm weather, make sure you get a room NOT on the street.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dave, Ottawa, ON, Canada

Liked: Cleanliness, staff & service, room comfort
pretty good.
Spacious room and bathroom, supplied amenities (mini-stovetop, fridge, plates & cutlery) were decent. Toilet brush kept in a glass holder by the toilet provided a less than pleasant odour in the washroom. Bathroom amenities otherwise were well maintained. Wish they would leave dish soap in the kitchen. TV is a CRT connected to FTA satellite and so leaves a bit to be desired for English travelers, but who watches TV on vaca? Friendly and helpful staff. Breakfast is Scandinavian style. (Ham, cheese, bread, yogurt, museli/cereal, sausage...)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff, spacious room
Just slightly outside of Prague's center, but on subway and convenient tram lines. Large well-maintained rooms, decent enough breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the apart hotel susa
nice place really big and clean

10/10 Excellent

Young senior, Harrisburg, Pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to come back
Near metro and tram - Staff speak English very well and very helpfull - Big room-Excellent breakfast - Internet 24 hrs/day - Grocery and meat stores are nearby - Allow to leave luggages for couple days if needed. I felt safe when come back late night -Reception open 24x7- Kitchen ware is adequate, but no microwave.

8/10 Good

Adeline, Singapore

Liked: Cleanliness, staff & service, room comfort
Suggest check-in before sunset
We reached at about 9pm and we hardly find the hotel because there is no lighting and can't see the name of hotel at night. Location is good, just ~10mins walk to Metro or you can take a tram which is just less than 5 mins walk from Hotel. Breakfast not very interesting as the choices are not much but staff are very helpful. The only weird things that we found was there is always different staff in this hotel (was thinking is it because ppl working parttime there?) In general, i like this hotel. Room is big and clean. I hope the hotel can upgrade their free wifi service not only limited at the lobby/breakfast room but to the room area as well.

10/10 Excellent

Melissa, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
This hotel was very nice. It has a large bedroom, large bathroom, mini fridge, mini stove, a sink and dishes and a pretty comfortable bed. The staff is really friendly and very helpful. Breakfast was nice which included yogurt, granola, cereal, bread, meats, cheese, vegetables, hot dogs, tea, coffee and juices. My only dislike was that the walls are a bit thin.

6/10 Okay

Verified traveller

Liked: Staff & service
Good location, nice-sized rooms
The first room we had here was in need of repair a little - chipped flooring, re-grouting, but nothing major. The second room looked nicer with newer updates, but there was a mold/mildew problem in the bathroom. Not great for allergies. Nice big bathtub though. Beds were similar to others we'd stayed in (in Fussen, Salzburg and Czech Republic), hard twin mattresses. It was very nice having the kitchenette area, and the breakfast here was pretty good. The parking area was often over-full and cost a bit, but at least we had somewhere safe to park the rental, if you park on the street, you get towed. Located right around the corner from the bus stop, laundromat and various restaurants. Staff were very friendly and accommodating and spoke several languages.

10/10 Excellent

Elaine, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great inexpensive Aparthotel
Arrived at night and was immediately given details of were room was (using lift), that main gate is opened from remote at front desk and given remote controls for tv / satalite in room. I didn't have laptop and was told I could use their computer anytime. Lovely room with lots of clothes storage, seperate bath and shower in bathroom (and towels - took our own but weren't required). a small but effective kitchen area and a large bedroom with three single beds. One door was missing from the shower but it was usable and the satelite box didn't work on the first night but it was fixed by the following night (though only one channel in English - but what can you expect from a different country?!) simple continental breakfast, but then it is an aparthotel so anything was welcome. Before leaving on first morning we were offered a map of Prague and told we could buy a ticket from the tobacco shop up round the corner (on the main street) that would cover all transport (metro, tram and bus) for either one day or one week (excellent value!) The staff were very helpful and spoke very good English as did most of the people we spoke to in Prague. We were told how to get to the main attractions in the city and the 22 tram basically took us where we needed to go. Did alot of walking on the first day and got sore feet, but used transport 2nd day. Enjoyed the Prague experience and would love to return and even stay at this welcoming hotel.

8/10 Good

John, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Great for groups, will go back again
The apartment hotel was easy to get to, right next to the metro. The staff was friendly, and the price was great! No complaints. Staff tended to all of our requests, and offered directions as well as suggests on places to go. We were a group of 4 so the large bedroom (4 separate twin beds) was nice.