Pozzo Holidays from £393

Room was clean and bed was comfortable however windows weren't soundproof. Location is fantastic. Fire alarm went off multiple times during my stay including once in the middle of the night. Breakfast was very basic.

We booked a quadruple room for 2 nights. When we arrived the young girl at the front desk checked us in and handed us the key. She didn't seem to speak any language, Italian or English! When we got to the room it had ONE bed! When we got back to the reception a guy told us that the shower is broken in the quadruple room and they are giving us the single room and another one for 3 people. Long story short we ended up separated into 2 rooms.... the windows were barely closing, shower was the smallest I have seen and the closet door is rubbing off the floor. The only good thing about the rooms was the location.

This charming room in Vernazza was a special space for our family of 3 for the couple days we explored Cinque Terra. Like most places in these villages, one had to climb through the narrow, winding walkways and stairs to access the room, but this made it more magical for us once we checked-in and could store our rolling luggage. It was like climbing up into a castle room. While we didn't have much communication with the hosts in the days prior (despite having left a couple messages through the Expedia app as suggested), in the hour before our arrival, we had great WhatsApp comms with the host who sent an excellent video showing the path to take to the apartment allowing us to check in early using the keypad to the building entrance, and then to meet them at a different location for final check-in. While small, the room was perfect for our visit (with good airconditioning and wifi). We would stay here again! Vernazza was well positioned to explore the other villages by walking paths and trains.

Great hotel in an amazing location with large spacious rooms and easy access to many key areas of Florence. Staff very very helpful and communicative. Would definitely stay again.