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Reviews of Novotel Poznan Centrum

4 out of 5
Novotel Poznan Centrum
Pl Andersa 1, Poznan, Greater Poland

Reviews

8.2

Very good

Rating 10 - Excellent. 230 out of 614 reviews" "
Rating 8 - Good. 248 out of 614 reviews" "
Rating 6 - Okay. 95 out of 614 reviews" "
Rating 4 - Poor. 26 out of 614 reviews" "
Rating 2 - Terrible. 15 out of 614 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness
Good and quiet, everything worked, nice bed.
Stayed 6 nights in Mar 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinient, clean, and close to everything. The staff was very helpful and attentive.
Stayed 4 nights in Jan 2024
Response from Hanna Roehr on 29 Jan 2024
Dear Alexander,Thank you so much for your kind review :) We hope to welcome you back soon! Have a lovely day. Best Regards, Hanna Roehr Guest Experience Manager Novotel & Ibis Poznan Centrum

6/10 Okay

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not worth for this price if you compare to similar object (Puro much more better to recommend). No sauna in hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Provide a key for the toilet
Overall I am very pleased. Nice modern hotel in a cool high rise. Price is good and the breakfast whilst not as good as the one in Novotel Warsaw completely acceptable(even if the coffee was not that great). However, I can suggest 2 improvements. 1. The Shampoo bottle in the bath was almost depleted. It looks just shabby to have a 1/4 full shampoo bottle. 2. Why is there no key to your bathroom. We were 4 people sharing a room(2 adults + 2 kids) - it is uncomfortable you can't lock the door and anybody an accidently walk in on you any moment.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Everything is perfect
Stayed 1 night in Jul 2023

4/10 Poor

Katarzyna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very low room temperature
Stayed 1 night in Mar 2023
Response from Hanna Roehr on 15 Mar 2023
Szanowna Pani Katarzyno.Bardzo przepraszamy za wszelkie niedogodności. Przykro nam, że standard Novotel nie spełnił tym razem Pani oczekiwań w 100%.Równolegle mamy nadzieję, że da nam Pani jeszcze jedną szansę i odwiedzi nas ponownie już niebawem. Życzymy miłego dnia. Z poważaniem, Hanna Roehr Kierownik ds. relacji z gośćmi Novotel & Ibis Poznań Centrum

10/10 Excellent

WOJCIECH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hanna Roehr on 21 Dec 2022
Panie Wojciechu!Bardzo dziękujemy za ocenę :) Cieszymy się z udanego pobytu i zapraszamy ponownie!Życzymy miłego dnia! Z poważaniem, Hanna Roehr Kierownik ds. relacji z gośćmi Novotel & Ibis Poznań Centrum

10/10 Excellent

Andrzej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Wojciech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

MARCIN

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

George

Travelled with family
Liked: Staff & service
The Non smoking poilcy is stated but not enforced. In other hotels there is a notice That $250 will be added to the bill if smoking detected. That seems to work
Stayed 1 night in Jul 2022

10/10 Excellent

Marcin

Stayed 1 night in Jul 2022

6/10 Okay

MIRFAT A

Stayed 6 nights in Jul 2022

10/10 Excellent

Per Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Stayed 1 night in Jun 2022

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amaizing
Stayed 1 night in Jun 2022

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Some elevators were out of service. After 10 minutes I could not get down to leave the hotel. I tried to walk but there is no way. This is a fire hazard, an extreme inconvenience. I’m am fine to walk down stairs when the elevators are out of service but in this hotel it was not possible to do this and honestly felt dangerous trying to find an alternative way down to exit.
Stayed 2 nights in Jun 2022

10/10 Excellent

Michael

Stayed 1 night in Apr 2022

8/10 Good

hussam

Stayed 2 nights in Apr 2022

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2022

10/10 Excellent

Maciek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping centre,
Stayed 1 night in Feb 2022
Response from Filip Skibiński on 28 Feb 2022
Dear Maciek, Thank you so much for your kind review :) We hope to welcome you back soon! Stay safe and have a lovely day! Best Regards, Filip Skibinski Guest Relation Manager Novotel & Ibis Poznan Centrum

10/10 Excellent

Utkarsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Filip Skibinski on 28 Feb 2022
Dear Utkarsh, Thank you for your review :) We hope to welcome you back soon! Stay safe and have a lovely day :)

10/10 Excellent

Iman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a very clean almost office like atmosphere which I really appreciated. Ample storage and great lighting.
Stayed 4 nights in Jan 2022
Response from Filip Skibinski on 19 Jan 2022
Dear Iman, Thank you so much for your kind review :) We appreciate your kind words. We hope you'll visit us again soon. Stay safe and have a lovely day. Best Regards, Filip Skibinski Guest Relation Manager Novotel & Ibis Poznan Centrum

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good for this booking.
You will find two reviews by me for this hotel that looks like the same booking. This one covers Friday to Monday for the family in a separate room. As the issues with room locations did not effect the family it is fair to say everything was very good. They had an enjoyable stay and the children aged 3 and 1 loved the small play area that kept them and many other children busy. Would we all stay again? Its a definite yes.
Stayed 3 nights in Dec 2021

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good, the not so good.
We stayed for one week. Our room was prep't for just one person. Its two hotels with one reception and very busy at peak times. The Novotel rooms (called superior) were very good, big TV, good bathroom, clean, well maintained and comfortable. Breakfast offers a decent selection and quality. Within a 15 minute walk you can be in all the important places in the city centre and the station. What spoiled our stay. I also booked a second room for Friday to Monday so our Polish family could drive to us. When booking both rooms I asked if they could be close (they have 2 very small children). This request was confirmed by the hotel in an email. On our arrival reception confirmed it was in our room notes. Going to collect the keys on Friday afternoon the second room was on floor 13, ours floor 16. Reception said sorry we cannot change it. Later after a conversation in Polish with the manager it was agreed we (without any assistance offered) we would relocate to floor 13. This meant two large cases plus all the shopping and Christmas presents we had been out and bought for the family plus the issues of packing - unpacking all over again. Rooms are identical just furniture moved to open a put-you-up third bed. To add to my annoyance about one hour later and mid move a family arrived on floor 16 having just booked in. I had a word and saw it was identical to my second room. They had not checked in, so had management bothered to look, a simple computer change could have sorted it.
Stayed 7 nights in Dec 2021

8/10 Good

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the staff helpfully and friendly. Great location for seeing and enjoying Poznan
Stayed 4 nights in Nov 2021
Response from Filip Skibinski on 29 Nov 2021
Dear Krystyna, Thank you so much for your kind review! We hope to welcome you back soon. Stay safe and have a lovely day! Best Regards, Filip Skibinski Guest Relation Manager Novotel & Ibis Poznan Centrum

10/10 Excellent

jiryis

Stayed 3 nights in Nov 2021
Response from Filip Skibinski on 29 Nov 2021
Dear jiryis, Thank you so much for your kind reveiw :) We hope to welcome you back soon! Have a lovely day. Best Regards, Filip Skibinski Guest Relation Manager Novotel & Ibis Poznan Centrum

8/10 Good

Yaron

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
very nice hotel. good breakfast. should be stricter with masks in the general area. room was only cleaned once.
Stayed 3 nights in Nov 2021
Response from Filip Skibiński on 24 Nov 2021
Dear Yaron, Thank you so much for your kind review :) We hope to welcome you back soon! :) Stay safe and have a lovely day! Best Regards, Filip Skibinski Guest Relation Manager Novotel & ibis Poznan Centrum

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Christoffer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in good location
A very nice hotel, with comfortable rooms. Good service and helpful staff. Good breakfast. Good location between city center and conference center.
Stayed 5 nights in Oct 2021
Response from Filip Skibiński on 29 Nov 2021
Dear Christoffer, Thank you for your kind review! We hope to welcome you back soon! Stay safe and have a lovely day :) Best regards, Filip Skibinski Guest Relation Manager Novotel & ibis Poznan Centrum

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and well located hotel
Amazing and well located hotel
Stayed 3 nights in Aug 2021

8/10 Good

Monta

Stayed 1 night in Aug 2021

10/10 Excellent

Allon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel was very nice and comfortable. Close to the old town and there is a shopping center a block away. Excellent restaurants are only a few blocks away -- I recommend the bread/pita store on Stary Rynek. Helpful and friendly staff.
Stayed 1 night in Aug 2021

8/10 Good

Alastair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
Very good indeed but 2 quibbles. The hotel Car park was full as the machine and receptionist said on intercom. We found a place but help and directions would have been nice. We ate late and ordered ice cream as dessert for my 7yr old when we ordered our min course but when tte time came we were told the kitchen was closed. He was upset
Stayed 1 night in Aug 2021

8/10 Good

Alexandar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very modern hotel with everything you need. I would stay here again. The staff was great and the room was very nice!
Stayed 1 night in Aug 2021
Response from Filip Skibinski on 12 Aug 2021
Thank you so much for your kind review ! We hope to welcome you back soon :) Stay safe and have a lovely day :) Best Regards, Filip Skibinski Guest Realtion Manager Novotel & Ibis Poznan Centrum

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay ok had to skip breakfast but can imagine it is good… second bed was not good small and not fitting a family of 4 even
Stayed 1 night in Aug 2021
Response from Filip Skibinski on 6 Aug 2021
Dear Pedro, Thank you so much for your kind review! We hope you took only good memories and you'll visit us again soon :) Stay safe and have a lovely day. Best Regards, Filip Skibinski Guest Relation Manager Novotel & Ibis Poznan Centrum

10/10 Excellent

Anne Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely stay. Staff was very profesional.
Stayed 1 night in Jul 2021

10/10 Excellent

John David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again, delightful as last time
I’ve stayed here before, and I would definitely return again. The staff is friendly and accommodating, the breakfast buffet was fantastic and had many options available. As a non-Polish speaker, I was not worried about communicating with the staff, they had superior English language skills.
Stayed 1 night in Jun 2021
Response from Filip Skibinski on 24 Jun 2021
Dear John David! Thank you so much for your kind review :) We hope to see you soon again at our Hotel :) Stay safe and have a lovely day! Best Regards, Filip Skibinski Guest Relation Manager Novotel & Ibis Poznan Centrum

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay ❤️
It was lovely experience. Fantastic customer service. Close to the Center- one step away ❤️☀️.
View from the room ☀️
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Filip Skibinski on 1 Oct 2020
Thank you for your review! We really appreciate your opinion and are glad you stayed with us. Hoping to see you soon we wish you all the best. Stay safe and have a lovely day. Regards, Filip Skibinski Guest Relation Manager

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location for our office. Rooms are a nice size and clean. Staff were lovely and helpful
Stayed 3 nights in Jan 2020

10/10 Excellent

Edwardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were traveling with a baby and the hotel staff made our stay comfortable by providing a quiet room and a clean cot with sheets as well as a little toy for the baby.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent staff, excellent breakfast
Stayed 4 nights in Dec 2019

10/10 Excellent

shimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
אחלה מלון מיקום מצוין לחובבי הקניות ממול לקניון ענק. קזינו צמוד למלון למעוניינים.פלוס מעבר מתוך המלון. ארוחת בוקר טובה פלוס.
Stayed 3 nights in Dec 2019

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Cafe staff rude! Long wait for checkout Good location
Stayed 4 nights in Nov 2019

10/10 Excellent

Karolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous breakfast
Fabulous breakfast
Stayed 5 nights in Aug 2019