Exterior

Reviews of Holiday Inn Express Fishkill-Mid Hudson Valley, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 414 out of 847 reviews" "
Rating 8 - Good. 223 out of 847 reviews" "
Rating 6 - Okay. 98 out of 847 reviews" "
Rating 4 - Poor. 58 out of 847 reviews" "
Rating 2 - Terrible. 54 out of 847 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

jimmy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was disappointed that the pool was shut down. That is why I booked the hotel. Also the hotel had a fire drill or fire evacuation in the late evening. I feel that while that was clearly not the hotels fault. I feel for the pool being down I should get some type of of a discount or a significant future discount.
Stayed 1 night in Mar 2024
Response from HIEX on 3 Apr 2024
We sincerely apologize for the inconvenience caused by the pool closure and the fire drill. We understand your disappointment and frustration. Rest assured, we will address the pool closure issue and ensure it is resolved promptly We value your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for bringing this to our attention.

2/10 Terrible

Dejah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty. Several hairs in the bed and in shower. Cigarette butts under the bed side dresser. Air conditioning was faulty. TV streaming app was non functioning. When brought to the attention of front desk associate “Nick”, he was very dismissive, rude, and began assisting a different customer while I am speaking to him. Very unprofessional. I am very disappointed. Highly not recommended.
Stayed 1 night in Mar 2024
Response from HIEX on 3 Apr 2024
We apologize for the experience you had during your stay at our hotel. We take cleanliness and guest satisfaction very seriously, and we are sorry that we fell short in this instance. We will address the issues with the room and the behavior of our staff members immediately. We appreciate your feedback and will take steps to ensure that similar incidents do not occur in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience. Thank you for bringing these issues to our attention.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from HIEX on 12 Apr 2024
Dear Elizabeth,Thank you for taking the time to leave a review. We are glad to hear that you had a pleasant experience during your stay with us. We truly value your feedback and will use it to improve our services.We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience.

2/10 Terrible

Nicole

Stayed 2 nights in Mar 2024
Response from HIEX on 6 Apr 2024
I apologize for the inconvenience you have experienced during your stay at our hotel. We are committed to providing a comfortable and enjoyable experience for all our guests, and it is disappointing to hear that we fell short of your expectations. we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Mar 2024
Response from HIEX on 15 Mar 2024
Thank you ever so much for gracing us with your kind words following your recent stay with us. We are utterly delighted to hear that your experience surpassed your expectations and that you found solace in the sanctuary we strive to create.Please consider Holiday Inn Express Fishkill NY your home away from home, and do not hesitate to contact us directly for any future reservations or bespoke requests. We eagerly await the opportunity to welcome you back

4/10 Poor

Vanessa

Disliked: Cleanliness, property conditions & facilities
Rooms smelled like cigarettes and were not properly clean. Noise level was hard to get a good nights rest. First room Tv, phone, and electricOutlets didn’t work second room had a worse smell of cigarette smoke
Stayed 3 nights in Feb 2024
Response from HIEX on 19 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

4/10 Poor

Taryn, plantation

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The room we booked wasn’t available. The floor we were put on reeked of pot.
Stayed 1 night in Feb 2024
Response from HIEX on 10 Feb 2024
We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

10/10 Excellent

Anthony

Travelled with partner
Great service, wonderful breakfast. Really clean hotel. Wonderful visit
Stayed 1 night in Jan 2024
Response from HIEX on 26 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Mikel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it 👌
Stayed 2 nights in Jan 2024
Response from HIEX on 26 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HIEX on 22 Jan 2024
Thank you for the valuable feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIEX on 22 Jan 2024
Thank you for the valuable feedback! We are glad you enjoyed your stay with us.

6/10 Okay

Glenn

Stayed 1 night in Dec 2023
Response from HIEX on 22 Jan 2024
Thank you for the valuable feedback! We apologize for not meeting your expectations.

10/10 Excellent

lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

6/10 Okay

Nilda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for the valuable feedback!

10/10 Excellent

joel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
i dont know they woke me at 845 am. pool aryea was dirty. room haod smell of smokeung
Stayed 1 night in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we apologize that we didn't meet your full expectations.

8/10 Good

REAGAN

Stayed 1 night in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 3 nights in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEX on 26 Dec 2023
Thank you for the valuable feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIEX on 26 Dec 2023
Thank you for the valuable feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEX on 19 Dec 2023
Thank you for the valuable feedback! We are glad that you enjoyed your stay with us.

4/10 Poor

Shantalle Clarke

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HIEX on 14 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced.

10/10 Excellent

Harris, Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place with a nice pool and hot tub
Stayed 2 nights in Dec 2023
Response from HIEX on 14 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Harris, Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we needed to be and places we knew. The main parking was limited and the back area seemed a little unsafe.
Response from HIEX on 14 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad overall you enjoyed your stay with us. We apologize for not making you more comfortable on the back side of the building.

10/10 Excellent

Shnell

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from HIEX on 8 Dec 2023
Thank you for the valuable feedback! We are glad you enjoyed your stay with us.

6/10 Okay

Peter J.

Liked: Amenities
Property was noisy at night. Young people with loud cars in the parking lot and footsteps and music from other rooms could be heard throughout the night
Stayed 6 nights in Nov 2023
Response from HIEX on 6 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

10/10 Excellent

JAQULYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEX on 6 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are glad we were able to provide you with the best stay experience which we always strive for, looking forward to having you again.

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HIEX on 6 Dec 2023
Thank you for staying with us. We look forward to welcoming you back.

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express is clean, fun, and fresh!
Stayed 1 night in Nov 2023
Response from HIEX on 1 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

2/10 Terrible

ahmed

Stayed 1 night in Nov 2023
Response from HIEX on 19 Dec 2023
Thank you for the valuable feedback! We apologize for meeting your expectations.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 1 night in Nov 2023
Response from HIEX on 28 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
VERY NOISEY
Stayed 2 nights in Nov 2023
Response from HIEX on 28 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we regret and apologize that we were not able to provide you with the exceptional service that we strive for. We hope you will give us another chance to exceed your expectations and provide you with a more enjoyable stay in the future.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HIEX on 20 Nov 2023
Thank you for your valuable feedback, We look forward to having you again in the near future.

10/10 Excellent

Azim

Liked: Cleanliness, property conditions & facilities
Comfortable and nice to stay.
Stayed 1 night in Nov 2023
Response from HIEX on 15 Nov 2023
Thank you! We are glad to hear that you have enjoyed your stay with us. Looking forward to having you back again in the near future.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job
We had an amazing time
Stayed 1 night in Nov 2023
Response from HIEX on 15 Nov 2023
Thank you! We are glad to hear that you have enjoyed your stay with us. Looking forward to having you back again in the near future.

10/10 Excellent

Lewis

Staff was great Everything was clean and orderly
Stayed 2 nights in Nov 2023
Response from HIEX on 15 Nov 2023
Thank you! We are glad to hear that you have enjoyed your stay with us. Looking forward to having you back again in the near future.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was totally pleased with the facility and the staff. I do not know why the holiday inn express does not receive higher ratings as far as stars ago. The facility was clean, well stocked with everything you needed, friendly, staff, and plenty of parking.
Stayed 1 night in Nov 2023
Response from HIEX on 7 Nov 2023
Thank you for giving us your valuable feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, super comfortable bed.
Stayed 1 night in Oct 2023
Response from HIEX on 7 Nov 2023
Thank you for giving us your valuable feedback. We are glad you enjoyed your stay with us.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Not satisfied.
Disappointed. Room too small, compared with other Holiday Inn Express rooms; no hot water on the morning. Skimped on towels.
Stayed 2 nights in Oct 2023
Response from HIEX on 25 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast & location
Stayed 1 night in Oct 2023
Response from HIEX on 23 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are glad you enjoyed your stay with us.

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is helpful. Rooms are comfortable and clean.
Stayed 2 nights in Oct 2023
Response from HIEX on 23 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are glad you enjoyed your stay with us.

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was only one night's stay, we really liked it, everything was in good condition and clean, comfortable rooms
Stayed 1 night in Oct 2023
Response from HIEX on 16 Oct 2023
Thank you for giving us your valued feedback, we look forward to having you again in the near future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from HIEX on 17 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff everyone was more then helpful to get us checked in a signed up for rewards
Stayed 1 night in Oct 2023
Response from HIEX on 16 Oct 2023
Thank you for giving us your valued feedback, We are glad to help you with your need. we look forward to having you again in the near future.

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from HIEX on 7 Nov 2023
Thank you for giving us your valuable feedback.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer hotel
Stayed 1 night in Oct 2023
Response from HIEX on 16 Oct 2023
Thank you for giving us your valued feedback, we look forward to having you again in the near future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Nike is present and engaged with his clients. Clean rooms, eveything works, including hot tub, in room HVAC. The hotel literally has a backdoor to a really good diner with attentive staff. By chance i found out Sloop brewery was close to the hotel also. Would recommend highly. I booked last minute getaway thru expedia and it was a homerun. Thanks !
Stayed 2 nights in Oct 2023
Response from HIEX on 16 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are glad that our staff member was able to assist you and found our hotel to your liking. we look forward to having you again in the near future.

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service
Was looking for some place to stay at to visit West Point was charged $448 for one night..That was an exorbitant amount for a Holiday ini express..I felt like they hike the price up because there is not alot competors when the school is having major events..It was awful..The pull out bed had s stain on the mattress..The drive is really scary coming back from West point at night.
Stayed 2 nights in Oct 2023
Response from HIEX on 16 Oct 2023
We are sorry to hear that your stay did not meet your expectations, Your comments have been duly noted. the price set by the industry standard in the market and we apologize for any inconvenience or discomfort you may have experienced. Thank you for providing your valuable feedback.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HIEX on 13 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are glad that you enjoyed your stay with us. We look forward to having you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very clean, near great places to eat & the staff was very helpful.
Stayed 2 nights in Oct 2023
Response from HIEX on 10 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We value your business and look forward to the opportunity to serve you in the future

6/10 Okay

Frances

Stayed 1 night in Oct 2023
Response from HIEX on 23 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.