Indoor pool

Reviews of Hampton Inn by Hilton New Paltz

2.5 out of 5
Hampton Inn by Hilton New Paltz
4 South Putt Corners Road, New Paltz, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 778 out of 1000 reviews" "
Rating 8 - Good. 172 out of 1000 reviews" "
Rating 6 - Okay. 29 out of 1000 reviews" "
Rating 4 - Poor. 8 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & accommodating. Best hotel in town by far.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Wow, William, what a fantastic review to read - it made our day! It's always wonderful to be considered the "best hotel in town", and we are truly humbled by your kind words and support - thank you! We appreciate your choice to stay with us at Hampton Inn by Hilton New Paltz and are thrilled to hear our hotel met your expectations of cleanliness and service. We always strive to accommodate our guests' needs and provide the best services to our valued customers, and we are so pleased you had a great experience. It was a pleasure to host you, and we can't wait to host you again and share another remarkable experience. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Billijean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most uncomfortable beds we have ever slept in. Bathroom door is a sliding barn like door with no lock.
Stayed 1 night in Apr 2024
Response from Haley on 24 Apr 2024
We're very sorry to hear this. Thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great Breakfast! Friendly.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Thank you so much for the 5-star review, John! It was our pleasure to host you at Hampton Inn by Hilton New Paltz, and we are happy to hear that you enjoyed our complimentary breakfast and found our accommodations clean and friendly. We are committed to providing high-quality accommodations and amenities to our valued guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for staying with us on this journey. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Broken cabinet door to fridge. Room back to back with ice machine and vending machines. Noisy.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Caroline, Thank you for your recent stay at Hampton Inn by Hilton New Paltz and your generosity with the rating. We appreciate your feedback and are pleased you had a positive overall experience at our hotel. However, we regret the challenges you encountered with noise and the cabinet door to the fridge and apologize for any discomfort or inconvenience you experienced. We thank you for bringing these matters to our attention and assure you that our maintenance team has been alerted to your comments so they can take immediate action to fix the cabinet door. About the noise issue, please note that you can always request our staff for a room change in such cases, and based on availability, we will shift you to another, more peaceful room. Our front desk is always available to assist you and make your stay as comfortable as possible. Despite this, we are happy you had a pleasant time, as reflected in your perfect rating, and we hope to have the pleasure of welcoming you again soon and look forward to providing an even better stay during your next trip to the area. Thank you for choosing us and for your valuable feedback. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

seoc

Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Apr 2024
Dear guest, Thank you for reviewing your stay at Hampton Inn by Hilton New Paltz. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean stay. Area fortunately uncomfortable!
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear John,Thank you for your review. We're glad that you found your stay clean, but we are sorry to hear that you did not feel too comfortable in the area. This feedback is quite unusual for us, as the vast majority of our guests enjoy visit. We take your comfort seriously and are committed to making every stay enjoyable. If there's anything specific that contributed to your discomfort, or if there's anything we can do to assist during your next visit, please let us know. We are here to help and ensure that your next stay is more enjoyable.Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

SPENCER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top to bottom an absolute perfect stay. One of the nicest, cleanest hotels I've ever stayed in. Staff wad fantastic, and the town of New Paltz is a must see!
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 12 Apr 2024
Thank you for taking the time to share your wonderful feedback, Spencer!We're thrilled to hear that you had an amazing stay with us at Hampton Inn New Paltz. Our team works hard to provide top-notch service and maintain cleanliness throughout the property, so we're glad to hear that you noticed. It's great to hear that you enjoyed the town of New Paltz as well! Our goal is to provide a seamless and enjoyable experience for all of our guests. We hope to welcome you back to Hampton Inn New Paltz in the future!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

John, Island Heights

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear John, Thank you for your recent stay at Hampton Inn by Hilton New Paltz and for sharing your thoughts about your experience through a perfect 5/5 rating! We strive to deliver a great guest experience and are happy we hit the mark for you. It was a pleasure to host you, and we're excited to have you back. Have a safe trip, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

CHARLES

Travelled with pets, Travelled with partner, Travelled with group
Pleasant staff and very helpful , Great location . Ned was fair and sheets not fitting bed only negative !
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Charles, Thank you for reviewing your recent stay at Hampton Inn by Hilton New Paltz and giving us a 5-star rating! We are happy to hear that you appreciated our great location and pleasant and helpful staff, and we hope your stay was relaxing and you had easy access to everything you needed. We apologize for the issue you experienced with the bedsheets and regret any inconvenience caused. We are constantly striving to improve our hotel and guest room features, and your feedback is valuable as it helps us in that effort. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
always pleasant
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Kathryn, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted with your rating and comment - thank you very much. We strive to deliver enjoyable guest experiences consistently and are thrilled that we achieved our goal with your stay. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing our hotel in New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

soonmin

Liked: Cleanliness, staff & service, property conditions & facilities
My child had a very negative reaction to the pool water
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 12 Apr 2024
Dear Soonmin, Thank you for choosing to stay with us on this journey and for your generosity with the rating. We appreciate your business and your feedback. Our guests' comfort and well-being are of utmost importance to us, and we are deeply saddened to read about your child's experience with the pool water. We understand the importance of maintaining a clean and safe environment, and our team works very hard, along with our professional pool service providers, to ensure that the pool is maintained daily, so it's unfortunate that this happened. We assure you that we do not take such concerns lightly and have notified our maintenance team to investigate and take immediate steps as necessary. We are genuinely sorry for the discomfort your child experienced and hope your child is feeling better now. While this experience is regrettable, we assure you that this is not a typical guest experience at our hotel but a rare scenario. We request you kindly view this incident in isolation and allow us another opportunity to share a more enjoyable experience with you and your family. Thank you for considering our accommodation for your stay in New Paltz and taking the time to post your review. We are grateful for both.Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Anne, Thank you for choosing Hampton Inn by Hilton New Paltz for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Mary France, Tijeras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Mary France, Thank you for choosing Hampton Inn by Hilton New Paltz for your recent stay. We appreciate you awarding us a perfect 5/5 rating and are thrilled you had a positive experience with us. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 29 Mar 2024
Thank you so much for the fabulous rating, Renato! We appreciate your choice to stay at Hampton Inn by Hilton New Paltz on this trip and are delighted that we met your expectations. We trust your stay was pleasant and you enjoyed your time with us. It was a pleasure to host you, and we're excited to have you back. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and welcoming. Property was clean and comfortable. Room was being renovated 2 doors down...very noisy early am.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Carol, Thank you for making Hampton Inn by Hilton New Paltz your hotel of choice on this journey. We are grateful for your kind words about our staff and accommodations, and it's a pleasure to read that you found our property clean and comfortable and the staff friendly and welcoming - thanks so much for giving us a positive review. We undertake periodic renovations/repairs as part of the hotel's routine upkeep. This is to ensure that we are able to offer a superior experience to our guests in the near future. We realize that staying in a hotel undergoing refurbishment can pose some challenges with noise, and we are trying to manage the situation to disrupt our guests as little as possible. We apologize for any inconvenience caused and thank you for your understanding. We appreciate you bringing this matter to our attention, and we have alerted our team to your concern. Kindly note that you can always request our staff for a room change in such cases. Based on availability, we will shift you to another, more peaceful room to make your stay as comfortable as possible. We hope to have the pleasure of hosting you again and look forward to providing you with a more peaceful stay on your next visit. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

maninder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Maninder, Thanks so much for the 5 out of 5 rating! It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. We appreciate you choosing Hampton Inn by Hilton New Paltz for your accommodation on this journey and look forward to being your preferred choice here in the future. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

6/10 Okay

Stephanie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Stephanie, Thank you for reviewing your recent stay at Hampton Inn by Hilton New Paltz. We appreciate it and hope your stay was pleasant and comfortable. While you seem to have had a satisfactory overall experience, as reflected in your rating, we truly would have wanted you to love your time with us. Please do let us know if there is anything we can do to make the next visit enjoyable for you. Your complete satisfaction is our top priority, and your insights are invaluable in helping us exceed your expectations on a future visit. We look forward to an opportunity to serve you again and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Philip, Many thanks for taking the time to rate your recent stay at Hampton Inn by Hilton New Paltz with five stars! We're thrilled you had a positive experience with us and gratified that we met your expectations on this visit. We appreciate your stay and your review, and we hope to have the opportunity to welcome you back in the future for another enjoyable experience. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Farshad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 21 Mar 2024
Thanks a lot for giving us a positive review of our hotel, Farshad! We appreciate you choosing Hampton Inn by Hilton New Paltz for your recent stay and hope your stay was pleasant and comfortable. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Donald, Thank you for choosing Hampton Inn by Hilton New Paltz for your recent stay. We appreciate that you have taken the time to leave us feedback and are pleased to hear that you had a seamless and satisfying stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back with us soon for another positive experience at our hotel in New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent dining area
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Thank you for your recent stay and for awarding us a fabulous rating, Erica! We sincerely appreciate your business and your 5-star review. It is always a pleasure to receive positive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are thrilled to hear that you loved the hotel's dining area. Apart from providing clean and comfortable accommodations, we aim to ensure a satisfying culinary experience for our valued guests, and we are glad that we hit the mark for you. We also hope your stay was relaxing and you had a comfortable night's rest at our hotel. We look forward to seeing you again soon so we can share another delightful experience with you. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

SHIYUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have EV chargers on site which is super convenient!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 13 Mar 2024
Dear Shiyun, It is great to receive feedback from you regarding your recent stay at Hampton Inn by Hilton New Paltz, and we are delighted to know you had a 5-star experience with us - thank you for taking the time to rate your recent stay at our hotel. We are happy to hear that you found our EV charging facility convenient, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to have you back with us soon. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location for New Paltz.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Thank you for the positive rating, Jose! We appreciate your choice to stay with us at Hampton Inn by Hilton New Paltz and are happy to hear that you had a great impression of our hotel and location - thank you for your kind words and support. We hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back soon and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees from the laundry room to the kitchen to the Front Desk went above & beyond for Guests
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Dear Cynthia, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted with your rating and comments - thank you! With an aim to provide exceptional customer service, we take great pride in serving our guests' needs, and it's most rewarding to hear that our entire team, from the staff in the laundry room to the kitchen and front desk attendants, went above and beyond to assist our guests. Thank you so much for recognizing the hotel staff for their exemplary service. We'll be sure to let our team know that their hard work and efforts did not go unnoticed. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Thank you for choosing us for your lodging needs on this trip. We wish you safe and happy travels ahead!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Ricca

Liked: Cleanliness, staff & service, property conditions & facilities
This Hampton Inn by Hilton is really a fantastic place to stay for some time away from Home. The pool is enjoyable and relaxing. The staff is warm and helpful. The rooms are always clean!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 Mar 2024
Greetings from Hampton Inn by Hilton New Paltz, Ricca! It is very rewarding to hear your perspective on our hotel, and we are delighted to hear that you consider our hotel a fantastic place to stay - thank you so much for your endorsement of our establishment! We are thrilled that you enjoyed our indoor pool and had a relaxing time, and it's a pleasure to read that our committed staff left a positive impression on you. We are also happy to know you appreciated the consistently clean rooms. Your positive feedback motivates us to keep pushing forward and continue striving to deliver exceptional products/services for our valued guests. We hope to have the pleasure of welcoming you back for another 5-star experience at our hotel in New Paltz. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a pleasant stay
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Kathryn, Thank you so much for the 5-star review. It is a pleasure to learn about your consistently pleasant stays at Hampton Inn by Hilton New Paltz, and we hope everything was in order and you had easy access to your essentials. We can't wait to host you again and provide another memorable experience. Thank you for choosing us and for your continued support. We appreciate your business and feedback greatly. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Danielle

Love it here! Always stay when I visit my niece at SUNY New Paltz!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Danielle, It is truly rewarding to receive appreciation from our guests, and we are delighted to hear that you love your time at Hampton Inn by Hilton New Paltz - thank you so much for your lovely comments and continued patronage! We are dedicated to providing memorable experiences for our guests, and your satisfaction lets us know we are on the right track. We are grateful to have you as a valued customer and hope to welcome you back many more times in the future. Thank you for choosing us. We wish you safe travels and eagerly anticipate your return for another 5-star experience!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Michael, Pittsburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and super clean
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Michael, Thank you for taking the time to share your 5-star experience at Hampton Inn by Hilton New Paltz with us and others. It is always a pleasure to receive positive feedback from our guests, and your endorsement of our staff and high cleanliness standards is gratifying! We'll make sure we pass your kind words along to our team, who work diligently to uphold our hotel's high service standards. Your satisfaction matters to us, and we'll continue striving to exceed your expectations each time you choose us. Thank you for staying at our New Paltz hotel on this journey. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff helpful. Good place to bring kids.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Thank you so much for the 5-star review, Sarah! It's very rewarding to hear your perspective on our hotel, and we are happy to know that you appreciated our clean and family-friendly accommodations and helpful staff. We hope you and the little ones enjoyed your time with us. It was a pleasure to host you, and we look forward to welcoming you back soon. Thank you for choosing Hampton Inn by Hilton New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

Thomas

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rafal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Spotless rooms and facilities. Great breakfast. Coffee and tea available 24 hrs. Fresh cookies after 3 pm. Close to nature, dining, and history.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 23 Feb 2024
Dear Rafal, It is always a pleasure to receive positive feedback from our guests, and we are delighted to read about your great experience at Hampton Inn by Hilton New Paltz - thanks so much for sharing your thoughts with us and others! Providing our guests with clean, comfortable, and friendly accommodations and convenient amenities is our top priority, and we are so glad we hit the mark for you with our friendly staff, pristine rooms and facilities, convenient location, and enjoyable breakfast and tea/coffee facilities. We are also pleased to learn you appreciated the fresh cookies served in the afternoon. Your satisfaction is our top priority, and we'll continue working hard to make every interaction with us memorable and remarkable. Thank you for staying with us on this journey. We hope to see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

John, NESCONSET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Plenty of dinning sources
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Thank you so much for the 5-star review, John! We are pleased to hear that you appreciated the clean room and our hotel's proximity to local quick bites, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Hampton Inn by Hilton New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to New Paltz college I came to see my grandson
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear Richard, Thank you for making Hampton Inn by Hilton New Paltz your hotel of choice on this journey. We are glad that our location complemented your travel plans, and we are happy to know you had a 5-star experience with us. It was a pleasure to host you, and we look forward to being your preferred choice for your accommodation in the future. Enjoy your travels, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Dakota

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Alexander, It is great to receive feedback from you regarding your recent stay at Hampton Inn by Hilton New Paltz, and we are so pleased that you loved every aspect of what we offer. Your satisfaction is what drives us, and we hope to have the pleasure of welcoming you back soon for another 5-star experience during your next trip to the area. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Thank you for the 5 out of 5 rating, Gustavo - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are so pleased we hit the mark for you. Our team is committed to making every possible effort to provide you with an exceptional experience each time you choose us. Thanks again for making Hampton Inn by Hilton New Paltz your hotel of choice on this journey. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Jarvin

Liked: Cleanliness, staff & service, property conditions & facilities
My girlfriend and I spent a short two nights stay here. It was worth it and totally recommend this hotel. Very clean and nicely located. Great breakfast menu and very nice and amicable staff.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Wow, Jarvin, what a lovely review to read - thank you so much for sharing your great experience with us and the community! At Hampton Inn by Hilton New Paltz, it's truly our primary aim to exceed our guests' expectations of comfort, convenience, and quality amenities, and we are thrilled to hear that we achieved our goal with your stay. It's a pleasure to read your positive comments about our clean facilities, convenient location, amicable staff, and great breakfast menu, and we are happy to know that you and your girlfriend enjoyed our product/service. Thank you for staying with us on this journey and recommending our hotel to prospective guests. Your support means everything to us, and we can't wait to have you back soon for another 5-star experience. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, updated, and quiet. It was situated in a great location with easy access to a variety of restaurants and outdoor activities.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 26 Jan 2024
Dear Maggie, We appreciate that you have taken the time to review your recent stay at Hampton Inn by Hilton New Paltz and are thrilled to hear that you had a 5-star experience with us - thanks so much for your feedback! We are glad that you enjoyed our convenient location and the clean, updated, and quiet room, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and see you soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable
Stayed 1 night in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Nancy, Thank you for taking the time to review your stay at Hampton Inn by Hilton New Paltz. We appreciate your feedback and are delighted to know you had a 5-star experience at our hotel. It's great to read that you found our accommodation comfortable, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thank you for choosing us!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Thank you so much for the 5 out of 5 rating, Joseph - it's greatly appreciated! At Hampton Inn by Hilton New Paltz, we strive to exceed our guests' expectations, and it's great to know that we hit the mark with your stay. It was a pleasure to host you, and we look forward to serving you again soon. Thank you for choosing us for your lodging needs on this trip. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Great location.. indoor pool 🏊‍♂️… decent breakfast
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Paul, Thank you for choosing to stay at Hampton Inn by Hilton New Paltz and leaving us a positive rating. We appreciate your business and your feedback. We are glad you enjoyed our hotel's great location and the indoor pool, and it's nice to know that our breakfast was to your satisfaction. We also hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to serving you again and hope to exceed your expectations on a future visit. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Alisha, Glen Cove

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel every time I go up to new Paltz for hiking adventures. It’s clean, my dog can stay with me, staff is always helpful and nice, restaurants and supermarket is literally across the street, breakfast included in the morning and it’s conveniently right outside the heart of New Paltz and an easy 15 minute ride to the nearest trails. Love this place!
Stayed 1 night in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Alisha, we are blown away by your review and thrilled to know that you love our hotel - thank you! It is always a pleasure to receive positive feedback, and we are so glad to hear that you were so satisfied with our clean and pet-friendly accommodations, convenient location, complimentary breakfast, and pleasant and helpful staff. Thank you for choosing Hampton Inn by Hilton New Paltz for your lodging needs on this trip and for sharing your great experience with us. It was a pleasure to host you and your furry friend, and we can't wait to welcome you back soon for another 5-star experience. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for traveling through the area, very friendly staff, large, clean, rooms.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear James, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted with your rating and comments - thank you very much. We are glad that you found the rooms clean and spacious and the staff friendly, and it's great to know that our location was convenient for you. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to welcome you back for another 5-star experience. Enjoy your travels, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say that the hotel was exceptionally clean. The breakfast was terrific. The pool was a wonderful addition to a busy trip. And the staff was not only nice and helpful but also funny and easy to talk with. You don’t always find that so this hotel was just all around exceptional.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Daphne, we are blown away by your review - thanks so much for sharing it with us and the community! At Hampton Inn by Hilton New Paltz, it is the wonderful memories we create with our guests that we value most, along with providing superior service and high-quality accommodations/amenities, and we are so glad to read about your enjoyable interactions with our staff - thank you for giving us an insight into your exceptional experience! From the clean facilities and complimentary breakfast to the relaxing indoor pool and helpful and friendly staff, it's great to know that so many aspects of your visit pleased you so much, and the information you've provided will be beneficial for travelers who are considering a stay with us. Thank you for choosing our hotel for your stay in New Paltz and taking the time to leave us feedback. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very good hotel Everything was fine
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear John, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted with your rating and comments - thank you very much. It's great to read about your perception of our hotel, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Thank you for the 5 out of 5 rating, Ryan - it's much appreciated! We are so glad you had a positive experience during your stay at Hampton Inn by Hilton New Paltz, and we hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Peter, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in every way, though I wish it was closer to the center of town.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Peter, Thank you for taking the time to review your recent stay at Hampton Inn by Hilton New Paltz. We are pleased to hear that you had a positive overall experience at our hotel and loved every aspect of what we offer - thanks so much for sharing your feedback with us and the community! We are, however, sorry that our hotel was not as close to the town center as you would have liked. Our hotel is conveniently situated in a great area of town for shopping, dining, scenic hikes, etc. We still apologize for any inconvenience caused and hope that this aspect of your stay did not detract from the overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to New Paltz. Enjoy your travels & Happy New Year! Best,Guest Experience TeamHampton Inn by Hilton New Paltz