3/5 Okay
candace g.
10 Jan 2021
Not a great Stay
This property is pretty on the main floor and outside. Upstairs is VERY outdated and wasn't the cleanest. The house is on a very BUSY TRAIN STOP. There are 3 types of trains that pass by Metro North, Cargo trains (at night mostly), & Amtrak. The listing said by the tracks, but it was very vague in explaining just how busy it actually is. I have a daughter with special needs and would never have booked this property if the listing was more honest. I had to buy ear plugs for her, my son, and myself so we could get some sleep at night. If you don't mind a busy train stop, then this house would work for you.
During our stay there were sewage issues. The house smelled like a port-a-john for days and we ended up leaving the property quite early because of it. The owner wasn't upfront with us about things and should have cancelled our stay. During our stay after I made her aware of the issue, she communicated with us about it and tried to fix it. She didn't communicate with us she was having someone come by to fix it, we just woke up to strange men in the yard one morning. At that point she was pissed off with me for being honest with her (not in a negative way either). She was very responsive in the beginning. After I contacted VBRO & Evolve to move locations, she stopped responding as quickly. The place needs work upstairs for sure, she provided bottled water because the house uses well water. She left snacks which was super nice. This was the first VBRO property we have ever had issues like this with. I hope she fixes the listing and the house.