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Reviews of St. Ermins Hotel, Autograph Collection

4 out of 5
St. Ermins Hotel, Autograph Collection
Caxton Street 2, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 792 out of 1007 reviews" "
Rating 8 - Good. 176 out of 1007 reviews" "
Rating 6 - Okay. 19 out of 1007 reviews" "
Rating 4 - Poor. 12 out of 1007 reviews" "
Rating 2 - Terrible. 8 out of 1007 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for a total of 7 nights. Staff are always professional, courteous, and most important-friendly. Desk and Concierge services were always spot on. Dining room service and food was impeccable, also a nice varied menu that never failed to impress. Special thanks to Rita for always meeting us with a smile and great conversation. The bar had an outstanding drink menu with creations by the bartenders that were superb. This was a nice touch and a welcome change to the regular bar cocktails. Kudos to Jude and Ricardo for never failing to provide an oustanding drink. Housekeeping and laundry services-couldn't be better. We left the do not disturb on the door one day so they wouldn't have to bother with the room, but on our return we were greeted by a staff who made sure we had all towels and necessary items, also offered a freshen up of the room. Turn down service with chocolates, nice touch. The location is great, St. James Station just around the corner and Victoria Station just a short walk. Great food options close by too. Walking distance to Buckingham Palace, St. James Park, The Mall, Westminster Abbey, London Eye, Parliament, and Big Ben. St. Ermins made my 12 year old grandson's first trip to Britain a huge success! Couldn't have asked for better and that's a big compliment coming from this Southern Yank' who knows what true hospitality is! Thanks again to you and your staff St. Ermin's!
Stayed 7 nights in Mar 2024

10/10 Excellent

Hadas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building is awesome. Great location and Great breakfast.
Stayed 5 nights in Mar 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it is a gorgeous establishment- the room was very clean but just very cramped and dated. the same with the restroom. the staff was incredibly kind and helpful.
Stayed 1 night in Mar 2024

4/10 Poor

Simon

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very expensive for a tiny room. It smelled pretty awful from the cleaning products they use. Shower was way too low for a tall man. The breakfast buffet was very low caliber. Not much better than a Holiday Inn, eggs were in a single vat of scrambled (no other choices), croissants were dense and stodgy. Over all not fine hotel standard. Bar wasn’t bad. Good selection of scotch (get a double to be close to a normal pour). Foyer is nice but goes downhill fast after that starting with elevators. Overall wouldn’t recommend it for the price.
Stayed 2 nights in Mar 2024

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. Dorman, ready and available the minute we were walking up to the hotel. People were dressed exquisitely, and it just felt like a five star experience from walking in to checking out and everything in between.
Stayed 2 nights in Feb 2024
Response from JSevilla on 2 Mar 2024
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience during your stay at our property.We appreciate your kind words about our doorman and staff members, who work hard to ensure that your needs are met promptly and with care.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,Jesús Sevilla

10/10 Excellent

Arwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our recent visit to London. I wasn't sure if the location was ideal but it turned out to be great. Easy walk thru the parks to various parts of London or a 2 min walk to the Tube St James station. Because of its location it was very quiet. The service at the hotel was exceptional. Yash at the front desk was great and Namid in the dining room was friendly and met our every request. I definitely recommend get the including breakfast. The food options were many, the coffee was hot and flowing and the staff was attentive.
Response from JSevilla on 2 Mar 2024
Thank you for sharing your recent experience with us! We're thrilled to hear that our hotel was perfect for your visit to London and that our location exceeded your expectations. It's wonderful to know that you found it convenient for exploring the city, whether by walking through the parks or using the nearby Tube station.We'll be sure to pass along your compliments to Yash at the front desk and Nahid in the dining room. Providing friendly and attentive service is a top priority for us, and we're glad they made a positive impression on you.Once again, thank you for your kind words and recommendation. We hope to have the pleasure of welcoming you back to our hotel in the future!Best,Jesús

10/10 Excellent

Claire, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the family room, the location, the cleanliness and the history at this property.
Stayed 3 nights in Feb 2024
Response from JSevilla on 24 Feb 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the family room, found our location convenient, appreciated the cleanliness, and enjoyed learning about the history of our property. Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Kerry, Marblehead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from JSevilla on 24 Feb 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 Excellent

kristy

Stayed 4 nights in Jan 2024

10/10 Excellent

harry

Stayed 5 nights in Dec 2023
Response from JSevilla on 24 Feb 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 Excellent

Jenny

Stayed 5 nights in Dec 2023
Response from JSevilla on 24 Feb 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service
Our room, 615 had a thermostat problem, it was way too hot (stuck at 25 deg celsius/77 fahrenheit) and the temperature could not go down, we had to open the windows when we sleep or when we are in our rooms; hence we hear the street noise. They sent 2 people to fix the problem but was not able to do it; they did not offer to move us to another room. They only offered to put points on my marriott convoy account but never received the points either. I paid a hefty price for a sauna like room and i got sick because of it. My asthma acted up and i coughed so bad staying in this room.
Stayed 3 nights in Dec 2023
Response from JSevilla on 24 Feb 2024
Thank you for choosing St. Ermin's Hotel, and I'm deeply sorry to hear about the issues you experienced during your stay. It's truly disappointing to hear about the problem with the thermostat in room 615, and I apologize for the discomfort it caused you, especially given the impact on your health and well-being. I'm also sorry to hear that our attempts to resolve the issue were not successful and that you were not offered an alternative room.Regarding the points on your Marriott Bonvoy account, I want to clarify that we don't have any membership information attached to your feedback. However, I assure you that your concerns are important to us, and we'll investigate this matter promptly to ensure that any promised points are properly credited. Would you be so kind to share your Bonvoy membership with us?Once again, please accept our sincerest apologies for the inconvenience and discomfort you experienced.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services, location and facility were excellent. No complimentary upgrade. Not aware of any VIP amenities. We were charged for the room upgrade.
Stayed 3 nights in Jan 2024
Response from St. Ermins Hotel on 8 Feb 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is completely amazing, just like the staff. Enjoyed all the accommodations and the easy access to the train stations and walking distance to many of the key highlights. Had some minor issues that were addressed, and management took quick action! Will stay at St Ermins again, due to the best hospitality that we received! Make a stay here if reading this!!!
Stayed 3 nights in Dec 2023
Response from St. Ermins Hotel on 8 Feb 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Excellent

Daniele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean and the staff was superb. Courteous, helpful, and kind. The hotel breakfast was outstanding. Our stay was excellent.
Stayed 4 nights in Dec 2023
Response from Daniela Lehner - Front of House Manager on 31 Dec 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience! Highly recommend. Lovely location, helpful staff, charming rooms and decor. Would return any time!
Response from Daniela Lehner - Front of House Manager on 31 Dec 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
St. Ermin’s is like a home away from home. The staff, doormen, reception, dining, and housekeeping, were friendly, efficient, and welcoming. The location is convenient to the St. James Park underground station and many restaurants and shopping options on Victoria. This is a lovely hotel that we highly recommend and will return to.
Stayed 4 nights in Dec 2023
Response from Daniela Lehner - Front of House Manager on 19 Dec 2023
Hi there!I am thrilled to read that we are a home away from home for you!We can't wait to have you back!Kind regards

10/10 Excellent

vladimir

Stayed 4 nights in Dec 2023
Response from Daniela Lehner - Front of House Manager on 19 Dec 2023
Hi there!Wow, thank you so much for a score of 5 out of 5!We hope to have the opportunity to welcome you back soon again.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
London at Christmas
Beautiful old hotel in very convenient location. Rooms are small but adequate. Linens very nice. Breakfast is a buffet but coffee service and a la carte options were very slow.
Stayed 4 nights in Dec 2023
Response from Daniela Lehner - Front of House Manager on 19 Dec 2023
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 Excellent

Kevin

Stayed 7 nights in Nov 2023
Response from Daniela Lehner - Front of House Manager on 31 Dec 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Excellent

Jessica Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely property tucked away in an extremely accessible part of London. Easily walk to many major sites or grab the tube steps away from the hotel.
Stayed 4 nights in Nov 2023
Response from Daniela Lehner - Front of House Manager on 19 Dec 2023
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 Excellent

Aaron, Monterey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Daniela Lehner - Front of House Manager on 25 Nov 2023
Hi there!Thank you for a fantastic score and we hope to welcome you back again soon.Kind regards

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! One of the best properties I've ever stayed at!
Stayed 4 nights in Aug 2023
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 Excellent

LLOYD, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept and staff is pleasant and helpful
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

10/10 Excellent

Nick, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, and decor
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and superb staff
Stayed 4 nights in Oct 2023
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 Excellent

John, Sugar Land

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and ventrskly located.
Stayed 6 nights in Sep 2023
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in London
This is a beautiful hotel. The lobby is definitely something way beyond a nice hotel. The bathroom is tiny. It was a challenge to get in and out of the bathtub especially for an elderly. Breakfast buffet was nice. The pasties weren’t very good. The service of a couple of the servers was outstanding. The name of one of them is Tanjam. I forgot the name of the other. Those two gentlemen showed their passion in hospitality while the other servers were more just doing a job. My partner and I are quite sure that those two men will have successful achievements in their future.
Stayed 5 nights in Sep 2023
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Even though the outside is impressive as well as the lobby, the rooms are average. However, after staying there 15 years ago and totally enjoying the beautiful dining area, they now serve short hours in a tiny cafeteria on the main floor. If you miss those hours, there is absolutely no food served except room service. I had been looking forward to the gorgeous dining room and was exceptionally disappointed. Not worth it.
Stayed 2 nights in Sep 2023

2/10 Terrible

David, Vacaville

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely recommend it and stay there again
Stayed 1 night in Sep 2023
Response from James Clark - Hotel Manager on 25 Sept 2023
Thanks for your kind comments ! I'm confused though why you scored us just one out of five if you liked your stay ?

10/10 Excellent

Rosemary

Stayed 2 nights in Sep 2023
Response from Daniela Lehner - Front of House Manager on 18 Sept 2023
Hi there!Thank you for a perfect score, we are glad that you enjoyed the stay with us!We are looking forward to welcoming you back soon again.Kind regards

10/10 Excellent

LLOYD, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. The property is clean and well kept and the staff very attentive.
Response from Daniela Lehner - Front of House Manager on 18 Sept 2023
Hi there!Thank you for a perfect score, we are glad that you enjoyed the stay with us!We are looking forward to welcoming you back soon again.Kind regards

10/10 Excellent

Andrea, Newton

Stayed 3 nights in Sep 2023
Response from Daniela Lehner - Front of House Manager on 23 Oct 2023
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many historic sites (walking distance to Buckingham palace, Westminster Abbey, Big Ben, West end theatres, etc.). Also very convenient to public transportation (the tube, bus stop, etc). The hotel itself is very well kept. Everyday there was different entertainment and a happy hour which was quite fun and welcoming. Rooms are nice but very small which is typical for an old historic European hotel. All staff was very pleasant.
Stayed 7 nights in Aug 2023
Response from Daniela Lehner - Front of House Manager on 18 Sept 2023
Hi there!Thank you for a perfect score, we are glad that you enjoyed the stay with us!We are looking forward to welcoming you back soon again.Kind regards

10/10 Excellent

Joanne YH, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and great services.
Stayed 6 nights in Aug 2023
Response from James Clark - Hotel Manager on 4 Sept 2023
What a great review - thank you ! I am over the moon you enjoyed your stay. I will be sure to pass your kind words and suggestions onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely property with nice amenities and entertainment every night. The staff was extremely helpful and attentive. Wonderful experience.
Stayed 4 nights in Aug 2023
Response from James Clark - Hotel Manager on 4 Sept 2023
What a great review - thank you ! I am over the moon you enjoyed your stay. I will be sure to pass your kind words and suggestions onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and centrally located. Transportation was easy accessible. The staff was very attentive. They offered drinks and canapés for guests at night. It was a great experience
Stayed 3 nights in Aug 2023
Response from James Clark - Hotel Manager on 4 Sept 2023
What a great review - thank you ! I am over the moon you enjoyed your stay. I will be sure to pass your kind words and suggestions onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Raymond, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great hotel and it's location makes it very accessible to everything.
Stayed 6 nights in Aug 2023
Response from James Clark - Hotel Manager on 29 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. Delightful wine hour with family friendly entertainment. Fantastic scavenger hunt for kids. Tea and breakfast excellent. Storied hotel with historical displays and an apiary. Pull out couch/bed rather uncomfortable, otherwise a marvelous experience.
Stayed 5 nights in Aug 2023
Response from James Clark - Hotel Manager on 22 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! We will return here!
Stayed 7 nights in Aug 2023
Response from James Clark - Hotel Manager on 17 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from James Clark - Hotel Manager on 17 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was amazing!! the hotel is lovely. It is relatively convenient to central London, but not central so it was quieter at night
Stayed 8 nights in Aug 2023
Response from James Clark - Hotel Manager on 14 Aug 2023
Thanks for your review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from James Clark - Hotel Manager on 4 Sept 2023
What a great review - thank you ! I am over the moon you enjoyed your stay. I will be sure to pass your kind words and suggestions onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from James Clarke - Hotel Manager on 10 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the team. We hope you come back in the future for another enjoyable stay.

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard, frontage, lobby are aesthetically pleasing. Caxton Street beyond the hotel left a little to be desired. Very convenient to the tube station and points of interest in Westminster.
Stayed 6 nights in Jul 2023
Response from James Clark - Hotel Manager on 10 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Alonzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Stayed 3 nights in Jul 2023
Response from James Clark - Hotel Manager on 14 Aug 2023
Oh Wow, what a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service, convenient location, walking distance to many major attractions and Victoria coach station, but is located on a quiet street away from traffic. Our family of 4 enjoyed our stay in the family room, having two bathrooms and two closets was a big plus. The beds were very comfortable and the room spacious. Breakfast buffet had so many options and the food was delicious with outstanding service.
Stayed 8 nights in Jul 2023
Response from James Clark - Hotel Manager on 10 Aug 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the team. We hope you come back in the future for another enjoyable stay.