Excuse-filled, powdered breakfast, dog & pony show
We stayed here for several nights. This hotel is literally at the top of Positano by the main highway, so it's quite a trek down. We enjoyed the exercise, but it does make things inconvenient if you want to quickly run to your room for something. They supposedly have a shuttle but it seemed like a hassle as it only had a few pick up times. Most Positano hotels are rustic; I'd say this one is that way as well, though they've tried to make it modern looking outside. They own a sister property right on the waterfront which looks amazing. We paid an upgraded rate to get a jacuzzi terrace, thinking the bigger terrace offered better views. Honestly, the regular superior view room is just as good. The jacuzzi was not clean (staff said it was due to wind) and it did not maintain temperature ; one day it did not heat up past 33 degrees C, so that was disappointing (blame it on a "cold" 65 degree night). Staff tried to sweep these issues under the rug rather than trying to please us, which is what most hotels would do (one staff put his hand and pretended it was too hot: "Ahh Ow", i.e. a dog & pony show). They did not provide any discount or refund for lack of functional jacuzzi which is the whole reason we got that room. They tried to push a private expensive tour of Pompei (I suggest renting a car like we did). Also, breakfast is horrendous. Powdered eggs, packaged croissant, crackers, powdered orange drink. Capuccino seemed fresh, but that's it. Sheets uncomfortable, not cozy.