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"Great location. Room was pretty small and even as a Gold member, we didn't get upgraded to a better room with a view. We also never got the 20% discount on food and drink even though we ate at the rooftop restaurant 3 times."

"This was a comfortable hotel with great service. "

"Hotel location in Old Town was excellently situated right next to the river and all the hot spots. The room and bathroom was very spacious. Beds and bedding were clean and comfortable. The room was very quiet thanks to the enclosed balcony that kept all the street noise out of the room. There was a good sized desk and closet storage as well as outlets and USB bed-side. The bathroom also had a full door opening up to the outside, though no balcony, which was very nice. Being situated in an old building (once a palace, aka very rich house) there is a cool winding brick stairway, but also spacious (for Spain) elevators. Only complaint was the very squeaky floors in the bedroom, but it's almost to be expected in an older building."

"Clean, comfortable simple property very close to the airport. Good shuttle service"

"Great location for accessing both Old and New towns. Close to river and Bilboat pier. Staff on reception were super helpful and the room was spacious and bright. "

"Bilbo’s celebrated football championship and, despite the busy days, staff made us feel special, welcome and well cared for. "

"On the river. Easy to go to the Guggenheim. Friendly staff. Quiet room and rather large. "

"Excelent in every way"

"me encanto por su comodidad, su limpieza, su servicio de restaurant y su bar. su atencion en fontdesk fue un poco apurada, se ve que estaban muy saturados, pero siempre me resolvieron lo que pedi.estoy muy agradecido y si volveria a este hotel. "