- Disliked: Cleanliness, property conditions & facilities, room comfort
Booking cancelled by hotel, no refund!
The hotel cancelled my booking informing me by phone. Hotels.com app still isn't showing that it was cancelled. As I paid for the booking via the app, I now have been told that I would have to wait 3 to 5 days for a refund. Avoid using this app and avoid The Wellington Bar and Restaurant, Portsmouth.