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Reviews of Florence Suite Hotel & Restaurant

4 out of 5
Florence Suite Hotel & Restaurant
6 Malvern Road, Portsmouth, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 219 reviews" "
Rating 8 - Good. 72 out of 219 reviews" "
Rating 6 - Okay. 9 out of 219 reviews" "
Rating 4 - Poor. 4 out of 219 reviews" "
Rating 2 - Terrible. 2 out of 219 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little boutique hotel. Room beautifully clean . Staff lovely. Thoroughly recommended
Stayed 1 night in Apr 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel. Quiet. Gastro pub linked to the hotel just across the road was great too. Helpful staff. Nice big room, clean and well decorated. Comfy bed. Easy walk to the sea front. I recommend rebooking parking if you need it. Would definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Denise

Stayed 4 nights in Nov 2023

8/10 Good

Nik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wonder I couldn't find it.
The name of the hotel is the Florence Hotel on Malvern Rd, very little signage and what signage there is small and tucked away in doorways. The hotels main name is the Mercer Hotel on Florence St, large signage. The Florence Hotel reception is co-located at the Mercer Hotel reception. I found this very confusing and just plain complicated.
Stayed 1 night in Sep 2023

8/10 Good

Neil

Stayed 1 night in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at the Florence Garden
Enjoyable stay at the Florence Garden hotel. Excellent & friendly service from all the team.
Stayed 1 night in Sep 2023

10/10 Excellent

Niall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for a great stay. Clean and spacious room and the staff were so friendly and helpful. Food was excellent too.
Stayed 1 night in Aug 2023

10/10 Excellent

Brendon

Liked: Staff & service, room comfort
Amazing hotel, great staff and food, but cleanliness left a little to be desired. Windows and bathroom don’t look like they’re done regularly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Friendly and polite staff. Convenient location. Can recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms, walking distance of most attractions
Stayed 2 nights in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH A VISIT
This is a very nice hotel (our second visit) and the rooms are very comfortable and clean! All the staff are very pleasant and helpful. There was a good choice for breakfast, well cooked and nicely presented. The property is close to the seafront and within walking distance to a number of good restaurants.
Stayed 3 nights in Jul 2023

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near seafront
We had a 1 night stay in a standard double room. For the price we paid it was very good. Room was small but very clean and nicely decorated, no view out the window. Bathroom too small to dry yourself in and the toilet is right up against the door. They do provide a kettle but the cord is short so to reach the socket I had to put the kettle on the floor and the tea cups need to be bigger. Staff were lovely especially the reception supervisor who was very polite and helpful and when I asked for a fan she brought one straight up. Hotel is a collection of lovely old buildings in a residential road close to the seafront. Reception gave us a permit to park in the road round the back. Breakfast was busy so had to catch the attention of staff to get a menu and order. Food was nice but poached eggs hard. I would stay here again but would pay for a bigger room.
Stayed 1 night in Jul 2023

8/10 Good

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Few minutes walk to the beachfront
Stayed 1 night in Jun 2023

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing
Pleasant but not as advertised! We booked an executive room for 6 nights. The bathroom was diabolical the toilet inches from the wall making it impossible to use comfortably. We politely asked for another room but was told it would cost a further £100 to move .The staff seemed dismissive, so we had to take the option but not happily .The photographs on the hotel site show a large bathroom exactly as you would expect from the term executive . To me executive indicates plush and spacious. Breakfast was ample but for six days they couldn’t get the order right and on the last day it seems we were forgotten and had to alert them we were there , Breakfast took 1 hour . We paid extra for parking yet on two occasions we couldn’t park in the spot allocated, once they moved the culprit the second time we had to park in another bay ( not a big issue ) but again spoilt the overall experience. We love the area and plan to return but won’t book here again . Seems they lack in customer service and should advertise the rooms accordingly .
Stayed 6 nights in Jun 2023

10/10 Excellent

Alan

Stayed 1 night in May 2023

8/10 Good

Roseanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay - the staff were lovely and loved the new conservatory/restaurant area. There were a few things in the room that could have been improved and the soundproofing wasn’t the best (was woken and kept awake by someone watching a movie into the early hours) but the bed was comfy and the room was clean. Breakfast was delicious but would have liked a continental selection or the ability to have fruit and yogurts etc. location is perfect for southsea.
Stayed 1 night in May 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Stayed here in the executive suite which had everything we needed. The staff were friendly. Lovely cooked breakfast, i did think it was continental breakfast as well but just cereal which we had to ask for but other than that everything was perfect. Lovely garden. Very clean. The seafront is just a short walk with electric scooters parking to ride which were very cheap and great fun.
Executive Suite
Stayed 2 nights in May 2023

10/10 Excellent

Claire

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Lesley

Stayed 1 night in Apr 2023

8/10 Good

John

Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Such a lovely stay. Wish we could have spent more time there. Special mention to Barbara.
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with excellent, helpful staff and very good breakfast options. They are having some renovation work done at the moment but we were forewarned and it didn't affect our stay. We also got free upgrades on our rooms. Highly recommended and will be returning when next in Portsmouth.
Stayed 1 night in Mar 2023

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
Will stay again.
Stayed 1 night in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull stay.
Lovely room in a superb hotel. Staff were very pleasant and helpfull. There was a very good choice of breakfast and tasted luvverrllee! Cant big the place up enough.
Stayed 2 nights in Jan 2023

10/10 Excellent

Karen

Stayed 2 nights in Jan 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful as always
These guys are an absolute pleasure to stay with - everything’s set and the service is always friendly
Stayed 1 night in Dec 2022
Response from Reception Team on 11 Dec 2022
Thank you so much as always! Have a great Christmas ahead and see you in 2023.

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff. Fantastic location. Thanks
Response from Reception Team on 11 Dec 2022
Thank you so much - so pleased you enjoyed the hotel and location too. See you again.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Weekend
I stayed at the Florence House Boutique Hotel last weekend. The one night stay was for my Mum’s Birthday, and it was great! Everything was clean, all staff were friendly & very helpful & the breakfast which was included on our booking was amazing! The staff even put a Birthday card in the room for my Mum too, which was lovely. Would highly recommend to anyone.
Stayed 1 night in Oct 2022
Response from Reception Team on 11 Dec 2022
Thank you Rebecca - so pleased you had a great stay with your mum and we hope we can see you both again next time.

10/10 Excellent

G

Stayed 1 night in Sep 2022

4/10 Poor

A

Stayed 1 night in Sep 2022

8/10 Good

Frank William

Stayed 4 nights in Aug 2022

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southsea Gem
A little gem tucked away from the parks and beach.
Stayed 1 night in Aug 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and staff polite. I would recommend it without hesitation.
Stayed 1 night in Jul 2022

10/10 Excellent

April

Stayed 1 night in Jul 2022

6/10 Okay

Jake

Stayed 1 night in Jun 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms
The hotel room was very well presented and had good facilities. But the bed wasn’t very comfortable, and the parking was a problem
Stayed 1 night in Jun 2022

10/10 Excellent

Nikkita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Lovely garden area for food, great weather, friendly staff overall we had an amazing stay hotel was brilliant definitely will be returning again
Stayed 1 night in Jun 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely food and greqt location. Would recommend
The accommodation was spotless and the breakfast was lovely. Place is i a wuiet residential area, about 3 mins walk to seafront and 10 mins walk to main road with the restaurants and bars, so location was excellent. The only minor issye was that the roons are small but uf that doesn't worry you then I woukd definitely recommend this place.
Stayed 1 night in Jun 2022

8/10 Good

Sohaila

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Property very nice and close to the beach. Also well kept and very clean. Friendly staff. The hours of serving food in the evening ends too early, stops at 19:00 pm!! Having a hand shower in the bathroom is essential, also they need to provide shower caps.
Stayed 3 nights in Jun 2022

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
This is the third stay at the Florence suites and I can highly recommend for location and a fab breakfast!!
Stayed 2 nights in Jun 2022

10/10 Excellent

David

Stayed 1 night in May 2022

8/10 Good

Stewart

Liked: Cleanliness, staff & service, room comfort
Really nice hotel.
Really nice hotel, split into three buildings, but that doesn't detract. The only issue for us was the broken tap and shower head in the bathroom. These weren't showstoppers, and they still worked, but easy to repair and would give a more professional presentation.
Stayed 2 nights in May 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Julie

Stayed 2 nights in Mar 2022