Front of property – evening/night

Reviews of Homewood Suites by Hilton Dover

3 out of 5
Homewood Suites by Hilton Dover
21 Members Way, Dover, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 400 out of 624 reviews" "
Rating 8 - Good. 160 out of 624 reviews" "
Rating 6 - Okay. 41 out of 624 reviews" "
Rating 4 - Poor. 15 out of 624 reviews" "
Rating 2 - Terrible. 8 out of 624 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great venue
Stayed 1 night in Apr 2024
Response from Angela M. on 21 Apr 2024
Dear Courtney,We value your positive feedback and am so pleased to hear that you enjoyed your stay with us here at the Homewood Suites in Dover, New Hampshire. We hope to welcome you back again soon!

8/10 Good

Lynn, Lees Summit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Feb 2024
Response from Jolene on 12 Apr 2024
Thank you Lynn for the positive review! We look forward to welcoming you home again soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room at a good price.
Stayed 2 nights in Feb 2024
Response from Jolene on 6 Apr 2024
Hello Thomas, thank you for your kind review. Do you have any feedback I could share with the team? We look forward to seeing you soon!

10/10 Excellent

Kelley

Stayed 1 night in Mar 2024
Response from Jolene on 12 Apr 2024
Thank you, Kelley, for the 5- star review! We're so happy you were satisfied with your stay. We look forward to welcoming you back soon.

10/10 Excellent

Tamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, felt like home
Stayed 5 nights in Mar 2024
Response from Jolene on 26 Mar 2024
Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon!

10/10 Excellent

David Tompkins, Dover

Business traveller
Liked: Amenities
Location amenities clean safe environment
Stayed 1 night in Mar 2024
Response from Jolene on 9 Mar 2024
Thank you, David, for the great review! I will share your feedback with the team! We hope to welcome you home again soon!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and competent and attentive both front desk and breakfast. Very clean facility. I notice details because I’m a former hotel manager. Great job!
Stayed 1 night in Mar 2024
Response from Jolene on 3 Mar 2024
Hello Leslie, I am so happy to hear that you enjoyed your stay. I will be delighted to pass this feedback back to the rest of our staff!

8/10 Good

Brendan

Travelled with family
Liked: Staff & service, property conditions & facilities
Note on counter read “Dishes are clean.” Dirty bowl in cabinet.
Stayed 1 night in Mar 2024
Response from Jolene on 3 Mar 2024
Hello Brendan, I am so sorry to hear about your experience. I will share your feedback with our housekeeping team immediately so they can address this issue. I hope if you're in the area again you will consider staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Susan Dionne on 1 Feb 2024
Thanks for the 10! We look forward to seeing you again!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a few times and each time the staff are extremely friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Susan Dionne on 1 Feb 2024
Hi Kristine,Thanks for the feedback. We look forward to seeing you again soon!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jolene on 3 Jan 2024
Thank you for the positive review! We hope to welcome you home again soon.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, having Margaritas restaurant right next door was super helpful, breakfast was outstanding! Staff made us feel right at home!! Pool and hot tub and fitness room were top notch. Room could have used some updating but it was clean! Kitchen didn’t have a ton of plates/cups, but I have no doubt that if I asked for more I would have been accommodated!
Stayed 3 nights in Dec 2023
Response from Jolene on 3 Jan 2024
Thank you for staying with us Kristin! We are so happy you enjoyed your stay. The kitchen is equipped with plates and such in the cabinets and sometimes the dishwasher too. If you choose to stay with us again, we would also be more than happy to bring you up some extra dishware next time! We hope to see you again!

2/10 Terrible

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
They did not have the room I booked so I ended up sleeping on the floor because there wasn’t enough room for the party I booked. They did offer a room across the hall but I was alone with 6 children and could t leave then unsupervised. The staff was incredibly rude and unhelpful. In the morning they shut breakfast down before the designated end time and didn’t even have regular coffee brewed. They were actively putting food away before breakfast ended as people were trying to get food. I do not recommend this hotel.
Stayed 1 night in Dec 2023
Response from Jolene Wood on 29 Dec 2023
Hello Rachel,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the room and our staff's behaviour. We'll address this issue internally and work on improving our service. Breakfast is served every weekday from 6-9am, we apologize if this was an inconvenience to you. We appreciate your feedback and will use it to better serve our guests in the future. We hope if you're back in the area you will consider staying with us again. Thank you!

10/10 Excellent

Daneane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jolene on 3 Jan 2024
Thank you for the positive review! We hope to welcome you home again soon.

6/10 Okay

J

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan Dionne on 27 Dec 2023
Hi J,Thank you for your recent stay and review. If there is anything we can do to make your next stay better, please let us know.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Susan Dionne on 27 Dec 2023
Hi Dawn,Thank you for your recent stay and great review. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly nice staff, easy, affordable and clean.
Stayed 1 night in Dec 2023
Response from Susan Dionne on 14 Dec 2023
Thank you for the great review. We look forward to seeing you again!

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Susan Dionne on 14 Dec 2023
Thank you for the 10! We hope to see you again soon

10/10 Excellent

Kimbery

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Stayed 2 nights in Dec 2023
Response from Susan Dionne on 14 Dec 2023
Thank you for the 10! We can't wait to welcome you again

8/10 Good

Kimbley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan Dionne on 14 Dec 2023
Thank you for your review. If there is anything we can do next time to get a 5 please let us know!

10/10 Excellent

Sujata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan Dionne on 14 Dec 2023
Thank you for staying with us. We look forward to seeing you again

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Susan Dionne on 14 Dec 2023
Hi Maryann, Thank you for the great review. We look forward to next time!

10/10 Excellent

Joseph

Stayed 3 nights in Nov 2023
Response from Jolene on 27 Nov 2023
Thank you for the positive review! We hope to welcome you back soon.

10/10 Excellent

Ann Frances Marie, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Our third time staying here; property has remained the same - nice and cozy, clean, gracious staff, home away from home.
Stayed 7 nights in Nov 2023
Response from Jolene on 18 Nov 2023
Good morning Ann, thank you for your kind words! We love having you here! We hope to welcome you back home soon!

10/10 Excellent

Kimberly, Williston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & parking was easy. Check in was short & smooth. Room was EXCELLENT. Super clean & comfortable. Good water pressure. Pool was refreshing - Hot Tub was clean, full & hot with great jet pressure. Breakfast was your standard continental - but the fruit was fresh, pastries were soft. Staff was friendly every time. I would recommend anytime.
Stayed 1 night in Nov 2023
Response from Jolene on 5 Nov 2023
Thank you Kimberly for your recent stay with us! I'm glad we made you feel at home. We hope to welcome you hoe again, soon!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jolene on 24 Oct 2023
Thank you for your recent stay with us! Would you be willing to share any feedback about your stay that made it so great? We hope to welcome you back home again!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were awesome the front desk and Matience and cleaning services were very nice and made things comfortable and would highly recommend
Stayed 8 nights in Oct 2023
Response from Jolene Wood on 19 Oct 2023
Thank you for staying with us! I'm glad all our departments were able to make you happy! We hope to see you again in the future.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed staying here! Great Mexican restaurant next door! Clean, staff friendly and the hot tub was great! Will stay again!
Stayed 1 night in Oct 2023
Response from Susan Dionne on 15 Oct 2023
Hi Holly,Thank you for staying with us and for the great review! We look forward to seeing you agin

8/10 Good

Christopher

Stayed 2 nights in Oct 2023
Response from Jolene Wood on 12 Oct 2023
Thank you for your recent stay with us. We hope to welcome you back home soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Jolene on 2 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Maryann

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jolene on 26 Sept 2023
Thank you Maryann for staying with us! We are so glad you had a positive experience. We can't wait to welcome you back soon!

10/10 Excellent

ROBIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Susan Dionne on 16 Sept 2023
Thanks for the great review. We look forward to seeing you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Susan Dionne on 11 Sept 2023
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Anjuli

Stayed 1 night in Sep 2023
Response from Jolene Wood on 12 Oct 2023
Thank you for your stay with us! We can't wait to welcome you back.

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Susan Dionne on 11 Sept 2023
Thank you for the great review. We look forward to seeing you again.

10/10 Excellent

Melissa, North Bergen

Liked: Cleanliness, staff & service, property conditions & facilities
Really great hotel and there is a nice Mexican restaurant in parking lot
Stayed 2 nights in Sep 2023
Response from Jolene Wood on 8 Sept 2023
Dear Melissa, Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

LEMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jolene Wood on 8 Sept 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jolene Wood on 8 Sept 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a 1 bedroom suite and upon check in received a king suite. All 1 bedrooms were sold out so had to deal with expectations not met until day 2 in which they fixed mistake. Breakfast used styrofoam plates etc which is not eco friendly.
Stayed 2 nights in Sep 2023
Response from Susan Dionne on 11 Sept 2023
We apologize for the room type confusion and are glad to hear the situation was resolved. We have reusable plates, glasses, mugs, and silverware in addition to recycled plastic utensils. We hope to see you again.

10/10 Excellent

Kwan Seok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Susan Dionne on 4 Sept 2023
Thank you for your review. We hope to see you again!

6/10 Okay

Kathleen

Comfortable stay in a clean, friendly environment.
Stayed 2 nights in Aug 2023
Response from Susan Dionne on 4 Sept 2023
Thank you for your review. If there is anything we can do next time to bring it to a 5, please let us know!

10/10 Excellent

Julie

Travelled with family and small children
Liked: Staff & service, amenities
Perfect hotel for a family stay. Staff is friendly, efficient and helpful. Rooms are getting a little tired abd could use a refresher - bathrub grout, room carpeting, sofa - but clean and spacious for a great multi-night stay with children. Pool was warm and inviting in the evening and on rainy days. Breakfast was well stocked. Thank you for a great stay!
Stayed 5 nights in Aug 2023
Response from Susan Dionne on 27 Aug 2023
Hi Julie. Thank you for your positive feedback. We will pass along your room feedback and see how we can improve. We hope to see you again soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Susan Dionne on 27 Aug 2023
Thank you for your great review! We hope to see you again soon.

8/10 Good

Lisa

Rooms are dated and bathroom needs update
Stayed 2 nights in Aug 2023
Response from Susan Dionne on 17 Aug 2023
Thank you for your recent stay and feedback. We will share your suggestions with our team. We hope to see you again soon.

6/10 Okay

Matt

Stayed 1 night in Aug 2023
Response from Susan Dionne on 11 Sept 2023
If there is anything we can do to improve for next time, please let us know.

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pet and kid friendly. Easy to park. Conveniently located.. Easy access, friendly staff pool was nice and warm.
Stayed 2 nights in Aug 2023
Response from Susan Dionne on 13 Aug 2023
Hi Alexandra. Thank you for your recent stay and the greay feedback; we're happy you were happy! We look forward to seeing you again soon!

10/10 Excellent

Ashlee

Stayed 1 night in Aug 2023
Response from Susan Dionne on 4 Sept 2023
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences we’ve had! Traveling with teenagers and my husband for reference. The staff was AMAZING! Truly made us feel like family! The room was very spacious and comfy. Loved having a separate bedroom, the kitchen and living room. A great experience. Lots of shopping and dining nearby! An easy trip to Maine as well.
Stayed 3 nights in Aug 2023
Response from Susan Dionne on 13 Aug 2023
Thanks Sandra! What a great review! We are so thrilled you had such an enjoyable stay and were able to take advantage of the hotel amenities and location. We hope to see you again soon!

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but not ecofriendly
Staff was great during our stay and the kids enjoyed the pool. Our biggest concern was the amount of single use plastic & styrofoam thrown in the garbage every morning at breakfast. This is unacceptable in 2023.
Stayed 4 nights in Jul 2023
Response from Susan Dionne on 7 Aug 2023
Thank you for your feedback regarding your most recent stay with us. We appreciate your suggestion and will discuss with our team to work towards improving. We look forward to seeing you again.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from city by walk but excellent service.
Stayed 4 nights in Jul 2023
Response from Susan Dionne on 5 Aug 2023
Thank you for your feedback. We look forward to seeing you again soon.