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Reviews of Holiday Inn Express Portsmouth - North, an IHG Hotel

3.5 out of 5
Holiday Inn Express Portsmouth - North, an IHG Hotel
Eastern Road, Farlington, Portsmouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 358 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lebert

Travelled with family
My holiday was excellent. Room was large and comfortable. Wish if parking was free. Breakfast was amazing. Booking was easy and everything was great.
Stayed 2 nights in Mar 2024
Response from HOM on 25 Mar 2024
Wow, 5-stars! Thanks so much, Lebert. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We're happy to see you had an excellent stay and we hope to welcome you back. All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Julianah, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights in this hotel and had a great experience. The staff and service were so good and most importantly feels safe and quiet.
Stayed 3 nights in Mar 2024
Response from HOM on 22 Mar 2024
Wow, 5-stars! Thanks so much, Julianah. We're glad to see you had a great stay. The team will be happy to know their service was worth mentioning. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

4/10 Poor

kenneth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Surly staff. Free parking that costs £6 per day. Free on Expedia website; £5 on holiday inn site and £6 at the hotel. Bar staff rude and disrespectful
Stayed 1 night in Mar 2024
Response from HOM on 8 Mar 2024
kenneth, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Caroline - Hotel Operations Manager.

2/10 Terrible

Alfie

Stayed 1 night in Mar 2024

10/10 Excellent

Kalim

Stayed 1 night in Feb 2024
Response from HOM on 21 Mar 2024
Wow, 5-stars! Thanks so much, Kalim. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

8/10 Good

Robin

Travelled with family and small children
Good value
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your lovely review, Robin.We look forward to seeing you again soon.All the best, Caroline -

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find just off of the A27. Staff friendly and helpful. Not much choice on the hot breakfast. Was nearly constantly having to wait for sausages and bacon.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your feedback, Mark.All the best, Caroline -

8/10 Good

EVA

Liked: Staff & service, amenities, property conditions & facilities
The bed is too hard. A thicker mattress topper would provide better sleep. Also house keeping is not good enough. Bedding is not clean. Towels do not smell fresh.
Stayed 6 nights in Dec 2023
Response from HOM on 9 Jan 2024
EVA, thanks for the amazing rating. Please drop us a message so we can discuss this. All the best, Caroline - Hotel Operations Manager.

6/10 Okay

Rebecca

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Rebecca, thanks for your rating. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Emily Le

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Wow, 5-stars! Thanks so much, Emily Le. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in a holiday inn
Nice sized family room, usually they are a bit more cramped. Comfy beds, no noise apart from traffic on A27, nice breakfast including cooked option, although the layout means it gets a bit chaotic at full capacity, so grt in early.Big bathroom with a slightly lack lustre shower. The only thing that I thought a bit off was having to pay £6 to park there, but overall it was still good value for money.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Neil.See you soon.All the best, Caroline -

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 27 Dec 2023
Thanks for your review, Christina.All the best, Caroline -

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but you need a car. Thank you for Erin. She is helpful and friendly.
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 27 Dec 2023
Thanks for your lovely review.All the best, Caroline -

8/10 Good

Mr G

Travelled with partner
Liked: Staff & service, amenities
Great location and polite helpful staff
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 27 Dec 2023
Thanks for your feedback.All the best, Caroline -

8/10 Good

PAUL

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 27 Dec 2023
Thanks for your fab reviewAll the best, Caroline -

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 27 Dec 2023
Thanks for your feedback.All the best, Caroline -

6/10 Okay

Neil

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Unusally average for Holiday Inn
Arrived after 3pm room not ready had booked an accesible room offered a better room but not accessible facilites took it rather than wait for ages,only problem at back end of hotel. Reception staff very laid back and unconcerned other staff were very good and focused.
Stayed 2 nights in Dec 2023
Response from HOM on 20 Dec 2023
Neil, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only criticism is the usual room doors slamming shut which is a nuisance and also the parking machine didn't offer a receipt and managing to contact the parking company for one as advised is proving very problematic, other wise I very much enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Lee, thanks for your 5/5 rating!All the best, Caroline -

10/10 Excellent

Barry

Travelled with partner
Liked: Staff & service, property conditions & facilities
Position only 6 k from the ferry,the hassle of paying to park why not just include it in the price
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 18 Dec 2023
Thanks for your positive comments, Barry!We hope to see you again soon!All the best, Caroline

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient location, shame you have to pay for parking.
Stayed 1 night in Dec 2023
Response from HOM on 15 Dec 2023
Thanks for the perfect rating, Andrew. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there before, hassle free and friendly. Perfect location. Only problem there was not enough tea and milk in the room for length of stay. We enjoyed our stay and will be returning
Response from HOM on 7 Feb 2024
Wow, 5-stars! Thanks so much, Vanessa. We appreciate the feedback and look forward to welcoming you back. All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 12 Dec 2023
Wow, 5-stars! Thanks so much, Marilyn. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on 12 Dec 2023
Thomas, thanks for the amazing rating. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely place to stay, friendly staff
Stayed 1 night in Nov 2023
Response from HOM on 4 Dec 2023
Wow, 5-stars! Thanks so much, Kevin. We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about. well designed room with lots of space.
Stayed 1 night in Nov 2023
Response from HOM on 12 Dec 2023
Thanks for the perfect rating, Anthony. We hope to see you again and All the best, Caroline - Hotel Operations Manager.

8/10 Good

Sophia

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HOM on 20 Dec 2023
Sophia, thanks for the amazing rating. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good size but little storage space. Breakfast was functional, and plentiful. This is ideal for a one night stay but more than that might be too much. Despite this I would stay again if necessary
Stayed 1 night in Nov 2023
Response from HOM on 28 Nov 2023
David, thanks for the amazing rating. Thanks for the positive feedback and we hope to welcome you back soon. All the best, Caroline - Hotel Operations Manager.

4/10 Poor

ROGER

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Roger, thanks for your feedback.All the best, Caroline -

6/10 Okay

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good hotel but let down by room not cleaned
Stayed 2 nights in Nov 2023
Response from Fiona on 24 Nov 2023
Thank you for leaving a review of your stay with us.

8/10 Good

Shabnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, lighting very dim. Would prefer fried egg choice at breakfast.
Stayed 1 night in Nov 2023
Response from Fiona on 24 Nov 2023
Thank you for leaving a review of your stay with us.

8/10 Good

Will

Travelled with family
Liked: Property conditions & facilities, room comfort
Did the job
Comfortable bed but small rooms. Lots of spaces for parking but not sure why parking is chargeable. The hotel was very busy so breakfast was chaos and quality of the food was average.
Stayed 1 night in Oct 2023
Response from Fiona on 24 Nov 2023
Thank you for leaving a review of your stay with us.

8/10 Good

Graham

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay in a nice and comfortable hotel
Large and comfortable rooms, newly built or renovated. The breakfast/dining area is also nice and I had a few meals in the hotel, although the food is average and especially the breakfast could be better (the English breakfast is quite cheap looking in my opinion). There was a lot of walking involved to get to the room too, but other than that the hotel was good and I enjoyed staying there. I would definitely stay here again!
Stayed 3 nights in Nov 2023
Response from HOM on 21 Nov 2023
Graham, thanks for taking the time to review our hotel! We appreciate your kind words about our bedrooms. Thank you for letting us know about the breakfast. Your feedback helps us do better. We're happy to see you enjoyed your stay and hope to see you again soon. All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
I expected a run of the mill stay here, but I was pleasantly surprised. Clean modern rooms, friendly attentive staff, and the free breakfast was substantial.
Stayed 1 night in Nov 2023
Response from HOM on 20 Nov 2023
william, thanks for taking the time to review our hotel! We're thrilled to hear you had a pleasant stay. Thanks for the perfect rating and we hope to see you again soon. All the best, Caroline - Hotel Operations Manager.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very average experience.
This Hotel is exactly what you expect it to be. Decor is the same as all the other Holiday Inn express. The room was clean and pretty spacious. Check in was quick and fuss free. The only thing that marred my stay was noisy air con, noisy plumbing and noisy patrons going to bed somewhat over refreshed.
Stayed 1 night in Nov 2023
Response from HOM on 13 Nov 2023
Andrew, thanks for taking the time to review our hotel! We maintain high levels of cleanliness and glad to see you were satisfied. Please know our team are available to fix any issues you experience during your stay. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Thanks for the perfect rating, Mark. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Thanks for the perfect rating, Hugo. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

8/10 Good

Libby

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. The toilet and shower get getting blocked
Stayed 2 nights in Nov 2023
Response from HOM on 6 Nov 2023
Libby, thanks for taking the time to review our hotel! We appreciate your feedback and we hope to welcome you back soon. All the best, Caroline - Hotel Operations Manager.

6/10 Okay

Mark

Stayed 1 night in Nov 2023
Response from Fiona on 5 Nov 2023
Thank you for leaving us feedback on your stay with us.

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job for us for a short break in Portsmouth, clean, modern and plenty of parking. The breakfast was average at best and the buffet was very untidy during half term. Would stay there again.
Stayed 1 night in Oct 2023
Response from Fiona on 5 Nov 2023
Thank you for leaving us feedback on your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Our two night stay was comfortable with friendly, helpful staff.
Stayed 2 nights in Oct 2023
Response from Fiona on 5 Nov 2023
Thank you for leaving us feedback on your stay with us.

8/10 Good

Ross

Stayed 1 night in Oct 2023
Response from Fiona on 16 Nov 2023
Thank you for leaving a review!

10/10 Excellent

FAE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, quiet (despite proximity to road), spacious, great breakfast (included in price), and big towels! Also, twin rooms were proper twin rooms with two single beds, not like other chains where it's one bed plus a pull-out bed. Would highly recommend this hotel.
Stayed 1 night in Oct 2023
Response from HOM on 25 Oct 2023
Wow, 5-stars! Thanks so much, FAE. We're happy to see you had an excellent stay and we appreciate the positive comments. We hope to see you soon and All the best, Caroline - Hotel Operations Manager.

6/10 Okay

Lorraine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible breakfast.
Arrived to find the reception staff helpful as I didn’t book a accessible room by mistake and he found us a bigger room for our sons wheelchair access. Room clean bed comfortable lovely pillows. But absolutely terrible breakfast ! Not cooked freshly, No coffee, very slow in topping up the hot breakfast very abrupt staff when asking for things to be topped up Overall it was ok but wouldn’t stay again.
Stayed 1 night in Oct 2023
Response from HOM on 25 Oct 2023
Lorraine, thanks for your feedback. We're glad you felt the team were helpful. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve. All the best, Caroline - Hotel Operations Manager.

4/10 Poor

Dominic

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
On arrival our room door was open and it had not been cleaned. The staff were apologetic and cleaned the room quickly. Arriving at 10pm you would have expected it to be ready. The staff did refund me a nights stay which was good. Breakfast was good, decent choice and quality.
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Thank you very much for the review and feedback, Dominic! We really do appreciate it.We're glad to hear that the mix up got sorted quickly and that you got reimbursed for the night his happened on.

10/10 Excellent

David

Stayed 3 nights in Aug 2023
Response from HOM on 23 Oct 2023
Thanks for the perfect rating, David. We hope to see you soon and All the best, - Hotel Operations Manager.

8/10 Good

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defo would stay again.
I was more than happy with the room, was clean and tidy, one thing I would say is to have abit more milk and sugar in the rooms. Apart from that I enjoyed my stay.
Stayed 1 night in Oct 2023
Response from HOM on 20 Oct 2023
We appreciate your kind words, louise. We appreciate your feedback and we hope to welcome you back soon. All the best, Caroline - Hotel Operations Manager.

10/10 Excellent

George Allen

Stayed 2 nights in Oct 2023
Response from HOM on 20 Oct 2023
Thanks for the perfect rating, George Allen. We hope to welcome you back and All the best, Caroline - Hotel Operations Manager.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from HOM on 18 Oct 2023
Hi, thanks for your feedback. Please feel free to drop us a message with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance. All the best, Caroline - Hotel Operations Manager.

8/10 Good

Yvonne

Stayed 1 night in Oct 2023
Response from Fiona on 5 Nov 2023
Thank you for leaving us feedback on your stay with us.