Ratings based on 1,013 verified reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 15 Nov 2019
Only stayed for one night but was well looked after . The room was clean and staff were very helpful . Easy to find from the station and very close to local venues and pubs .
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15 Nov 2019
1 out of 5
by a verified traveller

Posted 13 Nov 2019
Close to Local restaurants sadly that is the only good thing i can say
5 out of 5
by a verified traveller from Galway, Ireland

Posted 2 Nov 2019
Excellent location in middle of Portsmouth. Room was clean and the staff were friendly, helpful and efficient. A computer glitch did prevent check in for an hour but the staff kept us informed and did their best. Breakfast was good.
3 out of 5
by a verified traveller

Posted 27 Oct 2019
Did not like the disabled bathroom in the room. The quality of the cooked breakfast was slightly disappointing. Staff were young, pleasant and helpful.
2 out of 5
by a verified traveller

Posted 27 Oct 2019
Very basic hotel and room - poor breakfast - plastic shower curtain - very expensive - but it just felt like staying at a budget hotel Positive- car parking very cheap in large ‘shopping mall’ car park but no mention of how to access this or how to get to the hotel from the car Park !!! With the exception of one individual who had to be told to get upfront chair to greet guests the staff were pleasant and helpful Would not stay at this chain of hotel again
3 out of 5
by a verified traveller

Posted 26 Oct 2019
Positives : Easy check-in/out. Pleasant helpful staff. Everything very clean. Stored luggage before check-in and after check-out. Good choice/quality breakfast. Negatives : Shower leaked from the side and flooded the toilet area. The only plug socket near a mirror didn’t work. The latch to the door had broken off, and the lock didn’t work.
4 out of 5
by a verified traveller

Posted 15 Oct 2019
I booked this hotel to be walking distance from the Historic Dockyard and it was spot on with a pile of major attractions, shopping and eateries on the doorstep. And really cheap parking. Main disappointment was the black mould in the bathroom which to me is a major no-no and inexcusable considering the readily available mould cleaning products on the market now. Shame as public areas were in good condition and great choice for breakfast.
5 out of 5
by a verified traveller

Posted 7 Oct 2019
Great location and staff. The room had everything we needed for a one night stay.
Comment from Hotel Management
23 Oct 2019 by Reception Team, Hotel Management
Thank you for your feedback.
4 out of 5
by a verified traveller

Posted 4 Oct 2019
The property was in a good location. Close to the train station, shopping, ship museum, shopping center. Check in was not good. Did not have record of my reservation. Took several minutes to sort out.
Comment from Hotel Management
23 Oct 2019 by Reception Team , Hotel Management
Thank you for your feedback.